Mango Bikes Opiniones 

Unbelievably horrendous customer service, I really have never experienced anything like it. Ordered a bike in July expecting delivery in august. By late October there was still no bike and almost no communication from mango bikes at all (unless you count their automatic spam emails trying to sell products). I was lucky to get a response to my emails/telephone calls within two weeks and often they would go unanswered. When I did get a response they were inappropriately casual and unhelpful. Each time I was told a new expected delivery date and each time it did not come to fruition. In the end and after waiting over 3 months for a bike (which they had taken money out of my account for at the point of ordering) I decided to cancel, their final move to add insult to injury was to charge me a cancellation fee... unfortunately I can’t actually comment on the quality of the bike but I would strongly advise against engaging with mango bikes at all, unless you don’t mind waiting forever for a bike.

If I could give this company 0 stars I would, almost 5 months later and numerous estimated dispatch dates, I still do not have my bike despite paying for it.

I ordered my bike on the 11th of June as it was advertising bikes would be built and dispatched by the end of July. Once I ordered it my estimated dispatched was then ''the start of August'', this then moved to the 5th of October, to then be told there was a problem with the supplier and they didn't know when the dispatch date would be, to now being told the 26th of October.

It is now the 30th of October, I have emailed everyday this week for an update to no avail and still no inclination to when the bike is arriving.

I understand these are unprecedented times, however Mango seem to be still advertising quick turnarounds, continuing to cash in when they have customers who have been waiting months - almost 5 months!

Writing this here hoping I could get a reply to this as none of my emails are being replied to.

My bike is the OG 1 x 10sp and I opted for a few extras. The quality of the bike is brilliant, and the build is superb. It’s clear a lot of time and effort has gone into the materials and the build itself. Absolute value for money. I’ve ridden the bike as much as I can considering it’s October and I’m delighted, it’s 100% been worth the wait.
I want to be clear that Ive read recent reviews about Mango and that I haven’t had any issues throughout my experience. In my opinion, with everything being absolutely upside down at present it’s totally unfair to leave reviews like some of one’s I’ve read. I waited 9 weeks for my bike, so what, I’ve waited 7 months to go out for a pint with my mates and at this rate I’ll probably have to wait another 7 months, like everyone else.
Yeah it’s crap we have to wait longer for our products and that businesses can’t offer the standard of service that we have come to expect but it’s easy to pick on the little guy. If the little guys like Mango keep getting slated we won’t have the creativity, individuality, personal touch and ability to customise our products in the way that only businesses like Mango can offer.
So if you’re considering leaving a “one star f*#k you review” just think, if we continue to hammer these businesses they will disappear then it won’t be long until we’re riding around on mass produced crap created by Amazon and our every move tracked by Google. Support the little guys. Thankyou to all at Mango!

I had a bit of a think about whether to give the Mango bike team four stars or five. I went for five and here’s why:

I waited three months for my bike, and to be honest I did get a little inpatient along the way. Over the three month period I sent three emails all of which were answered promptly with clear explanations of what was happening. Mango did tell me twice that they were waiting for parts and how COVID had been impacting on delivery.

Other friends of mine who had ordered bikes from other companies also waited a while. I would say if you want a bike quickly, then now isn’t the time to get one, COVID has effected everything and it will be a while till companies are able to fully recover, also bikes are in demand.

My bike arrived, when Mango said it would, very well packed and I did get a tool kit, the bike was very easy to put together, well with a little help from my partner and some guidance from the Mango videos.

It’s a very high quality bike, for the price there really is nothing to complain about. I went for the cycle to work scheme, Mango bikes haven’t yet cashed in the voucher so I haven’t started paying yet.

Personally I think I overreacted a bit with Mango bikes and reading some of the reviews I think other people have to. If you want a top quality bike that is very well made, to your very liking and are willing to wait a few months then I would definitely say Mango bikes is the way to go. If your a little bit angry, have a chip on your shoulder and the patients of a hungry dog, perhaps go to Halfords.

Have your own Mango experience, not other people’s. The haters probably aren’t happy people.

Only bought because of good lead time - however this turned out to be misleading and took as long as other suppliers. Bike arrived without assembly instructions, think I've figured it out - the bike itself seems ok but nothing special.

Very quick delivery, great product quality and amazing value for money. I can only recommend this website.

To begin this review I will mention I ordered my Bike on June 12th. I received the bike 28th Sept....

When I ordered the bike the website said the dispatch date would be the end of July.

July came and went and no communication to say any different. It was not until I had got in touch that I finally received some communications to let me know they had been 'swamped' with orders.

I appreciate that they had not anticipated the increase in orders since covid hit but given that I feel their response has been quite poor, I feel that they could have focused more on completing orders rather than misleading customers and continuing to receive orders that they would not be able to complete.

Finally at the beginning of sept after lots of emails requesting an update I was finally given a more realistic dispatch date. It seems that Mango had started to receive their stock to make the bikes and where starting to get on track. Communication after this became a little more regular.

The bike was dispatched on sept 25th (17 weeks after ordering).

No tools where included in the box with the bike to attach wheel/pedals/seat/handlebars.

I have tools so it was not an issue but Mango had said there would be so……

Apart from that the bike is great! Instructional video was very helpful, so far seems like a very sturdy build, very light, very fast

So all in all I am happy despite the very lengthy waiting time.

Also thought it might be worth mentioning that in one of the emails received from Mango they had mentioned some “extra freebies as a token of their appreciation for sticking with them”, which if that meant the small packet of Haribo sweets thrown in with all the accessories I had bought then…..thank you?

Overall I have been quite disappointed with the overall experience, because although the bike is very good, the lack of communication, time taken, and now money I have spent on public transport when I could have been using the bike to get to and from work/etc has not been the best.

Having said that, the bike is excellent so take from that what you will.

I'm sure that once they get orders under control Mango will be the cool bike company they aspire to be, but for the time being, they leave a little to be desired.

Ordering was great & my bike arrived when it was due. 10 months after I received the bike it developed a bottom bracket problem. This was reported via e-mail, for which I received a reply, and not just the automated one. However since that e-mail after sales service has been non-existent. I've since sorted the problem out myself & removed all the Mango branding decals - I don't want to promote them. KEEP WELL WAY!!

Honestly dont know where to start, i dont usually leave reviews but i felt i had to.

Lets begin with the time it took to get my bike, it took almost 3 months to get my bike, now i understand its COVID so was expecting that but the customer service was terrible, if you cant meet demand just dont put them on sale? would you rather meet demand and have good customer service which is what builds your reputation or have 100s of dissatisfied customers leaving you bad reviews?

forgetting that, i am wiling to forgive but that is not the reason for the rubbish review (would give it negative stars) for £450 i would expect a semi decent bike, however this is the heaviest bike i have EVER used, does not feel good at all, i have people on single speeds absolutely out pacing me without even trying (I have used many bikes in the past so its not me), its just a heavy lump of steel which you can get the parts for next to nothing online. Gears dont really work properly, makes chain noise. honestly about to just chuck this away with this hassle as no one will buy this off me.

DO NOT BUY, spend your money elsewhere, this is coming from a guy who is easy to please and never leave reviews and not being picky, this is a dreadful bike and it annoys me that i cant do anything about this but suck it up and buy a better bike

Customer service was poor....but the bike is absolutely terrible. It's hard to know where to start really, but I suppose the frameset should be the place. This is just a cheap steel item (you can pick them up on eBay for about £60 with free delivery). The wheels are about the best thing on the bike, but are still heavy and outdated in design (you can also pick these up on eBay for about £70). Everything else is just really cheap and nasty, and will probably fall to bits in less than a year. The worst (and funniest) component is the chainset. The chainring is so misshapen that the chain goes from extremely tight to really slack during a full revolution. Laughable really!!! I could list each component and tell you how poor they are, but I don't want to bore you. Who on earth are Chasewood (Google it and you still won't know). How they can charge £350 for this bike is criminal really.
Only buy from Mango if you really like their awful colour schemes and don't mind riding truly awful bikes. For £350 you can buy something much better....

Stupidly ruining their reputation when all we need is some emails with some updates?

Ordered bike mid July. They are not contactable. Sent emails and tried to phone. They are putting fingers in their ears. All that is needed is some emails or updates on their site explaining delays etc...

Ordered 2 bikes from mango a moosher for my wife and a single speed for me.
Ordered on the 8th of June and I realised when ordering that with covid going on that things may take a while longer.
Didn't have much contact to begin with from mango even when I was live chatting them almost daily for updates on the bike builds.
Had a email confirmation that the moosher was built and ready for despatch so I agreed for it to be sent and il wait a while longer for my single speed.
The moosher arrived and I have to admit it is a great great bike really easy to put together and my wife has been out on bike rides with my daughter everyday since receiving it.
I had a email stating that the black wheels for my bike won't arrive till October and a offer to change colour of them so I agreed to change to red and also was told I can change all other things to match if I wanted to eg. Saddle, handlebars, chain, tyre's.
Been told my despatch date is a week Friday now so fingers crossed its accurate.
The contact I've had since my wife's bike was despatched has been second to none and I am impressed by them.
Overall I know its been a long wait and I'm still awaiting one bike to come but from recieveing my wife's bike and seeing the quality of it I think it's well worth the wait.

I ordered my bike on July 10th (£512). The ETA was "End of August", which I considered acceptable, so I pressed ahead.

Towards the end of August (23rd or so) I dropped Mango a friendly little note on live chat wondering if they would be able to provide me with an update on when my bike would arrive. This did not receive a response (and was genuinely friendly).

A few days later I received an email from them saying that my bike would be delayed for another 4 weeks.

I responded saying that the delay would cost me £200 in public transport, and their offering of a light set was not sufficient with that as context. This was again ignored-and this was about 4 days before I was supposed to receive my bike.

I asked for my order to be cancelled. Ignored.

Essentially Mango Bikes have taken half a thousand pounds from me, ignored my emails, have no intention of refunding me even though they hadn't started building my bike.

Avoid at all costs- I would never usually encourage a boycott of a small business, but their customer service has been shocking and they have essentially robbed me; I no longer want their product, I haven't recieved their product, and they refuse to even acknowledge that I have requested my order to be cancelled and my funds returned.

Absolutely despicable behaviour.

*Edited from 1* to 2* as they have now refunded (most of) my money

Some communication issues so can't give a full 5 stars but my stock bike arrived quickly and in great condition today and once highlighted, any issues I had were looked into and dealt with promptly! Appreciate it has been an extremely busy time for many bike retailers too!

Bad experience.
I made an order in first week of August for custom a built bike costing over £400, I expected it to arrive in 4 weeks, I contacted them on livechat for an expected arrival date, but did not hear back for a over week, I was told the warehouse is empty so will not have my bike until sometime in late September.
I started to get worried after reading bad reviews on the quality of products and services so decided to call them to ask a bit more info about the bike, unfortunately the calls are left unanswered so I left a message on the answer machine, I also emailed them, but no response, I then decided it was best to contact them on livechat and ask for a refund, but a week later I still had no reply.
I had no faith in this company to refund me as they took a large sum of money without actually having a pysical product to sell, so contacted my bank and used the Chargeback scheme for a refund.

Avoid at all costs. If I could give minus stars I would.

They're essentially scamming people by selling bikes that don't exist. They don't have any stock but are still selling bikes. I was kept waiting for three months with very little communication after sending them £390. They just ignore any contact you try to have with them.

I tried to cancel my order after three months and it took them forever to process the cancellation. In the time it took for them to do it, I ordered a bike from another company, it arrived, I built it and cycled 100 miles on it. Then they charged me £5 for a processing fee. Don't believe them when they say "it's a tough time for the bike industry and we're doing our best". That's nonsense. They tried to take advantage of the situation by selling bikes which don't exist and are now in over their heads. It's entirely they're own fault that they're struggling. On top of that they're snakes.

Never go near them.

Hi folks, for the record, those of you who ordered a Mango bike and haven't yet received it - you've had a lucky escape. Take my advice and avoid. I've had a single speed Mango for about two years and it's hands-down the worst bike I've ever ridden - clunky and heavy with cheap components. It's a bit like riding a piano to work every day. I guess it's partly my fault for buying online. If you want a bike that you're going to love, you've got to be able to test ride it. Lesson learnt. :-)

If I could give 0 stars, I would. It’s soon going to get to the point where someone needs to take legal action with this company, I ordered my bike 2 months ago when my bike was meaning to arrive before September. I am aware some people have had a much WORSE experience than myself but still this lack of service is absolutely atrocious. DO NOT BUY A BIKE FROM THIS COMPANY, unless you want to have half a bike arrive half a year later of course.

Ordered bike on jun 1st. I was told because of covid they would be delayed making my bike and was told it would be dispatched mid july. They then sent an email saying it would take a further 3 weeks. This time passed and no bike. I emailed a few times and only got an automated response. I then called several times and only got through to an answering machine. Luckily I paid through PayPal so have filed for a refund.

DO NOT BUY FROM MANGO. I Ordered back in June, and it said my bike would be delivered by the end of July. Given covid, I thought this was reasonable. End of July passed and nothing arrived, still no updates at all. I try emailing, messaging on social media, ringing them to see where my order was; I heard nothing. I had to open a PayPal case towards the end of August to get a full refund as I literally had no choice. I emailed them asking for a refund and got no reply. No apology through PayPal either. Luckily I got my money back, but I definitely won't be recommending them to anybody. Customer service should be a bare minimum for any company. Ignoring customers is unacceptable.