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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

*Renewal Fraud* Beware of Mobilo's billing practices. I signed up 2 years back and today On oct 16th , I was automatically charged $180 for an annual subscription. I canceled right away and asked for... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Do not use Mobilo, they will charge you without any warning. Even when they previously stated no charge will be made. They will just send you a bill that your account has been charged without any refu... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Amazing. Fast, good quality and personalized follow ups by the team throughout our orders. We were not an easy client because we had different batches or orders to make, and some deadlines wer... Ver más

Valorada con 5 estrellas sobre 5

Nathaly was great. She was very patient with me during what I considered to be a complicated set up process. She is certainly a secret to your customer service experience and success. I have hired tho... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Servicios empresariales

Información proporcionada por diversas fuentes externas

For people that want to make a great first impression. Tap your card on a phone and a link opens with your contact details. Just. Like That.


Información de contacto

3,1

Medio

TrustScore: 3 sobre 5

309 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 75% de las opiniones negativas

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3,1

Todas las opiniones

(309)

32 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

Not a good fit for my company

Not a good fit for my company. Been spending too much time trying to get tech help with support on an app that is NOT user friendly at all. Service is everything to me, and needs to be consistent. I'll pass.

18 de mayo de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Horrible Experience

I made a mistake. I ordered this thinking it was something else. 90 seconds after ordering I realized it and sent an email. 4 days later I received a call and they said they will look into it. 7 days later they shipped it anyways. The card has no data on it and customer service will not make it right.

Shame on them.

10 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Maredy made my Mobilocard experience…

Maredy made my Mobilocard experience one that saved me as a customer. She very patiently answered my questions, kindly endured my interruptions, and professionally taught me what I needed to know. I can only hope that if I need customer support again that I am fortunate to have Maredy as my agent!

1 de mayo de 2025
Opinión espontánea
Valorada con 4 estrellas sobre 5

Great card, fast service they just need to work out website interface to make ordering easier

Updated review. *The card arrived and it looks amazing. It works well and you can edit your details on line. We did a few test runs and realized I need to adjust some info. The updates show up quickly. The staff worked hard to resolve my order issues. (** I found that the design page/order page does not make it clear enough if your order is underway or not). When we got that sorted it arrived in a few days.

13 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent technical support

I asked for support twice to get the landing page of digital business card of our company as expected. Mobiliocard provided timely and dedicated technical support to resolve my issues. Both the techs were generous and sincere to help me as a client.

23 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Over and above service

Ernst contacted me on his day off, expecting it to be a quick and simple fix—but it turned out to be much more complicated than anticipated. Despite that, he never made me feel like I was an inconvenience. He handled everything with patience and professionalism, and it was clear he genuinely wanted to see it through and get it sorted properly. He absolutely went above and beyond for me, and I really appreciate it.

21 de marzo de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Terrible service

Terrible service.

I purchased two cards, but they are nowhere to be found.

There’s no way to contact customer support.

On top of that, the portal works terribly and is full of bugs.

14 de abril de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Beware auto charging

Not a bad idea but business practice is full on scam. They trick you into an annual renewal and then don’t let you cancel when you decide it is a worthless purchase.

27 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Came for a print out on a card, found a fantastic Design service, in addition.

I use Mobilo services since a few years, and I am happy with them.
Recently I decided to upgrade to a custom design, and I thought that was I was purchasing was "just" a print out on a card. I was wrong.
But Ireceived instead, was a service even more valuable: a dedicated professional, who took inspiration from my design requests, and realized my vision. Invaluable service, and extremely fast, to.
Thanks to the proffesionalism of your Custom Design Team.

24 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Must have!

Works well and it's modern, no more paper business cards your clients will lose before they transcribe it on their phones/computers. And if you have any problem, the help service is fast, responsive and they resolve! Must have!

6 de marzo de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

If I could give a zero... I would

If I could give a zero, I would. The card renewed on one day this week, and as soon as I saw the charge, I asked to stop the subscription and they refused to refund the charge. This is terrible customer service, and the person in charge of customer service continued to tout how customer service-oriented they were while refusing to refund the same day it was charged. I've never experienced this before and cannot recommend this service. All other companies are responsive to requests like this, but apparently, Mobilo is not interested in being a 5* service company. Very disappointing!

27 de febrero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

brutal company took them forever to get…

brutal company took them forever to get a basic design done and couldnt follow instructions. once they finally got the design done and shipped the card it arrived damaged. * no refunds provided* its a one-shot deal if the card arrives and looks terrible

24 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great (and fast) service from Ernst

Great (and fast) service from Ernst. He contacted me initially to advise that one of the logos was poor quality (had i got a better one) and ended up tailoring it perfectly to our requirements. A clever idea as traditional business cards have gone out of fashion and a simple way to give out your business details and track usage.

19 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

The people make the difference

The app didn't work well for me. I was trying to buy cards for my business team and was having trouble uploading logos and information. I decided to shoot them an email. It was quickly answered by Conner Parry and he set up a Zoom call for the next day. Conner made all the difference. He took my logos and information and had his design team send me a proof by the end of the day. By that afternoon the cards were on the way. In this modern world, people still make the difference. Nice job, Conner.

23 de enero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Better options exist. Deceptive pricing.

Prompt responses from customer service. App does not work well. Exceptionally buggy setup and login (which I could NEVER do).

Note: most phones need the QR code as tapping does not work consistently for all phone models.

Deceptive pricing regarding printing fees/printing for number of members. Customer service resolution was literally “we can deactivate it and you can discard it.”

Less than helpful.

8 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Good product and very simple to use

It’s a very easy company to work with. Fast delivery and very adaptable to changing needs and demands… also means you’ll never forget to have a card with you for unexpected introductions.

9 de diciembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

If it could be less than zero

If it could be less than zero, I'd do that. Their system is less than a joke. Nothing works. None of the tutorials is right. Nothing is thought out well. It is a waste of your time and money and after 499 useless support emails, you will have nothing useful. Children could write better apps. Don't waste your valuable time. ***Update - I had dozens of emails and a damn sales call from them and they can't find me? Speaks to the incompetence at the root of the issue. My experience seems common.

3 de diciembre de 2024
Opinión espontánea
Logotipo de Mobilo Card

Respuesta de Mobilo Card

Dear Beian, thank you for your feedback. We were not able to find any orders or support tickets under your name. We respond to most tickets within 15 minutes, we have a 98% satisfaction score, and provide an immediate refund in case our product is not meeting expectations. Can you please share your email address or order number so we can make this right?

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