Mobiquip Opiniones 

179
•
TrustScore: 4.5 sobre 5

4,4

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I ordered a Cosi Jubilee riser recliner chair from Mobiquip in August 2026 it was delivered by a 2 man team from HDD with no problems. Within a few days the chair controller became defective, the bac... Ver más

Valorada con 5 estrellas sobre 5

Great purchase, lighter compared to the excel elise, would be better if the pram came with a basket as standard as any parent with a child with special needs will know the amount of stuff you need wit... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The chair arrived a day early, and the delivery fella went to a proper effort to deliver to it door without detailed directions or phone contact. The chair is great - light enough to potter about in a... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I was told that upon my wheelchair arriving, someone would put it together for me and I would be shown how to use it, etc. This did not happen. Thankfully I was able to read the instructions and sort... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Proveedor de equipos de asistencia para la movilidad

Escrito por la empresa

MobiQuip is a fresh, forward thinking mobility company. We are a team of people that have many years of mobility industry expertise, unrivalled practical and hands on experience of mobility equipment. Our knowledge is extensive and we have strong working relationships with all of the key manufacturers that supply the mobility industry in the UK. Our aim is to help you navigate your way through the options available and make buying mobility equipment easier. At MobiQuip we discuss your circumstances, needs and requirements to establish exactly the perfect mobility solution for you. We want to keep things simple and make your buying experience a pleasurable one. We hope that you find the MobiQuip website easy to use and we look forward to speaking to you.


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

179 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,4

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(179)

29 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

I have purchased two now and both times…

I have purchased two now and both times the same thing has happened.
The nut loosens on the front seat attachment to the buggy bar.
It makes it unsafe and my 4 year old couldn't use it.
Tried to contact customer service and didnt recieve a reply.
I was desperate... so I bought a second buggy exactky the same and the same thing has happened again!
The nut has come off!

Again not contact from customer service and all I want to do is buy a new nut for the screw to reattach it. Can't find the nut anymore in hardware stores!
Please can customer service contact me!
I have a severely disabled little boy who's struggling and I really can't afford a new one.

27 de octubre de 2023
Opinión espontánea
Logotipo de Mobiquip

Respuesta de Mobiquip

Hi Danielle

I'm very sorry to hear of the issue you have experienced.

Unfortunately, I cannot see that we have received any correspondence from you so are unable to contact you directly - could you please either email sales@mobiquip.co.uk or call us on 0800 118 2625 so we can retrieve your order details and assist you with a repair or replacement.

Kind regards

Jamie
MobiQuip

Valorada con 1 estrellas sobre 5

AVOID!!

If I could give 0 stars I definitely would. First off their customer service is absolutely shocking, 2nd of all I got in touch with their sales team via email to state some concerns I have over my daughters pushchair that I ordered 4 months ago as its already broken. I've asked them for a refund because this pushchair is also not crash tested. Which is putting childrens lives at risk. It doesn't state anywhere on the website that the stroller isn't crash tested which I understand this isn't lawful. However, it should clearly state this on the website. In my personal opinion. Avoid at all costs, we're taking this further as well.

9 de agosto de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

AVOID

Terrible customer service with a attitude don't declare that the pushchair isn't crash tested and had the decency to call me stupid for not checking. Nice to see a company is taking advantage of the vulnerable and putting 300 pound before a child's life. I'd avoid this place like you'd avoid the bubonic plague

9 de agosto de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing customer service

They are an amazing company and their service is brilliant. i asked for something that was missing and they responded straight away and gave me a replacement next working day.. in ever write reviews but couldn’t help and come write something as the service was brilliant.. Thank you!

15 de julio de 2024
Opinión espontánea
Valorada con 3 estrellas sobre 5

Useless Hood

Purchased the Mobiquip XL for my Son. The hood is useless, as mentioned by another review below. However Mobiquip's customer service were quick to address the issue following my complaint and offered me some helpful solutions. They have also advised that talks are in place to modify the design. If you need the pram for a day out, knowing it won't rain then I'd recommend the pushchair. Otherwise, I would not recommend it for every day use and would advise to wait for the updated design.

17 de abril de 2024
Opinión espontánea
Valorada con 2 estrellas sobre 5

We bought the pink Mobiquip for are…

We bought the pink Mobiquip for are Daughter, all in all the pram is excellent however the hood is absolutely useless is any type of wind. Smallest bit of wind and it blows up and of, and on one occasion blew up and caught me in the face causing my glasses to come of and leaving me bruised to the eye with the impact. This really needs to be addressed as this is a safety issue and also impractical to have a hood that can't be used if there is any wind at all.

8 de febrero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic company very professional and understanding

Order # 206-4419887-6574760

I bought a wheelchair from MobiQuip and was impressed that it ahead of time. The quality of packaging was superb and protected the wheelchair during transit. Unfortunately I had to return it as it didn’t suit my particular needs but it was everything that it said it was in the description. The problem now is the company I chose to return it pick it up and half way though it’s journey has been lost. I’ve taken it up with the courier and raised a complaint about the poor service. So I contacted MobiQuip to let them know the progress and they have offered me an extension of the return period. So thank you I will definitely be buying a replacement from form you when the other one arrives back with you.

24 de agosto de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Absolutely brilliant company

Absolutely brilliant company. I bought a wheelchair end of last year in preparation for upcoming surgery, unfortunately this was cancelled and again 3 more times. Therefore the wheelchair didn't get a test drive. 8 months on I have now had surgery and had to use the chair. Sadly a couple of problems cropped up which made the chair difficult to management. I contacted Mobiquip and spoke to Adam. He was so polite, understanding and listened completely to what the problem was. I sent photos of the issues and he arranged for some parts to be sent out to me. I received these early the next day, but sadly didn't correct the issue. After another conversation with Adam, he arranged for a complete replacement of the whole chair. This also arrived extremely quickly. We assembled it straight away and had a test drive showing that it was perfect. I cannot recommend this company highly enough and that is only because of the excellent service Adam has provided (the wheelchair is pretty darn good too☺️). Mobiquip are certainly very lucky to have such an exemplary employee. Thank you Adam for making this so easy to rectify.

30 de marzo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic service from this seller

Fantastic service from this seller. What means the most is the friendly, helpful and fast customer support. They have a genuine understanding of your situation and go the full mile to get you what you need, and no hanging on the phone on hold for ages, all calls where answered quickly. Highly recommended ! Thanks :)

13 de febrero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great pushchair, price & customer service

Recently purchased a pushchair from them, arrived quickly and it's great. I couldn't get the red safety catches to lock in place so I called them. The guy was really helpful and explained how to clip them down. My son loves it and it makes going out with him so much easier. Many thanks

25 de febrero de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Poor service and stroller

Brought a stroller for my disabled son 9 month ago and the foot rest has broken because it has always been to tight. I complained not long after purchase but they said that's how they are made ! So instead of send another one they are trying to make pay near 50 pound for another one digusting firm !

23 de febrero de 2022
Opinión espontánea
Logotipo de Mobiquip

Respuesta de Mobiquip

Hi Lucy. All of our goods are supplied with a 12 month warranty and we haven't had anyone raise an issue with the foot rest which we haven't resolved under this warranty. We pride ourselves on the quality of our goods and high level of customer service so certainly wouldn't claim this is how they are made! If you would like to contact us on 0800 118 2625, we can look into the foot rest issue for you immediately to get this resolved. Many thanks, Jamie.

Valorada con 1 estrellas sobre 5

Poor service overall

Had problems with the travel kit for the stoller .its a joke the rain cover riped as soon as the wind blew and the basket well I dont know who designed it but it's no good for nothing . And the foot rest is a pain in the..... to keep putting on and off . So I would not buy again ! The after service is a complete joke the fella was very rude and obnoxious to me regarding the problems just told me to throw it all away !

14 de febrero de 2022
Logotipo de Mobiquip

Respuesta de Mobiquip

Hi Ian. Very sorry to hear about these issues – this certainly isn’t the service MobiQuip pride ourselves upon offering to all our valued customers. So I can investigate the issue for you and arrange a suitable resolution to the difficulties you have experienced with the pushchair accessories, could you please contact us on 0800 118 2625 where I will gladly assist you myself. Kindest regards, Jamie

Valorada con 5 estrellas sobre 5

Great company to deal with, great wheelchairs

Unfortunately i found myself needing a wheelchair and never had the need for one before i was at a bit of a loss of what i needed.
After a few hours research, i decided the G-Explorer ticked the boxes for my requirements.
After confirming an elevated leg rest was an option and available, placed the order over the phone.
Jamie was so helpful but also friendly and knowledgeable... and absolutely zero sales pressure.
Two days later the wheelchair arrived and have been over to the park a few times already on it.
Will definitely be dealing with them again for any future orders and would definitely recommend.

5 de septiembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

I had a fantastic experience buying my…

I had a fantastic experience buying my colt deluxe mobility scooter from Moby quip. The help of the sales team was great they were so understanding of my needs . Explained everything to me in considerable detail especially as it’s my first purchase of a mobility scooter ever! Also the salesman recommendation of a colt deluxe .was most appreciated than another brand I’d asked about because it’s far better and more suitable for all my requirements They’re so friendly, professional and helpful if I could leave more than five stars I would superb company highly recommend them!

30 de junio de 2020
Opinión espontánea

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