Kealeigh thank you very much for all your kindness support and help me with my key card issues when I came in the the travelshop. I value the professional experience and customer service and smile �... Ver más
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Consulta las opiniones de los clientes
The team at Metrobus have all been very helpful in tracking down a package I had left on the 410 bus from Oxted to Redhill on 22 June. After more than 3 weeks, I had given up all hope of seein... Ver más
La empresa ha respondido
Re Service 93, 10.45 From Dorking Station 1/5/26. The vast majority of drivers are polite, careful, considerate of passenger needs and other road users. The driver of this service today is one I have... Ver más
La empresa ha respondido
I would just like to say a big thank you to Kealigh at the Crawley travel shop for great customer service. Unknowingly I left my phone at the travel shop. I bumped into Kealeigh about 10 min after t... Ver más
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Información sobre la empresa
Escrito por la empresa
We currently operate 125 buses across 50 routes through Sussex, Surrey and Kent. We provide urban services in Crawley, Horsham, East Grinstead, Redhill and Reigate. We operate the hugely popular 24-7 Fastway service. Fastway is a partnership that includes West Sussex County Council, Surrey County Council, Crawley Borough Council and Gatwick Airport. Fastway links Crawley to Horley, serving Gatwick Airport. Fastway uses dedicated lanes, guideways and traffic light priorities to improve reliability.
Información de contacto
Wheatstone close , RH10 9UA, Crawley, Reino Unido
- 01293 449191
- info@metrobus.co.uk
- www.metrobus.co.uk
4,3
Excelente
390 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 100% de las opiniones negativas
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Kealeigh was really lovely today
Kealeigh was really lovely today, she explained everything very thoroughly and was super helpful explaining cheapest options for us
30 de marzo de 2026
Opinión espontánea
Respuesta de METROBUS
Hi Emma, Thanks for the 5star review and the lovely compliment about Kealeigh. We will pass this onto here. Thank you again for taking the time to write a review. ^Andy
Buses Don’t Arrive
In the Crawley area, they just don’t turn up. Lost count now how many times they aren’t on timetable and ruin your plans. Can be waiting an hour for a bus, in which time 3 should use turned up and gone. Just get a taxi.
25 de marzo de 2026
Opinión espontánea
Respuesta de METROBUS
Hi Jason, I am sorry to hear that. If you can kindly send an email FAO Nathan to Info@Metrobus.co.uk I can look into this further for you ^Nathan
Staff is very friendly
Staff is very friendly and helpful, they made the whole process look easy
23 de marzo de 2026
Opinión espontánea
Respuesta de METROBUS
Great to hear Abhishek, thanks for your kind words! ^David
Came in to find my lost keys
Came in to find my lost keys, and was served by the lovely Carol. Very helpful and pleasant to talk to, she indeed was able to find my keys. Thanks Carol
23 de marzo de 2026
Opinión espontánea
Respuesta de METROBUS
Hi Eduardo, thank you for your kind words, I will make sure Carol is made aware ^David
I would like to say a massive thank you…Carol from Metrobus Shop Crawley
I would like to say a massive thank you to Carol for an amazing customer service. She’s been very helpful, friendly and most importantly managed to find and I lost in a bus a while ago I was sure it cannot be found
23 de marzo de 2026
Opinión espontánea
Respuesta de METROBUS
Thanks Marta, that is so great to hear and I will make sure Carol is made aware ^David
Carol was amazing and so helpful
Carol was amazing and so helpful. Thank yuu
22 de marzo de 2026
Opinión espontánea
Respuesta de METROBUS
Thanks, Jessica, I am glad we could help, and I will let Carol know ^David
Amazing people very welcoming and the…
Amazing people very welcoming and the drivers so nice🥰
22 de marzo de 2026
Opinión espontánea
Respuesta de METROBUS
Hi Erina, thanks so much for your kind review 🤗^David
Carol I appreciate for you founding my…
Carol I appreciate for you founding my lost property I'm really happy about the service thanks
21 de marzo de 2026
Opinión espontánea
Respuesta de METROBUS
Thanks Muhiyadin, I am glad we could help and I will let Carol know ^David
Lesley was very helpful at Crawley Bus…
Lesley was very helpful at Crawley Bus Station.
Thank you!
20 de marzo de 2026
Opinión espontánea
Respuesta de METROBUS
That is great to hear Lois, I will make sure to let Lesley know ^David
Very efficient and super helpful!
Very efficient and super helpful!
19 de marzo de 2026
Opinión espontánea
Respuesta de METROBUS
Hello Mrs Evans, thanks for your kind words and I am glad we could help ^David
I left my phone in the bus and the full…
I left my phone in the bus and the full team was very responsible and supportive. Really appreciate the support of the team. Phil assisted to get my lost phone.
17 de marzo de 2026
Opinión espontánea
Respuesta de METROBUS
Thanks, Tasneem. Great to hear, I will make sure Phil is aware, and I am glad we could help, ^David
The ladies are amazing with the…
The ladies are amazing with the knowledge I dealt with Kealeigh and Lesly, who helped me so much to find my way all over the place, with both timetables and on the app. Am so very grateful. Well done.
15 de marzo de 2026
Opinión espontánea
Respuesta de METROBUS
Thank you Michele for your kind words. We also think Lesley and Kealeigh are amazing and I will make sure your lovely thoughts are sent to them. I am glad we could help ^David
Respuesta de METROBUS
Hello Ziyad thanks for your kind words this is great to hear! ^David
Carol was very helpful
Carol was very helpful, she was so patient with me whilst I tried to identify my lost item. Great customer service, thank you 😊
12 de marzo de 2026
Opinión espontánea
Respuesta de METROBUS
Hi Hannah, so lovely of you to leave us a review and I am glad we could help ^David
Really helpful and lovely customer…
Really helpful and lovely customer service always happy to help and sort out any issues.
11 de marzo de 2026
Opinión espontánea
Respuesta de METROBUS
Hello Lucas, Thank you for your kind words , much appreciated ^David
Miss carol
Miss, carol your very friendly i’m very happy thank you and See you again.
10 de marzo de 2026
Opinión espontánea
Respuesta de METROBUS
Hi Milan, thank you for your review and kind words for Carol. I will make sure they are made aware , thanks again ^David
Very lovely lady and very helpful Carol
10 de marzo de 2026
Opinión espontánea
Respuesta de METROBUS
Hi PaRcku, thank you so much for your kind review. We also think Carol is very lovely and I will make sure this is passed along ^David
I had amazing service today from carol…
I had amazing service today from carol and phil.
Thank you soo much!!✨✨💯💯
5 de marzo de 2026
Opinión espontánea
Respuesta de METROBUS
Great to hear Angel! Thank you for your kind words, I will make sure Carol and Phil are aware. Thanks again ^David
Special shout out to Carol at Metrobus…
Special shout out to Carol at Metrobus Crawley. My son left his phone on the bus, we reported it lost and within an hour Carol called back to say they had located it for us to collect. Great ambassador for the company, many thanks.
3 de marzo de 2026
Opinión espontánea
Respuesta de METROBUS
Hi Simon, Thank you for your kind words for Carol . I will make sure they are made aware and I am so glad they could help ^David
Ur tap on and tap off is a load off…
Ur tap on and tap off is a load off rubbish it never seems to work even tho customers have money on there cards completely pointless
26 de febrero de 2026
Opinión espontánea
Respuesta de METROBUS
Hello James, I am sorry to hear that. The majority of our customers find the system easy to use and value for money. I would be happy to go through any issues you have and explain how the system works in more detail. Please send an email to Info@Metrobus.co.uk and I will help further ^David
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