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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

My Shiba Inu, Tato, is an extremely picky eater and has a very sensitive stomach. We tried many popular raw food brands, but they either gave him diarrhoea or he refused to eat them unless I added... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Absolutely terrible customer service. My order was refused and not sent out to me. The team send generic robotic Ai emails that are not personal at all. They do not resolve simple issues and care more... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I was recommended Luna and me after many months of my dog having a grumbly tummy through a friend of a friend way back in 2017 ! I ordered a trial pack and almost immediately with the guidance of Sam... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Just had my first experience. Bought the kitten food. Well packed. Appropriate delivery warnings and marked box. My kittens love it. Easy handled patties/ good sized. Can recommend. All went wel... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de suministros para mascotas

Escrito por la empresa

We plan, portion, package & deliver. All you do is thaw and feed. 5/5 All About Dog Food. Most Ethical Pet Food Suppliers 2019. Recyclable Packaging. Individual Portions. No Mess, No Fuss, No Waste. Raw Feeding Made Easy.


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

661 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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4,5

Todas las opiniones

(661)

56 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Lu and me was recommended to me by my…

Lu and me was recommended to me by my son. At first my pup was unsure. Now he can’t get enough. He absolutely loves the treats too. I like that they come in perfect portions sizes makes life easier. I also like that they do the subscription so your little fury baby will never run out.

3 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very happy

This is my 2nd box order from LUNA & Me. My first was the puppy starter box which went down a treat, fast delivery and great communication. I then moved my puppy onto thr adult recipes (my choice) i had some question about the different options they offer. I emailed them and got a quick reply helping me make the right choice. I placed my order and it arrived when scheduled. Very happy with LUNA & Me.

29 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Luna and Me Convert

We were recommended Luna and me by our new kittens breeder back in 2022 and haven’t looked back since.
Our other cats have transitioned well, their coats are shinier and overall health is amazing.
The vet always comments on how well they look.

3 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Love the patties!

Tried many dog raw food brands and Luna&me is our firm favourite.
Really love the patties. They come portioned in pack of three so we know how much to feed without mess! Quality is superb nice and firm consistency.
Oh and we also order bones and treats. They are fab. :)

3 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Perfect for our girls!

We have been using luna and me for years for our miniature dashchunds. They love it. It's so easy and super fast delivery. When we first got our second one her fur was very dull it's now beautiful and glossy.

3 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Much happier content cat

Very quick delivery. My very vocal Bengal is no longer begging for food every minute, she used to want fed on demand having pouch food, now 1 patte a day is all she needs, she’s is eating slower and much more content with life & no longer meowing all day long! her coat is shinier also, just a very happy cat!

3 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

As recently new cat owners for eating…

As recently new cat owners for eating raw I’ve found using Luna and Me quick and easy and I know what goodness is within the food.
Everything is well packaged and great quality.
Delivery has always been fast and I highly recommend this company.

21 de abril de 2025
Opinión espontánea
Logotipo de LUNA & me

Respuesta de LUNA & me

This makes us so happy — thank you! We work hard to make it easy for our customers to give their pets our simple, nutritious, and delicious food, and we're so glad it's working well for you! We know that feeding fresh can feel new at first, and we understand how much better it feels to have someone just a message away - remember, we are always here if you need us! 🤍

Valorada con 5 estrellas sobre 5

Great quality food my kittens…

Great quality food my kittens absolutely love it

15 de julio de 2024
Opinión espontánea
Logotipo de LUNA & me

Respuesta de LUNA & me

Thank you for sharing this, Rebecca. We are delighted to hear that your kittens are enjoying their meals. Here's to happy & healthy kittens thriving on LUNA & me!

Valorada con 5 estrellas sobre 5

Changed over and wouldn't go back

Changed our kitten over to Luna and me since we got him at 4 months old. He's now almost 10 months and is moving onto the adult ones too give him more flavour choices.

The difference in his poops is huge, no more stinky litter trays.

3 de febrero de 2025
Opinión espontánea
Logotipo de LUNA & me

Respuesta de LUNA & me

We are so pleased to hear your kitten is enjoying his meals, Aimi, and that you have really noticed a difference in him since making the switch to LUNA & me! Do let us know how you get on with our adult recipes, and if you need any help with meal planning, then don't hesitate to reach out to us - we love to help! 🐾️

Valorada con 5 estrellas sobre 5

Twiglet loves Luna and Me

Twiglet loves Luna and Me - particularly the chicken patties. I love the convenience of the portion sizes, which ensures there is no waste. I didn't know raw pet food was a thing until we got Twiglet in 2020 and I did some research on the best cat diets. I tried L&M because it was recommended by loads of cat parents. When we switched him to it from the expensive tins we were buying the improvement in his coat and poo were almost immediate. 5 years on and he's super healthy and looks great!

3 de mayo de 2025
Opinión espontánea
Logotipo de LUNA & me

Respuesta de LUNA & me

This has really made our day, Chantal - thank you! 5 years - Wow! We are so thrilled to know that Twiglet is thriving on our recipes, and it's just wonderful that even after all this time, you are still reaping the benefits of feeding fresh! Being part of your raw feeding journey over the years is something we really cherish, and we’re so grateful for your continued trust and support.

Big cuddles to Twiglet from all of us. 🐾

Valorada con 5 estrellas sobre 5

Excellent company providing first class…

Excellent company providing first class raw dog dood . We have used for five years since our dog was a puppy and wouldn’t use anything else! The patties are super convenient and defrost really quickly they are nutritionally dense only good things go into these and it shows in my dogs behaviour and development . Wouldn’t use anything else just fantastic !!

3 de mayo de 2025
Opinión espontánea
Logotipo de LUNA & me

Respuesta de LUNA & me

This is just what we like to hear, Emma - Thank you! We're delighted that your dog is enjoying our food. Thanks too for your recommendation - it shows that you're happy with our products and service, and it means a lot to us! 🤍

Valorada con 5 estrellas sobre 5

Luna & Me Patties

Mr Darcy can’t get enough of Luna & Me ..
he is almost 3 years old now and has been eating his patties since he was 8 weeks old .. this is a non- negotiable !! Highly recommend to anyone looking to start on raw ..

3 de mayo de 2025
Opinión espontánea
Logotipo de LUNA & me

Respuesta de LUNA & me

Thank you for your kind words and recommendation, Tracey! We are delighted to hear that Mr Darcy loves our patties - how on earth is he nearly three already? Time flies when you're eating well! Make sure to give him a big cuddle from all of us! 🐾

Valorada con 5 estrellas sobre 5

Fantastic service, Wonderful flavours

Always great customer service from Luna & Me. I ordered the wrong food by mistake and customer service gave me loads of advice and helped me resolve my issue in one phone call. My cat loves her food. The patties are conveniently sized so nothing goes off. All of the flavours are well received.

14 de abril de 2025
Opinión espontánea
Logotipo de LUNA & me

Respuesta de LUNA & me

This has really made our day! We're so glad to hear our food has made such a difference to your cat and that our customer service has his the mark every time. We’re so grateful for your support and loyalty. You being part of our LUNA & me family is really something we treasure! 🤍

Valorada con 5 estrellas sobre 5

Great products, great company

Products are great and the meat is perfect portion size for my Maine coons - they have 1 patty each, twice a day. I get the discovery box on repeat and it's a nice selection of flavours for the cats. Their favourite is whisker lickin chicken. They also liked the spring lamb and mint which we got as a 1-off.
Customer service are good to deal with, very responsive and quick to help. Can't fault them, wish more companies were like it!

3 de mayo de 2025
Opinión espontánea
Logotipo de LUNA & me

Respuesta de LUNA & me

Thank you so much, Kaye - We're so pleased to know that your cats are enjoying our recipes and that our patties are making things easy from freezer to bowl. We work hard to make it easy for our customers to give their pets our simple, nutritious, and delicious food, and we're so glad that your experience is living up to our commitment. Make sure to give your cats a big cuddle from us! 🐾

Valorada con 5 estrellas sobre 5

Great food and customer service

Friendly staff, always helpful. My dog now has a glossy coat, finishes her food with relish, and her poohs are of a good texture. She is an old greyhound and has no teeth, so finding a food she can eat easily, and enjoy has been great.

1 de mayo de 2025
Opinión espontánea
Logotipo de LUNA & me

Respuesta de LUNA & me

This really made us smile - thank you! It's so wonderful to hear that your Greyhound is enjoying our food and that you are reaping the benefits of feeding raw. Thank you so much for sharing the love and sticking with us - your ongoing support really means a lot to us! 🤍

Valorada con 5 estrellas sobre 5

Frankie loves Luna…

Our dog loves the food selection flavours and clear quality of the product. We had tried another product but we realised Luna was clearly the best.
Always delivered so quickly and efficiently so we can recycle the packaging.

15 de abril de 2025
Opinión espontánea
Logotipo de LUNA & me

Respuesta de LUNA & me

This is such great news! We are delighted to know that Frankie loves our food and even more pleased that he enjoys our wide selection of recipes. Make sure to give him a big hug from all of us! Making it easy to provide the best food for pets really is what we are all about - Here's to many more tail wagging mealtimes!

Valorada con 5 estrellas sobre 5

Great dog food

Great dog food, with easy to use website. Fast delivery and all round good service

30 de abril de 2025
Opinión espontánea
Logotipo de LUNA & me

Respuesta de LUNA & me

This is just what we like to hear - Thank you! It really makes a difference to know that you are enjoying our products and service, and of course, we couldn't be happier to know that your dog loves our food - that's the gold star, right there. ⭐️

Valorada con 5 estrellas sobre 5

My two dogs one being a giant schnauzer…

My two dogs one being a giant schnauzer the other being a miniature dachshund now refuse point blank to eat anything but 'Lunas Lamb Patties'. The excitement for feeding time is real!! Fantastic great quality food that my fur babies absolutely adore.

3 de mayo de 2025
Opinión espontánea
Logotipo de LUNA & me

Respuesta de LUNA & me

We are so delighted to hear that Hazel & Daisy love their Luna's Lamb Patties and are as excited now for dinner time as they were when you first gave us a try. Thank you so much for your ongoing support - it really means a lot to us. 🤍

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