Avoid Martins Group at all costs. My car (HN18 MWL) has been a prisoner at their Reading branch for 6 months. During this time, I have been paying Insurance, Road Tax, and MOT for a vehicle I c... Ver más
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Consulta las opiniones de los clientes
I received fantastic service from Neil, Colin and Michael at Martins when buying my Gold R Line this week. Thank you for all of your help.
Looking at vehicles opposite the shell garage for the security camera/tannoy advise they are recording and reviewing footage. Just avoid this dealership!!! Why have cars outside with prices on then if... Ver más
I phoned to arrange test drive for a Renault new to the website at Basingstoke. Quite some distance away but worth it I thought. We agreed a time for the following day and I indicated I was keen t... Ver más
Información sobre la empresa
Escrito por la empresa
New & Used Car Dealer - Alpine Dacia, Omoda & Jaecoo, Renault, VW Volkswagen - Andover, Basingstoke, Camberley, Farnham, Winchester, Hampshire, Surrey UK
Información de contacto
Hatch, RG24 7NZ, Basingstoke, Reino Unido
- marketing@martins.uk.com
- www.martins.uk.com
2,8
Medio
157 opiniones
Ha contestado el 68% de las opiniones negativas
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VW to go
Shanice was very helpful and easy to deal with and did not try and apply any pressure sales techniques. She gave all relevant information asked for. A very good representative for the company
13 de octubre de 2024
Respuesta de Martins Group
Thank you Stephen for sharing your positive experience with Shanice! We're delighted to hear that she was helpful and informative without applying any pressure. We'll make sure to pass along your kind words to her. Your feedback means a lot to us, and we look forward to welcoming you again in the future!
Best regards,
John | Marketing Manager
Great customer service and help with…
Great customer service and help with choosing my next car. Also good test drive experience
5 de octubre de 2024
Respuesta de Martins Group
Thank you for your kind words 😊
Best regards,
John | Marketing Manager
Excellent sales process
Excellent sales process - Emilie sourced a car for me with the spec I needed - made the sales process very easy and efficient
18 de octubre de 2024
Respuesta de Martins Group
Hi John,
Thank you for your fantastic feedback! We're thrilled to hear that Emilie made the sales process easy and efficient for you. It's great to know she was able to find the perfect car with the spec you needed. We appreciate your support and look forward to serving you again in the future!
Best regards,
John | Marketing Manager
A brilliant all-round service
Shanice and all the team were absolutely brilliant to deal with. Provided really good information and were very helpful in all areas.
18 de octubre de 2024
Respuesta de Martins Group
Thank you so much for your kind words, Toby! We're delighted to hear that Shanice and the team were able to provide you with all the information you needed and were helpful throughout your experience. Your feedback means a lot to us, and we look forward to assisting you again in the future!
Best regards,
John | Marketing Manager
Customer Care With a Big "C"
The team at Martins Renault were helpful and considerate throughout. I was well looked after and treated with respect from purchase through to sorting out a couple of issues quickly and efficiently. They were faultless. Highly recommend.
10 de octubre de 2024
Opinión espontánea
Respuesta de Martins Group
Hi Angie,
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our team at Martins Renault. Our goal is always to provide helpful and considerate service, and it’s great to know we met your expectations. If you ever need anything else, please don't hesitate to get in touch. We look forward to serving you again in the future!
Best regards,
The Martins Renault Team
Great experience when buying a car
Just bought a new (to us) nissan leaf from the Winchester dealership. Martin helped us source a car with the spec we wanted at a good price. The service we received was excellent. The car was mot'd, serviced and and valeted (as well as fully charged) when we collected it.
Additionally we have been given a year's RAC cover and a year's warranty.
We would recommend this dealership and will certainly return to them when we need to replace our second car.
8 de octubre de 2024
Opinión espontánea
Respuesta de Martins Group
Hi Lorraine,
Thank you so much for taking the time to share your experience! We're delighted to hear that Martin was able to help you find the perfect Nissan Leaf and that you were pleased with the service you received. It's great to know that the MOT, servicing, valeting, and charging made the handover seamless for you.
We’re thrilled that you’re enjoying the added peace of mind with the year's RAC cover and warranty. We truly appreciate your recommendation and look forward to welcoming you back when it’s time to replace your second car.
Happy driving!
Best regards,
The Winchester Dealership Team
Fantastic service they should be proud
Fantastic service they should be proud! They listen to people like me and show patience and understanding! Well done Martin's
2 de octubre de 2024
Opinión espontánea
Respuesta de Martins Group
Hi Phillip,
Thank you so much for your kind words! We're thrilled to hear you had a great experience with our team. It’s always our goal to listen carefully and ensure that we meet your needs with patience and understanding. We truly appreciate your support and look forward to serving you again in the future.
Best regards
Martins Team 😊
Martins Andover Skoda
After being let down by Skoda Henry Salisbury for the 2nd time recently I contacted Martins of Andover as was being advised a 2 month wait for an appointment at Salisbury car was purchased from them them with a promise that we always look after our customers
Within 2 days an appointment was made and window opener replaced under warranty
All very professional and a friendly team
Sorry Skoda Salisbury you have now lost my custom
Many thanks
2 de octubre de 2024
Opinión espontánea
Respuesta de Martins Group
Dear Peter,
Thank you so much for your kind feedback and for giving us the opportunity to assist you! We're pleased to hear that we could help get your car sorted quickly and that you found our team professional and friendly. Your satisfaction means a lot to us, and we're glad we could deliver on our promise of excellent customer service.
If you ever need anything in the future, please don't hesitate to get in touch. We look forward to serving you again!
Best regards,
Martins Andover
Andover VW
Awful service, she is rude and arrogant.
The car was returned to me without any work done on it, and I was told to book another service with the Basingstoke Martin garage—which I know to be good but is also 40 minutes away from where I live.
2 de octubre de 2024
Opinión espontánea
Respuesta de Martins Group
Dear Andrea,
Thank you for taking the time to provide your feedback. We're sorry to hear about your recent experience and any misunderstanding that may have occurred.
Our service adviser Zoe, was trying to explain that the specific calibration required for your overhead camera can only be performed at our Basingstoke location due to the specialized equipment needed. We understand that the additional travel may be inconvenient, and we apologize for any frustration this may have caused.
We value your business and would like to ensure that you receive the best possible service. If you'd like, we can assist you in scheduling the calibration at a time that is most convenient for you or explore any other options to accommodate your needs.
Please feel free to reach out directly, and we’ll do everything we can to make this right.
Best regards,
Martins Andover
Excellent service
I'm delighted to say that Martins's Volkswagen has been outstanding, professional and understanding.
My car was standing there for a while, at the end get done the job. I definitely recommend them.
Management is doing a good job, well done everyone.
Thank you
17 de septiembre de 2024
Opinión espontánea
Respuesta de Martins Group
Dear Attila,
Thank you so much for your wonderful feedback! We're delighted to hear that you were satisfied with the service you received at Martins Volkswagen. Our team always strives to deliver professional and understanding service, and it's great to know we met your expectations.
We're glad we could assist with your car and appreciate your recommendation. We’ll be sure to share your kind words with the management and the rest of the team.
Thank you once again, and we look forward to serving you in the future!
Best regards,
John | Marketing Manager
Awful service
Awful service - spoke to a saleman today about buying a used VW from VW Farnham. From the outset, the salesman was rude, dismissive, arrogant and not interested in selling me a car. He did not even bother to seek to look at whether a deal could be had - very very rude ! Use this dealership at your peril !
16 de agosto de 2024
Opinión espontánea
Respuesta de Martins Group
Dear Sailesh,
Please know that this is not reflective of the high standards we set for our team. I would like to personally apologize for the way you were treated. We take your concerns very seriously and will be addressing this with the staff involved to ensure it doesn’t happen again.
If you are open to it, I would appreciate the opportunity to discuss this further and see how we can make things right. Please feel free to reach out to me directly on 01252 636 001 or at m.lilley@martins.uk.com
Thank you again for your feedback, and I hope we can restore your faith in our dealership.
Kind Regards
Mark Lilley
Martins Camberley fixed the annoying faults
I took my VW approved Golf to Martins Camberley (owned for 3 months). The car had a million intermittant faults and the software had never been updated from new (not covered under the warranty) Suspension noises also not covered. They were kind enough to help me out on labour costs for investigations and fixes. The car is now running and sounding as it should have when i got it. Ben the technician also advised of a solution for door seal noises and was very knowledgable. Thanks Martins Camberley for making my car enjoyable again...
9 de agosto de 2024
Opinión espontánea
Respuesta de Martins Group
Hi Matt,
Thank you so much for sharing your experience with us! We’re delighted to hear that we were able to resolve the issues with your Golf and get it running and sounding as it should. We understand how frustrating intermittent faults can be, and we’re glad that our team, especially Ben, could provide the support and expertise needed to get your car back to its best.
We appreciate your kind words and your trust in Martins Camberley. If you need anything in the future, don't hesitate to reach out. Enjoy your drives!
Best regards,
The Martins Camberley Team
Respuesta de Martins Group
Hi Danny,
Thank you for your feedback. We're sorry to hear about your experience. We strive to ensure all our customers receive quality vehicles and excellent service. We would appreciate the opportunity to resolve any issues you encountered. Please contact our customer service team at complaints@martins.uk.com, and we will do our best to assist you.
Kind regards,
John | Marketing Manager
(Martin's Basingstoke) I wouldn't bother going through main dealer again
I thought going through a main dealer would be better than other options, in reality not so. To start with it felt like they didn't actually want to sell the car, it took 4 phone calls saying that we would like it (after searching for a while) and asking how to progress which felt like it fell on deaf ears. We also had a few concerns/questions about the car when we went to collect it. Volkswagen say buying a used car from them is like driving away in a new car and we felt it wasn't like that at all. The car wasn't fully valeted, there was rubbish and hairbands from the previous owner in a compartment. The rear tyres were perished and was an advisory on the previous MOT. A local garage to us said they wouldn't have passed it because it would be on his conscience if anything should happen to his customers. Brake pads were worn at 70% (said they wouldn't replace until 80% worn) so within the first two months after buying a "new car" I am paying for two new tyres and brake pads?! There was also a part on one of the doors we questioned as it looked like it was de-laminating. That was ignored too and now we have what looks like either a rust patch or primer (assuming from a previous repair) I don't know, showing through - another thing I will need to sort myself and extra money on what was not a cheap car to purchase. I also asked for the full spec of the car to be sent to me (as it was removed from the website) and never got that either. So overall not really impressed with the service and certainly won't be going back for our next car. I have been waiting for the survey to come from Volkswagen for my review but it's never come.
26 de abril de 2024
Opinión espontánea
Respuesta de Martins Group
Dear Elena,
Thank you for taking the time to share your feedback. We deeply regret that your experience with us did not meet your expectations, and we sincerely apologize for the inconveniences you faced.
We are concerned to hear about the issues with communication during the purchasing process and the condition of the car upon collection. This is not the standard of service we strive to provide, and we apologize for any frustration this caused.
Your comments regarding the valet service, the condition of the tyres and brake pads, and the issues with the car door are particularly troubling. We understand how important it is for our customers to feel confident in their purchases, and we regret that we did not deliver on this promise.
Regarding the full specification of the car, we apologize for not providing this information as requested. This should have been addressed promptly, and we will ensure it is sent to you immediately.
Your feedback is invaluable in helping us improve our services, and we would like to make things right. Please contact our Sales Manager at n.lee@martins.uk.com so he can discuss how to resolve these issues to your satisfaction.
Once again, we apologize for the negative experience and appreciate your patience and understanding. We hope to have the opportunity to restore your faith in our dealership in the future.
Best regards,
Team Basingstoke
Not trustworthy
My car was recovered into the Andover Repair Shop. I appreciate that this was an unexpected recovery into the workshop, but they could have done far better in customer service and repair!
The mechanic who recovered me was ignored and the agent on the desk only wanted to know what happened before the breakdown. If they had listened to the mechanic they would have been able to order the parts more timely. They told me what the issue was after they checked the car and what they needed to order, despite me and the mechanic telling them, exactly what the problem was. I was told they do not take the mechanics view as it could be wrong! Turns out they damaged the car during the initial repair. They again refused to acknowledge the comment from the mechanic who initially looked at it and told me I was being a difficult customer as the mechanics who recover the cars usually get it wrong. Three days later got a text to say the car was ready. No comment on what had been repaired or agreement to proceed with the repair - turns out they fixed the damage "as it can't be proven what actually broke" - despite the scratches on the engine bay and the mechanic was actually right with the diagnosis of the fault. I have now had to sort out other issues in the car since it was returned. I now need to have the car serviced again and debated taking it back to them. These issues and the fact that the aircon has not been right since it was returned have led me to decide they are not a trustworthy organisation that can safely repair my vehicle.
23 de febrero de 2024
Opinión espontánea
Respuesta de Martins Group
Dear Calum,
Thank you for sharing your feedback. We're sorry to hear about your disappointing experience at Andover Repair Shop.
However, it's important to note that your experience occurred three months ago. We have since implemented several improvements in our processes, particularly in communication and repair accuracy.
Sincerely,
Andover Repair Shop
Nissan Andover - Terrible to deal with
Terrible to deal with, unresponsive, rude (dismissive) and they ignore phone messages and emails. My mother has had an issue with her 2 years old car - clearly not the fault of Martins but they’ve had her car for over 2 months now, fail to provide any updates and it’s not just us they ignore, they are not returning calls to Nissan UK customer services either. It’ll be the last Nissan anyone in our family buys if they let dealers behave like this.
26 de abril de 2024
Opinión espontánea
Martins Winchester highly recommended
Martins Winchester highly recommended, Bryan was brilliant at helping us choose our car, no pressure ,just a genuine guy. Made it really easy test driving, fitting our child seat. Everything was about us getting it right for our family. Can't wait to collect our new car next week.
9 de mayo de 2024
Opinión espontánea
Respuesta de Martins Group
Dear Hayley,
Thank you so much for your glowing recommendation! We're thrilled to hear that Bryan provided you with such a positive and pressure-free experience. At Martins Winchester, we strive to make car buying as smooth and tailored to your needs as possible. We're delighted that Bryan helped you find the perfect car for your family, ensuring every detail, including fitting your child seat, was just right for you.
We can't wait for you to collect your new car next week! If you have any further questions or need assistance before then, please don't hesitate to reach out. Safe travels until we see you again!
Best regards,
John | Marketing Manager
Winchester nissan
The service I received from Martin Stannage was second to none.
Always willing to help and go the extra mile to help the purchase of our car go smoothly.
He made sure that our car was ready to collect on time which is important to us as we live on the Isle of Wight which involves booking a very expensive ferry crossing.
I wish I'd bought cars from him before.
Richard and Donna.
28 de abril de 2024
Opinión espontánea
Respuesta de Martins Group
Hi Richard and Donna,
Thank you for sharing your experience with Martin Stannage! It sounds like he really made a positive impact on your car buying journey. It's fantastic to hear that he went above and beyond to ensure everything went smoothly, especially considering the logistics of collecting your car from the Isle of Wight.
It's always great to find a reliable and helpful person when making important purchases like a car. It sounds like Martin's dedication and commitment to customer service left a lasting impression on you both.
Enjoy your new car, and should you have any more car needs in the future, it sounds like Martin would be the go-to person for you!
Best regards,
John | Marketing Manager
Avoid VW Basingstoke at all Costs!!!!!!!!!
I would strongly recommend this service department is not used. They will try anything to get out of paying for anything under warranty and make you pay for the tests to prove its a warranty issue. My van has been backward and forward to this garage on a number of occasions with coolant issues and all I ever get is no fault found, Now i'm being told that the van needs a complete new fuel system at £10k and the hire van im in is no longer being paid for. It this what you expect from a main dealer to a customer that uses them all the time for many years.
18 de abril de 2024
Opinión espontánea
Respuesta de Martins Group
Hi Daniel,
We're truly sorry to hear about your experience with our service department. It's disappointing to learn that you feel let down after having trusted us for so long. We understand your frustration with the situation involving your van's fuel system.
Regarding the fuel analysis, we rely on such tests to accurately diagnose issues, especially when they involve warranty coverage. In this instance, the analysis determined that the fuel was contaminated, which unfortunately falls outside the scope of warranty coverage.
As for the coolant issues you've encountered previously, we apologize for any inconvenience caused by our inability to identify a fault during those visits. We always strive to provide accurate and efficient service, but it seems we fell short of your expectations on this occasion.
We appreciate your loyalty over the years and sincerely regret any dissatisfaction caused. Please feel free to reach out directly if you would like to discuss this matter further or if there's anything more we can do to assist you.
Best regards,
John | Marketing Manager
Fantastic 5 star service from Martins VW Farnham
We just tried to change the tyres on my partners Polo only to discover that the locking wheel nut key was missing. Martins in Farnham not only had a master set and we're able to remove them all, but also had a replacement set on the shelf and were happy to replace them with new ones. This was without any prior arrangement, we just turned up on spec and everyone couldn't have been more helpful. A massive "Thank you!" from us 👏👏👏
4 de abril de 2024
Opinión espontánea
Respuesta de Martins Group
Hi David!
It's great to hear about your positive experience at Martins in Farnham. I'm delighted they were able to swiftly solve the issue with your missing locking wheel nut key and provide excellent service by promptly replacing them with a new set.
It sounds like they went above and beyond to assist you without any prior notice. Your review is a testament to their professionalism and helpfulness. I'm sure they'll appreciate your gratitude! Safe travels in your partner's Polo with the new tyres. 👍
Best regards,
John | Marketing Manager
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