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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Great service, bought an ADO Air 20s, ordered Tues late afternoon and it arrived Thu lunchtime, came via DPD so great to get one hour time slot. Answered my questions by chat feature on website and pr... Ver más

Valorada con 5 estrellas sobre 5

I'm an older client, 72, who has for the last 10-15 years been riding larger /more powerful ebikes. Great fun etc, especially cross country, but the years catch you up. So this bije is a compromise be... Ver más

Valorada con 4 estrellas sobre 5

Bike arrived in 4 days from ordering tracking very good.. when assembling the bike the seat and post was missing, not in the box thou the box was completely sealed!! Markshop contacted duotts direct a... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Arrived on time, love my Ado 20s air bike just the right for my motorhome holidays. For a 65 old man or person's, going to the shops or a little ride out, knowing that I can get home with the assist... Ver más

Información sobre la empresa

  1. Tienda de accesorios para bicicletas

Escrito por la empresa

Get the best electric bikes, accessories and after-sale services from MarkShop


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

616 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(616)

65 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

My new ADO air 20 pro was delivered…

My new ADO air 20 pro was delivered promptly very happy
Mark was very helpful when I realised I did not have a mobile phone holder
Like my old bike he very generously
Offered to order one from his supplier
At no extra cost legend 🤯

4 de julio de 2024
Valorada con 5 estrellas sobre 5

Super Service

Having got a problem of my own making, Marks shop were quick and responsive with help. My questions answered promptly and courteously and all my problems solved. At the end of it all, they had done all this for me very quickly, answering some of my e-mails within thirty minutes. Well done to all at Mark's shop

24 de junio de 2024
Valorada con 5 estrellas sobre 5

Great communication.

Great communication.
Item arrived earlier than expected.
Superb customer service provided.
Recommended seller.
Will use again :)

25 de junio de 2024
Opinión espontánea
Valorada con 3 estrellas sobre 5

Very hard communications initially

Very hard communications initially, once contact made it did improve. However, when difficulties arose, again it became difficult to communicate the issues. Delivery was good and well packaged. Throttle kit instructions were a little vague

3 de junio de 2024
Logotipo de MarkShop

Respuesta de MarkShop

Hello Jenny

Thank you for taking the time to leave us feedback. We are glad to hear that the delivery, package and the bike are all good. We have checked our communication history, we replied with answers within 24 hours. We are putting all our effort to offer the quickest reply as we can. We hope it could quicker like instantly but we are really sorry that we are a small local business so that we are not able to reply email instantly, which is not affordable for us. You can always contact us by live chat, text messages, whatsapp to get quicker replies.

For the throttle instruction, we sent it to our customers, and most of them successfully unlocked the bikes by following it but it could be difficult for some customers, which is normal. If you have any questions, you can let us know and we can arrange a phone call or video call with our engineer to help you. In the meantime, thanks for your feedback and we will try to improve the instructions and make it clearer.

Best wishes

MarkShop

Valorada con 5 estrellas sobre 5

Arrived on time

Arrived on time, love my Ado 20s air bike just the right for my motorhome holidays.
For a 65 old man or person's, going to the shops or a little ride out, knowing that I can get home with the assistants of the electric motor. Would recommend Marks shop for byeing your bikes.

15 de mayo de 2024
Valorada con 5 estrellas sobre 5

Great service from start to finish

Great service from start to finish. Sent photos so they could help me identify the charger. They helped straight away. Then messaged me letting me know how long it would be. Kept me informed all the way. Brilliant team 👏

29 de abril de 2024
Valorada con 1 estrellas sobre 5

Couldn’t be found

Doesn’t answer on both of the numbers, doesn’t respond for a long time. Only has a post code and not an actual address. Hired a car, went there and I couldn’t find the shop. Just wasted my time and money! Very annoying. I wonder how is that you have a business, but you’re not giving the address, so people can’t find the place. It’s almost like something dodgy going on there and it’s like hiding!

9 de mayo de 2024
Opinión espontánea
Logotipo de MarkShop

Respuesta de MarkShop

Hello Ivaylo

Can you provide your phone number, please? Or can you please send us a message via Website Livechat or contact us via Emails? We have double-checked that we still have not received any messages or emails from you, unfortunately. Our London service center postcode has been shown on the website and for the detailed address you would need to contact us first, please note that the service center is appointment-based, customers should contact us first to book an appointment before visiting.

We are sorry if you have gone without contacting us and booking an appointment. We are always here to help our customers.

Best wishes

MarkShop

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