Millets - Eastbourne Opiniones 

904
TrustScore: 5 sobre 5

4,9

146/148 Terminus Road, BN21 3AN Eeastbourne, GB


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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Unable to make a warranty return on some leaking boots because the shop in Eastbourne has closed down. The online Portal does not include any information about warranties or returns outside the in... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Eastbourne Branch Mon 16SEP24 15:06 In Store Receipt: 00300-2-86709 Kiosk Ref: 360130925 For Delivery Receipt: Order Number: 360130925 Assistant Henry Mason :- Henry helped by explaining the i... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Alison was amazing today with my son, she made great recommendations. She let us take our time in trying on the shoes and she gave lots of explanations for each types of boot/shoe. Very patient, kind... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Having severe osteoarthritis in my big toe joints I needed to replace my walking boots with something wider fitting and more comfortable to walk my dog in the forest. Lauren was so helpful and pat... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de ropa y equipos para actividades al aire libre
  2. Tienda de ropa deportiva
  3. Tienda de bolsos y equipaje
  4. Tienda de artículos de campamento

Sobre Millets - Eastbourne

Escrito por la empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Información de contacto

  • 146/148 Terminus Road, BN21 3AN, Eeastbourne, Reino Unido

  • 01323 409340

4,9

Excelente

TrustScore: 5 sobre 5

904 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(904)

5752 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Excellent, thanks Tracie and the team

Great service, staff were really helpful, attentive, friendly and knowledgeable, we dealt mainly with Tracie who really went above and beyond to make our visit useful.

24 de septiembre de 2024
Opinión espontánea
Logotipo de Millets - Eastbourne

Respuesta de Millets - Eastbourne

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Very helpful women who fitted my back…

Very helpful women who fitted my back and gave me a lot of advice.

29 de septiembre de 2024
Opinión espontánea
Logotipo de Millets - Eastbourne

Respuesta de Millets - Eastbourne

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Helpful staff in Millets Eastbourne

I visited Millets in Eastbourne today and was impressed by the friendly and helpful staff. I was served by Lauren who made every effort to locating exactly what I wanted, including searching the stores to find the right size

27 de septiembre de 2024
Opinión espontánea
Logotipo de Millets - Eastbourne

Respuesta de Millets - Eastbourne

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Very pleased

Very pleased. Thanks! And Very quick delivery.

25 de septiembre de 2024
Logotipo de Millets - Eastbourne

Respuesta de Millets - Eastbourne

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Great Walking Shoes

Lauren was very helpful. The Peter Storm walking shoes are my second pair. Most comfortable shoes I’ve ever had. So glad Millets in Eastbourne is continuing to trade. Thank you..👍🏻

25 de septiembre de 2024
Opinión espontánea
Logotipo de Millets - Eastbourne

Respuesta de Millets - Eastbourne

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent customer service!

My son had outgrown his hiking boots so we returned to millets, Eastbourne, as the service first time round was second to none.
We were not disappointed. We were served by Phil, again. He took lots of time with my son searching for the perfect boot that met the needs of long hikes in all weathers.
He also watched how my son walked in each pair to whittle it down to the perfect pair.
As my son is in Scouts, Phil also reminded us of the Scout discount. Whilst there he also talked us through the larger rucksacks that will be needed in the near future.
My son was very pleased with his new boots on his hike, so thank you Phil

3 de septiembre de 2024
Opinión espontánea
Logotipo de Millets - Eastbourne

Respuesta de Millets - Eastbourne

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Great customer care by Phil

Great customer care by Phil, he certainly knows a lot about feet and the best walking shoe for you.

21 de septiembre de 2024
Opinión espontánea
Logotipo de Millets - Eastbourne

Respuesta de Millets - Eastbourne

Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.

Thanks for shopping with us.

Kind Regards
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

I purchased a rucksack

I purchased a rucksack. Phil was very knowledgeable and extremely helpful.

21 de septiembre de 2024
Opinión espontánea
Logotipo de Millets - Eastbourne

Respuesta de Millets - Eastbourne

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Eastbourne Branch Mon 16SEP24 15:06

Eastbourne Branch Mon 16SEP24 15:06
In Store Receipt: 00300-2-86709 Kiosk Ref: 360130925
For Delivery Receipt: Order Number: 360130925
Assistant Henry Mason :- Henry helped by explaining the in store offers so as to optimise the products purchased. Then he sourced the most suitable "Kiosk"
item for home delivery.
The whole experience was relaxed by his matching the required features with the products available;
Happy Customers = Loyal Customers = Disciples who will tell all their family & friends = More effective than an advert !!!

16 de septiembre de 2024
Opinión espontánea
Logotipo de Millets - Eastbourne

Respuesta de Millets - Eastbourne

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Phil was very knowledgeable

Phil was very knowledgeable about walking & spent the time to understand my needs. Very happy to recommend to others & worth the time to get the correct walking boots

17 de septiembre de 2024
Opinión espontánea
Logotipo de Millets - Eastbourne

Respuesta de Millets - Eastbourne

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Scouts hike

We went to Millet’s as my son had to prepare for a scouts hike and we got excellent help from Phil. He gave us great assistance and advice about the hiking shoes and the backpack, and scouts discount too . Very pleased with Phil’s advice, definitely will be back again!

16 de septiembre de 2024
Opinión espontánea
Logotipo de Millets - Eastbourne

Respuesta de Millets - Eastbourne

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Great Customer Service

We returned to Millets in Eastbourne to thank Phil for the help and advice he had given us a few months ago in helping our son select the right boots for his Bronze DoE. Hikes all completed without a single blister, and now his feet have grown, the quality of the boots means they can be passed on to Mum for long term use. Phil also helped us to fit the rucksack correctly so that didn't rub either. Excellent customer service. Many thanks.

14 de septiembre de 2024
Opinión espontánea
Logotipo de Millets - Eastbourne

Respuesta de Millets - Eastbourne

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Knowledgeable sales team

Phil was so knowledgeable about the products in store. He was able to give advice based on personal experience. He was extremely patient and I did not feel at all rushed while deciding what to buy. Thank you!

16 de septiembre de 2024
Opinión espontánea
Logotipo de Millets - Eastbourne

Respuesta de Millets - Eastbourne

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent customer service

Excellent customer service, knowledgeable and honest advice from Phil! Can't recommend enough thank you!

16 de septiembre de 2024
Opinión espontánea
Logotipo de Millets - Eastbourne

Respuesta de Millets - Eastbourne

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Came in with some defective boots and…

Came in with some defective boots and left with a great new pair. Phil and colleague were great. Have been shopping there for 30 years and will continue to do so.

8 de septiembre de 2024
Opinión espontánea
Logotipo de Millets - Eastbourne

Respuesta de Millets - Eastbourne

Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.

Thanks for shopping with us.

Kind Regards
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent service from Phil today

Excellent service from Phil today. I have been into Milletts in Eastbourne several times and have always had excellent service and knowledgeable advice. He has always had the customer's best interests at heart.

14 de septiembre de 2024
Opinión espontánea
Logotipo de Millets - Eastbourne

Respuesta de Millets - Eastbourne

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent service from Phil!

I had excellent service from Phil a couple of weeks ago (30/08/24).He did a shoe fitting for me and I found out I had actually gone up a size! I bought the Peter Storm Lindale walking shoes which I love.
Would highly recommend his services and I’m sure I’ll be going back. Very impressed.

30 de agosto de 2024
Opinión espontánea
Logotipo de Millets - Eastbourne

Respuesta de Millets - Eastbourne

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Great shop

Such a great shop with amazing staff. Served by Phil who was very helpful

13 de septiembre de 2024
Opinión espontánea
Logotipo de Millets - Eastbourne

Respuesta de Millets - Eastbourne

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Very polite and helpful staff

Very polite and helpful staff. Excellent customer service from Phil the assistant that dealt with our order and the lady who dealt with our original telephone enquiry.

13 de septiembre de 2024
Opinión espontánea
Logotipo de Millets - Eastbourne

Respuesta de Millets - Eastbourne

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Millets Customer Care Team

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