Martins Group Opiniones 157

Oliver in Service was very helpful. As always very pleased with the service department. Thanks again. Rj

Our car (under warranty) needed a door lock’s repair. Zak , the Renault delegate, offered us a slot the next day and was waiting for us outside at 8 am to pick up the car, in an efficient and professional way. Zak kept us informed on time of the repair status. When collecting, the car was carefully washed and everything was done in accordance with covid regulations.

Amazing customer Service from Shane, very polite and helped us every step of the way!

Purchased three year old ''Approved Used'' Polo from Martins Basingstoke

Leaked water into drivers footwell +++++. Martins abdicated all responsibility: refused to even look at it when we contacted them unless we paid £250 up front for investigation, in contradiction to Consumer Rights Act 2015. In the end had to get it investigated and repaired elsewhere.

We eventually got the leak identified. It turned out the vehicle had been in a crash, wing replaced and seams not properly sealed. Investigative works to identify included re-installing windscreen as that was primary suspect. Eventually had wing removed reinstalled, leaking seams re-sealed to cure problem.

Found a date scrawled under bonnet, 2 weeks before purchase from Martins, when it had been crash repaired!

Salesman, Mr Dan Woolway, refused to investigate simply citing''...vehicle may have had a light repair by the previous owner..'' and refusing liability.

Second hand car buyer (''Group Used Car Buyer'') Mr D Handley: ''...we do not except (sic)liability for these issues as the repair looks to have been done prior to Martins selling you the Polo ......''.

Letter before action spelling out Consumer Rights Act obligations ignored.

I then had to serve proceedings via the County Court as I had made zero progress, despite citing Consumer Rights Act etc . Finance Director, Mr J Miles, then contacted me. Eventually settled: but haggled over every last penny!! No thought of saying sorry we messed up in this case.

No apology , no contrition , no acceptance of training issues

My final email : ''Your firm has failed on multiple levels, consistent with how numerous people inside and outside the trade warned me that you do business. That is you are good at selling cars but take no interest and attempt to evade your legal obligations when things go wrong. I am wearied by your and the other Martins employees obstructive and ill-informed approach.''

The facts speak for themselves....a warning about this firm!

Addendum: I have now made contact with Chief Exec office at VW HQ UK who are equally shocked by the behaviour of their franchisee and hugely apologetic. I doubt Martins will change.

We popped in to Martins Renault in Reading to look at cars. We were greeted by Shane who helped us find what we were after. We arranged a test drive the following day. Everything was ready and waiting and following the test drive our minds were made up. Shane was very helpful in organising the finance, extras and finer details. A couple of days later we drove away in our new car. Many thanks again Shane.

Martins Renault Winchester continue to exceed our expectations for both sales and service, as well as after care. I have purchased two vehicles from Alastair in the last year, the first a used Kadjar and the second a brand new Clio hybrid. Both were sorted extremely quickly (the Clio within a week thanks to Alastair coming in at the weekend for handover) and without fuss. Had a couple of after sales follow ups with the Kadjar, both of which which were sorted with a phone call and minimum fuss. We also needed the R-Link software updating on the Kadjar, which meant I couldn’t pair my iPhone initially, which Jamie in service took care of almost immediately. In fact, the service team are always available for advice and an honest appraisal (even when it’s obvious user error!). As someone who has been around the block a few times with new and used car purchases, we can’t recommend this dealership highly enough.

No fault of the sales team who have been amazing since I have owned a Renault but the service team really need to think about their practices.
When I bought my car I received 2 free services (service 1a-1b)however when I booked my 2nd service I was told it had expired.
Now my paper work doesn't have an expiry date on it so it would have been nice to be told this.
But my point is, for a garage which was shut for several months due to covid why didn't you extend the service plans? Also we are told to make essential only trips and I feel like we're being punished for this by not booking when it suits your apparent paperwork.
As I explained, my car has done a few thousand miles since the last service due to homeworking and you charge me £240 because it expired.
The service plans really need to be highlighted in more details in the future and the service team need to be aware of circumstances surrounding a world wide pandemic not just filling their pockets.
Again, nothing against the sales team who have done a fantastic job for me but things like this 'after care' will make me chose another manufacture in the future.

Harleigh williams was absolutely amazing from start to finish and went above and beyond to help me. Even on his days off he kept in contact and updated me with details of the car. He was kind and answered any questions I had. This was a really good/easy experience which I was originally dreading! I am so pleased and would reccomend anyone to come here when needing a car.

Thank you so much Harleigh! :)

I have just bought a GOLF GTE from Martins & been dealing entirely via e-mail with David Barnett the Sales Manager. All I can say is that the communication has been amazing & all questions answered quickly. I was trying to do a deal with a major VW dealership locally but was so disappointed with their attitude when it came to a part exchange valuation. All I can say is that they are very polite & professional & would highly recommend to anyone.

Fantastic service from Reece Medford today at vw Basingstoke. Polite, friendly and very efficient. Fantastic asset to your team

KE18 WYC GOLF R GREY

PLEASE READ THE FOLLOWING,

Do not buy the car above I have put the reg no!
The car has multiple dents on the roof, on the bonnet, on the front wing, inside the passenger door rear passenger side.

The dealer has fitted 4 x cheap rubbish budget tires coopers ! Read the reviews rubbish cheap tyres!.

Wheels need balancing!

Car stinks of smoke!

Windscreen full of chips!
Bonnet full of chips!
Car needs a good valet!

I paid £500 deposit for this car at the beginning of October, I asked Neal the salesman several times on email please tell me if the car has any dents or damage his reply no you will be very happy with it!

Very very poor communication from Neal!
Useless salesman! Avoid!

David Barnett is the sales manager rude racist nasty man ! Do not let him bully you! . Do not believe his lies! . Avoid him !

The head of business and owner Martin absolutely useless no control of his rude disrespectful bullying staff !

I drove 110 miles there 1hour 45 minutes took the day off work!.
Martin head of business would not compensate me even though he agreed the car was not as described!

I am happy to share videos emails with anyone who wants proof!

I do not know how this dealer is main agent !

AVOID THESE COWBOY DEALERSHIP!.

Shady Dealership Martins Volkswagen Andover!

I veiwed a VW Golf GTD last week. The car bodywork looked good. The car had been on the forcourt for 2 months so I then asked, if the 142 point check had been carried out. It hadn't! So I asked what work had been carried out or, work work was intended to be carried out. The answer i recieved was, we don't carry out checks until you pay the deposit of a £1000. WHAT!! How do I know what if any work will be carried out, what would I be buying. What if there is a huge problem? They would be using my deposit to carry out repairs, most probably only carrying out the least they can get away with.
How do you price a car properly if you haven't checked it thorougly first. Simply this is dishonest and, the route of the lack and poor customer service. They have no intention to supply the high standards of an Approved car network requires. On top of this, I asked about PCP on this purchase and was told it wasn't possible on a car of 2016 as it was too old. Really! I just got approval for PCP on a VW Golf GTI 2016. The dealership were concerned about this misleading information.

Very Very Shady.

Dan Woolway at Martin’s Basingstoke was brilliant from the beginning. I got video updates of my car which was hard given the particular circumstances of my car but Dan made it work and I’m absolutely thrilled with my Polo GTI. He was very polite, professional and knowledgable and I would deffo recommend him to anyone looking to buy a VW from Martin’s Basingstoke. Thanks Dan!

Purchased a VW Polo under the VW approved scheme. The car itself was in extremely good condition bodywork wise but a few days later I noticed a problem with the car jerking forwards and it was diagnosed as a fault in the gearbox - contacted dealer on several occasions and never had a response - dealer avoiding any responsibility. Extremely poor customer service - lack of communication. Would not ever use again and now left with a £10,000 safety issue.

After spending 25 k on a new VW golf last year part of my negotiated deal was the first service would be included for free. On picking up the car I was told that it couldn’t be put in writing but was on the computer. This was stated with my wife in attendance also. I trusted salesman DW’s word but unfortunately he has no knowledge of it and would never had said it . The sales manager couldn’t be bothered to talk to me. Reception staff very nice .Martins you have cheated me ,I maybe the loser now but you are in the long run , Peter Gibbs

We've always been to Martins for annual service of our car - tried to book it in for a possible problem that started - took a week to get a booking - when arrived, told it would be nearly £150 just to have a look!! Nothing about that fee had been mentioned on the phone - I've never had that from a garage before But mostly so disappointed that all that customer loyalty counted for nothing - strongly advise people not to bother

I had the best experience when buying my car the salesman Shane Hanby was fantastic not pushy like some. It went very smoothly and we had the car as promised. We recommend them to everyone, very satisfied

Outstanding customer service at Martins Basingstoke! Dominic helped source a car for me to fulfil my specifications and my new Touareg is amazing. Dan helped my daughter buy another new car from Martins and the transaction professional and quick. In these challenging times it’s good to see such safe and professional service.

I took my Golf to Martins in Andover in regards to issues with the brakes. Phil on reception was very professional and totally understood the issues that I was having with my car. I also asked him how to adjust the car’s lights to enable me to drive in Europe. Later that day I received a video from the mechanic explaining how the cars problem had been resolved together with an explanation how to change the headlight settings. Returning to pick up my car, Phil kindly gave me printouts of how to adjust my headlights. I received a great service from Martins and would return in the future for my cars needs.

Took my car in because Spotify and the software of my car were having a fallout !!! they booked my car in, charge me absolutely nothing , cleaned the car outside and hoovered it inside ... they were so accommodating ... so friendly what more can you asked for ???