Millets - Eastbourne Opiniones 

904
TrustScore: 5 sobre 5

4,9

146/148 Terminus Road, BN21 3AN Eeastbourne, GB


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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Unable to make a warranty return on some leaking boots because the shop in Eastbourne has closed down. The online Portal does not include any information about warranties or returns outside the in... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Eastbourne Branch Mon 16SEP24 15:06 In Store Receipt: 00300-2-86709 Kiosk Ref: 360130925 For Delivery Receipt: Order Number: 360130925 Assistant Henry Mason :- Henry helped by explaining the i... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Alison was amazing today with my son, she made great recommendations. She let us take our time in trying on the shoes and she gave lots of explanations for each types of boot/shoe. Very patient, kind... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Having severe osteoarthritis in my big toe joints I needed to replace my walking boots with something wider fitting and more comfortable to walk my dog in the forest. Lauren was so helpful and pat... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de ropa y equipos para actividades al aire libre
  2. Tienda de ropa deportiva
  3. Tienda de bolsos y equipaje
  4. Tienda de artículos de campamento

Sobre Millets - Eastbourne

Escrito por la empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Información de contacto

  • 146/148 Terminus Road, BN21 3AN, Eeastbourne, Reino Unido

  • 01323 409340

4,9

Excelente

TrustScore: 5 sobre 5

904 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(904)

5815 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Rainproof jackets at Millets…

We liked the range of rain jackets at Millets. Henry was very helpful, he was very efficient and we both found a jacket that suited our needs.

6 de septiembre de 2024
Opinión espontánea
Logotipo de Millets - Eastbourne

Respuesta de Millets - Eastbourne

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent customer service!

Had excellent service in this branch today. Lauren was very helpful in sorting my partner out with walking boots and shoes. Millets is our go to store in Eastbourne for all our outdoor and walking needs. A very friendly and helpful team!

4 de septiembre de 2024
Opinión espontánea
Logotipo de Millets - Eastbourne

Respuesta de Millets - Eastbourne

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Brilliant service to help us buy walking boots

Tracie just provided us with excellent service. We were looking for walking boots and she was so helpful with advice on lacing, different styles, etc. Really pleased with our purchase. Thank you.

3 de septiembre de 2024
Opinión espontánea
Logotipo de Millets - Eastbourne

Respuesta de Millets - Eastbourne

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Millets Customer Care Team

Valorada con 4 estrellas sobre 5

Jason was a excellent ambassador for…

Jason was a excellent ambassador for your company. Great product and great service today.

1 de septiembre de 2024
Opinión espontánea
Logotipo de Millets - Eastbourne

Respuesta de Millets - Eastbourne

Hi,

Thanks for choosing to shop with us and thanks for your review.

Thanks again for your time,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Always a top class experience when…

Always a top class experience when being served by Phil - excellent service!

31 de agosto de 2024
Opinión espontánea
Logotipo de Millets - Eastbourne

Respuesta de Millets - Eastbourne

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Amazing customer service from Phil

I came in the store today not knowing what I want/need for my hike but an employee named Phil helped me find exactly what I need, he was kind and patient. Best costumer service I’ve ever received, I really hope he will be there next time I go.

31 de agosto de 2024
Opinión espontánea
Logotipo de Millets - Eastbourne

Respuesta de Millets - Eastbourne

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Best customer service from Phil

Me and my partner are going camping for the first time and needed backpack and boots. We were helped by a lovely gentleman called phil. I can honestly say I recieved the best customer service ever. He took his time showing us what things we need and gave us tips and also helped us find the perfect boots and bags. wonderful and patient man who definitely knew his stuff and suggested what we need based of our size and looks. I will be back to pick up more items I really hope he’ll be there again. Can’t say enough good things about him he’s a absolute gentleman. 10/10 review for him wish we can see him again. PROMOTE HIM!!!

31 de agosto de 2024
Opinión espontánea
Logotipo de Millets - Eastbourne

Respuesta de Millets - Eastbourne

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Amazing Service

Visited the store today for some hiking boots , a young man who I believed was called Mason helped me out a lot , left as a happy customer and will definitely be back !!!

31 de agosto de 2024
Opinión espontánea
Logotipo de Millets - Eastbourne

Respuesta de Millets - Eastbourne

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

I have had the best experience in the…

I have had the best experience in the Eastbourne store from a gentleman called Phil buying a pair of shoes First he suggested measuring my feet ( never been done before) and surprisingly my foot was larger than I realised so I was now buying a pair of shoes that had a good chance of fitting my feet He knew the product the wider and narrowing fitting shoes fantastic service would definitely go back again

31 de agosto de 2024
Opinión espontánea
Logotipo de Millets - Eastbourne

Respuesta de Millets - Eastbourne

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Phil was extremely helpful when I went…

Phil was extremely helpful when I went in to Millets to choose a new pair of Walking Boots. He was very thorough with explaining the pros and cons of certain boots, as well as recommending pairs he thought would be most suitable. He was extremely helpful and some of the best customer service that I’ve seen in years, thank you!

30 de agosto de 2024
Opinión espontánea
Logotipo de Millets - Eastbourne

Respuesta de Millets - Eastbourne

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Phil

Phil, was extremely helpful in finding some walking shoes for me and my wife. He had very interesting stories to tell about his time in the Amazon. Would recommend Millets Eastbourne.

29 de agosto de 2024
Opinión espontánea
Logotipo de Millets - Eastbourne

Respuesta de Millets - Eastbourne

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Fantastic customer service by Phil

Fantastic customer service by Phil. Friendly and very knowledgeable.

29 de agosto de 2024
Opinión espontánea
Logotipo de Millets - Eastbourne

Respuesta de Millets - Eastbourne

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Backpack shopping

We were shopping for backpacks today for 2 adults and 2 children. Many thanks to Phil, who was friendly, knowledgable and helpful. He spent time with us and advised us on the best options in terms of size and fit, taking into account the intended purpose. Great service!

27 de agosto de 2024
Opinión espontánea
Logotipo de Millets - Eastbourne

Respuesta de Millets - Eastbourne

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Comfortable walking shoes

I found a very comfortable pair of walking shoes with the help of Jason, who provided excellent customer care.

21 de agosto de 2024
Opinión espontánea
Logotipo de Millets - Eastbourne

Respuesta de Millets - Eastbourne

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Lauren on the till was fantastic…

Lauren on the till was fantastic (despite the shop being short staffed and having to deal with an abusive South African bloke) she made 100% sure that I got money back (£50!) for some stuff I’d bought as I forgot to say I was a national trust employee. Give that woman a raise!!!

16 de agosto de 2024
Opinión espontánea
Logotipo de Millets - Eastbourne

Respuesta de Millets - Eastbourne

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Give Henry a raise

My partner and I came in a bit late today. We used to both work in retail so know exactly how annoying it is when someone comes in in the last hour of the day and decides to try on about 7 pairs of hiking boots. Nevertheless, Henry was fantastic and patient, helped him select multiple pairs of boots, even got the laces all sorted for him to try on every single pair. Give him a raise.

8 de agosto de 2024
Opinión espontánea
Logotipo de Millets - Eastbourne

Respuesta de Millets - Eastbourne

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Great assistance couldn’t have been more helpful

Phil couldn’t have been more helpful. Very happy with my boots I got. Shame there aren’t more people like Phil he is an asset to your company.

1 de agosto de 2024
Opinión espontánea
Logotipo de Millets - Eastbourne

Respuesta de Millets - Eastbourne

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

The assistant provided excellent service, and detailed 1st hand product knowledge

The assistant, Phil, was extremely knowledgeable, polite and provided excellent service.
He was absolutely right on the differences between walking boots, his recommendation was spot on and I purchased accordingly.
Highly recommend Phil and the store

5 de agosto de 2024
Opinión espontánea
Logotipo de Millets - Eastbourne

Respuesta de Millets - Eastbourne

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Phil made it great

Phil made it great, he knows his stuff, is really caring and attentive and gives a good deal on everything. He makes the Millets experience!

2 de agosto de 2024
Opinión espontánea
Logotipo de Millets - Eastbourne

Respuesta de Millets - Eastbourne

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent customer service

Phil was knowledgable, efficient and helpful. He helped me find shoes that fit and made sure they were suitable.

28 de julio de 2024
Opinión espontánea
Logotipo de Millets - Eastbourne

Respuesta de Millets - Eastbourne

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Millets Customer Care Team

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