Millets - Eastbourne Opiniones 

904
TrustScore: 5 sobre 5

4,9

146/148 Terminus Road, BN21 3AN Eeastbourne, GB


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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Unable to make a warranty return on some leaking boots because the shop in Eastbourne has closed down. The online Portal does not include any information about warranties or returns outside the in... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Eastbourne Branch Mon 16SEP24 15:06 In Store Receipt: 00300-2-86709 Kiosk Ref: 360130925 For Delivery Receipt: Order Number: 360130925 Assistant Henry Mason :- Henry helped by explaining the i... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Alison was amazing today with my son, she made great recommendations. She let us take our time in trying on the shoes and she gave lots of explanations for each types of boot/shoe. Very patient, kind... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Having severe osteoarthritis in my big toe joints I needed to replace my walking boots with something wider fitting and more comfortable to walk my dog in the forest. Lauren was so helpful and pat... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de ropa y equipos para actividades al aire libre
  2. Tienda de ropa deportiva
  3. Tienda de bolsos y equipaje
  4. Tienda de artículos de campamento

Sobre Millets - Eastbourne

Escrito por la empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Información de contacto

  • 146/148 Terminus Road, BN21 3AN, Eeastbourne, Reino Unido

  • 01323 409340

4,9

Excelente

TrustScore: 5 sobre 5

904 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(904)

5851 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Henry was awesome

Went to the Eastbourne branch today. A very pleasant young man called Henry helped me with with all my queries, and even carried the things I purchased to my car. He was very knowledgeable about the products and was very attentive. Full praise to him he was a superstar. Thanks Henry you will go a long way in this world...if I was your mum I'd be superproud of you. Thanks for everything

1 de agosto de 2024
Opinión espontánea
Logotipo de Millets - Eastbourne

Respuesta de Millets - Eastbourne

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

We had the most helpful young man

We had the most helpful young man
Nothing was too much trouble and he helped me buy a tent and walking boots
His name was Henry

1 de agosto de 2024
Opinión espontánea
Logotipo de Millets - Eastbourne

Respuesta de Millets - Eastbourne

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Very Helpful Phil at Eastbourne

Came into Eastbourne branch looking for a large rucksack for my child. Very helpful member of staff approached us and offered to fit the bag to my child. And showed them how to use it. Went above and beyond to help me with my other objects we needed for our girl guides camp. Thanks!

24 de julio de 2024
Opinión espontánea
Logotipo de Millets - Eastbourne

Respuesta de Millets - Eastbourne

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Rucksack fitting for my twins - Thanks Phil

Thank you to Phil, who fitted my twin girls with rucksacks for their girl guide trip. He was knowledgeable, helpful and friendly and would highly recommend.

22 de julio de 2024
Opinión espontánea
Logotipo de Millets - Eastbourne

Respuesta de Millets - Eastbourne

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

I recently visited millets for some…

I recently visited millets for some advice and equipment for climb the 3 peak challenge, Phil’s knowledge and guidance was amazing. He explained everything to me so well and honestly went above and beyond to help me. I left the shop with everything I needed and honestly stunned on how helpful and genuine Phil is

21 de julio de 2024
Opinión espontánea
Logotipo de Millets - Eastbourne

Respuesta de Millets - Eastbourne

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

The ONLY place to get your hiking boots.

The guy (mature) Henry/Phil on the shoe section was very knowledgeable. If it wasn't for him I would have bought the wrong size hiking boot (I've been buying the wrong size for years!). Also, after years of doing it wrong I now know how to lace them up properly.

21 de julio de 2024
Opinión espontánea
Logotipo de Millets - Eastbourne

Respuesta de Millets - Eastbourne

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Really friendly

Really knowledgeable, friendly and helpful staff.

14 de julio de 2024
Opinión espontánea
Logotipo de Millets - Eastbourne

Respuesta de Millets - Eastbourne

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Had to replace my much-loved hiking…

Had to replace my much-loved hiking boots 🥾 (last month but then went on holiday!) Full of praise for the great customer service- Phil got me sorted! Boots did me proud on holiday! HUGE thanks, highly recommend!

17 de mayo de 2024
Opinión espontánea
Logotipo de Millets - Eastbourne

Respuesta de Millets - Eastbourne

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Shoes and Stuff

Bought some great shoes thanks to some great advice and expertise from Phil, very good customer service both he and his assistant were very helpful, will definitely shop there again for my outdoor stuff

3 de julio de 2024
Opinión espontánea
Logotipo de Millets - Eastbourne

Respuesta de Millets - Eastbourne

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Phil from Millets was great

Phil from Millets was great. Helped us with the right tent for our family biking trip - not the easiest advice to give. Cheers Phil!!!!!

29 de junio de 2024
Opinión espontánea
Logotipo de Millets - Eastbourne

Respuesta de Millets - Eastbourne

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Went in looking for a pair of shoes

Went in looking for a pair of shoes. Was served by Phil, he was very helpful and knowledgeable in what was best for my foot shape and desired shoe purpose. Very happy customer. Brilliant customer service.

28 de junio de 2024
Opinión espontánea
Logotipo de Millets - Eastbourne

Respuesta de Millets - Eastbourne

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Harry from Hastings at Eastbourne store…

Harry from Hastings at Eastbourne store very helpful gave me excellent advice very polite wish there more people like him

21 de junio de 2024
Opinión espontánea
Logotipo de Millets - Eastbourne

Respuesta de Millets - Eastbourne

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

A happy shopping experience

I was served by a very helpful assistant called Harry. He found a most comfortable pair of walking shoes for me. The price was right and he also gave me discount for my Outdoor membership which was a nice surprise. He is good at engaging with customers and took an interest in what sort of walking the boots would be used for. I left the shop feeling very happy with my purchase.

21 de junio de 2024
Opinión espontánea
Logotipo de Millets - Eastbourne

Respuesta de Millets - Eastbourne

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Staff were helpful with holding on to…

Staff were helpful with holding on to the 6 man tent for us till we were ready to collect.
Helpful and knowledgeable on products

27 de mayo de 2024
Opinión espontánea
Logotipo de Millets - Eastbourne

Respuesta de Millets - Eastbourne

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Very friendly and helpful customer service

I came in looking for some new hiking boots and I had a really good experience with Phil - he measured my feet, took the time to chat about how I'd be using the boots, made some suggestions (both higher and lower priced boots) and explained the different fits and uses with no pressure to buy any of them. I did end up buying a pair that I am very happy with. A really helpful and friendly interaction. Thank you!

9 de junio de 2024
Opinión espontánea
Logotipo de Millets - Eastbourne

Respuesta de Millets - Eastbourne

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Positive shopping experience

Assistant was very helpful, friendly and polite.

8 de junio de 2024
Opinión espontánea
Logotipo de Millets - Eastbourne

Respuesta de Millets - Eastbourne

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Phil was amazing

Phil was amazing. Very knowledgable and directed both my husband and I to the purchase of 2 pairs hiking boots.
Thank you.

7 de junio de 2024
Opinión espontánea
Logotipo de Millets - Eastbourne

Respuesta de Millets - Eastbourne

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Phil is a star

Phil is a star. I had to get a present for my husband and Phil suggested a few things which worked out better than expected. Thank you for your help

6 de junio de 2024
Opinión espontánea
Logotipo de Millets - Eastbourne

Respuesta de Millets - Eastbourne

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Really helpful advice from Phil

Really helpful advice from Phil, who made sure I bought the correct fitting walking boots and rucksack. Excellent service.

2 de junio de 2024
Opinión espontánea
Logotipo de Millets - Eastbourne

Respuesta de Millets - Eastbourne

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Good customer service

Just wanted to acknowledge that the customer service received from Phil at your Eastbourne branch was exceptional.

13 de mayo de 2024
Opinión espontánea
Logotipo de Millets - Eastbourne

Respuesta de Millets - Eastbourne

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Millets Customer Care Team

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