Mobileshop.com Opiniones 

I ordered samsung 25 ultra
On black Friday
Then read reviews afterwards
Was worried if I made mistake. Nearly cancelled it.
But very pleased with everything
Checks done same day
Phone arrived next day
O2 network activated day after
Phone number transferred on second working day
Had text message every evening saying what's happening next day
Very pleased

Same as others, ordered phone and o2 contract through Samsung. Mobileshop get involved and the order stalls,
Samsung support say jts o2,
o2 know nothing.
Apparently I should have a verification email from mobileshop, but nothing received.
No way to contact mobileshop.
Not hopeful of ever getting the phone.
Really shouldn't have to spend a week chasing a phone.
Just a very stressful waste of time.

Declined me for no reason, my credit score is perfectly fine, samsung please get rid of this silly side company mobileshop, proper useless

I thought I had a good Samsung deal, until I got rejected with no explanation. I have excellent credit score, fuming.

Scammers! They put a deal to attract attention and then make up excuses to avoid going through with the order. Ordered the O2 Deal for samsung s25 ultra and i have apparently failed security checks with my credit score of over 1000! Worst company to deal with. AVOID AT ALL COSTS

Absolute shambles. Got a perfect credit score never missed a payment in my life. Can provide id etc proof of occupation the lot but still failed security. Easier to get a mortgage than getting a phone on contract. Ordered via samsung website direct. But they use these cowboys.

Ordered and upfront payment for phone on Samsung.com, for o2 contract. Response from Mobilephoneshop com saying security checks and send photos of front/back driving licence, which I did. Heard nothing for 6 days, with order showing as order acknowledged. Contacted Samsung.com who said would look at and respond in 24 hours. 48 hours later contacted them again and informed order cancelled, nothing to do with Samsung, blame mobileshop. No contact made with me so wonder how long it would have been. Don't order from them
UODATE. Now 8th Dec and despite numerous emails/chat still not resolved nor money returned.

Shocking service. Won't deliver your phone and hard to get in contact with.

Worst Mobile Shop in Canada!

Experience was not too hard, They did flag the order for a "id check". The link was sent via text to a online portal, Pretty easy and straight forward.

After about 2 hours of doing said check, The credit check was passed, Phone was dispatched shortly after.

MAKE SURE: You call them to get the link for ID check sent to you & Make sure your DOB is correct otherwise it will auto decline.

Order through Samsung cancelled for “information not provided”. All information was provided including through follow up link. Samsung support were unhelpful in resolving the issue.
Both Samsung and Mobile shop seem to be incompetent. Avoid.

Bought a mobile through Samsung online. Was going to be contracted to O2. Then this company contact me. I got the email saying my order was on hold and that I should ring O2 for a credit check on 0800 9777793. I rang the number and they wanted my passport and driving licence details. They did not sound very professional either. I phoned O2 on a number I found on their website and they told me this number was not an O2 number and it was a scam. Cancelled my order with Samsung straight away. Why are they selling through this broker which was not made clear during the buying process? If you've found this review by googling the number, I suggest you do the same. Looking at the reviews on here it seems like I did the right thing.

Samsung advised to cancel order and place again.
Samsung confirmed cancellation but mobileshop failed to cancel O2 contract.
Will be looking for compensation from them for contract refusals.

Bought an s25 ultra through Samsung, unbeknownst to me Mobileshop was a broker for the process.

I’d assumed that Samsung had deals officially brokered through their own site, being that I have order confirmations from Samsung and O2.

Make sure that you check your junk emails for the information from them.

Feedback for Mobileshop - at least get in contact with Samsung so you can include some form of official blurb about the contracts being brokered through yourself and checking for correspondence from yourself.

Between you and Samsung, you have failed to supply a product, lied, false info, taken my money, not refunded and would appear to be totally useless. Congrats, you have found a new level of poor service.

Ordered a Fold 7 on O2 through Samsung and it went to a hold status almost immediately saying it could take upto 48 hours to resolve.

After a bit over 27 hours later I phoned up Samsung to enquire about wheat was happening. The answered quickly and told me the status was on hold and that they would forward the query on.

All of a sudden I got a texts and emails from O2 explaining the process to get an additional credit check done.

I understand the need for all the checks, but it was my call to Samsung which kickstarted the process. I suspect others had the orders cancelled because something in their process means it's not happening automatically.

So if you get the same make sure you call them ASAP.

Very poor service
Collects huge data (through samsung)
I am very concerned about the misuse of my data

They are dragging Samsung down. Ordered and had multiple cancellations for getting my date of birth wrong because Samsung website asked for US format. Corrected this and rejected again because it had already been rejected. Called multiple times and no resolutions. Honestly - appalling service

I tried to purchase a Z Fold 7 with a THREE 100 gb 24 month sim contract direct from the UK Samsung website as it was cheaper.

I then received an email from a third-party company called "MobileShop" saying they need to do checks. Why isn't this all handled by Samsung?

I then received an email saying that I did not pass credit checks. I have a near-perfect credit rating. A score of 990 in Experian, and no bad debt ever.

The message says they can't give feedback and to call Three. very helpful! They mentioned I could get a code from them if they pass teh credit check.

So I called Three and they said they don't even do the SIM contract that Samsung offered! They couldn't find my order anywhere from the order numbers or my email, so could not help or provide the authorisation number.

They said that if purchased through them and a credit check fails they can appeal it there and then.

I'm worried that the failed credit check has now damaged my clean credit rating!

I'm so annoyed at Samsung for hiding these terrible processes, making fake promises selling sim contracts that don't exist.
And this "MobileShop" for not offering any help, and messing up teh application that Three cant find

Same as many others on here. Went through Samsungs official website to order a new phone. After taking £500 of my money I thought I shouldn’t foresee any problems. How wrong was I! Order was placed on hold for “ internal security checks “ 2 days later order cancelled. Went to another provider and no issues at all. Phone is on its way. Have to wonder what’s really going on here & I’m annoyed they have some of my personal info. Still waiting for my money back too! Samsung should really bin these off. Not a good look for a global brand!!