Medical Travel Shield Opiniones 

545
•
TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I cannot fault this company and In particular laura. From the day I sent my query regarding a possible claim to making a claim. Laura has been at the end of every email answering promptly. Thank yo... Ver más

Valorada con 5 estrellas sobre 5

I’ve used this insurance company for three separate visits to Turkey and thankfully i haven’t had to put one claim in . But to have the .peace of mind that I am covered should I need to is pricel... Ver más

Valorada con 5 estrellas sobre 5

An excellent Medical Travel Insurance Company. I had a disaster in Turkey this June and i am so glad i took Insurance with Medical Travel Sheild. I had to go back only last week and let me... Ver más

Valorada con 5 estrellas sobre 5

Very easy process. Heather went above and beyond to get my claim pre approved with very little notice. She was extremely helpful. Simple process just 1 form to fill in and a few evidence documents. Pa... Ver más

Información sobre la empresa

  1. Seguros de viaje
  2. Aseguradora

Escrito por la empresa

Medical Travel Shield offer single trip medical travel insurance which is designed for patients travelling abroad for either Dental treatment, Cosmetic surgery, Elective surgery or IVF/Fertility medical treatment. Medical travel cover can also be provided for the patient’s travelling companions. At Medical Travel Shield, we can provide you with everything that you would expect from a standard medical travel insurance policy including; lost or stolen items, accidental illness or injury and cancellations or curtailments outside of your control.

Refund promise

No admin or cancellation charges

If for any reason, before your date of travel you need to cancel your insurance, a full refund will be provided as long as no claim has been made under the policy.

Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

545 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 88% de las opiniones negativas

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4,7

Todas las opiniones

(545)

215 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Very satisfied with the service.

I was recommended MTS prior to going for my surgery abroad. I needed to stay an extra couple of days and email MTS to inform them, I received a prompt response from Laura with advice on what I would need to do next. I put in my claim a few months later and again, Laura responded quickly, confirmed I was eligible, gave me my calculation and all was sorted! Very satisfied with the service.

13 de febrero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Faultless…beyond amazing service

Faultless! This company went above and beyond to help me with my claim (especially Maureen who was extremely helpful and understanding and her communication was excellent and commitment to getting my case sorted was exemplary) I would not hesitate you recommend.

2 de febrero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very easy process

Very easy process. Heather went above and beyond to get my claim pre approved with very little notice. She was extremely helpful. Simple process just 1 form to fill in and a few evidence documents. Payment was sent within 3 days of me completing and sending forms. Definitely an insurance worth having

20 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent company, amazingly fast payouts

An insurance company's rating has to be based not on how easy it is to take out a policy, or even the price of the policy (all important, of course), but what happens when something goes wrong.

I unfortunately had to make a claim recently to go back for revision surgery and they did not make me go through hoops or question the surgeon's assessment that a revision was necessary - the reimbursement process for my expenses was transparent and simple.

I was paid within ONE day after sending in all my receipts. If only they did home insurance!

11 de febrero de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Do not trust this company

Do not trust this company. I contacted them in January to get a claim form . I could not open link. I rang and spoke to them and they said not to worry I would receive it. I’m now in Lithuania, post revision surgery sending e mails. Louise from claims is saying she’s not receiving my emails. Now saying because I don’t send proof for a clam before I left UK I’m not covered. I said pull out the recording of me telephoning saying I couldn’t open email but so it’s in their favour they don’t record phone calls . I’m not the only one here at the clinic 2 other patients have had no pay outs so everyone is going to agree to warn other people on nordes Facebook not to use them . The emotional stress I’m feeling is overwhelming.

10 de febrero de 2026
Opinión espontánea
Logotipo de Medical Travel Shield

Respuesta de Medical Travel Shield

Lisa,
Sorry you haven't had a good experience, and I hope that now we have spoken, you feel more comfortable about the claims process moving forward.

Valorada con 1 estrellas sobre 5

It is not a helpful entity.

1 de enero de 2026
Logotipo de Medical Travel Shield

Respuesta de Medical Travel Shield

We appreciate your feedback and we pride ourselves on our customer service. Please send us an email via info@medicaltravelshield.com if you would like us to look into a particular issue.

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