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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Went through their whole household insurance quote and then wondered why quotes were so high. Checked its analysis and it said things like having no contents cover was odd (when I had used their sugge... Ver más

Valorada con 1 estrellas sobre 5

Ordered a Shark cordless vacuum using MSE's discount code. Order accepted, money paid, email confirmed. 2 hours later appropriately named Shark cancelled order but advised money would not be refunded... Ver más

Valorada con 5 estrellas sobre 5

Terrible Service. When I first called spoke to a really helpful person called Anne, gave me great deals, I thought, but now I have had loads of problems with the cut offs and after numerous calls for... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Martin Lewis complains about scammers using his name, but then encourages people to use moneysavingexpert.com. The Cheap Energy Club run there doesn't work properly, the deals headlined in his newslet... Ver más

Información sobre la empresa

  1. Servicio de noticias

Escrito por la empresa

Created by Martin Lewis on Feb 03 for just £100, MSE's ethical stance and Consumer Revenge approach have made it the UK's official no. 1 money site with over 10 million unique users a month and its forum is the UK's 7th biggest social network on its own steam. The average person in the UK can give themselves the equivalent of a 25% pay rise, by being an active, savvy consumer and shifting to the very best deals; our site's here to show you how.


Información de contacto

2,0

Malo

TrustScore: 2 sobre 5

783 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 22% de las opiniones negativas

Suele responder en menos de 1 semana

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

Promises never kept

I changed my energy tariff through this website. I completed all the forms online including my bank details for payment for the new contract. 2 weeks still nothing. Chased them up several times. Nothing. They kept replying with "we will get back to you". Useless.

26 de mayo de 2025
Opinión espontánea
Logotipo de MoneySavingExpert.com

Respuesta de MoneySavingExpert.com

Hi Richard,

I'm sorry you've had trouble with your energy switch. We reached out to the provider, who confirmed they were experiencing a delay and that all tariff changes would be processed and backdated. Please let us know if you have any further trouble though, as we're happy to escalate this to the provider for you.

Regards,
MSE User Relations team

Valorada con 2 estrellas sobre 5

An article regarding wills and what…

An article regarding wills and what happens if the solicitors you took the will out with go close down. There is no back up, you loose your money unless you're happy to go to another firm of solicitors to sort it out. And unless you take out another will to override the first one, it could be out there somewhere.

29 de mayo de 2025
Opinión espontánea
Valorada con 3 estrellas sobre 5

Energy club not what it was.

Always look at the site and have benefitted from the advice given numerous times. I have, however, found that the energy club element is not to be trusted.
Am meticulous about entering my current deal, and find that the recommended deal quoting a £348 saving over 12 months is false. Took the time to do my own calculations, making the energy club a waste of time, and the saving would actually be £60 over 12 months, and a £100 leaving penalty for both gas and electricity!

28 de mayo de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Nothing More Than An Scam Affiliate Site

Let's be honest Money Saving Expert and Martin Lewis are nothing more than an simple 'affiliate' and looking at the reviews below they are giving out false information and expired offers.

In the majority of cases it's cheaper to contact the company direct and ask for current offers rather than clicking links on MSE and giving ML your money.

28 de mayo de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Fake offers

În September I had an offer through them for mobile that included Amazon voucher haven't received yet. In March I took another offer for energy theft include a voucher /cashback offer. I bet I won't get that either

24 de septiembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Gas and electricity switching false information

I made an online request for a gas and electricity comparison quote and was offered a British Gas account. Figures of 24.45 kWh (electricity)and 6.35 kWh (gas) were quoted and I was told I would save over £65 per month on the recommended DDR to my current supplier Octopus. The person I spoke to told me the kWh figures I was currently paying were higher but when I checked my account I was in fact paying a cheaper rate than he was trying to get me to switch to. This is despite the fact I had supplied information about the rate I was currently paying to money saving expert. Had I not double checked, the switch would have ended up costing me an extra £292.08 per year on a 2 year contract, so another £584.16 in total!!! Plus if I wanted to extract myself from the contract with British Gas at any point it would cost a further £150 in exit fees!!! I’m now left wondering how many people have ended up being persuaded to switch by this company and actually ending up being even worse off than they already are!!! I thought this was a company I could trust but I will never use them again

2 de abril de 2025
Opinión espontánea
Logotipo de MoneySavingExpert.com

Respuesta de MoneySavingExpert.com

Hi Nicola,

Thanks for letting us know about this. So that we can look at previous correspondence, can you please email EnergyClub@MoneySavingExpert.com with the subject line "Trustpilot"?

Hope to hear from you soon.

MSE User Relations Team

Valorada con 1 estrellas sobre 5

Promised 70 £vouchers to take SKY…

Promised 70 £vouchers to take SKY broadband & phone no need to say that NEVER RECEIVED It and despite my efforts I got a case number and nothing happened, MSE hides behind a ghost company (if ever it exists) to waste your time. The UK is probably the only country in the world that allowed such a Farce to continue and make millions from it. Avoid it. Date of experience April /may 2024.

9 de mayo de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

If I change my Tariff through your form…

If I change my Tariff through your form I will be charged £100 exit fee £50 Gas £50 for electric. When I go to my account on BS I can exit for free changing from one fixed tariff to another. Is this accurate?

28 de marzo de 2025
Opinión espontánea
Logotipo de MoneySavingExpert.com

Respuesta de MoneySavingExpert.com

Hi Iris,

If you're looking to switch to the British Gas 'Fixed Tariff v49' plan, it has £50 per fuel early exit fees, but you won't be charged them if moving to another British Gas fixed tariff.

Thanks,

MSE User Relations Team

Valorada con 1 estrellas sobre 5

Bad advice from martin Lewis

Took the advice of martin Lewis on my pension investment. Lost £150 in its value in first month. Cheers. May as well asked Rachel Reeves for advice. But I guess she would of took the money in tax instead

21 de marzo de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

MSE leading customers to very poor suppliers

Ok so why is this “trusted” source and ML featuring companies such as Tomato Energy who have failed over a month to switch supply because of an issue they cant/dont bother to explain. This is the worst customer experience I gave ever, ever had and I was led there by MSE. I honestly did not expect this from what I believed was a reputable site and business

11 de marzo de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

The inaccurate information he give…

The inaccurate information he give about saving money on energy is wrong. NO MATTER WHAT CUSTOMERS DO, THE PRICES STILL GO UP and that's because of GREEDY BARSTEWARDS and no other reason. He should tell it straight

27 de febrero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Not a great website to use

Not a great website to use , joined the forum to advise others how trade centre wales are ripping off its customers , and within a day or so i had the post removed due to " While we appreciate that users may have had problems dealing with companies, for legal reasons we do not permit direct allegations of illegal activity against named individuals or businesses. " clearly looks to me like they may have some affiliation with trade centre wales , to make sure they don't receive a bad name !! Trade centre wales are scamming customers with a lifetime policy that is not worth the paper its written on , yet this website does not want this info put out on their website site !! not a great forum , there are better ones out there !! who appreciate the truth !!

26 de febrero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Martin Lewis you are Not people man. Shame on You!!!

Being encouraged by Martin Lewis to apply for Universal credit. I am only one working with family of two children, gone through all the work and appointments to find out I am not eligible, and I am way less what he advised. Misleading nothing else than con artist like plenty around. Shame on You!!!

1 de febrero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

I thought I had found a real gem until.........

When I saw the Go-chef I thought it was exactly what I needed. It was so easy to set the cooking time and temperarure and was reasonably priced depending where you bought it from costs between £60 and £95.
The first time I used it I did some sausages OK and I liked the idea of being able to see the food inside through the clear glass top. The second time I used it it it filled the kitchen with smoke and set my house alarms off. A small amount of fat was in the bottom and it seems that was a problem for it.
I returned it to JML and accepted the option to replace it as I liked it and thought I had just been unlucky.
I received the replacement but it died when used for the third time.
I contacted the supplier and there was no apology but they did say they were surprised because it was one of their.most successful products.
Again I returned it wondering how I had been so unlucky.
I am really disappointed because I really liked it. Just a shame because it frightened me and caused so much hassle.

14 de febrero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Scammed by the man who was supposed to…

Scammed by the man who was supposed to be against them!
When I complained to customer service about the problems I’d incurred through taking out a policy and quickly cancelling it with one of his best suppliers/quotes they said they couldn’t remove them from their list because they had a fixed financial agreement with them. You are not getting impartial advice from his website you are just making this guy richer. Dont

4 de enero de 2025
Opinión espontánea
Valorada con 2 estrellas sobre 5

MARTIN LEWIS ENERGY LED TO CALLS from B.GAS & SCOT POWER IRRITATEING…

I looked at energy club martin lewis see if they offered better deal, i got irritateing calls from british gas & scotish power niether of which i would ever use as energy supplier. Haveing bad service from both in past. Disapointed had block their numbers, martin lewis what happened to energy club you once did . Disapointed
Martin Lewis help site is no longer ,its faiien.

11 de febrero de 2025
Opinión espontánea
Valorada con 2 estrellas sobre 5

Definitely misleading

Honestly the guy that came to my door was really nice, phone lines were also good, but the information was really misleading, I feel that this was down to the tablet and not the guy at my door, after running a couple of checks on my energy consumption and price it was discovered that I could save over 300 per year across gas and electric, this was not the case as I checked my price list after and found out that because I dont have a standing charge the first 2kwh is charged at a slightly higher rate, so their calculations were based of this number, it turns out that this slight increase is actually cheaper than the standing charge they were going to lut me on and the rate I was going to be on per kWh was slightly more than it was originally

Overall I'm not impressed with the information.

29 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

So easy to contact on the phone

So easy to contact on the phone my call was answered straight away easy to set up new energy supplier and sorted out a problem with email the two people i spoke too excellent Sally and Jack top service

30 de enero de 2025
Opinión espontánea

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