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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

A great company to work with and easy to use ordering system. I like the fact that prices and turnarounds are clear, along with having access to templates to make sure my item prints correctly. I’ve u... Ver más

Valorada con 5 estrellas sobre 5

Quality and delivery as expected. Website easy to use for ordering and keeping track of invoices. We use them regularly and if any problems have arisen they have been quickly sorted. Someone available... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Got some folded leaflets produced for a launch. Left it until a week before the show and they still managed to deliver in plenty of time. The file format guidelines were relevant and useful to insure... Ver más

Valorada con 3 estrellas sobre 5

I really want to give 5* but you are let down with the print preview facility after the artwork is uploaded. Landscape business cards remain portrait, the files look corrupted (but are not) and/or th... Ver más

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Información sobre la empresa

  1. Tienda de grabados y letreros

Sobre Marqetspace

Información proporcionada por diversas fuentes externas

We produce print at trade prices exclusive to graphics professionals. Easily order online and track your job through the entire process – backed up by a real support team.

Online Chat
Click on the blue ‘Chat with us’ widget in the bottom right hand corner of the page on www.marqetspace.com to be instantly connected to one of the team.

Service Support Team
Call us on 0800 612 6240
(Monday – Friday 9am to 5pm)
or email hello@marqetspace.com


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

379 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 100% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

Recommended

Excellent quality & service.

4 de septiembre de 2020
Opinión espontánea
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Respuesta de Marqetspace

Thanks so much for recommending us. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Valorada con 5 estrellas sobre 5

Always a great service with Marqetspace

Always a great service with Marqetplace, I use them for all of my print orders from both myself and the clients that I work with.

2 de septiembre de 2020
Opinión espontánea
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Respuesta de Marqetspace

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our team will definitely be happy to read what you wrote. We look forward to hearing from you with your next project.

Valorada con 4 estrellas sobre 5

Great supplier as long as you are happy with what they print

I have used Marqetspace for quite a few years now and have also recommended them. On the whole they have been brilliant and where other competitors have supplied poor quality print these guys consistently deliver. The chat function is helpful and they are very good value for money. The artwork approval can sometimes be a little painful - it flags up if you haven't used their templates - even when you have! But apart from that they are really great. So it pains me to knock off a star but if you do have an issue - its like they will do their best to not reprint the job! I recently had an issue with 3 sets of cards, when I checked the boxes some of the cards in one box, the colour variation was very noticeable different to the others. Now if this had been another one of my suppliers, I can guarantee they would look at the photos and say we will reprint for you. Not Marqetspace. They want further evidence. More photos of more cards or they want you to return the entire box (at your expense) so they can 'investigate it'! (which means they may not even reprint it - resulting in a further delay!) Both not possible as my client needed the cards and had been delivered. This is only the second issue (in over 4 years) I have had with colour variation. The first one they reprinted, this one I got a 25% print credit for the job (a whopping £10.27) Luckily my client was ok with the cards but it's a shame that Marqetspace are not more on the side of their loyal customers. I felt like they didn't believe me! As a professional I only care about the quality of print I give to my clients. I am not after freebies or print credits. I'm too busy to 'try it on' with suppliers. Yet that is the way they make you feel. At the end of the day it was a production issue and not an artwork issue. I understand there will always be some variation in print but I expect an entire print batch to all be the same when they are printed together. It's certainly left a bitter sweet taste in my mouth this time.

23 de julio de 2020
Opinión espontánea
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Respuesta de Marqetspace

Many thanks for your feedback Lesley. I know that you've ordered all type of stocks and finishes from Marqetspace over the years - thanks so much for using our services. Sorry to hear that you had an issue with a recent order. It's necessary that we have as much information as possible to be able to fully understand the cause and the extent of the issue to prevent it from happening again. I know it's important for you to be able to resolve things quickly for your customer and I apologise that on this occasion it felt like we were dragging our feet. I am keen that we're able to offer a quick and fair resolution with minimum fuss and will be discussing your comments with the team so that we can improve.

Valorada con 3 estrellas sobre 5

I really want to give 5* but you are…

I really want to give 5* but you are let down with the print preview facility after the artwork is uploaded. Landscape business cards remain portrait, the files look corrupted (but are not) and/or the image is pushed to the bottom left corner of the preview box and reduced to an itsy-bitsy fleck of spider kak.
I have given up trying to figure it out and just click for you lot to sort it at your end which you do..not distressing just a bit meh.

2 de julio de 2020
Opinión espontánea
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Respuesta de Marqetspace

Hey Gareth, thanks for your feedback. I'll report this issue to our developers for review as this usually only happens when a jpg or eps file is uploaded. For best results, please save and upload your artwork as a PDF. If you have any further issues, you can contact us using the online chat for immediate help.

Valorada con 5 estrellas sobre 5

Great supplier

Great supplier! Very knowledgable, helpful and great quality print.

7 de junio de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great Service, Product & Price

Great Customer Service, Great end product and at a great price, cannot fault these guys! Thanks for the great work and will definitely will be coming back time and time again.

3 de enero de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

God awful

God awful. Cocked up so many jobs now and impossible to deal with. Staff insist on reading the same crap off a screen rather than putting solutions in place.

2 de octubre de 2019
Opinión espontánea
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Respuesta de Marqetspace

We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with the support team. We always aim to deliver a great experience and take responsibility when things go wrong. We're gutted when we miss the mark! Thanks for taking the time to bring this to our attention. We will use the feedback to make us better.

Valorada con 2 estrellas sobre 5

Quality Issues

I used Marqetspace a lot until recently when two orders arrived with a white border on various sides of the documents. Having spoken with them, they tried to say the files were incorrect that was supplied - despite other orders being completed perfectly. The lady on the phone also advised that they cannot guarantee the cutting process will be perfect!!

After spending a lot of money with them, it's a shame that loyalty is not appreciated and I have chosen to move away from this company. The prices are competitive but for me, quality is far more important, something which Marqetspace lacks.

24 de septiembre de 2019
Opinión espontánea
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Respuesta de Marqetspace

Thanks for your feedback Declan. We're sorry to hear that your order did not print as expected. We want the same thing that you want. We want your graphic files to print without fuss and look like you meant them to. We recommend following our file supply guide for the best possible result, failure to do so may lead to unexpected results - even when a file has printed perfectly previously. As always, the team are here to help and advise should you need us.

Valorada con 3 estrellas sobre 5

Good but flawed

Good for getting prices and due dates urgently, the live chat is also useful. Rarely have print issues too and prices are competitive.

The speed of the website needs improving though, it seems to freeze all the time which is frustrating

2 de septiembre de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Awesome company!

Great quality print, low costs and brilliant delivery options. A wide range of products that cover most of our printing and signage needs with more being added all the time. Fantastic customer service too with any problems being resolved quickly via the chat widget.

1 de agosto de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Efficient service and quality

Efficient service and quality. Delivery as promised.

4 de junio de 2019
Opinión espontánea
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Respuesta de Marqetspace

Thanks for your review Martin. We're pleased that you were happy with the service and quality. Get in touch if we can help with your next print order.

Valorada con 5 estrellas sobre 5

always excellent support when questions…

always excellent support when questions asked and print quality is fantastic every time

3 de junio de 2019
Opinión espontánea
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Respuesta de Marqetspace

Thanks for the 5 stars Paul - we're glad we've been able to support you when needed. We look forward to hearing from you with your next project.

Valorada con 5 estrellas sobre 5

Easy ordering

Easy ordering, helpful advisors if you do need help and great quality results. New user but used for 5 print jobs now in the last month and will continue to use regularly.

3 de mayo de 2019
Opinión espontánea
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Respuesta de Marqetspace

It's great to hear that we've been able to help make ordering your print easy and hope to hear from you again soon.

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