Morganstanley Opiniones 

Disaster 6 years I tried to log in to my account. I called 5 times today. 5 times I was told I will receive a follow up email or call. Nothing happens!
Maybe this is a good practise of the company then they keep your money as you can never access it again! I just want to log in and sell it all to never face their customer service again.

E-trade Morgan Stanley
Fax 866-650-0003

REG: Case #

To Whom It May Concern:

For the fourth time, I am faxing this inherited IRA account application – specifically pages 3, 7 , 8th and 9 as requested.

For 6 months I’ve been trying to get the distribution on the above mentioned case, and one day prior to finalizing the process and the account be opened and funded you always find something else to request.

Yesterday, Sept 7th spent 1 hour, 7 minutes and 11 seconds waiting for a supervisor to have the decency to talk to me and explain why a Trust that has been recorded by the court and on Article 1.3 explicitly states “Any Trustee alone may exercise any power or discretion held by the Trustees under this instrument and has the authority to act on behalf of all the Trustees and to exercise any power or discretion held by the Trustees” is simply not enough for you.

I called three times, waited over 15 minutes to actually get a hold of an agent, always got a different agent and the last call lasted over 1 hour and still your supervisors might think they are above their responsibility with your clients. This is a lousy way to waste your money. You have an agent on the line for over an hour with her hands tied and the supervisor was probably either having lunch checking her facebook page…. I’d like a job like that, no, wait, I would not waste my time with a company with such a disregard for their clients and lousy customer service.

The call that I was supposed to receive something yesterday has not arrived as of yet, but my experience with this case will be sent to Corporate Headquarters and will be posted in my social media. Hopefully someone has the decency to look into this and create and fund the account ASAP. I can’t wait to close it.


Maria Obregon
786-623-8136

I'm not going to waste a lot of keystrokes here just to give details as to why they are the worst financial experience I've ever had. They just are!!!!!!!!!!!!!!!. I'm in the process of closing all three of my accounts: brokerage, checking, and saving ostensibly due to the horrendously BAD customer service. Getting put on hold and endless transfers once I finally reach a human who actually spoke English was particularly irritating. I spent 3 hours on the phone with 4 different reps and never did get finished what I needed to do but with the promise of a call back in 2-3 three days. REALLY !!!!!! Gthanks.

Bummer. Couldn't get anything done. Major disconnect and POOR communication. When you had someone on the phone, they were very helpful, but once there was to be a response, a call-back, your money invested, forget about it.
1. I'd request a call in the am and they would call several days late in the evening, after I've been on the phone all day for my 9-5.
2. I missed out on a green market, due to their inaction, losing thousands of dollars. Green was not guaranteed, so the lack of action and communication is the despicable part.
3. You don't know who you're working with from one day to the next. Very impersonal.
4. Find a local money management company that you could speak to and visit, is my suggestion.

I am trying for a month now to add my bank account to my stock connect account. It is impossible to do so on the website as they have some issues with the two factor authentication so I talked 4 times to their Customer Support who are extremely incompetent, sent twice forms with my bank details, escalated this to Customer Relations, got a call, sent the form again and received a reply to send it yet again, with a handwritten signature which it has already. It feels like they are stuck in 19th century still. It is inbelievable and I will make sure to never have a business with them again.

unprofessional, took my information then said they couldn't help me

They hire killers, stay away

China opportunity FUND -44%. this investment team should be erased. these big guys are just a rip off

They told me a Hedge fund account was middle of the risk factor. Would not go up or DOWN too much but give a nice return. THEY TOTALLY LIED. The fee was 2% and I lost 31%. I had requested to liquidate the fund at one point when it was UP and they gave bad greedy advice to stay with it. Take my advise STAY AWAY

This company is a complete joke. Not even the basic account handling they can do. They have kept my account locked for months, more than 9 hours + on the phone with different managers and support people and they still are unable to handle their internal processes on which fields and forms they need to have.

Every support will bounce you back in a circle, nobody seems to know what is going on, and their systems are not working.

And this is a simple request, I can only imagine how bad it is if anyone has need to do anything with this company.

As a consumer you have no rights, even with investments here. Stay away if you have a choice.

Over the past two months, I attempted to transfer my Trust account to another financial company. Numerous of phone calls have been placed. My personal banker and I have been on the calls together to resolve any of the outstanding issues with the Morgan Stanley staff. The team over at Morgan Stanley/Etrade have not been able to resolve the internal issues. 1 of 4 accounts have been transferred. 3 accounts still remain as an issue. I went through the process to repaper the account with my personal banker and again Morgan Stanley/Etrade denied the transfer. I have escalated the matter through customer service. It's been over a week and the management team has not responded and/or returned my request for a phone call to resolve the issue. My next step is to contact my attorney to take legal action against Morgan Stanley/Etrade. I recommend that you do your research and homework before you open an account with Morgan Stanley/Etrade.

The worst company I have ever dealt with, very poor customer service, every time I called I was told a different time scales. Each time I called I was promised my shares would be refunded but nothing happened and when it did get sorted the shares had gone down so I have lost a lot of money.

They say they welcome people to walk in anytime, this is advertised on their website. I travelled over an hour to discuss wealth management, and was willing to invest a substantial sum of money. However, after waiting at the reception for an hour I was told that no one was going to see me. I am taking my money elsewhere. They can't expect to blatantly lie to people online and still keep people's business. Rubbish company.

I wanted to take some money out of IRA s to pay money I owed for federal income tax car insurance and home owners insurance! She told me maybe I should look for a job since I m retired now and I told her this was my money! I don’t think I was treated to nicely since I am a customer/ client! I don’t like withdrawing money but what choice do I have- should I pay interest?

I've been doing business with Etrade since the late 90's. Really haven't had too much problem until Covid. On hold times were hours long. Then, I decided to open a business futures account along with a business checking account. I started the process in August of 2020. I worked with them submitting paperwork, resubmitting paperwork, and never getting anywhere. The customer service team would forward inquiries to the team that was denying my paperwork - never able to get a straight answer as to what was creating the issues. Finally, I moved most of my money to Ninjatrader accounts and Robbins who quickly set up my accounts. Thinking that I could get Etrade up and running I returned to the same nightmare that I had experienced before. After a few back and forth with customer service, the futures team just closed my account. So, they saved me from wasting time with them. They don't want my business? Other firms are making money with me. Etrade is not. So be it. You reap what you sow. Good bye Etrade.

ETrade used to be responsive, but now that Morgan Stanley owns them there are still nice support agents, but they can't do anything useful. Currently I'm just trying to open an additional business checking account. Should be simple, but so far am at 19 days with 2 calls to customer service. Sure the agents are nice and helpful, but at the end of it is resubmit a form for several days of processing.

Today's date is November 6th, 2022. Going to the login page on Morgan Stanley's website returns this message: "Morgan Stanley Online is unavailable due to scheduled system maintenance from October 16, 2022 1.00 a.m. ET to October 16, 2022 5:00 a.m. ET. We apologize for any inconvenience and thank you for your patience." Not sure how 4 hours of scheduled maintenance became 3 weeks of scheduled maintenance but if someone could investigate this, that'd be appreciated. I would like to have access to my money.

Do not use this firm for anything. After 5 days, 8 "customer service" representatives, they did not set up the on-line account properly, and could not do anything to help. The account was over 40 years old but had no on-line trading set up. Once finally getting the on-line account established for trading and then finding out we couldn't actually trade, we get start over again. Literally every rep said they didn't understand why the last rep had done what they did.

Tried to access accounts for my daughters in response to a letter that was sent to me, and the account is locked. Was told that my daughters needed to access the accounts because they are now over 21. That's fine, but not once did Morgan Stanley send anything to them to let them know, and in all of the documentation sent to me, this was never identified.
Poor communication and unhelpful customer service reps.

I'm not surprised to see Morgan Stanley has so many unhappy ex clients.
I was first sold a variable annuity and fixed annuity when I was a financially ignorant 28 year old. I've been told that's not good investment advice for a 28 year old. Morgan Stanley broker made a nice commission. These annuities also have high fees.
When my mom passed and left me some blue chip dividend paying stocks, I was advised to sell them and invest in Templeton World Fund with a 5.5% front load that has turned out to be a horrible investment over the decades I've held it. When I bought it in 1987 there were no no-load funds. Again, Morgan Stanley broker made nice commission, but I was screwed again.
Fast forward to early 2022, when I first contacted Morgan Stanley in Bellevue WA. to change allocations in my variable annuity due to being in a bubble with too much in high growth for someone my age. They finally got back to me months later, after the markets crashed and I lost over 200K and tried to get me to sell into a down market, which I didn't want to do. At that time I had unpleasant words with the broker, since I had been trying to get a hold of them when the markets were up and got no response until after markets crashed. I was asked to move my account to another brokerage because Morgan Stanley broker felt "threatened". They should feel threatened if they lose that kind of money for their other possibly unstable clients, due to being asleep at the switch and unresponsive.
Even I knew we were in a bubble and wanted to get out at the top, but they didn't get back to me until the markets crashed.
I also suspect some possible theft from my annuity, but can't prove it. I have SEC looking into it, but won't hold my breath.
I was also charged $150 per year service charge for bad advice and no service.
I would strongly recommend you don't do business with Morgan Stanley, after my experience with them. You can get better service with a low fee outfit like Vanguard.
After Morgan Stanley made their commissions on me, I never heard from them for over 30 years. You would think they would at least check in with you once a year, but I guess they're too busy spending their commissions.