Millets - Penzance Opiniones 

504
TrustScore: 5 sobre 5

4,9

1-2 Market Jew Street, TR18 2HN Penzance, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Great service from Matt yesterday choosing my new Merrell walking shoes. Tried a few possibles on with Matt’s advice and guidance and settled on the best pair for the job. Would have been two pairs bu... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Well Douglas in the shop was really very good When I got home I received an email to say order number 360675325 had been cancelled even though when I just went on line again it still said that there... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Very helpful staff team member Dave got on his hands and knees to search through all the boxes of children’s rainwear to find just the size and colour that our five year old granddaughter needed. Full... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We were advised ably and gently by Katy, who was attentive, knowledgeable but not overbearing. She helped turn what could have been a stressful event into an extremely pleasant one. As did Jade who as... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de ropa y equipos para actividades al aire libre
  2. Tienda de ropa deportiva
  3. Tienda de bolsos y equipaje
  4. Tienda de artículos de campamento

Sobre Millets - Penzance

Escrito por la empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Información de contacto

  • 1-2 Market Jew Street, TR18 2HN, Penzance, Reino Unido

  • 01736 800173

4,9

Excelente

TrustScore: 5 sobre 5

504 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(504)

5752 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Katy was Very helpful

Katy was Very helpful. And chatty.

7 de septiembre de 2024
Opinión espontánea
Logotipo de Millets - Penzance

Respuesta de Millets - Penzance

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Good product and great service

Very helpful staff team member Dave got on his hands and knees to search through all the boxes of children’s rainwear to find just the size and colour that our five year old granddaughter needed. Full range of sizes and properly waterproof for outside play and forest school at a very fair price.

2 de septiembre de 2024
Opinión espontánea
Logotipo de Millets - Penzance

Respuesta de Millets - Penzance

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent service

Leanne was aware that we had limited time left on our car park ticket and used her initiative to bring similar hiking boots from the changing room with her. Service was prompt, efficient, polite and knowledgeable on the products available. Just what you want when buying hiking boots on holiday.

19 de agosto de 2024
Opinión espontánea
Logotipo de Millets - Penzance

Respuesta de Millets - Penzance

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Penzance, really helpful.

Bought some trainers from Millets Penzance earlier today. Great customer service, thanks Katy.

29 de agosto de 2024
Opinión espontánea
Logotipo de Millets - Penzance

Respuesta de Millets - Penzance

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Katy is a star!

I went into the Penzance store on Saturday 24 August to buy some walking shoes. Katy was fantastic at helping me decide, she was very knowledgeable, listened to my needs and gave me really good advice. After trying a number of shoes, I bought a pair of Merrell West Rim Sport Mid GTX. Thank you Katy, your customer service is first-class!

24 de agosto de 2024
Opinión espontánea
Logotipo de Millets - Penzance

Respuesta de Millets - Penzance

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent service was staff at Penzance

I just been to your store in Penzance and I must say the service I received from the staff was superb. They were extremely knowledgeable and friendly. Very please.

26 de agosto de 2024
Opinión espontánea
Logotipo de Millets - Penzance

Respuesta de Millets - Penzance

Thanks for giving us a 5 star review.

It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.

Kind Regards
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Looking for a walking jacket

Staff really helpful and informed, especially Katy

24 de agosto de 2024
Opinión espontánea
Logotipo de Millets - Penzance

Respuesta de Millets - Penzance

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Efficient

Efficient, friendly service from Katy.

24 de agosto de 2024
Opinión espontánea
Logotipo de Millets - Penzance

Respuesta de Millets - Penzance

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Saved the day.

I was cross that my expensive waterproof jacket (from elsewhere) was not waterproof after washing. Gina said straight away that she could help, showed me products on offer that would do the job, explained how to use and even sympathised with my annoyance that the jacket manufacturer hadn’t explained what to do. Excellent service, can’t suggest how my experience could be improved (although the dog says she would have liked a biscuit 😆🐾). Glad this store is in our town.

14 de agosto de 2024
Opinión espontánea
Logotipo de Millets - Penzance

Respuesta de Millets - Penzance

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Went to buy some walking boots..

Went in for some walking boots, got those and also some socks and sandals because it was pleasant to look around. There was a good selection, better than other shops nearby, and with a great range of discount prices too.
William was pleasant and knowledgeable, gave us information and time to think so we didn't feel pressured.

13 de agosto de 2024
Opinión espontánea
Logotipo de Millets - Penzance

Respuesta de Millets - Penzance

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Another step towards the 5* rating!

I don't normally give reviews but Doug handled me a piece of paper and it said that they were trying to get to five stars on trustpilot so I thought afding this review was the least I could do.

The staff were friendly and helpful and I would definitely go back if I needed more camping supplies and was in the area.

11 de agosto de 2024
Opinión espontánea
Logotipo de Millets - Penzance

Respuesta de Millets - Penzance

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Great service and friendly staff member…

Great service and friendly staff member Doug was very helpful.

5 de agosto de 2024
Opinión espontánea
Logotipo de Millets - Penzance

Respuesta de Millets - Penzance

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Discount for National Trust members

My partner and I bought Peter Storm trousers and fleeces each, greatly reduced in price and at the checkout the lovely Gina in the Penzance store applied our 15% discount for being National Trust members, giving us a real bargain today.

4 de agosto de 2024
Opinión espontánea
Logotipo de Millets - Penzance

Respuesta de Millets - Penzance

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Gina was helpful with her advice, helpful, and so friendly to a foreignernfrom Wales 🙂


Great to see a Millets
Great choice and quality of items.
Millets in our area has long gone so a great suprise to come across one

25 de julio de 2024
Opinión espontánea
Logotipo de Millets - Penzance

Respuesta de Millets - Penzance

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Friendly staff

Friendly staff, and helpful, many thanks to Doug :)

2 de agosto de 2024
Opinión espontánea
Logotipo de Millets - Penzance

Respuesta de Millets - Penzance

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Special thanks to Gina & Jade

Special thanks to Gina & Jade. They were both super helpful and very understanding of our situation. Jade’s really knowledgeable and went out of her way to resolve our issue. Thank you!

28 de julio de 2024
Opinión espontánea
Logotipo de Millets - Penzance

Respuesta de Millets - Penzance

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Had a problem with a faulty tent.

Had a problem with a faulty tent.
William and Doug were amazing - they couldn’t have been more helpful as were all the staff.
Lovely shop and lovely people in it 120% recommend 🤓

26 de julio de 2024
Opinión espontánea
Logotipo de Millets - Penzance

Respuesta de Millets - Penzance

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Jade helped me to choose a pair of…

Jade helped me to choose a pair of Walking Boots and I am very pleased with them. They were in the sale and a fantastic bargain. I couldn’t fault Jade she couldn’t have been more helpful and gave very good advice. I would highly recommend her.

5 de julio de 2024
Opinión espontánea
Logotipo de Millets - Penzance

Respuesta de Millets - Penzance

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

We bought an Osprey 65 litre rucksack…

We bought an Osprey 65 litre rucksack for our daughter’s D of E Silver expedition . The sales assistant was knowledgeable and helpful without being pushy. The rucksack has fitted well and done the job very well. We’re grateful for Jeanne’s help in choosing.

30 de mayo de 2024
Opinión espontánea
Logotipo de Millets - Penzance

Respuesta de Millets - Penzance

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Really helpful at the Penzance store…

Really helpful at the Penzance store They ordered for me and made it really easy

16 de julio de 2024
Opinión espontánea
Logotipo de Millets - Penzance

Respuesta de Millets - Penzance

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Millets Customer Care Team

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