Millets - Eastbourne Opiniones 

904
TrustScore: 5 sobre 5

4,9

146/148 Terminus Road, BN21 3AN Eeastbourne, GB


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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Unable to make a warranty return on some leaking boots because the shop in Eastbourne has closed down. The online Portal does not include any information about warranties or returns outside the in... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Eastbourne Branch Mon 16SEP24 15:06 In Store Receipt: 00300-2-86709 Kiosk Ref: 360130925 For Delivery Receipt: Order Number: 360130925 Assistant Henry Mason :- Henry helped by explaining the i... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Alison was amazing today with my son, she made great recommendations. She let us take our time in trying on the shoes and she gave lots of explanations for each types of boot/shoe. Very patient, kind... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Having severe osteoarthritis in my big toe joints I needed to replace my walking boots with something wider fitting and more comfortable to walk my dog in the forest. Lauren was so helpful and pat... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de ropa y equipos para actividades al aire libre
  2. Tienda de ropa deportiva
  3. Tienda de bolsos y equipaje
  4. Tienda de artículos de campamento

Sobre Millets - Eastbourne

Escrito por la empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Información de contacto

  • 146/148 Terminus Road, BN21 3AN, Eeastbourne, Reino Unido

  • 01323 409340

4,9

Excelente

TrustScore: 5 sobre 5

904 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(904)

5752 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Phil is really helpful

Phil is really helpful. Measured my stepsons feet and made sure the hiking boots were a correct fit. He had plenty of time for us and the service was excellent

19 de octubre de 2024
Opinión espontánea
Logotipo de Millets - Eastbourne

Respuesta de Millets - Eastbourne

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Really helpful advice from Phil when…

Really helpful advice from Phil when buying my son hiking shoes

18 de octubre de 2024
Opinión espontánea
Logotipo de Millets - Eastbourne

Respuesta de Millets - Eastbourne

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Thank you !

Thank you so much to Phil who was so helpful regarding DOE requirements. His knowledge and kindness, in equal measure, was simply fantastic. Thank you!

17 de octubre de 2024
Opinión espontánea
Logotipo de Millets - Eastbourne

Respuesta de Millets - Eastbourne

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Walking shoes

Great service from Tracie. Very helpful and knowledgeable

9 de octubre de 2024
Opinión espontánea
Logotipo de Millets - Eastbourne

Respuesta de Millets - Eastbourne

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

D of E help

Phil was amazing helping out with our D of E purchases - so knowledgeable and helpful.

12 de octubre de 2024
Opinión espontánea
Logotipo de Millets - Eastbourne

Respuesta de Millets - Eastbourne

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Amazing service when purchasing boots for my Wife and Son

We came in looking for walking boots/shoes for my wife that she could use on small hikes but also in day to day walking. We were promptly helped by a gentlemen named Phil who was nothing short of amazing with his service, communication and adaptability in helping to find the right shoes for my wife who has a disability and trouble with walking comfortably. Not only did he recommend what would work he also discouraged what wouldn't work in order to keep her as comfortable as possible and it didn't feel like he was trying to force a sale like some shops would. My wife was undecided and wasn't forced to purchase them and was encouraged to think on it and come back later in the day.

We did come back and consequently bought the shoes, we also had my son measured and fitted with a lovely pair of hiking boots and again Phil was amazing with him and made him feel comfortable during the whole fitting.

I do not often leave reviews but the service was impeccable without feeling forced into a sale and employees like Phil are a true credit to the brand and the experience that we had today. Thanks again, we will absolutely be coming back soon.

10 de octubre de 2024
Opinión espontánea
Logotipo de Millets - Eastbourne

Respuesta de Millets - Eastbourne

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Amazing customer service

I can’t thank Tracey and Phil enough for their help buying walking shoes for my husband and daughter. Tracey was incredibly helpful and Phil’s knowledge of the best shoes to buy for their foot shape and size was astounding. My husband and daughter are overjoyed and are the proud owners of the best walking boots and shoes they have ever had. Phil even stayed late to make sure their fitting was perfect. It was very much appreciated. Needless to say, I will be visiting the Eastbourne store next month for my own pair of walking boots. I can’t recommend Tracey and especially Phil enough. I really can’t remember the last time we have had such excellent customer service. Millets should be proud.

24 de septiembre de 2024
Opinión espontánea
Logotipo de Millets - Eastbourne

Respuesta de Millets - Eastbourne

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

A team that gives great advice

I wasn’t setting out specifically for hiking boots, just a good set of boots for work that were waterproof for the walk to it now we are coming into winter seasons. The gentleman that served me was Phil and For the first time since I was a child he properly measured my feet and helped me find the right shoes. I have always had a problem due to wideness and the shape of my feet. He gave me some great advice and showed me the shoes that were right for me in my price range and if I could have afforded more the higher priced ones, but obviously if I could have brought the higher priced once’s I would. I will definitely be going back for boots again also the lady at the till was very polite as well but I didn’t catch her name.

9 de octubre de 2024
Opinión espontánea
Logotipo de Millets - Eastbourne

Respuesta de Millets - Eastbourne

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Top Job Phil

Phil was a great help, he saw me looking at the boots and stepped in to offer his advice and tips on boot longevity. He really considered the job the boots would be doing and the best candidates to suit it. He took the time to explain to me the pros and cons of each and was generous with his time.

30 de septiembre de 2024
Opinión espontánea
Logotipo de Millets - Eastbourne

Respuesta de Millets - Eastbourne

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

#shoesforthedales

#shoesforthedales

Great service from Phil in finding the right shoes for my trip to the Dales. Very knowledgeable about what would suit where I was going and what would fit me best.

7 de octubre de 2024
Opinión espontánea
Logotipo de Millets - Eastbourne

Respuesta de Millets - Eastbourne

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent advice given by knowledgeable…

Excellent advice given by knowledgeable store assistant Phil. So much better than ordering online.

5 de octubre de 2024
Opinión espontánea
Logotipo de Millets - Eastbourne

Respuesta de Millets - Eastbourne

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Bought a walking pole

Bought a walking pole. Several to choose from. Phil’s advice and expertise as always was really helpful in choosing the right one for me. We’re always so grateful for his advice and input when buying technical outdoor gear.

4 de octubre de 2024
Opinión espontánea
Logotipo de Millets - Eastbourne

Respuesta de Millets - Eastbourne

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Very helpful staff

24 de septiembre de 2024
Opinión espontánea
Logotipo de Millets - Eastbourne

Respuesta de Millets - Eastbourne

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

OEX 35LT back pack

Got fitted with a new OEX 35LT back pack ready for my trip across the saraha desert, Phil was brilliant, very knowledgeable, found me the right pack. Definitely going back as I need more stuff.

5 de octubre de 2024
Opinión espontánea
Logotipo de Millets - Eastbourne

Respuesta de Millets - Eastbourne

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Great range and great service

Great range and great service.
I received fantastic product information, sizing information and returns process.
Last minute birthday shopping sorted!

Thanks Phil and the team.

4 de octubre de 2024
Opinión espontánea
Logotipo de Millets - Eastbourne

Respuesta de Millets - Eastbourne

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Thank you Phil

Phil was very knowledgeable and great in showing me suitable range of waterproof shoes and helped me to identify the right fit and shoe size. I'm very pleased with great customer service I received today. Thank you

5 de octubre de 2024
Opinión espontánea
Logotipo de Millets - Eastbourne

Respuesta de Millets - Eastbourne

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

I bought a new pair of trainers…

I bought a new pair of trainers today,and Tracie was most helpful in the process.

3 de octubre de 2024
Opinión espontánea
Logotipo de Millets - Eastbourne

Respuesta de Millets - Eastbourne

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

Valorada con 4 estrellas sobre 5

Excellent service from Jason Lauren

2 de octubre de 2024
Opinión espontánea
Logotipo de Millets - Eastbourne

Respuesta de Millets - Eastbourne

Hello,

Thanks for giving us your review.

We're always trying to better the service that we offer, it's nice to see that you gave us good marks.

Thanks again for the review,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Great shop

Jason was a huge help, gave us full attention and perfectly explained the shop's impressive range

2 de octubre de 2024
Opinión espontánea
Logotipo de Millets - Eastbourne

Respuesta de Millets - Eastbourne

Hello,

Thank you for clicking on 5 stars, your feedback genuinely matters to us.

I hope your next shopping trip is just as good.

All the best,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Last minute, limited time shopping

We went to Mille for our last minute shopping for our son that just joining the Cubs. The staff member ( Phil) of Millet store in Eastbourne were super helpful. He was resourceful and guided us on which equipment to choose for our son. His help made our last minute and limited time shopping quite successful. We couldn’t get only one item as the size needed was out of stock.

7 de septiembre de 2024
Opinión espontánea
Logotipo de Millets - Eastbourne

Respuesta de Millets - Eastbourne

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Millets Customer Care Team

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