Millets - St Albans Opiniones 

276
TrustScore: 5 sobre 5

4,9

The Maltings Shopping Centre, AL1 3HL St. Albans, GB


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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Very unhelpful member of staff. Not very friendly . Even though I had my receipt for the refund and had paid by apple pay contactless she insisted on seeing the physical card number !!! I even sho... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Darren and Rob were super helpful in choosing the right pair of hiking boots and socks for my upcoming DofE gold. We didn’t feel rushed and had lots of time to try on different shoes. Darren gave us l... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I went to Millets a few weeks ago to buy a pair of walking boots for a trip to Scotland and Jonathan was extremely helpful and attentive. Not only did he find the perfect pair of boots for me, but he... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Went to buy some waterproof hiking boots and received extremely helpful assistance from Hal who talked me through various options. Really great and extremely happy with the boots I got in the end. A f... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de ropa y equipos para actividades al aire libre
  2. Tienda de ropa deportiva
  3. Tienda de bolsos y equipaje
  4. Tienda de artículos de campamento

Sobre Millets - St Albans

Escrito por la empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Información de contacto

  • The Maltings Shopping Centre, AL1 3HL, St. Albans, Reino Unido

  • 01727 223339

4,9

Excelente

TrustScore: 5 sobre 5

276 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(276)

5729 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent customer service and…

Excellent customer service and attention to detail

3 de mayo de 2025
Opinión espontánea
Logotipo de Millets - St Albans

Respuesta de Millets - St Albans

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent, knowledge Staff

I came into the store a little apprehensive about my up coming National 3 Peaks challenge, looking for some help with new boots.
Darren came straight away and offered assistance, far more than I had expected. Darren talked me through the essentials in choosing the right kit, what to look for and how I can tackle the up coming challenge with the right information.
Darren comes from a lot of professional and personal experience in having completed the challenge and many other treks previously and he was so engaging in helping me decide on essential kit.
Darren was patient and allowed me to take my time and ask as many questions as I needed to help me. I was so inspired and felt like I could tackle this challenge with all the right equipment and energy needed. I am grateful for the whole team today, they all made my experience shopping so enjoyable and I’m glad I made the trip to the store - I didn’t need to go anywhere else!

5 de mayo de 2025
Opinión espontánea
Logotipo de Millets - St Albans

Respuesta de Millets - St Albans

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Walking poles

We went into millets today for walking poles but not sure which would be the right ones. Darren was super helpful and talked us through all the options,price ranges and how
To use them properly. Very useful advice and guidance, and we will be going back . Thank you!

5 de mayo de 2025
Opinión espontánea
Logotipo de Millets - St Albans

Respuesta de Millets - St Albans

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Walking boots buying

I was buying some walking boots today and had excellent service from Darren. He even helped me with a new lace technique to stop heel movement! Very happy with the service and my new boots.

3 de mayo de 2025
Opinión espontánea
Logotipo de Millets - St Albans

Respuesta de Millets - St Albans

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Popped in to get some last minute d of…

Popped in to get some last minute d of e kit and Darren could not have been more helpful. Thank you Darren!

6 de abril de 2025
Opinión espontánea
Logotipo de Millets - St Albans

Respuesta de Millets - St Albans

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Best service ever

Best service ever - like have a personal shopper. Darren gave us great advice and made sure the rucksack was fitted and set up perfectly. Polite and efficient service at the till too.

26 de abril de 2025
Opinión espontánea
Logotipo de Millets - St Albans

Respuesta de Millets - St Albans

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Darren was extremely helpful when…

Darren was extremely helpful when assisting me to find a suitable pair of hiking boots. He really encouraged me to go outdoors and get more into hiking!

23 de abril de 2025
Opinión espontánea
Logotipo de Millets - St Albans

Respuesta de Millets - St Albans

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Very pleasant experience

I was looking for DofE equipment and Darren was extremely pleasant and nice, I had a great experience!!

24 de abril de 2025
Opinión espontánea
Logotipo de Millets - St Albans

Respuesta de Millets - St Albans

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Exceptional advice from Darren

My son and I were in the St Albans branch today shopping for DofE equipment. Darren was exceptional with his advice and knowledge, not only based on equipment but with other useful information too. His customer service was absolutely brilliant and you should be really proud to have him as part of your team. In addition on previous visits other team members have also been really helpful, there is obviously a great knowledge base and bond within your staffing.

19 de abril de 2025
Opinión espontánea
Logotipo de Millets - St Albans

Respuesta de Millets - St Albans

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Rob was very helpful

Rob was very helpful in helping us get walking boots and a hiking rucksack for my son.

17 de abril de 2025
Opinión espontánea
Logotipo de Millets - St Albans

Respuesta de Millets - St Albans

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent and helpful!

Darren and Rob were very helpful, informing me and my daughter about her Duke of Edinburgh, and assisting us in finding the right equipment for her! We came away informed and prepared, thank you!!

14 de abril de 2025
Opinión espontánea
Logotipo de Millets - St Albans

Respuesta de Millets - St Albans

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

A big thank you to Darren for helping…

A big thank you to Darren for helping me get the relevant Duke of Edinburgh items for my son. Knowledgeable, understanding amd funny!

22 de marzo de 2025
Opinión espontánea
Logotipo de Millets - St Albans

Respuesta de Millets - St Albans

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Darren was an absolute diamond!

Darren was an absolute diamond! So helpful, so knowledgeable, and made it so much easier for us today!

12 de abril de 2025
Opinión espontánea
Logotipo de Millets - St Albans

Respuesta de Millets - St Albans

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Darren Provided the best Customer Experiences

We received great help from Darren. He went over and above to help us in selecting correct kit for DoE expedition.

12 de abril de 2025
Opinión espontánea
Logotipo de Millets - St Albans

Respuesta de Millets - St Albans

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Fantastic service, valuable advice and so helpful about the products

Darren was brilliant serving my grandson and I this week (9 April 25). Professional, so knowledgeable, and helpful with loads a constructive advice for a 15 year old about to go on a world challenge to Albania involving trekking, camping and 40 degrees F. I shall be feeding back his constructive suggestions to the rest of the team. What a star!

9 de abril de 2025
Opinión espontánea
Logotipo de Millets - St Albans

Respuesta de Millets - St Albans

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Impeccable service from both staff…

Impeccable service from both staff members who were working the day we went in. Especially for Darren who helped my husband with a pair of walking boots. Very friendly and helpful. Nothing was too much bother for him. Would definitely recommend visiting this store

9 de abril de 2025
Opinión espontánea
Logotipo de Millets - St Albans

Respuesta de Millets - St Albans

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Vegan Hiking Boots

Big thank you to Darren who helped me find vegan hiking boots. He gave me 3 different types of boots to try on and had no problem getting different sizes when they were too small.
He was very knowledgable and knew the key differences between each boot which really helped me make my decision

7 de abril de 2025
Opinión espontánea
Logotipo de Millets - St Albans

Respuesta de Millets - St Albans

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Very friendly staff

Very friendly staff, Darren was lovely and helped us pick out some nice bags out and showed us how to do them up properly

9 de abril de 2025
Opinión espontánea
Logotipo de Millets - St Albans

Respuesta de Millets - St Albans

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Travelling rucksack

We walked into the shop wanting to buy a backpack for travelling and straight away got directed to the perfect one. Darren was amazing helping me fit it perfectly and getting me to walk wearing it many times. He also added weights to make sure it was correct. Thanks so much for a great experience!

5 de abril de 2025
Opinión espontánea
Logotipo de Millets - St Albans

Respuesta de Millets - St Albans

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Millets Customer Care Team

Valorada con 5 estrellas sobre 5

Darren very helpful

Darren very helpful but not in a pushy way. Had to try on a couple of items and ask a few questions about the shorts and he was able to give clear answers. Felt he was there to advise not just sell stuff - which actually made me feel confident about purchase

2 de abril de 2025
Opinión espontánea
Logotipo de Millets - St Albans

Respuesta de Millets - St Albans

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

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