MoonSleep Beds Opiniones 

44
TrustScore: 3 sobre 5

3,2

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I don't trust this company, they hang up phone calls,hardly replies back to the messages, regarding delays for the bed delivery as it been weeks of waiting and wasted our time,after weeks,they decide... Ver más

Valorada con 4 estrellas sobre 5

The bed looks fantastic. And feels like it was made with love. Very different from everything else out there. A small hiccup through the delivery lead time and delivery process(one man service in... Ver más

Valorada con 5 estrellas sobre 5

Beautiful bed and comfortable mattress.I ordered velvet plush king size bed frame with extra high headboard with diamonds and 3000 spring pockets mattress the bed is so beautiful and the mattress is s... Ver más

Valorada con 5 estrellas sobre 5

I was so pleased with the output of this product. I was a bit sceptical to begin given the lack of showroom but I met up with the owner where the beds were manufactured and he was really lovely and c... Ver más

Información sobre la empresa

  1. Fábrica de muebles

Escrito por la empresa

We know how difficult is to decide on the right bed for you. You are at the right place, at moonsleepbeds.co.uk you can clearly choose all the options preferred by exploring how much our beds are customisable.


Información de contacto

3,2

Medio

TrustScore: 3 sobre 5

44 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,2

Todas las opiniones

(44)

3 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

I don't trust this company

I don't trust this company, they hang up phone calls,hardly replies back to the messages, regarding delays for the bed delivery as it been weeks of waiting and wasted our time,after weeks,they decided to cancel our single bed order without our permission, they didn't even ask us first,they make false promises, they are the worst bed company, they said delivery was delayed because of the mirror, so,my question is, why advertise something on Moonsleep website if it's out of stock? Its very unprofessional, even on the message we said we don't want refund, so they could of easily gave us a alternative bed option, but after weeks of waiting and they wasted our time, they just decided to cancel our bed order without even asking us first for permission. I am making other customers aware of this company, don't use them, there are many other bed companies out there. We had very bad experience with this company. We don't trust this company.
They are the worst company and not trustworthy.

5 de agosto de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Only a small outfit but that comes with…

Only a small outfit but that comes with brilliant customer service and aftercare you wouldn't get with the big brands. Always loved the bed I purchased from here (2 of them now) and when I had an issue with one of the mirror panels, they came and fixed it for me despite being like 3 year later, came and talked to us with a coffee whilst doing it at the workshop

Brilliant service, coming back for my third bed soon

13 de diciembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Quick and simple or order

Quick and simple or order, variation in products which is why we ordered from Moonsleepbeds . Delivery was within given timeframes and on delivery day we were given a time slot and kept up to date via text. The two delivery guys were friendly, fast, and polite. After having the bed a couple of weeks we can honestly say it’s super comfy and I would definitely recommend

28 de enero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

absolute nightmare

It was a total nightmare buying from Moonsleep: poor quality bed, very poor services, and terrible communication. They treat clients like shit. I wish I never bought from them.

10 de junio de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Bed not delivered

Purchased the bed but it was never delivered. They're refusing to provide a refund.

I've since provided proof to the company but received no response.

1 de abril de 2025
Opinión espontánea
Logotipo de MoonSleep Beds

Respuesta de MoonSleep Beds

Hye good morning please can you sent us paroof of purchased screenshot I will check and contact with you my record showing you have not perchased any thing form us

Valorada con 5 estrellas sobre 5

Great experience

Great experience. We ordered 3 beds with moon sleep, which were a great quality and delivered in a week

15 de abril de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

It was a bad experience with…

It was a bad experience with MoonSleepBeds, as they wanted to use the purchase to spoil my record. The quality of the bed is so poor and nor what i expected, i can never purchase anything from MoonSleepBeds in the future. Bad communication skills as well, they treat customers anyhow. It was a very bad experienced with them.

24 de marzo de 2024
Valorada con 5 estrellas sobre 5

Mirror bed

Mirror bed , the bed it’s so beautiful and comfortable I love everything about it not complain and I am so happy that I’ve bought it ♥️♥️♥️♥️

10 de febrero de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Appalling company

Appalling company. The bed I purchased hasn't been delivered. I've received no response from Moonsleepbeds despite sending a letter before claim. I'm now resolving through the small claims court to get my money back.

27 de diciembre de 2023
Valorada con 1 estrellas sobre 5

Not good at customer care.

Ordered my bed in Nov. While putting it together we realised the screw holes are in the wrong place to join the 2 pieces together, also a big scrath in the middle of the mirror & a chip in the corner.
They said they would someone out to repair and offered £50 for the mirror damage. This was 2 months ago... im still waiting. I have contacted them many times and get continuously fobbed off to another day. They even asked my bank details to send refund & still nothing. Very disappointing after ordering a super king brave mirror bed. Wouldn't recommend.

3 de noviembre de 2023
Opinión espontánea
Valorada con 4 estrellas sobre 5

My new bed

Every thing went great thanks. Which I went higher with the head board. The only gripe I would say is the guys didn’t take the rubbish ie plastic covering I had to throw it in the bin other then that fine thank you

5 de noviembre de 2023
Valorada con 1 estrellas sobre 5

Bed came very late

Bed came very late , no response after chasing so many time , in the end when it’s came it was damaged and colour of fitting is wrong
Total disappointment

25 de octubre de 2023
Valorada con 5 estrellas sobre 5

Lovely

Lovely! I am very happy with this purchase! Would recommend to all.

16 de septiembre de 2023

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