I have been with Medicash for one year and so far it's worked fine. However my benefits restarted on the 1st of August and I hadn't used my optical benefit so I enquired with Medicash around mid July... Ver más
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Consulta las opiniones de los clientes
Excellent service ! Straight forward to make a claim and normally paid back into your bank within a week. Great options for what you can claim money back on , optical, dental, massages and osteopat... Ver más
La empresa ha respondido
Easy to submit claim via the app and received a decision within 24 hours. Paid to bank account within about 3 days. Excellent service.
a very fast service I got an immediate response to my claim, and within days had the payment for my dental work. I didn't need to make phone contact this time, but in the past all staff have been fr... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Everyday health cover and health insurance from Medicash; affordable healthcare cash plans and health Insurance for families, individuals and businesses.
Información de contacto
One Derby Square, L2 1AB, Liverpool, Reino Unido
- 0800 011 2222
- marketing@medicash.org
- www.medicash.org
4,6
Excelente
7 mil opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 100% de las opiniones negativas
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Good customer service, despite having an issue originally, they quickly addressed this. Overall offered a quick and efficient service
I’ve recently joined up with Medicash through a company benefit, having used another well known health cash plan provider for many years. I originally experienced an issue as I submitted two claims for the same category on the same date, for the same amount, so I can understand their confusion. As a result one claim was declined as they believed it was the same claim, however they fixed the issue and paid out the second claim promptly following bringing this to their attention. A little better attention to detail is needed by the claims team. Due to the issue experienced, i have dropped one star, but otherwise they were quick to address the issue.
23 de mayo de 2026
Opinión espontánea
Respuesta de Medicash
Hi Chris,
Thank you for responding to our request for more information. Apologies, when the team have looked into this further, it was a simple case of human error as the receipts provided were so similar. Thanks for flagging it with us, your second claim will be paid today. The quickest way to flag issues like this is to call us on 0151 702 0265 and we can rectify ASAP.
Kind regards,
Hannah
________________________________________________________
Hi Chris,
I've flagged this with our Customer Care Team to look into for you. To help us locate your policy and recent claim submissions please can you complete the request for more information that we've just sent.
Hopefully we can get this resolved quickly for you.
Kind regards,
Hannah
My claim was dealt with very quick
My claim was dealt with very quick, and its easy to claim using the app.
1 de mayo de 2026
Opinión espontánea
Respuesta de Medicash
Hi Alan,
Thank you for your 5* review! We're so pleased to hear that you're finding our claiming process easy and quick via our app.
We look forward to processing your next claim.
Kind regards,
Hannah
Easy to use app and fast claim process
Easy to use app and fast claim process. Really happy.
1 de abril de 2026
Opinión espontánea
Respuesta de Medicash
Hi Steven,
Thank you for your 5* review! It's great to hear that you're finding our app easy to use and claiming process fast.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
Fast and efficient claims settlement…
Fast and efficient claims settlement with super friendly staff available should queries arise. I have been with Medicash since the 1970s and have always been able to rely on them.
21 de mayo de 2026
Opinión espontánea
Respuesta de Medicash
Hi Michael,
Thank you for your 5* review! We're delighted to hear that you're finding our claiming process fast and efficient and that you've been with us since the 1970s.
We look forward to processing your next claim.
Kind regards,
Hannah
Fast Efficient Service
Very easy to put a claim in via the online portal and very quickly processed
12 de marzo de 2026
Opinión espontánea
Respuesta de Medicash
Hi,
Thank you for your 5* review! We're so pleased to hear that you're finding our claiming process easy and quick.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
Great App
The App makes the process so much easier. Payment is quick and efficient. Communication excellent
28 de abril de 2026
Opinión espontánea
Respuesta de Medicash
Hi Sue,
Thank you for your 5* review! We're so pleased to hear your positive feedback regarding our app and communication.
We look forward to processing your next claim.
Kind regards,
Hannah
Great scheme to help with medical costs
Great scheme to help with medical costs
25 de mayo de 2026
Opinión espontánea
Respuesta de Medicash
Hi Brenda,
Thank you for your 5* review! It's great to hear that you're enjoying the benefits of your cash plan.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
Very Happy Customer
I have been with Medicash for many years and I am very pleased with the service and ease of use when using the app. Very happy customer
22 de mayo de 2026
Opinión espontánea
Respuesta de Medicash
Hi Angela,
Thank you for your 5* review! We're delighted to hear that you're finding our app easy to use and that you've been with us for many years.
We look forward to processing your next claim.
Kind regards,
Hannah
Great service hassle free claims
Great service hassle free claims
22 de mayo de 2026
Opinión espontánea
Respuesta de Medicash
Hi Dragos,
Thank you for your 5* review! It's great to hear that you're finding our claiming process hassle free.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
Respuesta de Medicash
Hi Frances,
Thank you for your 5* review! We're so pleased to hear your positive feedback.
We look forward to processing your next claim.
Kind regards,
Hannah
Not as good as it used to be
Processing of claims has really slowed down, used to be dealt within 2-3 days but now 5 working days if you’re lucky. Admin & customer service needs to be reviewed as they all seem to read from a script & any correspondence is clearly copied & pasted
27 de marzo de 2026
Opinión espontánea
Respuesta de Medicash
Hi Joanne,
Thank you for your review and feedback. We aim to process the vast majority of our claims within 5 working days, in fact we have processed 99.8% of claims within 5 working days so far this year.
That said, occasionally claims can take longer if they need more investigation, or during periods when we receive high claims volumes.
We'll also pass on your other feedback to the relevant teams. If you have any other questions though, please don't hesitate to contact us on 0151 702 0265 or by emailing us at customercare@medicash.org
Kind regards,
Hannah
The service is hassle free especially…
The service is hassle free especially when we live in a society that can bring on more anxiety over eventualities
21 de mayo de 2026
Opinión espontánea
Respuesta de Medicash
Hi Rodney,
Thank you for your 5* review! We're delighted to hear your positive feedback regarding our service.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
Speedy repayment of claims
The information provided on my insurance cover is clearly presented and when I have to make a claim, it's expedited quickly and with good communication on the process. And this hasn't changed in the 30 or so years I've had the policy!
16 de abril de 2026
Opinión espontánea
Respuesta de Medicash
Hi Sally,
Thank you for your 5* review! It's great to hear that you're finding our claiming process quick and that you've been with us for such a long time.
We look forward to processing your next claim.
Kind regards,
Hannah
Affordable Cover
Claim form is very straightforward also claims are always settled promptly.
12 de mayo de 2026
Opinión espontánea
Respuesta de Medicash
Hi,
Thank you for your 5* review! We're so pleased to hear that you're finding our claiming process straightforward and prompt.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
Ease of use of the app and making claims
Ease of use of the app and making claims
19 de mayo de 2026
Opinión espontánea
Respuesta de Medicash
Hi Chris,
Thank you for your 5* review! We're so pleased to hear that you're finding our app easy to use.
We look forward to processing your next claim.
Kind regards,
Hannah
Love the app
Love the app
It’s so easy to use and never had a problem .
15 de febrero de 2026
Opinión espontánea
Respuesta de Medicash
Hi,
Thank you for your 5* review! We're delighted to hear your positive feedback regarding our app.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
Very easy to deal with.
Very easy to deal with.
You can put your claim through online and within a week money is put into bank account.
1 de mayo de 2026
Opinión espontánea
Respuesta de Medicash
Hi,
Thank you for your 5* review! It's great to hear that you're finding our claiming process easy.
We look forward to processing your next claim.
Kind regards,
Hannah
Always good and efficient service
21 de mayo de 2026
Opinión espontánea
Respuesta de Medicash
Hi Neil,
Thank you for your 5* review! We're so pleased to hear your positive feedback.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
Easy to use app
19 de mayo de 2026
Opinión espontánea
Respuesta de Medicash
Hi Pamela,
Thank you for your 5* review! We're so pleased to hear that you're finding our app easy to use.
We look forward to processing your next claim.
Kind regards,
Hannah
Great company
Great company, easy to communicate with, great value, no issues at all and would definitely recommend.
15 de mayo de 2026
Opinión espontánea
Respuesta de Medicash
Hi Owen,
Thank you for your 5* review! We're delighted to hear your positive feedback.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
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