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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Kealeigh thank you very much for all your kindness support and help me with my key card issues when I came in the the travelshop. I value the professional experience and customer service and smile �... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The team at Metrobus have all been very helpful in tracking down a package I had left on the 410 bus from Oxted to Redhill on 22 June. After more than 3 weeks, I had given up all hope of seein... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Re Service 93, 10.45 From Dorking Station 1/5/26. The vast majority of drivers are polite, careful, considerate of passenger needs and other road users. The driver of this service today is one I have... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I would just like to say a big thank you to Kealigh at the Crawley travel shop for great customer service. Unknowingly I left my phone at the travel shop. I bumped into Kealeigh about 10 min after t... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Servicio de transporte

Escrito por la empresa

We currently operate 125 buses across 50 routes through Sussex, Surrey and Kent. We provide urban services in Crawley, Horsham, East Grinstead, Redhill and Reigate. We operate the hugely popular 24-7 Fastway service. Fastway is a partnership that includes West Sussex County Council, Surrey County Council, Crawley Borough Council and Gatwick Airport. Fastway links Crawley to Horley, serving Gatwick Airport. Fastway uses dedicated lanes, guideways and traffic light priorities to improve reliability.


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

390 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

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Ha contestado el 100% de las opiniones negativas

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4,3

Todas las opiniones

(390)

164 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

don’t try this experience because we…

don’t try this experience because we printed 4 tickets out, only 2 came out and the bus drove past us after we waved it down this is ridiculous

27 de abril de 2026
Opinión espontánea
Logotipo de METROBUS

Respuesta de METROBUS

Hi Sophia, I am sorry to hear this, and I recommend contacting the bus company responsible through https://travelwest.info/metrobus/ . I am glad my colleague was able to help you find the correct bus company, which I am sure will be able to help further ^David

Valorada con 5 estrellas sobre 5

Carol was amazing

Carol was amazing! So helpful. On a Sunday.... returned my Son's lost phone to us.

26 de abril de 2026
Opinión espontánea
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Respuesta de METROBUS

Thank you, Liz, that is wonderful to hear. ^David

Valorada con 5 estrellas sobre 5

My son left a case with one earbud in…

My son left a case with one earbud in it on the bus and just like Cinderella, the earbuds were reunited when I called Metrobus Lost & Found at 2 pm the following day, then met Carol at the Metrobus Crawley Travel Shop where she produced the pod.

24 de abril de 2026
Opinión espontánea
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Respuesta de METROBUS

Thanks so much for your kind words. I will make sure Carol knows .... Bibbidi Bobbidi Boo 🪄^David

Valorada con 5 estrellas sobre 5

Going the extra mile

Carol went the extra mile to take the time to find my sons lost property. So helpful

23 de abril de 2026
Opinión espontánea
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Respuesta de METROBUS

Thank you for your review, I am glad we could help ^David

Valorada con 1 estrellas sobre 5

No way.

Sorry Nathan.I tried to contact you ,but just like last time it is impossible to get onto the website you have given me.Just goes on to the Main Metrobus one.The investigation you are talking about should have been taken up 2 years a go,but all i got was stupid excuses as how tickets booked online have got nothing to do with you at Metrobus,but unfortunatley the woman at Brighton and Hove slipped up this morning when she said she would get your ticket department to look in to it .Not all people that have to rely on Public transport are stupid and many of us understand the law and now something at last must be done about it.

21 de abril de 2026
Opinión espontánea
Logotipo de METROBUS

Respuesta de METROBUS

Hi Roland, if you can not get through by email please try sending our customer service team a text stating your name and I will call you back . 07583051915 ^Nathan

Valorada con 5 estrellas sobre 5

Hayley was brilliant

Hayley was brilliant - thank you. And Phil and Millie

20 de abril de 2026
Opinión espontánea
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Respuesta de METROBUS

Thank you for your kind words Cathy. I will let the team know! ^David

Valorada con 1 estrellas sobre 5

Bus driver didn't know the route and…

Bus driver didn't know the route and left us stranded 1km away from our destination with luggage to haul. Other passengers had the same misfortune.
His driving was erratic and uncomfortable. Customer services said the route changed 7 months ago - yet they haven't changed the bus stop signs..or told the drivers to help customers find the correct route. Shoddy.

18 de abril de 2026
Opinión espontánea
Logotipo de METROBUS

Respuesta de METROBUS

Hi Lorraine I am sorry to hear this and would like to look into this further for you. If you can kindly send an email FAO Nathan to Info@Metrobus.co.uk I will look into this further for you ^Nathan

Valorada con 5 estrellas sobre 5

They are so helpful they actually save my phone save my one year with us

Oh God, literally so so afraid that I lost my phone at Metrobus but the next day I call them save my phone thank you. I’m so happy I had a lot of daytime site and the phone was expensive as well. I’m so happy they did well they gave me my back phone they are so helpful great people I’m so thankful for them.

16 de abril de 2026
Opinión espontánea
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Respuesta de METROBUS

Thank you for your kind words Parvat, I am so glad we could help and appreciate your lovely review ^David

Valorada con 5 estrellas sobre 5

Amazing customer service

Amazing customer service, thank you Carol and the driver that handed in and kept my lost property safe, for me to collect back.

16 de abril de 2026
Opinión espontánea
Logotipo de METROBUS

Respuesta de METROBUS

Thank you for your kind words. I am so glad we could help ^David

Valorada con 5 estrellas sobre 5

Polite staff

Polite staff. Collected lost property

15 de abril de 2026
Opinión espontánea
Logotipo de METROBUS

Respuesta de METROBUS

Thanks for your review Ella, glad we could help ^David

Valorada con 1 estrellas sobre 5

Terrible

Terrible. One time about once a month.

Costs me being 40 minute late but won’t let you on for free

14 de abril de 2026
Opinión espontánea
Logotipo de METROBUS

Respuesta de METROBUS

Hello Scott, I am sorry to hear this and would like to investigate further . Please can you kindly send email FAO Nathan to Info@Metrobus.co.uk and I will look into this further ^Nathan

Valorada con 5 estrellas sobre 5

Lesley was absolutely brilliant

Lesley was absolutely brilliant! She helped me and my mum so much with an issue we had with our ticket! She was so kind and helpful, she truly made our day! Thank you

4 de abril de 2026
Opinión espontánea
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Respuesta de METROBUS

Hi Travelgirl, thanks for the 5 star review, its great to hear that Lesley was really helpful and helped you with your ticket. I will pass on your feedback. ^Andy

Valorada con 5 estrellas sobre 5

Outstanding staff

Outstanding staff, Phil and Keeley were as kind as to help me retrieve my lost item out of hours! Top level customer service.

2 de abril de 2026
Opinión espontánea
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Respuesta de METROBUS

Hi Pedro, Thanks for the 5 star review about our travel and colleagues Phil and Kealeigh. ^Andy

Valorada con 5 estrellas sobre 5

KEALEIGH went beyond and over to help

KEALEIGH, Phil and Lesley were super duper supportive in resolving my keycard issues.

2 de abril de 2026
Opinión espontánea
Logotipo de METROBUS

Respuesta de METROBUS

Hi Flo King, thanks for the 5 star review I'm glad to hear that Kealeigh, Phil and Lesley were supportive resolving your keycard issues. ^Andy

Valorada con 5 estrellas sobre 5

What an absolute amazing staff huge…

What an absolute amazing staff huge huge thank you to carol and Lesley, very professional and their absolutely knowledgeable there the type of staff that deserve a promotion in my point of view

1 de abril de 2026
Opinión espontánea
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Respuesta de METROBUS

Hi Att Meee,, thank you for the 5 star review and the lovely comments about Carol and Lesley. This will be shared with them. ^Andy

Valorada con 5 estrellas sobre 5

It was great

30 de marzo de 2026
Opinión espontánea
Logotipo de METROBUS

Respuesta de METROBUS

Thank you for the 5 star review, hope you enjoyed your bus journey. Hope to see you soon. ^Andy

Valorada con 5 estrellas sobre 5

She was lovely

She was lovely

30 de marzo de 2026
Opinión espontánea
Logotipo de METROBUS

Respuesta de METROBUS

Thank you for the 5 star review, hope you enjoyed your bus journey. Hope to see you soon. ^Andy

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