Banner for moneyhelper.org.uk (incl. pensionwise.gov.uk)

moneyhelper.org.uk (incl. pensionwise.gov.uk) Opiniones 

312
TrustScore: 4.5 sobre 5

4,4

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The staff is very patient, take time to gather, process my information and provide professional advises on relevant areas that I asked for and more. A follow-up summary was very useful for further act... Ver más

Valorada con 1 estrellas sobre 5

Spoke to a rude, unhelpful and cold advisor when calling for advice about a complicated pension situation for which I could not find any advice on the Internet. Kept interrupting me whilst I was try... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

What a great service that is provided by pension wise/money helper. I had not a clue about my pension options but I spoke with a very knowledgeable gentleman who was very patient with me and understoo... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Very professional and at anytime. I didn’t understand anything. They would repeat it and try an easier way for me to understand. Covered everything I needed to know. Included Spam and internet safety... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Fondo de pensiones
  2. Asesor financiero
  3. Planificador financiero
  4. Servicio financiero no bancario
  5. Oficina de pensiones
  6. Proveedor de planes de jubilación

Sobre moneyhelper.org.uk (incl. pensionwise.gov.uk)

Escrito por la empresa

Making your money and pension choices clearer

MoneyHelper offers you clear money and pensions guidance that’s quick to find and easy to use. Our service is backed by government and provided through the Money and Pensions Service.

Whatever your circumstances, we’re on your side. Our website, helplines, webchat and email services can answer your questions in the way that suits you best.

MoneyHelper also provides Pension Wise, a free and impartial government service to help you understand the different ways you can take your pension pot with our one-hour appointments.

You can get an appointment if you have a UK-based defined contribution pension and are:

  • 50 or over
  • or under 50 and:
  • inherited someone else's pension, or
  • are retiring early due to poor health.

We can also help you:

  • deal with debt
  • reduce your spending and build up savings
  • navigate life events such as redundancy, relationship breakdown, retirement or bereavement
  • budget for bills or major purchases
  • learn about mortgages and renting
  • find out about extra benefits and entitlements
  • report financial scams or fraud.
 

How to find us

Online:

Phone


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

312 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 96% de las opiniones negativas

Suele responder en menos de 1 semana

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,4

Todas las opiniones

(312)

222 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Great experience: was like talking…

The whole experience was like talking to a good friend, whom you truly trust. Conversation flowed with ease and this made asking questions really very easy and comfortable. Didn't feel like anything I had to ask was silly and I was treated with complete respect - really was a great informative conversation (chat). Thank you so much.

7 de mayo de 2026
Opinión espontánea
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Respuesta de moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi,

Thank you for leaving us a review.

We’re pleased you had a good experience with us.

Thank you.

Valorada con 5 estrellas sobre 5

you MUST do this first.

Having almost been pressurised into shifting my private pension to the first company i came across, i decided to contact Pension wise and make an appointment.
Good job i did.
75 minutes later after a well informative and constructive conversation i had a clearer view and idea of what to do. You might think you know what,s best but trust me, give Pension wise a call, make an appointment and take your time. it,s worth it.
Highly recommended. !

27 de abril de 2026
Opinión espontánea
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Respuesta de moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi,

Thank you for leaving us a review.

We’re pleased you had a good experience with us.

Thank you.

Valorada con 5 estrellas sobre 5

Very helpful

Very helpful, knowledgeable and easy to get the questions I needed answering .
Highly professional, would recommend and use again, thank you.

11 de mayo de 2026
Opinión espontánea
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Respuesta de moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi,

Thank you for leaving us a review.

We’re pleased you had a good experience with us.

Thank you.

Valorada con 5 estrellas sobre 5

Private pension advice

Very knowledgeable and helpful

13 de mayo de 2026
Opinión espontánea
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Respuesta de moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi,

Thank you for leaving us a review.

We’re pleased you had a good experience with us.

Thank you.

Valorada con 1 estrellas sobre 5

condescending manner

initial call to the operator left me cold and uninterested in taking things any further with this company, due to his patronising and condescending manner

13 de mayo de 2026
Opinión espontánea
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Respuesta de moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi,

Thank you for leaving us a review.

We’re sorry your experience with our service wasn’t what you expected.

Please email us at contact@maps.org.uk so we can look into what happened.

Thank you.

Valorada con 5 estrellas sobre 5

Would highly recommend!

I enquired due to trying to obtain holiday insurance with existing health conditions & having an awful experience. Moneyhelper sent me a link & were extremely helpful over the phone. I am now sorted thanks to Moneyhelper & very grateful.

20 de mayo de 2026
Opinión espontánea
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Respuesta de moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi,

Thank you for leaving us a review.

We’re pleased you had a good experience with us.

Thank you.

Valorada con 5 estrellas sobre 5

Helpful and knowledgeable

I had questions about my existing workplace pensions and future vis self employed options. The advisor was knowledgeable, clear, helpful, and warm, helping me to resolve my queries and leaving me with a clear understanding of my options. Definitely worth using this free service!

12 de mayo de 2026
Opinión espontánea
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Respuesta de moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi,

Thank you for leaving us a review.

We’re pleased you had a good experience with us.

Thank you.

Valorada con 5 estrellas sobre 5

Excellent service

Being able to speak to someone knowledgeable for personalised information which is impartial and non-commercial was invaluable. The agent was helpful, listened to my situation and didn't rush the conversation. I know I can go back to them if I have further questions. 100% recommend.

7 de mayo de 2026
Opinión espontánea
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Respuesta de moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi,

Thank you for leaving us a review.

We’re pleased you had a good experience with us.

Thank you.

Valorada con 5 estrellas sobre 5

Travel insurance.

Excellent service.we used Money Helper to book our travel insurance.

13 de mayo de 2026
Opinión espontánea
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Respuesta de moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi,

Thank you for leaving us a review.

We’re pleased you had a good experience with us.

Thank you.

Valorada con 2 estrellas sobre 5

MH bespoke session

Each session needs to be bespoke to client’s scenario, which could be hashed out in 10 mins. Agent took 1hr 10 mins. The meeting was a waste of time.

12 de mayo de 2026
Opinión espontánea
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Respuesta de moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi,

Thank you for leaving us a review.

We’re sorry your experience with our service wasn’t what you expected.

Please email us at contact@maps.org.uk so we can look into what happened.

Thank you.

Valorada con 1 estrellas sobre 5

Complete waste of time

This organisation is a complete waste of time and I wasted a lot of my time and effort yet ended up with no advice. "Book a telephone appointment" had nothing available for two months. "Book an online appointment" is a total con and at the end of it you aren't given an appointment with an adviser. I tried using "Live Chat", typed in an extremely detailed description of my problem, waited 20 minutes and received no response, closed the browser window. Then when I went back to the site later to check something else, Live Chat popped up with an adviser having asked me loads more questions. Tried to reply but was taken right back to the AI chatbot starting question of "What is your name?". Total waste of time. Then they woke me and wifey up at 1:09am by sending me an email asking for more feedback!

18 de mayo de 2026
Opinión espontánea
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Respuesta de moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi,

Thank you for leaving us a review.

We’re sorry your experience with our service wasn’t what you expected.

Please email us at contact@maps.org.uk so we can look into what happened.

Thank you.

Valorada con 5 estrellas sobre 5

Excellent clear information

Excellent clear information. Saved me having to wade through all the data checks, call queues, hold music of my 2 pension providers to ask a specific question about 'small pot' rules.

13 de mayo de 2026
Opinión espontánea
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Respuesta de moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi,

Thank you for leaving us a review.

We’re pleased you had a good experience with us.

Thank you.

Valorada con 5 estrellas sobre 5

Very professional and tailored advice

Very professional and tailored advice. Clearly explained

12 de mayo de 2026
Opinión espontánea
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Respuesta de moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi,

Thank you for leaving us a review.

We’re pleased you had a good experience with us.

Thank you.

Valorada con 1 estrellas sobre 5

Complete waste of time

Complete waste of time, woman on the phone wasted an hour of my time and got no help whatsoever

18 de mayo de 2026
Opinión espontánea
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Respuesta de moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi,

Thank you for leaving us a review.

We’re sorry your experience with our service wasn’t what you expected.

Please email us at contact@maps.org.uk so we can look into what happened.

Thank you.

Valorada con 5 estrellas sobre 5

Called moneyhelper after seeing Martin…

Called moneyhelper after seeing Martin Lewis show, the guy was so knowledgable and helpful
I wanted clarity on a final pension and he gave me that! And talked through my other pensions
Also advised me I didn't need to pay £1000 per pension for financial advise, which I wasn't going to, but amazing that the FA wanted that
Well done moneyhelper

8 de mayo de 2026
Opinión espontánea
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Respuesta de moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi,

Thank you for leaving us a review.

We’re pleased you had a good experience with us.

Thank you.

Valorada con 5 estrellas sobre 5

The whole experience was tremendous

The whole experience was tremendous,timing of the call, professionalism throughout and the exceptional knowledge of the pension market. Jim the representative for pension wise was magnificent in every way thoughout the call. He explained every detail and more importantly he took time to listen . Thank you Jim.

6 de mayo de 2026
Opinión espontánea
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Respuesta de moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi,

Thank you for leaving us a review.

We’re pleased you had a good experience with us.

Thank you.

Valorada con 5 estrellas sobre 5

Clear and helpful advice

Clear and helpful advice. I had a fair amount of knowledge on pension options but some questions on the detail. The agent was knowledgeable and able to answer my questions. Well worth the hour spent
(This review relates to a PensionWise appointment)

5 de mayo de 2026
Opinión espontánea
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Respuesta de moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi,

Thank you for leaving us a review.

We’re pleased you had a good experience with us.

Thank you.

Valorada con 5 estrellas sobre 5

I was struggling to get travel…

I was struggling to get travel insurance as I was on a waiting list for knee surgery. Once my medical history had been taken, money helper were brilliant in directing me to several companies who would insure me.

4 de mayo de 2026
Opinión espontánea
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Respuesta de moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi,

Thank you for leaving us a review.

We’re pleased you had a good experience with us.

Thank you.

Valorada con 5 estrellas sobre 5

Overall valuable information!

Overall very satisfied with appointment & time given, explaining discussing the 6 options for your pension - clearly setting out how each work. Good guidance for anything you have missed or required to check within your own pensions & providers. Really its all learning & picking anything you may have not known or fully understood before. Overall very valuable information!

14 de abril de 2026
Opinión espontánea
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Respuesta de moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi,

Thank you for leaving us a review.

We’re pleased you had a good experience with us.

Thank you.

Valorada con 5 estrellas sobre 5

Very knowledgeable advisor explained…

Very knowledgeable advisor explained everything I needed to know.

21 de abril de 2026
Opinión espontánea
Logotipo de moneyhelper.org.uk (incl. pensionwise.gov.uk)

Respuesta de moneyhelper.org.uk (incl. pensionwise.gov.uk)

Hi,

Thank you for leaving us a review.

We’re pleased you had a good experience with us.

Thank you.

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