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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Went through their whole household insurance quote and then wondered why quotes were so high. Checked its analysis and it said things like having no contents cover was odd (when I had used their sugge... Ver más

Valorada con 1 estrellas sobre 5

Ordered a Shark cordless vacuum using MSE's discount code. Order accepted, money paid, email confirmed. 2 hours later appropriately named Shark cancelled order but advised money would not be refunded... Ver más

Valorada con 5 estrellas sobre 5

Terrible Service. When I first called spoke to a really helpful person called Anne, gave me great deals, I thought, but now I have had loads of problems with the cut offs and after numerous calls for... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Martin Lewis complains about scammers using his name, but then encourages people to use moneysavingexpert.com. The Cheap Energy Club run there doesn't work properly, the deals headlined in his newslet... Ver más

Información sobre la empresa

  1. Servicio de noticias

Escrito por la empresa

Created by Martin Lewis on Feb 03 for just £100, MSE's ethical stance and Consumer Revenge approach have made it the UK's official no. 1 money site with over 10 million unique users a month and its forum is the UK's 7th biggest social network on its own steam. The average person in the UK can give themselves the equivalent of a 25% pay rise, by being an active, savvy consumer and shifting to the very best deals; our site's here to show you how.


Información de contacto

2,0

Malo

TrustScore: 2 sobre 5

783 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 22% de las opiniones negativas

Suele responder en menos de 1 semana

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Valorada con 4 estrellas sobre 5

Forum is interesting

I joined the MSE Forum a while back and am intrigued by the issues raised by members and the range of replies given by other "Forumites".
Some issues are moral dilemmas. Some involve legal matters. Sadly, some Forumites seem to be underqualified to give advice, but others are well informed. Issues raised are often ones I had never thought about - including legal entitlements others may have over your property [even when that is freehold].
Well worth joining the Forum, but keep eyes open!

24 de diciembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Sold my data

Went on line to get health insurance quotes. MoneysavingExpet sold my details to insurance canvassing sales companies. Now being plagued with calls. Thanks Martin Lewis ( I don't do adverts, but I do sell your data).

6 de diciembre de 2025
Opinión espontánea
Valorada con 2 estrellas sobre 5

Budget today

So Martin why didnt you say on todays show the child couple benefits cap is over 25k… !!!! Im sure the pensioners and rest would love to know that… disgrace

27 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

I spoke to a lovely lady called Sally…

I spoke to a lovely lady called Sally who helped me get a cheaper gas & electric which is very good & got me boiler cover with the 1st 3 months free. I would recommend her to absolutely anyone.

26 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Informative and helpful - 5*

I have always found the information on site helpful and must have saved hundreds if not thousands over the years, and earned even more as vouchers or cashback!!

I have only had to contact the MSE team once when i wasn't sure how the Cheap Energy Club cashback worked, and I got a really quick and helpful response from the team.

Thank you MSE!

13 de noviembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Their recommendations are scams

Their recommendations are scams. They recommended the Tembo for Cash ISA, which proved to be a scam. Logically, if you promote a SCAM then you are a scammer. AVOID AT ALL COST. I should have stayed with Starling.

6 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Guide for financial planning

Money Saving Expert is one of my favorite websites for financial information. It has helped me resolve numerous disputes with various companies. For example, I had an issue with a delayed flight, and I used a service they offered called Resolver. As a result, I managed to obtain £2,100 in compensation from the airline. Unfortunately, Resolver is no longer available, but it was one of the excellent services provided by Money Saving Expert.

I use Money Saving Expert to find the best cash ISA deals, fixed deposit offers, and mortgage options. I always check the site for all my financial needs. I recommend this website to everyone, including those looking for information on mobile phones, energy plans, broadband, and more. Thank you.

5 de noviembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Utterly useless

Utterly useless, won't recognise passwords, constantly having to change them, Energy comparison club , don't get me started,the only good it does now is to provide a colony for bugs ... Rubbish.

29 de octubre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

I always clear my credit card every…

I always clear my credit card every month. I recently used it to pay £6000 for part payment for a used car which I cleared on the due date. Now I am being refused credit as the £6000 is still showing on my credit score. I hope it will revert back to normal. This has never happened to me before even though I use my credit card for most purchases and have never had any outstanding balance past the due payment date. Quite shocked.

16 de octubre de 2025
Opinión espontánea
Logotipo de MoneySavingExpert.com

Respuesta de MoneySavingExpert.com

Hi Naomi,

We're sorry to hear the balance is still showing on your credit report; lenders typically report balance changes every 4-6 weeks so it won't be updated straightaway on your report. However, if it's been longer or you don't think something is showing correctly, you can raise a dispute with TransUnion (the credit reference agency who power Credit Club) via the buttons in your report.

If you need any support with this, please email CreditClub@MoneySavingExpert.com and we'd be happy to help.

Kind regards,
MSE User Relations Team

Valorada con 1 estrellas sobre 5

Dodgy Advice from Cheap Energy Club AVOID

Joined Cheap Energy Club as MSE has been a trusted consumer focused organisation for years. Recently received a note about moving to British Gas for an amazing deal so decided to switch. MSE we're aware of my current deal as the comparison quoted my existing tariff with EON next. Completed the switch on their adviceonly to be charged £100 exit fees. Complained and got a response from someone called the MONY group (ironically titled) stating it was my fault and I should have known. I'm now £100 out of pocket and on a more expensive tariff with EON next. What a waste of time, effort and money!
Unfortunately this company (Mony Group) continue to lie, at the time the comparison was listed MY CORRECT TARIFF WAS LISTED AND I WAS MISADVISED. Dreadful dreadful organisation AVOID AT ALL COSTS!!!!!!

16 de octubre de 2025
Opinión espontánea
Logotipo de MoneySavingExpert.com

Respuesta de MoneySavingExpert.com

Hi Kris,

We're sorry to hear you've been charged exit fees. We've looked into this further, and can see that at the time of your application you listed your tariff as your supplier's standard variable. This tariff doesn't have exit fees, so if you believe you have been charged incorrectly please reach out to your supplier.

If the tariff wasn't listed correctly, unfortunately we we wouldn't have been able to display the exit fees - you have a 14 day cooling off period from the date you submit your application if you change your mind.

Kind regards,
MSE User Relations Team

Valorada con 5 estrellas sobre 5

Money Saving Expert Forum

Money Saving Expert Forum was invaluable in helping me navigate my way through a dispute with a parking company. A week before my date in court, the case against me was 'thrown out'. Another scam parking fine has been beaten! It was stressful but worth it and I was guided by the advice in the forum throughout the whole process

14 de octubre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Total harassement

Total harassement. Total BS. They keep calling and calling and calling, even when numbers are blocked. Should be stripped of any license to operate.

And if the below is true, then what are you doing to stop other organisations masquerading as you and wasting customers time (your comments show no interest in this matter)..

13 de octubre de 2025
Opinión espontánea
Logotipo de MoneySavingExpert.com

Respuesta de MoneySavingExpert.com

Good afternoon,

We can confirm that the number calling you is NOT MoneySavingExpert.com - we're an online-only website and don't operate in this way.

Kind regards,
MSE User Relations Team

Valorada con 5 estrellas sobre 5

Great advice from MSE…

We are a couple in our early seventies with some pre existing medical conditions which are all well managed and had no travel insurance medical claims .
Despite this, looking directly at travel insurance charges the quotes were around £1500 for annual insurance and the cheapest was £950 but did not cover cruises.
Looked at the MSE site and it suggests we consider the best bank account packages and I am very glad we did.
We have Nationwide accounts and by upgrading to their flex plus account (£18 per month, £218 per year) we get travel insurance, vehicle breakdown insurance and mobile phone insurance cover. We did have to contact Aviva re our medical conditions and had to pay an additional £259 but compared to other quotes and the additional benefits it is less than half the cheapest quote.

We also switched over to outfox the market a year ago and again this saved us money, thank you moneysavingexpert.com

29 de septiembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Avoid this comparison website!

Avoid this comparison website. I took out a contract which offered £60 voucher so that the contract ended up significantly cheaper in net cost but I haven't received my voucher after months. The voucher provided claimed that my contract wasn't tracked and MSE weren't able to do anything about it, as if consumers don't mind making the wrong choices.

10 de octubre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Be very careful about moneysavingexpert energy club

Be very careful about moneysavingexpert energy club. The new marketing from MSM suggests that the combined power of MSM subscribers secures improved tariffs to that which you would secure on your own. I provided all the required information on the MSM site to compare the deal MSM offered with my existing annual energy fix. The conclusion was that MSM analysis said that I would save about £240 per year by switching to another provider. When I dug into the detail of the analysis, MSM used higher Kw/hr and higher standing charge than the tariff I am on (despite me providing my correct existing tarrif). The actual real comparison was that I would pay more by switching AND pay an exit fee of £50 to my existing provider. I'm surprised that Martin Lewis continues to endorse MSM.

8 de octubre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Martin Lewis, get this website fixed!

Martin Lewis complains about scammers using his name, but then encourages people to use moneysavingexpert.com. The Cheap Energy Club run there doesn't work properly, the deals headlined in his newsletter just don't exist for many of us because it's faulty. Reaching out via email gets a stock reply without actually fixing the real problem. Nobody in charge gives a damn. The forums are full of unaddressed issues. All in all an underperforming company.

1 de octubre de 2025
Opinión espontánea

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