Avoid Martins Group at all costs. My car (HN18 MWL) has been a prisoner at their Reading branch for 6 months. During this time, I have been paying Insurance, Road Tax, and MOT for a vehicle I c... Ver más
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Consulta las opiniones de los clientes
I received fantastic service from Neil, Colin and Michael at Martins when buying my Gold R Line this week. Thank you for all of your help.
Looking at vehicles opposite the shell garage for the security camera/tannoy advise they are recording and reviewing footage. Just avoid this dealership!!! Why have cars outside with prices on then if... Ver más
I phoned to arrange test drive for a Renault new to the website at Basingstoke. Quite some distance away but worth it I thought. We agreed a time for the following day and I indicated I was keen t... Ver más
Información sobre la empresa
Escrito por la empresa
New & Used Car Dealer - Alpine Dacia, Omoda & Jaecoo, Renault, VW Volkswagen - Andover, Basingstoke, Camberley, Farnham, Winchester, Hampshire, Surrey UK
Información de contacto
Hatch, RG24 7NZ, Basingstoke, Reino Unido
- marketing@martins.uk.com
- www.martins.uk.com
2,8
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157 opiniones
Ha contestado el 68% de las opiniones negativas
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Excellent and Trustworthy
I recently had to sort out financing for the Renault I purchased 6 years ago from Martins in Basingstoke. The help I received was outstanding. Every time I go in there whether to get my car serviced or buy a car or sort out refinancing everybody is so nice and friendly and helpful. This most recent time both Martin and Andy helped me and they were both fantastic and made the whole process just smooth and easy. Next time I buy a car I will definitely go to them and highly recommend them to everyone.
21 de marzo de 2024
Opinión espontánea
Respuesta de Martins Group
Hi Gina,
Thank you for taking the time to share your experience with Martins in Basingstoke! It sounds like you had a wonderful encounter with Martin and Andy during your recent visit. It's great to hear that they provided outstanding service and made the financing process smooth and easy for you.
It's clear that you value their friendliness and helpfulness, whether it's for car servicing, purchasing, or refinancing. Recommending Martins based on your positive encounters speaks volumes about the quality of service they provide.
Your loyalty and intention to return for your next car purchase says a lot about your satisfaction with Martins. They must be doing something right! :)) Thanks again for sharing your positive feedback and for recommending them to others. Happy driving, and we look forward to assisting you again in the future! 💛
Best regards,
John | Marketing Manager
Winchester Nissan branch
Winchester Nissan branch - we contacted them as part of a shortlist when my partner Natalie needed a new car.
From the first Matt MacNeil was helpful & informative, what he didn't know he could find or sort quickly & that was all we could expect with a new purchase.
Vehicle was handed over with a little ceremony & that was appreciated, then a walk through of the essential features with plenty of time for questions & no rush.
Part-ex & finance settlement handled smoothly
Thank you Matt & Martins for helping Natalie buy her treat!
28 de febrero de 2024
Opinión espontánea
Respuesta de Martins Group
Dear Edward,
Thank you for choosing Winchester Nissan and sharing your positive experience with us. We're delighted that Matt MacNeil provided excellent service and made Natalie's car purchase smooth and enjoyable. We appreciate your kind words and hope Natalie loves her new car! If you need any further assistance, feel free to reach out.
Best regards,
John | Marketing Manager
superb service
from the moment i made contact with martin i have to say he made my purchase of a new car easier than ever i expected.
His expertise and all round knowledge are second to none and he is a credit to his team.
i wont go with anyone else when i next want a car from martins.
he is a credit to do buisness with.
26 de febrero de 2024
Opinión espontánea
Respuesta de Martins Group
Dear Alex,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Martin made your car purchase a breeze and exceeded your expectations with his expertise and knowledge. He's truly an invaluable member of our team, and we're proud to have him represent us.
We appreciate your loyalty and trust in us, and we look forward to serving you again in the future whenever you're ready for your next car. If you ever need anything else or have any questions, don't hesitate to reach out.
Thanks again for choosing Martins, and we wish you many happy miles ahead with your new car!
Best regards,
John | Marketing Manager
Excellent experience when purchasing my new car!
Recently I chose to get a new car so I went to Martins at Winnall in Winchester. They allowed me to have an extended test drive in my preferred car which made a big difference with my selection. Martin Stannage the Sales Consultant was extremely helpful. He went through all of the options with my purchase of a Nissan Qashqai. In total I spent a fair amount of time going through things and on the day of collection Martin went through all the controls on the dashboard and explained everything fully to me. He was extremely courteous, friendly and a pleasure to do business with. Not once did he treat me as "the little lady buying a new car" which makes such a difference as in the past my experiences with Car Sales Consultants has left me feeling intimidated but not this time. When the time comes to change my car I would certainly go back to Martins for my next purchase. Well done to Martins of Winchester and your excellent Sales Consultant Martin Stannage!
17 de febrero de 2024
Opinión espontánea
Respuesta de Martins Group
Dear Alison,
Thank you for taking the time to share your experience with us at Martins of Winchester. We're thrilled to hear that Martin Stannage provided you with exceptional service during your car-buying journey.
It's wonderful to know that Martin's extended test drive option helped you make an informed decision about your new Nissan Qashqai. We're delighted that Martin's thorough explanation of the car's features and controls made you feel confident and comfortable with your purchase.
At Martins, we strive to create a welcoming and respectful environment for all our customers, regardless of gender, and we're glad to hear that Martin exemplified this approach throughout your interactions.
We truly appreciate your kind words and your recommendation. When you're ready for your next car purchase, we'll be here to assist you every step of the way.
Thank you for choosing Martins of Winchester.
Best regards,
John | Marketing Manager
Fail mot very trivial stuff like tax…
Fail mot very trivial stuff like tax disc holder in window tester very petulant unreasonable
AVOID
3 de febrero de 2024
Opinión espontánea
Respuesta de Martins Group
Thank you for taking the time to share your feedback. We're truly sorry to hear about your recent experience. We strive to provide thorough and fair assessments during our MOT inspections, and it's disheartening to learn that you felt this particular instance fell short of your expectations.
Customer Service - Not good
Unable to contact anyone at their Farnham site , tried all day friday and monday morning. All im trying to do is book a service .
When i have eventually got through twice , they pick the phone up and immediately hang up.
If they cant be bothered to pick up a phone and dont need the business then i suspect the servicing isnt going to be much good .
8 de enero de 2024
Opinión espontánea
Respuesta de Martins Group
Dear Network ltd,
I'm sorry to hear about the challenges you've faced while trying to contact our Farnham site to book a service. Your experience is certainly not reflective of the level of service we strive to provide, and we sincerely apologize for any frustration this may have caused.
We understand the importance of reliable communication, especially when it comes to servicing your needs. I assure you that your feedback has been taken seriously, and we are actively addressing the issues you've raised to ensure this does not happen again in the future.
If you haven't already, please feel free to share your contact details or reach out to us directly at farnhamvw@martins.uk.com. We would like to make things right and assist you in scheduling the service you require.
Thank you for bringing this to our attention, and we appreciate your understanding as we work to improve our communication processes.
Best regards,
Dacia dealer disappointment
On Martins Website I sent a contact email requesting an email response and a test drive as I am deaf, 7 DAYS AGO. ( I wanted to buy a £20,000 Duster)
Yesterday I sent a second to the same contact page receiving a second defensive 'NOREPLY' response yet again promising contact.
Nothing.
If I were running this business, by 9.30 am I would want to know how many new car sales enquiries we had had, AND that they had all been dealt with.
I suspect that they only want to respond by phone so that they can control the call, and my deaf plea went...'unhead'?
I now need an email from your New-Sales Director explaining what happened, how it's being dealt with - before I switch away from Dacia dealerships and ask Dacia direct about what might be going on in darkest Reading...
Chris Salmon
N.B Do NOT telephone my number that you now have as I am deaf...
A very disappointed Dacia customer of 9 years standing.
12 de diciembre de 2023
Opinión espontánea
Respuesta de Martins Group
Dear Mr. Salmon,
I would like to extend my sincerest apologies for the inconvenience and frustration you have experienced with our response to your recent enquiries.
Upon investigating the matter, we discovered a system error that caused your initial contact attempts to be directed to an outdated server that we no longer have access to. I want to emphasize that this is not an excuse, but rather an explanation for the oversight.
I understand the importance of timely and effective communication, especially in the context of your request for a test drive and email response due to your hearing impairment. Your concerns are valid, and I want to assure you that we take them seriously.
To address this issue, I have informed our General Sales Manager, who will be reaching out to you directly via email to explain the steps we are taking to resolve this matter and ensure that your needs are met promptly. We deeply regret any inconvenience this has caused and appreciate your patience and understanding.
Should you have any further questions or concerns, please do not hesitate to contact us at ReadingDaciaSales@Martins.uk.com. Your satisfaction is our top priority, and we are committed to rectifying this situation promptly.
Once again, I apologize for any frustration caused, and we look forward to the opportunity to regain your trust as a valued customer.
Sincerely,
John | Group marketing manager
Great Customer Service
I have bought used cars from the Camberley branch of Martins and I have used the car servicing. The sales staff, mechanics and management have always been very pleasant and helpful. Unfortunately, although the salesman was excellent, thoughtful and kept me informed throughout the buying process, after a car purchase recently, I discovered issues with the car which actually originated at manufacture. This is unusual and in no way reflected on the salesman. Martins straightaway offered to fix the car or I could have a full refund. I accepted a full refund and this was processed promptly. How a company responds when things go wrong says a lot about that company. Hence the 5* review
23 de octubre de 2023
Opinión espontánea
Respuesta de Martins Group
Thank you for taking the time to share your experience with Martins, particularly the Camberley branch. We appreciate your thoughtful and positive feedback about our sales staff, mechanics, and management. It's always encouraging to hear that our team's efforts to provide pleasant and helpful service are being recognized.
We sincerely apologize for any inconvenience you faced with the recently purchased car and the issues that originated from the manufacturing stage. Despite the unexpected challenges, we are pleased to learn that our salesman handled the situation with excellence, thoughtfulness, and kept you informed throughout the buying process. We understand that such unforeseen circumstances can be frustrating, and we appreciate your understanding.
At Martins, we are committed to customer satisfaction, and we take pride in our ability to address issues promptly and responsibly. We are delighted that you found our resolution options, including the offer to fix the car or provide a full refund, satisfactory. Your decision to accept a full refund and your acknowledgment of our prompt processing reflect the level of service we aim to provide.
We understand the importance of how a company responds when things don't go as planned, and we genuinely appreciate your recognition of our commitment to customer care. Your 5-star review reaffirms our dedication to ensuring a positive experience for all our customers.
Thank you once again for your feedback and for choosing Martins. If you have any further questions or concerns, please do not hesitate to reach out to us.
Best Regards,
John | Group marketing manager
Martins Farnham- amazing team
Originally I had been to Martins in Basingstoke, however after 2 different salesman and a lack of communication and help I decided to travel to Farnham.
I was greeted by Shanice who from start to finish was so welcoming, Knowledgeable and nothing was any trouble for her. She did not rush me and answered any questions I had, she took me on a test drive, which so helpful as she could show me around the car properly unlike Basingstoke who just gave me the keys and didn’t even ask if I had any questions.
I purchased the Golf and I am so happy with the car. 10/10 Martins Farnham and thank you Shanice for all of your help.
23 de septiembre de 2023
Opinión espontánea
Respuesta de Martins Group
Hi Faye,
I'm glad to hear that you had a positive experience at Martins Farnham and that Shanice provided excellent service throughout your car-buying journey. It's always great to receive feedback from satisfied customers like you. Thank you for choosing Martins Farnham, and we hope you continue to enjoy your Golf. If you have any more questions or need assistance in the future, please don't hesitate to reach out. We appreciate your business and the kind words in your review. Safe travels!
Best regards,
John | Group marketing manager
Disappointing experience
We recently decided to purchase a lovely Renault Capture from Martins of Winchester.
What a disappointing and stressful experience.
- Test drove the car on 'Friday the 13th Oct' (should have noted the date)
- Purchase,Repairs and Price agreed on 19th Oct
- Collection date agreed for 23rd Oct
- Collection date changed to 27th as body repair man 'delayed due to rain'
- Compensated by way of a full tank of fuel...thank you
- 26th attended sales room and signed paper work to save time on the collection day of the 27th, as time restricted as I needed to get to work afterwards
- Collection day we arrived at agreed 12 noon...left waiting till 12:30...
- Salesman Nick Anderton was agitated as he had a 'bad week'...then became more agitated as we were not happy at waiting to be seen....I had to get to work...I did say!
- Final sales info listed £30 fuel and £45 Admin... I was made to feel like I had just made it up about the compensatory fuel and had just robbed his granny when I said and that he hadn't mentioned about the 'admin' fee....he said 'yes you did'!!
- went to pay, but couldn't as payment 'not accepted', I was really annoyed now, it would have been helpful if he clarified payment method the day B4...as he sells cars for a living I don't buy them very often.
- Car was delivered by Nick who drove the car with a tyre pressure light on and gave us a broken car Key, neither disclosed as he couldn't get up our drive and away quick enough.
27 de octubre de 2023
Opinión espontánea
Respuesta de Martins Group
Dear Clare
We're truly sorry to hear about your disappointing and stressful experience at Martins of Winchester when purchasing your Renault Captur. We appreciate you sharing your feedback, and we would like to address your concerns.
It's unfortunate that the process did not meet your expectations. We apologize for the delays in collection and any inconvenience you experienced. It's important to us that our customers have a smooth and enjoyable car-buying experience.
We'll make sure to review the issues you've raised with our team, particularly with Nick Anderton, to ensure this does not happen to future customers. Clear communication and transparency are crucial to us, and we regret any miscommunication regarding the fuel compensation and admin fee.
We understand your frustration regarding the payment method, and we will work on improving the clarity of payment details in the future to prevent any inconvenience.
The condition of the car and the delivery experience are matters that should have been handled more professionally, and we apologize for any inconvenience caused.
We take your feedback seriously and will use it to improve our processes and customer service. Please feel free to reach out to us if you have any further concerns or need assistance with anything related to your new Renault Captur.
We appreciate your business and hope to have the opportunity to provide a better experience in the future.
Sincerely,
John | Group Marketing Manager
Great service from Camberley VW Service
I brought my son's VW Polo in for service and MOT and was looked after royally by Paul Watson and the team at your VW Camberley Service Centre. Despite failing its MOT, repairs were completed and I was kept updated throughout. Nice clean environment and coffee. I will return. Recommend :)
27 de octubre de 2023
Opinión espontánea
Respuesta de Martins Group
Dear Chris,
Thank you so much for taking the time to share your positive experience at our VW Camberley Service Centre! We're thrilled to hear that Paul Watson and our team provided you with excellent service while taking care of your son's VW Polo.
We understand how important it is to keep our customers informed, especially when it comes to repairs and MOT results, and it's great to know that you were regularly updated throughout the process. We also take pride in maintaining a clean and welcoming environment for our customers, along with a fresh cup of coffee to enjoy while you wait.
We greatly appreciate your recommendation, and we look forward to serving you again in the future. If you ever have any questions or need assistance, please don't hesitate to reach out. Safe travels, and we're here whenever you need us!
Warm regards,
VW Camberley Service Centre Team
I booked my van in for body repairs 12…
I booked my van in for body repairs 12 weeks ago . In that time my van engine was destroyed by martins . They offered me no help or support and there solution was a 13 grand bill . Dreadful service . Left me with no vehicle and an autistic son who I can no longer get around . I would avoid martins indefinitely they have extremely poor customer service and very unhelpful should you have problems . None of my vw mates will ever use them again . They damaged my friends van while work was being done and refused to sort the dents out they caused in his van by pushing it . Do your self a favour and try lookers vw
26 de octubre de 2023
Opinión espontánea
Respuesta de Martins Group
Dear Nathan,
We are truly sorry to hear about the unfortunate situation you've experienced with our service at Martins. Your feedback is important to us, and we deeply regret the inconvenience you've faced. This is certainly not the level of service we aim to provide to our valued customers.
We understand your frustration and concern regarding the damage to your van and the lack of support provided. We take full responsibility for the mishap and the distress it has caused you, especially given the impact on your mobility and family.
We are committed to resolving this matter promptly and to your satisfaction. We would appreciate the opportunity to discuss your situation further and find a solution that addresses your concerns. Please reach out to our customer service team at bsvwcomplaints@martins.uk.com, and we will do our best to assist you in this matter.
Again, we deeply apologize for the inconvenience and any negative impact on your life. Your feedback is important to us, and we'll work to make this right.
Sincerely,
Martins Customer Service Team
Just got our new car from this…
Just got our new car from this showroom. The service and attention to detail was outstanding, Peter could not have been more helpful and everything was explained in detail.
14 de octubre de 2023
Opinión espontánea
Respuesta de Martins Group
Dear John,
Thank you for choosing our showroom for your new car, and for taking the time to share your wonderful experience with us! We're delighted to hear that you found our service and attention to detail outstanding, and we'll be sure to pass your kind words along to Peter.
Wrong Car Ordered & Shouted At!!!!
Firstly, they ordered the incorrect car. Argued that they didn’t at first, but luckily I had the original order form. They then blamed the fantastic salesman who we bought it from, who sadly no longer works there. It got to the stage where I had the Sales Manager shouting down the phone at me! saying ‘do I want the car or not?!’ I had to accept this incorrect vehicle because placing a new order would take over six months. The replacement ‘salesperson’ was Curt abrupt and absolutely no help at all. Her mannerisms were atrocious. The ‘handover’ was a disgrace nothing was ready. The car wasn’t prepared. There were two scratches, one on the drivers door & another long thin one about 10 inches long on the rear wing above the petrol cap flap. The book pack & wheel nut bolts were just thrown in the boot. The nut caps were in a plastic bag in the glove box. The car mats were missing and the ‘salesperson’ couldn’t care less because the previous Salesman included them as part of the order. The only good thing she’s done is agreed to send them to me ASAP as I live a long way from the dealership. When I placed the order I asked the Salesman please can I collect it on September 1st and he was brilliant and said it’ll be a really nice experience for you collecting your new car on the day the new registration is released. The only correspondence I have received from the new sales lady is that it’s not going to happen and the car wouldn’t be here until at least end of October. I live a long way from the dealership and the only good thing is she promised to send the Carpet Mat set to me ASAP as I will NEVER go back to this dealership EVER. What should have been a very nice experience, collecting my new car was anything but. I emailed her three days before collection to make sure my Wife was on the car insurance, she wasn’t. She didn’t apologise just said I’ll have to sort it out myself, which took me over an hour to do when I got home. I wanted nothing more so badly that I just wanted to get out of the dealership as I couldn’t stand another minute there. The whole experience was terrible. They have lost Two customers, as my Wife placed her order from a different dealership. Overall my experience as a Motabilty Customer I feel completely let down by Martins of Winchester. I originally left very positive feedback on Google and Trustpilot as soon as I had placed the order as up till then the treatment from Josh Bryant was faultless. I have now removed both reviews. I would never recommend the girl who is supposed to be the Motabilty Specialist. Go elsewhere. They have completely ruined my new car buying experience.
30 de septiembre de 2023
Opinión espontánea
Respuesta de Martins Group
Dear Dan,
We're truly sorry to hear about the disappointing experience you had at our dealership, and we appreciate you taking the time to share your feedback. Your concerns are important to us, and we want to address them as best we can.
It's clear that your initial experience with the car order process did not meet your expectations. We apologize for any confusion and inconvenience caused by the incorrect car order and the subsequent communication. We understand how frustrating that can be, and it's disappointing to hear that you felt the need to accept an incorrect vehicle due to lengthy delays in reordering.
Regarding the condition of the vehicle upon handover, we take full responsibility for the oversight and the scratches you found. This is not the level of service we aim to provide, and we apologize for the inconvenience. Your feedback will be shared with our team to ensure improvements in this area.
We are pleased to know that you received some assistance with the missing car mats and that they will be sent to you. However, it is disheartening to learn about the change in the collection date and the issues with your wife's car insurance. We are committed to addressing these issues and ensuring such miscommunications do not occur in the future.
We deeply regret that we have lost you and your wife as valued customers. We understand that your experience did not align with the high standards we strive to uphold, and we are committed to improving our processes and customer service.
We appreciate your initial positive feedback and, although it has been removed, please know that we take your comments to heart and will work to make the necessary changes to provide better experiences in the future. Your feedback is vital in helping us grow and improve our services.
Thank you for bringing these issues to our attention, and if you would like to discuss any further concerns or require any assistance, please do not hesitate to reach out to our customer service team.
Sincerely,
Sue Taylor
Head of Business
Changed over a to Micra N Sport
Changed over a 65 reg Nissan Qashqai for a Micra N Sport (new model) on 15th June 23 ,21 reg. I downsized as I am in my 80’s and what a car ! I like the new model, quite sporty and very comfortable to drive and park.
Martin Stannage went out of his way to explain everything and was very professional in his approach. Well done Martins. This is my third car from them and I am very pleased with the change over.
15 de junio de 2023
Opinión espontánea
Respuesta de Martins Group
Dear Brian,
Thank you for your wonderful feedback and for choosing Martins for your automotive needs once again. We truly appreciate your loyalty, and we're thrilled to hear that you're enjoying your new Micra N Sport.
It's heart-warming to know that you're satisfied with your decision to downsize to this new model, finding it both sporty and comfortable for driving and parking. As we age, comfort and ease become even more important, and we're pleased that the Micra N Sport meets those needs for you.
Thank you for trusting us with your automotive needs, and we look forward to serving you in the future. Enjoy your new Micra N Sport!
Warm regards
John | Martins Group 🚘
Top class car service twice at Nissan…
Top class car service twice at Nissan Winnall, all managed 10/10 by Karen.
17 de mayo de 2023
Opinión espontánea
Respuesta de Martins Group
Thank you for your kind review! We wish you all the best from everyone here at Martins! 😊
Kind Regards
Emily | Martins Group 🚘
Exceptional throughout!
I purchased a second hand Renault last October which developed a couple of niggles. I contacted Martins Renault Winchester earlier this week, they booked the car in for today and sorted all of these niggles with no hassle or fuss and even cleaned the car for me!. Having previously been a Ford owner for many, many years and having endless issues with engines I will never, ever be looking back. The service and professionalism experienced today has blown me away in comparison to my previous Ford dealings. Well done Martins, you have created a fan !!
11 de mayo de 2023
Opinión espontánea
Respuesta de Martins Group
Hello Gary-
Thank you for your kind review! We wish you all the best from everyone here at Martins! 😊
Kind Regards
Emily | Martins Group 🚘
Martins in Camberley were fantastic
Martins in Camberley were fantastic. In particular their Sales Executive James Ecclefield went beyond the call of duty and exceeded my already high ecpectations. Thank you, James.
10 de mayo de 2023
Opinión espontánea
Respuesta de Martins Group
Thank you so much Mr Webb! The team at Martins are so glad you had a great experience here, we wish you all the best- Emily
Visited the Reading branch to ask about…Sandero Stepway
Visited the Reading branch to ask about Sandero Stepways.The salesperson said she didn't know and was obviously not going to find out.She told me to ask the salesperson on the other side of the showroom which was impossible due to pushing my mother in a wheelchair and the cars were a bit too close together.We turned around and left.I assume these sales people work on comission.It does make you wonder sometimes how they earn a living.
17 de abril de 2023
Opinión espontánea
Respuesta de Martins Group
Thank you for taking the time to leave a review, I am very sorry to hear you haven't had a positive experience with us. I will pass your comments on to our management team to look into this for you. Please get in touch if there's anything else we can help you with in the meantime. We wish you all the best from the team here at Martins.
Kind regards,
Martins Group
Martins Nissan Winchester.
After poor experience at a different Nissan garage I visited Martins Winchester. Good 1st meeting, was offered a Qashqai e-power that I had not considered or was aware of. Test drive next day and completed the deal with a good price.
Thanks to Josh for a clear and professional service.
30 de marzo de 2023
Opinión espontánea
Respuesta de Martins Group
Thank you for your kind review! We wish you all the best from everyone here at Martins! 😊
Kind Regards
Emily | Martins Group 🚘
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