Millets - St Albans Opiniones 

276
TrustScore: 5 sobre 5

4,9

The Maltings Shopping Centre, AL1 3HL St. Albans, GB


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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Very unhelpful member of staff. Not very friendly . Even though I had my receipt for the refund and had paid by apple pay contactless she insisted on seeing the physical card number !!! I even sho... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Darren and Rob were super helpful in choosing the right pair of hiking boots and socks for my upcoming DofE gold. We didn’t feel rushed and had lots of time to try on different shoes. Darren gave us l... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I went to Millets a few weeks ago to buy a pair of walking boots for a trip to Scotland and Jonathan was extremely helpful and attentive. Not only did he find the perfect pair of boots for me, but he... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Went to buy some waterproof hiking boots and received extremely helpful assistance from Hal who talked me through various options. Really great and extremely happy with the boots I got in the end. A f... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de ropa y equipos para actividades al aire libre
  2. Tienda de ropa deportiva
  3. Tienda de bolsos y equipaje
  4. Tienda de artículos de campamento

Sobre Millets - St Albans

Escrito por la empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Información de contacto

  • The Maltings Shopping Centre, AL1 3HL, St. Albans, Reino Unido

  • 01727 223339

4,9

Excelente

TrustScore: 5 sobre 5

276 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(276)

5729 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

I’ll be back 😃

Friendly, helpful and knowledgeable staff. Very pleased with my purchase. Great value for money.

27 de marzo de 2026
Logotipo de Millets - St Albans

Respuesta de Millets - St Albans

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Millets Customer Care Team

Valorada con 2 estrellas sobre 5

I called into the Millets store last…

I called into the Millets store last year I saw a jacket advertised as be waterproof on looking at the jacket for £25.00 I was told it was not very waterproof , but a /£60.00 jacket was a lot more better quality and was better waterproofed , this turned out to be not only a waste of a visit to Millets but also of £60.00 paid this jacket lets in water like a sponge it is totally useless

19 de agosto de 2025
Opinión espontánea
Logotipo de Millets - St Albans

Respuesta de Millets - St Albans

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at millets.co.uk/customer-care/contact-us

Thanks again for your time,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Jack gave excellent advise

Jack gave excellent advise, he was very knowledgeable of the products in store and understood what I was trying achieve with cold weather and waterproof clothing.

Great shopping experience, super charming man.

25 de noviembre de 2025
Opinión espontánea
Logotipo de Millets - St Albans

Respuesta de Millets - St Albans

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Superbly knowledgeable and helpful

Very knowledgeable staff who went out of their way to make sure we got the kit we needed. Would highly recommend. Particular shout out to Darren who always makes sure you’ve got the right kit for you - regardless of how much it costs. We ended up with the cheapest rucksack because it was the one that fitted my son best. Just brilliant on every score.

17 de octubre de 2025
Opinión espontánea
Logotipo de Millets - St Albans

Respuesta de Millets - St Albans

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Thank you Darren

A big thank you to Darren for helping us today. He was very helpful and gave us some great advice about camping and our new tent!

29 de septiembre de 2025
Opinión espontánea
Logotipo de Millets - St Albans

Respuesta de Millets - St Albans

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Thank you so much to Darren in the St…

Thank you so much to Darren in the St Albans store. My son is doing “Peak Assault” and we had a daunting amount of equipment to procure. Darren was very knowledgeable and helpful. Thank you for all your help.

27 de septiembre de 2025
Opinión espontánea
Logotipo de Millets - St Albans

Respuesta de Millets - St Albans

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

5 Star service with Darren and Rob

Darren and Rob were super helpful in choosing the right pair of hiking boots and socks for my upcoming DofE gold. We didn’t feel rushed and had lots of time to try on different shoes. Darren gave us lots of advice and helped me pick the best pair of shoes given my walking style and previous injuries. We left feeling like we’d made an informed purchase. You could tell that the employees were honest, authentic and kind. Thank you for offering to fit my rucksack to my frame as well.

21 de agosto de 2025
Opinión espontánea
Logotipo de Millets - St Albans

Respuesta de Millets - St Albans

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Darren was excellent

Darren at St Albans was excellent. When I told him I had no dispatch note after day 4 for our tent we had ordered online, he contacted another store himself and secured a second one, promising the refund the original of and when it arrived. Which he did. Summer holiday can now happen without any drama !

Order 360589200

21 de agosto de 2025
Opinión espontánea
Logotipo de Millets - St Albans

Respuesta de Millets - St Albans

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Sophie was lovely

Sophie was lovely, helpful and patient !

16 de agosto de 2025
Opinión espontánea
Logotipo de Millets - St Albans

Respuesta de Millets - St Albans

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Real customer service

I needed a lightweight hiking bag. Cotswold outdoors had been no help at all so I crossed the road and went to Millets. Darren (a keen hiker) immediately understood the importance of a women having a bag that fitted comfortably rather than putting up with a man-sized bag and spent half an hour adjusting the straps and weight of two bags, watching me walk, checking how they felt. I ended up with a smashing backpack that fits well. I was so impressed I went back for trecking sandals and Sophie was really helpful, ascertaining the terrain I’d be walking on and conditions. Thank you both.

9 de agosto de 2025
Opinión espontánea
Logotipo de Millets - St Albans

Respuesta de Millets - St Albans

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Thank you, Darren!

Thank you, Darren! Such a helpful person with expert knowledge of hiking in the mountains. He was able to advise on the equipment needed for the Tour de Mont Blanc and was able to fit my partner's backpack to ensure maximum comfort. He deserves bonus!

3 de agosto de 2025
Opinión espontánea
Logotipo de Millets - St Albans

Respuesta de Millets - St Albans

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Member of Staff Welcoming

Member of staff welcoming, friendly and helpful. He found what I was looking for straight away.

4 de agosto de 2025
Opinión espontánea
Logotipo de Millets - St Albans

Respuesta de Millets - St Albans

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Very helpful

Couldn’t be more helpful. Looking for two backpacks for a festival and they had one in store and got a nearby store to hold one for me. Great value and quality.

5 de agosto de 2025
Opinión espontánea
Logotipo de Millets - St Albans

Respuesta de Millets - St Albans

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Darren was super-helpful with our…

Darren was super-helpful with our purchases before a trip to Norway

3 de agosto de 2025
Opinión espontánea
Logotipo de Millets - St Albans

Respuesta de Millets - St Albans

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Darren and Rob were extremely…

Darren and Rob were extremely knowledgeable and helpful on Duke of Edinburgh kit. Highly recommended.

28 de junio de 2025
Opinión espontánea
Logotipo de Millets - St Albans

Respuesta de Millets - St Albans

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent service from Darren and…

Excellent service from Darren and Sophie with helping select my daughter’s DofE equipment. Thank you both!

10 de abril de 2025
Opinión espontánea
Logotipo de Millets - St Albans

Respuesta de Millets - St Albans

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Great advice from Darren

Great advice from Darren - a keen walker and explorer himself - for my forthcoming hike in Iceland. Recommended.

9 de julio de 2025
Opinión espontánea
Logotipo de Millets - St Albans

Respuesta de Millets - St Albans

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Darren was incredibly helpful and…

Darren was incredibly helpful and knowledgable in supporting my daughter to find the perfect walking boots. Fantastic service and now my go to outdoor store. He also knows a thing or two about ultra marathons if you need any advice!

7 de julio de 2025
Opinión espontánea
Logotipo de Millets - St Albans

Respuesta de Millets - St Albans

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Darren gave great advice on trecking…

Darren gave great advice on trecking trousers and walking socks for an imminent trip to Costa Rica. Very helpful and successful visit.

5 de julio de 2025
Opinión espontánea
Logotipo de Millets - St Albans

Respuesta de Millets - St Albans

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

I am going on an expedition to borne…

I am going on an expedition to Borneo for 2 weeks and required lots of help choosing what I needed and what was best for me. Fortunately Darren was around to help us out and provided us with lots of expert advice which I appreciate so much with our him I would be lost and my expedition will be less fun and more injury prone. Thank you Darren would definitely recommend you to everyone travelling with me!

5 de julio de 2025
Opinión espontánea
Logotipo de Millets - St Albans

Respuesta de Millets - St Albans

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

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