Mountain Equipment Company Opiniones 193

I was in the store in North York, Ontario, Canada. Picked out a shirt that was tagged $60.00. Got to the register and it rang up closer to $90.00. I asked why the difference and the cashier said the price on the item was in American dollars. Didn't I see the fine print on the tag?
Spoke to the manager at the time and he had absolutely no problem in tagging items in a Canadian store with American prices. Didn't see it as being at all misleading.
MEC used to be a great store with integrity and customer service. Under American ownership it's simply becoming another store, albeit with a bad attitude.

MEC stands out as a premier Canadian online retailer, offering an impressive selection of high-quality outdoor gear. Their frequent sales are not to be missed! I recently scored an amazing Osprey backpack during one of their promotions, perfect for my hiking adventures. Although a minor issue with a security tag arose, MEC's customer service promptly resolved the matter. I'm thoroughly impressed and would definitely shop with them again. Their commitment to quality and customer satisfaction is evident, and I highly recommend MEC to anyone seeking top-notch outdoor gear!

The "rock-solid guarantee" they're so proud of is not so rock solid anymore. Years ago I brought in an MEC brand tent for repairs. It was about 20 years old at the time and they fixed it for me, no questions asked. Ive also had a day pack fixed, again, no questionsasked. Today I brought in a pack, about 10 years old, and was told they didn't fix things any more, and anyway the pack was too old, even if they did.

If they're not going to stand behind their products, fine, but they need to stop saying they will. If you want a company that really stands behind its products, buy your gear somewhere else.

I ordered a backpack in February. Delivery was quick but it turns out the backpack had a manufacturing fault. It took several emails (never received a response) and several conversations through their online chat to receive a return label. Was finally able to return the backpack in early March. Was told the refund could take up to 12 weeks (!). Three months later, still no refund.

I am a long time customer at the branch of MEC in Toronto Sheppard street. I bought a number of bikes and a lot of travel related equipments from them. A tube I bought last year had to be changed and I had to wait one day to do it, complained to the manager and he basically told me not to complain. Last time I buy from MEC.

This is an essentially an American Big Box store now. Supply chain and inflation issues I understand, but the real issue is that maybe 10 years ago they let go of a lot of the actual outdoor enthusiasts on their Board in favour of business people, brought in a bunch of other higher price point lines of merchandise, scaled back their MEC product lines, built a bunch of expensive Big Box stores, and then, when they almost went under because of their poor business judgement, had to sell out to an American Equity Fund, thus alienating what was left of their original customer base. In doing this they really sold their soul.
Now they’re just another crappy Big Box store with significantly overpriced merchandise and poor service.
I went in to get a simple bike part (a rim that could take a quick release skewer) for a five year old bike that I bought there. Not only did they not have it, but they said they probably couldn’t get it anymore, that they didn’t stock it anymore. I asked if that was a supply chain issue or a MEC decision. No answer and no eye contact.
Good luck paying off the debt you incurred while your business Board was running the Coop into the ground, because you’re not getting a penny out of me anymore. What a disappointment you’ve become. You used to be a store Canadians were proud of. Not anymore.

Evan Thomas

Wrote a review and received confirmation that it was posted but when I checked it was not there. I followed up with customer service and I was assured it was just to soon and that it would be posted.
Still waiting!!! Now I don't trust the reviews they post!

A couple of years ago I ordered several backpacking meals, I guess they didn’t have one of them(I ordered 3 of this one kind) so they picked another one and sent 3 of them. I order based on food allergies and live very far from a store to buy in person or return. I couldn’t get a hold of anyone by phone and they never replied to my email. I thought I’d reach out to them and try to get a sense of what type of customer service I would get before I attempted to order anything again( I’m looking at things a lot bigger than meals right now). Their customer service is the same, so glad I checked in before ordering anything big

Have ordered multiple times off the MEC website and it has been effortless. Shipping was relatively fast (and free). Had to return one item (no fault of MEC, I just ordered an incorrect size) and it was painless with the supplied return shipping label.

No longer shopping here. I've been a member for over 30 years.
Customer service is so poor. The teams that work there now do not care about the outdoors, or helping customers.
Returns are not simple any more and their MEC products are all no longer quality.

Purchased a bunch of small items. Was not given a paper bag. Was not even asked if I need a bag. Carry all the items outside the store and dropped a few items in the snow. Poor customer service!!!!

Ottawa ON store. Excellent service re: Osprey backpack. Surprise 25% discount at checkout!

If i was allowed zero stars I would. I have no idea who buys for this store these days but the selection is the ugliest, ill fitting, overpriced בד רע i have come across in the longest while. I wouldn't trust their gear in a chilly Floridian night never mind on the top of a mountain. I used to love this store until some corporate shills got their claws into it. You aught to be ashamed. Ive got a $400.00 gift certificate that it looks like I'll only buy a thermos or two with.
for shame

RETURNS ARE NIL.
Ordered and recieved a hiking backpack for my daughter in law. The next week it went on sale, so I called and ask for a refund on the price difference. Took a while to get through to customer service and I was assured they would make the price adjustment. Still 3 months later and multiple emails and calls put on hold ....NOTHING! This is not the MEC I once knew. Very sad! Will not ever purchase from here again.!!!!

I wish I could give them zero stars.
MEC has gone down the toilet in terms of customer service since the US take over.
I placed a $15,000 order two months ago but heard nothing about the status of the order even after sending the inquiry emails (I finally got through to someone by calling multiple times). After I contacted them, they finally started shipping *some* of the gear but then I received cheery notifications informing me that some of my gear order was canceled. The equipment was for emergency purposes (fieldwork) that I needed a month ago. That's the last business they get from me.

Ordered an item that was listed in stock only to have said order cancelled on me a week later because it apparently wasn't in stock after all (not the first time this has happened). Included in the cancellation email was a form apology with a "15% off your next order" promo code which, when I tried to use it, came up as invalid. I reached out to MEC through their chat form to get a new code and was then told I would have to call them, as if my time has no value at all.

I ordered and paid for a product to be picked up at the store. The product was not ready so I cancelled the order. MEC approved the refund after keeping me waiting for over an hour. It has been almost a year and I am unable to get hold of anyone. Needless to say I never got my refund.

I have written off my loss which was only around $50.00. Obviously I will never deal with MEC again

It is good to read the reviews and get the names of other companies that I can do business with, who are honest with their customers

Thanks to John, David and Craig at MEC, Edmonton South!
Three great guys, thanks!
Special thanks to John, we covered many topics during two visits!
I'll be back again because the service was *****!

No other business has such a slow and delayed return process. Problem is your return goes into a holding vortex with Canada Post so the return, even though it is at MEC, will not show delivered until MEC processes the return. This can take 6-8 weeks!! Insane. I will no longer be ordering anything from MEC but will be purchasing all my needs from Altitude, Valhalla and others who have much better returns. The new MEC is a disaster.

I purchased ski goggles with the expectation of receiving them within 7 days as stated during the ordering process. However, after waiting for a week, I was informed that there would be a delay and asked to wait a bit longer. Despite this inconvenience, I opted to wait due to the competitive pricing and the fact that my ski trip was still a few days away. Unfortunately, after another 4 days, I received a notification that my order had been unexpectedly canceled, leaving me without the necessary gear on the eve of my trip. This last-minute cancellation caused immense frustration as there was insufficient time to place a new order elsewhere. Based on this experience, I strongly advise against using this store for online purchases.