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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Great service, bought an ADO Air 20s, ordered Tues late afternoon and it arrived Thu lunchtime, came via DPD so great to get one hour time slot. Answered my questions by chat feature on website and pr... Ver más

Valorada con 5 estrellas sobre 5

I'm an older client, 72, who has for the last 10-15 years been riding larger /more powerful ebikes. Great fun etc, especially cross country, but the years catch you up. So this bije is a compromise be... Ver más

Valorada con 5 estrellas sobre 5

Arrived on time, love my Ado 20s air bike just the right for my motorhome holidays. For a 65 old man or person's, going to the shops or a little ride out, knowing that I can get home with the assist... Ver más

Valorada con 5 estrellas sobre 5

Ordered an adapter cable for the battery on my engwe engine x so that I could use the rear rack battery that I recently fitted to my bike. I needed this as the new battery had a different port fittin... Ver más

Información sobre la empresa

  1. Tienda de accesorios para bicicletas

Escrito por la empresa

Get the best electric bikes, accessories and after-sale services from MarkShop


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

616 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 66% de las opiniones negativas

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4,7

Todas las opiniones

(616)

65 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Amazing service super fast delivery

Amazing service super fast delivery, ordered a bike one morning by the next morning it was on my door and being ridden before 12am can't ask for a better service.
Also reply to emails very fast, will deal with again 100%

4 de junio de 2025
Valorada con 5 estrellas sobre 5

Absolutely amazing service and advice.

Stuck on which bike to get, and got some great advice here, purchased an M20 on Monday afternoon and it was delivered Wednesday, absolutely amazing service. Easy safe transaction on the website, great communication. Highly recommend and will definitely be using again.

12 de junio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Brill service

Always gave updates on what they were doing getting what i was looking for as i couldnt find it anywere and next thing you know it was getting delivered too me brill service

4 de junio de 2025
Valorada con 5 estrellas sobre 5

Great customer service

I made an enquiry about the maintenance of my e-bike, which I bought from them six months ago. They were super quick and efficient with their reply. Great company.

9 de junio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

MarkShop Sales and After Sales Services is the Best

I purchased an ADO A20 from MarkShop over 3 years ago, and the after sales is the best I have ever recieved from a company. Always see as a valued and very prompt reply to email enquiry. I enquired about a resent issues with the rear hub on my ADO A20 and The advice I was given was amazing and it resolved the issue, their was me think I had to spend money on a replacement part but Joseph and the MarkShop team save lots of money. I already know when it come to buying another ebike MarkShop is place I will be going. Keep up the good work MarkShop Team a lot other business could learn some much from you customer service. Thanks again for all you help.

20 de mayo de 2025
Opinión espontánea
Valorada con 4 estrellas sobre 5

Duotts s26

Bike arrived in 4 days from ordering tracking very good.. when assembling the bike the seat and post was missing, not in the box thou the box was completely sealed!! Markshop contacted duotts direct and got them to send another although this did take another 8 days to arrive as came direct from Duotts in China.. only negative with Markshop would be contact with them is through WhatsApp or via email which can take 24hrs for a response but respond they did..

27 de abril de 2025
Logotipo de MarkShop

Respuesta de MarkShop

Hello Pete

Thank you for taking the time to share your feedback.

We sincerely appreciate your patience and understanding while we arranged the replacement parts and compensation gift. Upon reviewing our communication history, we can confirm that we made every effort to respond within 6–24 working hours wherever possible. The only exception was the email sent on Saturday, 3 May 2025 at 09:23, which we responded to on Tuesday, 6 May at 19:53. This delay was due to the weekend and the International Labor Day holiday observed by Duotts, which extended through that date and have been explained to you. As a result, it took additional time to follow up with them and obtain the necessary updates and confirmations.

We truly value our customers and strive to prioritize every enquiry. Our goal is to respond to all customer enquiries within 24–48 working hours, including for general enquiries, updates, and technical after-sales support and further solutions etc.

Thank you again for your understanding and continued support.

Best wishes

MarkShop

Valorada con 5 estrellas sobre 5

Easy purchase

Easy purchase, had a slight issue which was resolved straight away and no fuss. Great delivery time.

16 de abril de 2025
Valorada con 5 estrellas sobre 5

Great service

Great service, bought an ADO Air 20s, ordered Tues late afternoon and it arrived Thu lunchtime, came via DPD so great to get one hour time slot. Answered my questions by chat feature on website and price was best out there, would defo used this site again, very pleased with whole transaction. Highly recommended.

8 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

I went to Markshop to get a service on…

I went to Markshop to get a service on my Engwe L20, as wanted to just be sure all was on after having it for almost 8 months and having it recovered after a Theft outside my property and got the bike back after 7 weeks.

So in general, asked for the hub motor to be looked at along with a general check up. I did also enquire about hydraulic brakes for the bike, and actually ended up getting them installed which I know was long due to the lines being installed internally intonthe bike.

But the owner kept in contact and after a few days, my hub motor was looked at and now runs smoothly and also now have hydraulic brakes which work so well and very responsive.

Even afterservice was offered for next month to check the brakes are im good working order.

Now at home after a nice ride home and happy with the work that was done on the bike.

If you have an Engwe bike. Definitely use Markshop for all your bike needs. Perfect service.

4 de mayo de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

On your bike.

At the start all seemed good, an acceptable amount of time to dispatch the bike, but then on went the brakes.

We are all aware of the reputation of courier company's, and the shorter the time an item is in transit with them, the better the chance of it's survival!

Tomorrow is the seventh day of waiting (albeit today is a BH) and I have informed the company that if the bike does not arrive tomorrow, I will not be accepting it at any further point. I mean God made the Heavens and the Earth in less time than it is taking for me to receive a bike!

The price of said bike is £1 less than £1200, so not cheap. I can buy something for £1 from a well known company beginning with A, and expect to receive it the following day! And to add insult to injury, the well known company beginning with A, have been known to deliver on a Bank Holiday!

Tardiness, even though it is common in this day and age, is just not acceptable.

28 de abril de 2025
Logotipo de MarkShop

Respuesta de MarkShop

Hello Derek,

We have reviewed your order MASP3243 for the DUOTTS S26 Pro 750W Motor 48V/20Ah 26-Inch Electric Bike (UK Stock, 3–7 Working Days Delivery), placed on 28 April 2025 at 18:57.

Tracking Number: G9082054
Tracking Link: https://dx-track.com/track/Track.aspx

We’re very sorry to hear of your concerns regarding the delivery. Upon review, we can confirm that your bike was dispatched promptly on Tuesday, 29 April 2025. Due to the weekend and the UK bank holiday on Monday, 5 May 2025, courier services were not operating as usual. However, the bike was scanned at the delivery depot and loaded onto the delivery vehicle on Tuesday, 6 May 2025, at 11:52 PM.

We can also confirm that the bike was successfully delivered and signed for by you on 7 May 2025.

We understand your need and followed up with the courier to request an expedited delivery and even submitted a cancellation request when the item reached the delivery depot, despite it already being in transit. We also advised that if you no longer wished to accept the delivery, you could refuse the parcel upon arrival.

As indicated on our website, standard delivery of this Ebike model to the UK mainland takes 3–7 working days from the dispatch date. Your delivery occurred on the sixth working day (excluding weekends and the bank holiday), falling within the expected timeframe.

Throughout this process, we have remained committed to providing prompt updates and doing everything within our capacity to assist. For over four years, delivering excellent service has been a core value of ours, and we will continue to uphold that standard.

Thank you for your understanding.

Best wishes

MarkShop

Valorada con 4 estrellas sobre 5

Great customer service

Great customer service
Very pleased after receiving my item. For some unknown reason, after signing up I didn't get the promotional discount. I emailed and got a quick reply and the difference was refunded. Thanks!
They do care, so I will definitely shop here again.

20 de abril de 2025
Valorada con 5 estrellas sobre 5

Great company to deal with

Great company to deal with. I ordered 2 of the same electric bikes from them but after putting one of the bikes together I realised that the second one was too big for my wife. MarkShop were great and agreed to swap the bike for a different bike with a smaller frame. Wish more companies were more like this company.

9 de abril de 2025

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