Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Fantastic communication from a professional and client centred company. We had to book our required equipment to be delivered and set up in a holiday home, whilst in another country, and Martin made t... Ver más

Valorada con 5 estrellas sobre 5

Scooter was delivered to hotel without any problems and picked up at a different hotel problem free. Life saving device while traveling in Ireland and Scotland. Lots of cobble stones in these countrie... Ver más

Valorada con 5 estrellas sobre 5

3rd time hiring a bed from this company. Their service allows for my elderly Mom to come & spend time with us. Martin & his team provide an outstanding service, are understanding,kind & always respond... Ver más

Valorada con 5 estrellas sobre 5

Excellent service from Mobility Direct, extremely fast turnaround when we needed a hospital bed urgently. Order placed on the website on a Sunday afternoon and I had a call from them at 8am the next... Ver más

Información sobre la empresa

  1. Proveedor de equipos de asistencia para la movilidad
  2. Tienda de artículos médicos
  3. Servicio de alquiler de scooters
  4. Servicio de alquiler de sillas de ruedas

Escrito por la empresa

We rent and sell a range of medical & mobility products along with providing excellent customer service and after-sales support.


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

190 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

Ha contestado el 50% de las opiniones negativas

Suele responder en menos de 24 horas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,7

Todas las opiniones

(190)

16 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Great scooter, awesome customer service

We had a great experience renting a mobility scooter from Mobility Direct! I connected with the company by email, set up all the details, and that was it. So easy. Martin was very helpful in making the arrangements. Thomaz, the delivery driver, was terrific, showing us how to breakdown the scooter and reassemble it. I would definitely use Mobility
Direct in the future.

5 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Had a great experience

Had a great experience . The scooter was at the hotel when we arrive and they picked it up after . What a great experience . Highly recommend. The scooter gave my mom the freedom to tour the whole city while I walked along with her !!! It was perfection !!!

16 de junio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Game changer!

I was put in contact with mobility direct by a friend who had used them so they came well recommended. I contacted them at 6pm on a Sunday evening and my mobility scooter was with me early the following morning. A demonstration on how to use it and how to fold it down was expertly carried out and the scooter was adjusted for my height. I hired it for 4 weeks and was assured there would be no problem to extend that at any time. Scooter was collected promptly when I no longer needed. The experience was a game changer in my mobility indoors.

22 de julio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service and products

Great service and products. The knee rover I ordered had great big tyres that allowed me to move about while I recovered from surgery. I needed the product for a little longer and this was not a problem. I would highly recommend this company.

4 de julio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

It is my pleasure to give a 5 star…

It is my pleasure to give a 5 star review for this company. Tomasz delivered the knee scooter directly to my bedroom the day I got out of hospital and showed me how to work the scooter. He was so pleasant and trustworthy. During my time my scooter broke and I had a replacement delivered by the next day. Karen in the office was extremely prompt and helpful every time she called me and made all of the transactions extremely smooth. I would highly recommend this company and have zero negative things to say. Thank you so much Tomasz and Karen

12 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent experience all around

Every aspect of working with Martin and Mobility Direct was wonderful. Prompt responses, helpful guidance, and top-notch customer service throughout the process. Having the mobility scooter for my mom on our vacation made a huge difference and allowed her so much more independence and involvement in our visits to historical sites, family favorite gardens, and shopping outings. We could say yes to so many experiences!

22 de junio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

I just bought a pride apex lite…

I just bought a pride apex lite mobility scooter from Martin at mobility direct , and just wanted to say a huge thank you to Martin for going out of his way to help and accommodate me, I recently had leg surgery and I couldn't get around because I have cerebral palsy where I could only use my left hand and Martin was extremely helpful. Because of my disability he went out of his way to give me an upgrade to a model where I could use a left hand excelerator, I highly recommend mobility direct, thanks again Martin.

24 de junio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Mobility scooter hire

I hired a mobility scooter from Mobility Direct for my son when travelling from Australia. Our experience with Martin was outstanding. He could not have been more helpful or accommodating. The scooter had been dropped off at our accomodation on our arrival and he even went so far as to meet us at the airport on a Sunday on our departure. Would absolutely recommend this company.

2 de octubre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service!

I am disabled and traveling from the U.S. to Ireland for my second visit, I was concerned about getting around while visiting friends. Martin was very easy to work with in making the arrangements via e-mail. Excellent service meeting me at the airport and going over the scooter, then meeting me again to return it. Very reasonably priced for the week I needed it. Scooter easily disassembled to fit in the boot of any taxi. I was able to do so much more on this visit because of the scooter. Highly recommend this company!

13 de junio de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Shabby company

Mobility Direct set up an airbed incorrectly and it was faulty. Martin pressured my elderly father into agreeing to pay €200 to rectify the problem, after paying €2600 the previous day. When I rang and told him I’d be taking legal action if necessary, he snapped that he doesn’t respond to threats and said he’d be turning around, thus leaving my father with no bed to sleep on. I’d recommend not dealing with any company with this level of moral compass. MobilityDirect are fine unless there’s a problem.

Edit:

When I arrived to see what my father had gotten from Mobility Direct, I realised the problem.

It was a secondhand bed, and presumably secondhand mattress. The mattress was also of very poor quality; it wasn’t a proper air mattress, but half foam and half air. It’s for this reason that it was leaking (which is what the problem was).

Mobility Direct’s Google Reviews fooled me.

Martin wasn’t pulling the wool over my eyes by pawning off secondhand goods as new.

To his credit he promptly refunded me, but that was once I threatened him with dealing with this in my professional capacity.

It seems to me that Martin’s success is founded on the exploitation of credulous elderly, and like every cheat, became instantly hostile when challenged.

I’d recommend sticking with the proper accredited companies like HC21 (O Flynn) or any other reputable company as I did in the end.

9 de junio de 2025
Opinión espontánea
Logotipo de Mobility Direct

Respuesta de Mobility Direct

Denis

I appreciate you taking the time to leave a review but I have to point out some inaccuracies.

The "air bed" was set up and installed correctly. It was set up on Friday the 6th of June and today Monday the 9th of June we got a call stating that there was an issue with the air mattress. Your father stated that he had been switching the air mattress off every day and now the mattress was beeping when he turned it on. Air mattresses need to be kept on at all times as they need a constant flow of air going into the mattress and once you switch the mattress off, the mattress starts to deflate. I believe this was what was causing the issue.

I explained to your father that I would drive down to Galway to investigate the issue and if the issue related to the mattress or the how it was set up then there would be no charge but if the issue was related to how the mattress was being operated then there would be a callout charge of €200.

You then called when I was driving down to resolve the issue and pretended that you were a solicitor and threatened me with legal action and told me that no callout charge would be paid.

The offer still stands, we can send someone down to resolve the issue with the air mattress or we can offer a full refund if you prefer.
If we can assist further please contact the office on 01 254 4406
Martin - Mobility Direct


Edit: 12/06/2026 - Customer was fully refunded. Bed and mattress was disassembled by the customer when driver arrived.

Valorada con 5 estrellas sobre 5

Excellent service

We needed to rent a bed & a mobile hoist at very short notice as we had been let down by another company… Martin came to our rescue & sorted everything. We were really impressed with Martin & the company. Great service!

23 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

I would like to thank Martin for going…

I would like to thank Martin for going above and beyond with all his help and advice prior to my trip to Dublin. The scooter was waiting for me at the hotel when we arrived and enabled me to go into various places. I would highly recommend this company.

5 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service

Excellent service. We rented a hospital bed that was delivered very quickly and collected as arranged. Would recommend.

3 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Hired a knee scooter from 4 Feb for a…

Hired a knee scooter from 4 Feb for a month, delivery on time, delighted I had the scooter as had 2 ankle surgeries and was very reliant on the scooter. Would highly recommend hiring from Martin, drop off and pick up was a very smooth transition, and not overly expensive to hire.

3 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Brilliant company…

3rd time hiring a bed from this company. Their service allows for my elderly Mom to come & spend time with us. Martin & his team provide an outstanding service, are understanding,kind & always respond to phone calls & messages. Tomas who delivered & collected was so helpful to us & it is much appreciated. Thank you for such a super service

15 de febrero de 2025
Opinión espontánea

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más