Great customer service with a very friendly approach. Look forward to doing business in the future. Excellent price for spa pool thermal cover. I am sure any after service will be equally as good.
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Consulta las opiniones de los clientes
Purchased 2 vidaXL Wheeled Parasol Base's exactly what I was looking for, well made, weighty and also look nice. Item's were well packed, dispatched quickly and I was able to track delivery. There was... Ver más
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Order arrived very quickly after placing the order. Discovered a problem brilliantit was fantastic how quickly they replied staying in contact and sending parts list with the numbers and stayed in t... Ver más
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I’d shopped around and found an item cheaper elsewhere but the chat option flashed up so I asked if Luxury Garden Party would match the price if I bought something else. They duly matched the price ma... Ver más
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Información sobre la empresa
Escrito por la empresa
Luxury Garden Party is the trading name of Luxury Lifestyle Products Limited, a UK registered company specialising in premium home, garden and leisure products. Luxury Garden Party offer a superb Range of Products for the Home and Garden, together with Recreational products including Sport, Leisure and Fitness for Adults & Children & Pets. We have High End Luxury and Mid Range to cover all budgets. We offer a superb range of Hot Tubs, offering the Lay-Z-Spa and MSpa Brands. Buschbeck, Lifestyle Appliances, Fontana Forni and vidaXL brands together with a range of other brands offering BBQ's, Pizza Ovens, Garden Furniture, Parasols and much more. Our Gardening Range is very extensive from Plant Pots to Polytunnels. Sports include Exercise & Fitness Equipment, Adults and Children's Push Bikes and Trailers, Equestrian Tack and much more. We have a fab range of Children's Indoor and Outdoor Toys,Games and Ride on Cars, Bikes, Scooters etc.
Información de contacto
Parsley Cottage, EX22 6QF, Holsworrhy, Reino Unido
- 01288698901
- info@luxurygardenparty.co.uk
- www.luxurygardenparty.co.uk
4,3
Excelente
135 opiniones
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Respuesta de Luxury Garden Party
Thank you Barry, much appreciated
Great customer service with a very…
Great customer service with a very friendly approach. Look forward to doing business in the future. Excellent price for spa pool thermal cover. I am sure any after service will be equally as good.
2 de julio de 2026
Respuesta de Luxury Garden Party
Thank you Robert for your review, much appreciated Annette
Great communication and great service
Great communication especially as the product was delayed from the manufacturer, so it was refreshing to be updated.
1 de julio de 2026
Respuesta de Luxury Garden Party
Thank you Chris for your 5 Star Review, much appreciated. Annette.
slow delivery and no tracking giving
slow delivery and no tracking giving. i got told i would get a text on the day from the driver with a time slot and they didn’t and they just turned up
also slow in replying to messages
29 de junio de 2026
Respuesta de Luxury Garden Party
Hi Carina, I totally agree, so sorry. Since this hot weather the pallet courier service across the UK has been dire. We have had to chase and chase for tracking info. So please you now have yours finally. Regards Annette x
Great communication and quick delivery
Great communication and quick delivery. In the time they said . And at the best price I could find
23 de junio de 2026
Respuesta de Luxury Garden Party
Thank you Tony for your fab 5 star review , much appreciated . Regards Annette
Goods arrived in 5 days
Goods arrived in 5 days, very well packaged. Overall, good communication. Pleased with items.
13 de junio de 2026
Respuesta de Luxury Garden Party
Thank you for your 5 Star Review June, much appreciated. Regards Annette
Haven’t received my parcel had to email…
Haven’t received my parcel had to email about tracking reference and still no joy , delivery within 6days, 7th working day tomorrow and still no tracking number , told they would chase it up but what a surprise no communication as yet , not so sure if this could be a scam ???? Finally got a tracking number maybe here on the 7th day not within the 6 day window as stated and as for using Evri not the most reliable at all in any of my experiences , we’ll wait with baited breath ?? Fingers crossed 🤞
3 de junio de 2026
Respuesta de Luxury Garden Party
Dear Wayne, as I told you on email today we deliver normally within 6 working days. Your 2 wall shelves at priced at 23.73 including delivery will be with you soon Im sure. This is not a scam. We are a family run business in Devon in our 5th year of trading. I have chased the Courier to find out why there is a delay. I am waiting to hear. Regards Annette
Great customer service
Easy buying experience, great customer service and really helpful when I called to discuss my order, highly recommend. The guy that delivered it on the pallett was the most unhelpful jobsworth I've ever had the misfortune of dealing with. Nothing to do with Luxury Garden Party
3 de mayo de 2026
Respuesta de Luxury Garden Party
Thank you Jason for the 5 star review, much appreciated. Couriers blimey dont get me started haha they can be such a nightmare. But glad your happy with our service. Regards Annette
Luxury Garden Party
Luxury Garden Party
NUMBER: SI-607
Purchased Helsinki hottub, was faulty from day one, went under warranty, however no replacement stock is available and no date is available, I have asked for a full refund and hit back with we cant replace under policy,
However
Under the Consumer Rights Act 2015, if an item is faulty and a replacement is unavailable due to lack of stock, you are entitled to a full or partial refund. The retailer cannot force you to wait indefinitely for stock or take a credit note, and if the fault is within the first six months, no deduction for usage can be made from your refund.
So I ask again please refund me, or send a new system out and take rest back,
I have had no choice but to do this and contact trading standards today
8 de abril de 2026
Opinión espontánea
Respuesta de Luxury Garden Party
Hi John , as discussed we are just as annoyed and frustrated as you are regarding this situation. As explained Lay Z Spa insist on replacing the faulty liner themselves and they will not allow dealers to sort these claims. They informed me today that they will not send you a full replacement Helsinki Hot Tub as its just the liner than is faulty. We have escallated this for you to the highest level at Lay Z Spa and have insisted they prioritise your case. As the items arrive with us in a sealed box we have no control over these very rare but unfortunate manufacturing defaults. Lets hope this is resolved very soon.
Kind regards
Annette
Helsinki Hot Tub
Really good product…the hot tubs warming up as we speak! Fantastic price when compared to other outlets…and delivery within a week.
Have no complaints at all
Good job 👌
4 de marzo de 2026
Respuesta de Luxury Garden Party
Thanks James for your fab review. Happy Spa Days ahead x
Excellent
Excellent , communication was top and instructions followed , great company
9 de febrero de 2026
Respuesta de Luxury Garden Party
Thank you for your wonderful 5 Star Review, much appreciated. Annette
Very pleased with table
Very pleased with table. Extremely super speedy delivery very impressive
1 de febrero de 2026
Respuesta de Luxury Garden Party
Thank you Vanessa for your 5 star review so glad you happy with your purchase. Regards Annette .
Excellent service provided 5*
Excellent service provided, fast and efficient delivery.. 5 * Thank you
30 de enero de 2026
Respuesta de Luxury Garden Party
Thank you so much for your wonderful 5 star review, very much appreciated. Regards Annette
Fantastic company that went out of…
Fantastic company that went out of their way to get my hot tub too me 🙂
2 de enero de 2026
Respuesta de Luxury Garden Party
Thank you Jacqueline for you lovely review, much appreciated, so glad your happy. Kind regards Annette
First class
Took a while to be delivered because of the weather, Snow then storm but got here in the end. Annette on chat always happy to answer questions.
Can't wait to set it up now. 😊
Great price Great company.
13 de enero de 2026
Opinión espontánea
Respuesta de Luxury Garden Party
Thank you Carl for your lovely comments and 5 Star Review. Regards Annette
Highly recommended.
Fast delivery and a great price from this company.
I would buy from them again.
4 de enero de 2026
Respuesta de Luxury Garden Party
Thank you for your kind words and 5 star review. Its our pleasure x
Item has not been dispatched yet so…
Item has not been dispatched yet so unable to comment
31 de diciembre de 2025
Respuesta de Luxury Garden Party
Thank you Lee for your lovely 5 star review. Regards Annette
Timely delivery
Timely delivery. Was easy to order the beautiful looking and sturdy TV cabinet.
Minimal assembly was required.
8 de diciembre de 2025
Respuesta de Luxury Garden Party
Thank you Nazmil for your kind review. Regards Annette
Respuesta de Luxury Garden Party
Good to hear Heather, thank you for your order. Kind regards Annette
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