Mobileshop.com Opiniones 

I am encountering repeated cancellations of my orders. I have tried different SIM plans without trading in any devices. I have attempted to place orders through both my phone and computer browsers, and I have also cleared the cache, yet the problem continues. I contacted customer support, who mentioned they would look into the issue, but I have not received a response after four days. It seems that Samsung might not be prioritizing sales or is experiencing difficulties in managing its sales and services effectively. It is unfortunate, but typical on Samsung's history, they seem to falter just before reaching the top.

As with many others I applied for a Samsung Ultra with O2 sim via Samsung’s website.
My credit check failed an internal check with O2 allegedly. I have a great credit score so knew it wasn’t that. I’ve since rung O2 and they confirmed that an application was opened with them but the 3rd Party did nothing with it.
The worst thing for me is that I ported my current number so now I’m in limbo about what I’m meant to do. If this has affected my credit I will have no phone number.
Final point: this looks like a data harvesting scheme & Samsung aren’t interested in it.

This is a scam from Samsung and AO. They have no intention in offering the deals. Been with Samsung over 10 years time to change brands!

Ordered a Samsung through Samsung shop UK with an o2 sim deal. Like many others my order was cancelled in an hour after confirmation. Spent the whole day on phone to Samsung, mobileshop and o2. O2 were the only company making sence. Was advised I needed to go through credit check questions which I subsequently passed and was granted a o2 sim contract. O2 said to give a ref code to samsung and mobile shop to push the order through. Neither Samsung or mobileshop customer services dealt with this properly, were dismissive and not interested in taking the code. Mobileshop reiterated that o2 cancelled the contract and not to order any phone contract for 90 days! (due to potential negative credit score issues) Rang back Monday and mobileshop advised "there is a problem with the Samsung and o2 network arrangement and all orders are being cancelled down for no reason, not failed security checks. No information about honouring price or the product ordered. Refund processed by Monday. Shocking service, lead on by uninterested staff for a whole day, no accountability. Deal shouldn't even be online if it is faulty.

Like the other reviews, I failed "security checks" and had my order cancelled. Something very dodgy is going on here - why are so many of us getting rejected? And why is samsung working with such a dog sh company?? It's interesting how immediately after being "rejected" I start getting scam 0800 phone calls .... *eye roll*. After reading below reviews I didn't reapply or try calling as it seems this is a data grab more than anything to get our information. I'm not even sure you can even legit buy this promotional deal. It's ridiculous. You should be able to trust samsung... but maybe not anymore for me.

Like many, many others on here, me and my partner, separately, got rejected new phones/O2 contracts (but through mobileshop) via the Samsung app and website, due to "your order has not passed our rigorous security checks".

Pssst, I'm already on a contract with O2 (and virgin media for broadband and TV, which is part of O2), and have been for the past 3 years. Please explain how I couldn't have passed your security checks?? When I'm already on the network?

I'm good enough to have a contract, but not good enough to have a contract... huh??? what???? When I called O2 direct about the rejection, they had, apparently, zero knowledge of this rejection. O2 even tried to sell me another contract or to change my tariff.....hahahahaha!! I thought I didn't pass your RIGEROUS SECURITY CHECKS.

Just for the avoidance of doubt. My score on all 3 credit reference agency are either maxed out as excellent or the status is excellent, so don't even go there. Failed security? Ye right, if you say so!!!!!

I tried to sort this out, but gave up as you just end up going round in circles with samsung, O2 and mobileshop, one blaming the other. There is clearly, without question, a problem here with the service, given the volume of complaints about this issue on various sites.

Oh, and one more thing O2, your service is really not that special, your lucky to have people wanting to join, let alone rejecting them (not sure which organisation this should be directed at to be fair).

Let's blame all three, as they are all equally culpable, as none them want to take responsibility!

Along with almost every other review form the last few days i have had issues with Samsung mobileshop. Ordered the Samsung S25 Ultra phone for it to be automatically cancelled despite passing credit checks. E-mail stated 'internal security checks'. After numerous calls to customer service desk I was advised to keep re-ordering as it was a known technical glitch and i was assured no further credit checks would be carried out as the original orders hadnt gone through (not true). The customer service team have been useless and keep trying to blame the service providers who have no knowledge of the order. The number of people that have now had credit scores negatively affected through no fault of their own must be huge, let's hope some resolution can be found for all involved!

Another one that has just gone through the pain of trying to order from Samsung I have now ordered twice from them and both have been cancelled. Now waiting to get my money back. Never ever been refused credit or a new contract. How Samsung can't take any accountability is an absolute joke.

I attempted to purchase a Samsung S25 Ultra via the official Samsung website, only to find out that Mobile Shop was handling the order. The first application was rejected under the vague reasoning of not passing their "internal credit and security criteria." I was told by Samsung that the rejection came from O2, but when I contacted O2, they had no record of my application. Samsung then advised I try again and contact Mobile Shop directly.

I reapplied—this time choosing Three as the SIM provider to avoid a repeat of the issue—and again, the payment went through, only for Mobile Shop to cancel the order without any clear explanation.

The message received from Mobile Shop was as follows:
"We're unable to process your order as it has failed to meet our internal credit and security criteria. We look at up to 500 separate rules that vary on a case by case basis. When an order doesn't meet a certain threshold on these checks, we take the decision not to proceed."

This is not only opaque but deeply concerning. What exactly are these "500 separate rules"? The refusal to provide any specific reason, combined with the fact that they collected personal and payment data twice, raises serious privacy concerns. It appears that the so-called promotion is merely a data-harvesting trap masquerading as a sales campaign.

Samsung, by partnering with Mobile Shop in this process, is complicit. Their lack of accountability and redirection of responsibility is disappointing and irresponsible for a global brand.

This isn’t just poor service—it’s borderline deceptive. Consumers deserve transparency, and this experience suggests something far more troubling. Regulatory bodies and legal channels should be involved if this continues unchecked. I would strongly advise others to steer clear of Mobile Shop and question Samsung's partnership choices.

Same as others. Tried to purchase on Samsung website with O2. Rejected by their internal check with no explanation. Asked 5 of my friends same result for all. And I have 999 as a credit score. Something dodgy is going on with this company.

Tried to contact with O2, they don't see why I should be rejected.

Ordered a Samsung 25 ultra through the Samsung site. Found out Mobileshop deal with the order. It was rejected for being unable to complete security check. Rang Mobileshop they said it was O2's rejection. Rang O2 they had no record of an application. I informed Samsung. They said should be ok to reapply again. I did but this time chose 3 as the sim provider to avoid any issues. It took my money again they cancelled again! This is undoubtedly a mobileshop issue. I have perfect credit and no previous issues. I wouldn't deal with them again. And Samsung should be ashamed of it's response too

Rejected due to 'security checks'.
Ordered a Samsung s25 through Samsung directly. I have a perfect credit score and would never expect a phone contract to be refused. It was declined. They took payment and then later on stated I did not pass the credit checks.

A family member later had the same experience. But they were told they passed the credit checks, but failed to pass internal security checks. I do not know what that means and no way of finding out.

On top of all this, the day after I completed my order I received a call from someone saying they were o2. They said they would reduce my bill. I just needed to tell them the login code sent to me by text. This was clearly a scam. But I can't help but wonder if this company shared my details because the phone caller knew quite a bit about me and it happened right after I tried ordering.

Reading other reviews, there appears to be serious issues with this company and not sure why Samsung uses then.

Simlair to many on here, passed the credit check but rejected on internals checks. How can that be possible. No issues with credit - ever, first time I've been rejected for a phone for no real reason. Samsung need to reject this third party vendor a complete joke of a company. What internals do you have other than a credit check ? I like to know what information you hold on me above a credit check. I have no other business with you. Spoken to network, they have no application from them.

Steal your bank details and cancel your order for no apparent reason. I have an exceptional credit record. Went through samsung website. Disappointed they're partnered up with such a theiving company

It took 2 and half hours ,to get new cell and an additional cell added
The employees were nice,and friendly but when asked will the charger cord fit my block at home, She assumed it ,when I got home, the Google charger cord didn't fit my block.
I wouldn't get the screen protector for that price. It didn't last.
It should for the price.

Application got rejected with no reason given after placing an order through Samsung. They have now blocked me from being able to put a new application in for 90 days with no means to contact them or challenge the decision they made. I am deeply disappointed in Samsung for using this service as they lack transparency in their workings and communications between businesses using this is very poor.

I had an exceptional experience with the staff at this mobile shop at 130th ave se, Calgary. Leena went out of her way to be very helpful,getting me the best promotions and discounts available. Would def. recommend the customer service at this store. Thank you again.

Wish I had seen these comments before ordering but I put my trust in Samsung rather than mobileshop.
Is this a scam then? Order cancelled as "network" declined contract. Called Three and they never received any application and was happy to provide me with a contract... really disappointed..especially with Samsung.

Going to have to see if I get my money back

Since the 4th of February 2025, I paid £556.79 for the new Samsung 25+ looked liked a great offer to be told my credit was not accepted. Ive still never received the money back or refunded. Absolutely a disgrace and disgusting.
Why are you doing this to people ? I'll send pictures as proof

Absolutely disgusting- how Samsung put their name to this I will never know. DO NOT ORDER YOUR PHONE THROUGH THEM. I checked out my order thinking it was £20 per month with three, in the presale then recieved an email from Samsung/mobile shop showing additional £27 but no total bill. Called Samsung, awaiting call back for 3 days after repeated calls to them. They suggest I call 3 as they can't tell me my total bill! Called 3 - no record of me whatsoever then got called back by a scam company pretending to be 3 in the mean time and nearly got scammed. Still no nearer to knowing how much my monthly cost is and if it is what I think it is, it's an absolutely terrible deal I'm locked in to. You go round and round in circles trying to get information that no one can answer so I cant even send my phone back. You cannot contact mobile shop, 3 have no record of me and Samsung don't call you back! SAMSUNG SCAM PLEASE AVOID. Shocking experience. I will never use again