Morganstanley Opiniones 

We've had an E-TRADE account for longer than I can remember. On 9/6/22, I called the new owners, Morgan Stanley, to ask them to attach a simple travel notification to my debit card so I could use it in Costa Rica. Incredibly, it took seven days and conversations with five different people to get this done. I was on the phone for over three hours total.

During that time, agents asked me to photograph and upload a handwritten note with my name, account number, DOB, address, travel destination, dates of travel, and a signature. I did that. Then they decided I should photograph and upload my driver's license. I did. Then they decided I should photograph and upload my debit card. I did. Then they decided I should write today's date on the note and upload that. I did. Then they decided that I should write "Please place a travel notice on my card" on the note and upload that. I did. Then they decided I needed to submit my cell phone number and activate two-step authorization. I did. Eventually, they told me my card was set to go. Was it? Absolutely not. Instead, they made it so that my card would not work in the US or Costa Rica. I found this out when I tried to buy something in my hometown, and the card was declined.

I called MS back. They said they were going to send me a new card, because mine was set to expire in two months. When would I get this card? After I got back from Costa Rica. That was, of course, 100% unacceptable. I called an agent again and asked him to cancel my old card and send me a new card through the US mail, expedited. He did. Then I did the same stupid arts-and-crafts shenanigans with photographs that Morgan Stanley asked me for the first time, and I uploaded that.

I called Morgan Stanley to ask, for the nth time, that they put a travel notification on my debit card so that I could use it in Costa Rica. I also said that if this was not something they knew how to do, I was going to close out our account. An agent called Nick told me that they could not put in the notification, because I hadn't submitted two-factor authorization. I pointed out that I had done so seven days prior, and that this was visible in the Customer Service part of the Morgan Stanley website. He said that MS had not updated my data yet. He told me he was going to put me on hold while he talked with a manager, and we were immediately disconnected.

I called MS again and started waiting in a queue that a robot voice said would to take 30 minutes. Finally, Nick called me back and said he'd gotten the job done. We have over $600,000 in our Morgan Stanley account. (What can I say: even though we started out poor, money piles up when you don't have kids.) When I return from Costa Rica, I'm closing it out, because this is the worst customer service experience I've ever had in my life. Morgan Stanley is incompetent, inconsistent, over-encumbered with idiotic rules, and a national embarrassment. E-TRADE was great, but Morgan Stanley is a festering pile of garbage -- and I'm being diplomatic. Save yourself hours of hassle and never deal with these people. (I love my credit card with Farm Bureau Bank, though. They put a travel notification on my card in five minutes. That's how it should be.)

The most pathetic private banking experience, they put a flag on your account, you upload the documents and still your assets remain frozen for weeks and you are the one following up with them. Stay Away

horrible service. They locked my account due to "odd" activity. That activity was a deposit...DEPOSIT. So they locked my account, never called or communicated the issues. So then my paycheck direct deposit was cancelled and I didn't get paid.

Their response sorry but not our problem call your HR dept.

Worst banking experience of my life.

Oh and it took 3 hours of on hold and being shuffled around to get this information. Making me loose even more time and money.

This is a horrible company with inefficient systems and processes. It is very strange that they still can have business after such a bad customer experience.

Making profit of war, and turning a bling eye on war crimes!
History will never forget and your CEO will have to hode just like the russian oligachs!
Shame on you all!

Graystone Consulting is a member of Morgan Stanley office.

Worked with David aka "Dave" (Account Manager) from Cincinnati Ohio branch in Montgomery and would say this is complacency at it's finest. Their service and "management" style of brokerage accountants. When they act like they are doing you a favor to have an account with them, be careful with this kind of elitist entitlement.

If netting bank-level interest gains and outright apathy matters to you, by all means, go with David/Dave of Graystone Consulting, a Morgan Stanley office.

They will tell you one thing and do another. UNLESS, your accounts are over 250K or more, they stick you in low performing accounts with a "hands-off" anti-management strategy.

- Was referred to them by a family member.
- Put in over 50K with their flag flop UMA account
- Was not a great experience "managed" account was too hands-off, as in they don't care.
- After a meeting with David/Dave (now I know this is a canned response), he said he'd re-look at my portfolio (because of some overlaps in investments) for rebalancing and never did. Took over two weeks, then during recent correction period in January, lost 6K+. Maybe if they cared it would have minimized risk, but we would never know how the account would have done...
- Would not trust them to handle your money, they want big accounts where they can do losses and gains on auto-pilot and your happy with trivial gains. In my case the gains never happened. Tip: Learn to self-manage your own money at least you're not paying someone else to lose it for you...
- Don't let them put your portfolio under 100K in a UMA account, with flat or consistent losses
- When tried to complain on their lack of responsiveness on handling my account they were pretty nonchalant, like losing your money is their way of life. Work with a firm to work for you not against you...
- Next morning after again asking David/Dave to do as he promised, was contacted by a Senior member (Kate) of their firm and was told they would not honor their promises and instead of doing as they said they'd do, advised that if not happy with their services she and David encouraged me to move my account to a different brokerage firm or liquidate (remember they already lost 6K of my money).
- Really think twice about doing business with "professionals" like the David's and Kate's of the world who don't authentically care about your earned money.
- The general Morgan Stanley's 1 star reviews about lack of customer services as well as doubling back on the word, is a lesson.

Do a search on sentiments in general about Morgan Stanley I wish I did before moving money there. I will be taking SEC and "breach of trust" actions against this firm.

*I do honest reviews about companies I worked with so hopefully it will help you avoid the walk of shame. My bar on "service" is based on quality, value and delivery. Call me ordinary for expecting this from any company I spend money with.

Trying to get my funds into my bank accounts has been 3 months (and still going) of me constantly calling and emailing and calling and emailing and tearing my hair out. It is getting to the point it feels illegal how hard it is for me to just transfer my funds. To say I have been on the verge of tears from sheer frustration is an understatment. Will be seeking legal advice by end of this week due to the lack of progress and ability to actually have decent, consistent customer service contact

The stockplanconnect website update that was recently released is one of the worst websites I have ever seen. It has gone from a few seconds and a couple of clicks to submit a transaction, to now taking several minutes and 5-6 screens. The performance is terrible, with screen refresh times 30-60 seconds - ridiculous! I hope they didn't pay whoever did the UX design :(

If you are looking for a broker, I would advise looking elsewhere. My father had an account with Morgan Stanley since the 1970s. When he passed away in 1994, my mother inherited the account. She passed away this year and there really wasn't much left as she had withdrawn most of it over the past 27 years. However, getting anyone to CLOSE the account was like pulling teeth. Email after email went unanswered even after I had sent in the requested documents. Week after week passed. Then I found out that the person in charge of my mother’s account in the estate section had left the company and that we had fallen through the cracks, as they put it. Okay, so I get a new guy who is helpful enough to fill out the papers in advance and mail them to me. Wow, what a positive impression he made UNTIL I sent in the papers and even he went silent. Calls, emails, calls, emails. No answer from him. Finally, on one call he doesn't pick up so I am transferred to the first available representative. Lo and behold! It's the guy I have been trying to reach for weeks. FINALLY FINALLY He connects me to someone who liquidates the account, for a fee, of course. Yes, I got the check. By their standards it is small potatoes but, as executrix, I still have to collect it.
One thing that still irks me, though, is that, many years ago, Morgan Stanley cost my mother a huge loss because of bad advice from a broker. My brother had asked about a particular utility stock and the broker assured my mother and brother that utilities were solid. Within a year the company had gone bankrupt. When my brother called him out in it, he laughed! Incredible! Well, it wasn't money out of his pocket, right? Never again will we use Morgan Stanley. No loss? Well, dear Morgan Stanley, my parents also invested in real estate so I am going to have a chunk of cash to invest. Just not with YOU.

They are sloppy. I've tried three transfers (shares in, cash out by ACH, cash out by wire) and they screwed up all three of them. Once they screw up, you have to call (during east coast bankers hours) and talk to at least three people in order to resolve their mistake. If you want to confidently access your own money, use another bank.

Hi Duncan,

I guess you and Marilyn didn't do the right thing and just moved her out. I'm a professional and unfortunately, you are not. When people move in, they are supposed to give notice if moving regardless if a contract signed or not.

You and Marilyn, had an out and took it, but not even giving a written notice is not right. Not that it mattered to you, but I had to pay a full months referral fee for the placement and now it's gone. I only made money on 2 weeks of housing and lost one months rent to an agency behind you guys.

Please send me your boss name and number so I can file a complaint against you. You could have asked Marilyn to pay the full month's rent and paid for the death of my dog to make the situation reasonable but you both choose not to. Very cold people.

You also failed to help in the reimbursement of my dog that Marilyn left outside to be killed by a coyote and then to be told by you, "that was not her responsibility " was very hurtful as well. Marilyn let out her dog and my dog followed. Because she didn't care for my dog, she had no conscious to bring my dog back in. She intentionally closed the door on him and left him outside to be killed by a coyote.

I believe her action was very careless and and heartless on both your part. My dog is dead and you moved her like it was nothing. That's the part the hurts me. My dog is dead with no remorse and accountability from you or Marilyn.

After all is said and done just so you can keep managing her money, have become an enabler to Marilyn and that's not good.

I know the facility very well where Marilyn went to and if she's doing the same negative actions she did at our place, she's not going to last there either.

I advised them to get her contract signed so if she's ready to jump and leave, she'll owe (3 )months full months of rent. No one does such unprofessional things like this. No one seemed as uncaring as you and Marilyn regarding this matter and that's unfortunate.

I'll await your boss name, number and email.

Oh, by the way here's what was left of my dead dog, thanks to you and Marilyn Carson.

I would not do any business with this agency or this agent. He had no ethics or compassion for me or my dog.

Don't really care about their customers. Their system is old fashion and buggy. Very complex and they only offer support over phone. You can't transfer shares from their platform. I have tried this for 6 month now.

Unable to book an appointment due to not taking an experimental biochemical injection that as I scientist, is known to kill.

Morgan Stanley are a company that you should only place your money with if you want to lose it. This is an incredibly dishonest financial firm. I placed huge sums of money with them for many years. My financial advisor was effectively stealing money from the account without my knowledge. I know this now because the funds were not growing at all. I moved the funds to Fidelity and the funds began to immediately grow by very large amounts. I am now managing my funds myself. I am not an expert in finances, but when I was under the care of a financial expert, my accounts were not growing. The other thing that happened is that when I finally came to my senses and moved the funds to Fidelity, Morgan Stanley even stole 500 USD as the funds were leaving my account. We have never been able to find out where the 500 USD went in the transfer. All I know is that the 500 USD did not end up in the accounts the money was transferred to. I receive at least one call each year from someone trying to get me to place my funds with Morgan Stanley. I am sure they trawl through all sorts of resources to find high net worth individuals to induce them to invest with Morgan Stanley. I wish I could give no stars, because they deserve none. Again, only place your money with these thieves if you can afford to lose it.

Super bad customer service.
Recently I got locked out of my Stockplan Connect account and I tried to get online again....almost impossible with this company.

To unlock my online stock account again, I had to call and send in my passport. The SLA of verifying my identification would take 5 business days. After calling back for the 4th time at the 9th business day of the SLA my passport is still not verified. Instead of prioritising this request and make sure they provide some service they are pushing me back to call again in 2 days.

Morgan Stanley is not providing any customer service here, while customer satisfaction should be on top of their mind, when dealing in wealth management.

On top of that the 4 calls `I had to make (from Europe to USA) took in total over 4 hours, since for an unknown reason they had to put me through to 5 different people/departments per call. For a simple exercise as unlocking an online account, this is absolutely unacceptable. Feels like Morgan Stanley makes money, with every minute they keep you on the line.

Conclusion, worst company and absolute horrible customer service!! If you can make a decision to choose a broker for your stock account, don't use this company!! since they will not help you at all when you need it!

My better half gets stock options from work (a large US based tech company with about 85K employees). Recently we placed sell orders for 6 lots of stock. All were set up the same way. They all settled within 3 days of one another. All the proceeds were supposed to be deposited into an in house Morgan Stanley cash account.
2 of the 6 sales' proceeds made it into the account. Checks were issued for the other 4, even after Josh, a Team Leader in the Workplace Solutions Group, assured me that they would go into the account. Josh cancelled the biggest of the checks, and promised to get the funds into the cash account. He did cancel the check, so what I have is no good, but did he get the money into the cash account where I could access it? NO! After asking for a week, I still don't know if the other 3 checks are good or not, so I dare not deposit them for fear of bounced check charges from my bank.
Over a week later, and I am chasing all over trying to get answers. I get promises of calls, but nothing. I contact the "Executive Director" Dan Murphy who is listed on my account, but get nothing. I send emails to Katherine, the Resolutions Associate, and she can't access the information. And she can't take my call.
Calling in to their "customer service" department results in long waits and multiple transfers. Everyone always seems to be a new hire.
Once I tried to get the form for a power of attorney from them. After talking with 3 different people, I had 3 different forms in hand. Helpful? NO!
The one good thing about this company is you can electronically populate tax software with your transactions. Oh, wait. That is only if your account is set up correctly. If they tag you as a global account instead of as a US citizen, you can't use this function. It seems that their default is as a global account. And if the account got set up like this, it is an easy fix, right? NO! They either can't or won't do it.
I'm not sure what barrel bottom Morgan Stanely is going to for its work force, but they're really scraping it. Their employees don't know how to make or show up for appointments, and don't know anything when they do finally show up. They can't write a decent sentence in a business communication. And they don't care. Ignorance and apathy abound.
I can't say anything good about Morgan Stanley. There just isn't anything that they exceed at. If you have any choice at all about who you use for a brokerage, run from Morgan Stanley.

I retired from a large pharma company which moved retiree accounts to a "different section of Morgan Stanley." Could not locate my needed 1009 for 2020, called MS and it took 15 minutes before Dillon came online. After asking all the ID questions he then transferred me to another unit of MS where Thomas answered and they asked the same ID questions. He walked me through the login process which failed during 3 attempts. He said he would email the needed 1099. 3 hours later I was able to login and print the 1099. Dillon was fine, helpful. Thomas did not provide the required documentation. Not a good experience for the end user at all.

My late mother had an account with them over which she gave them investment control and which was, in my opinion, ruthlessly churned-and-burned to beef up their commissions. After my mother passed I had the account reviewed by an independent broker, who said that while there was probably nothing criminal in how they managed the account, he saw many trades he would not have done for an elderly client. To add insult to injury, the company recently lost our data to a security breach. Overall I cannot recommend Morgan-Stanley, and a piece of advice to the reader: don't give control of your money to anyone.

Lost 60% of my portfolio on bad judgement and deceit. Refused to help me pull back accounts. Felt threatened and uneasy with them the last 4 years 2015-2019. Brokers at the Morgan Stanley Dallas Preston plaza office were or seemed to be mentally incapable or just didn't give a 💩 about my life savings. The Nicholas group should be avoided at all costs! The names Maria and jim Nicholas stand for OBLITERATION and CHAOS. If you question Morgan Stanley on its POOR GUIDANCE and DECISIONS they will close your accounts. Poor excuses and ethics are the usual with this group! Mental issues might possibly be another issue in that office as well.

I have worked in Europe for a US tech compamy for past 10 years and part of my compensation is stocks deposited to Morgan Stanley US broker account. I sold some stocks over the years and proceeds would be send via international transfer to my bank account. Worked without issues for 10 years.
5 weeks ago, in June, I made a larger sell hoping to protect life savings from Covid economic consequences, and this wire has not reached my account. I have since spent hours on customer service phoneline at Morgan Stanley, patiently following guidance to resolution, and heard mostly fluff, pointing fingers to undefined external actors
'can you try to find the wire in your bank' 'we couldn't contact your bank' 'we couldn't contact intermediary bank' 'I'm not sure what they did, there is no case number attached' 'we are awaiting for funds to get back' are fluff answers i've been hearing last 3 weeks. I have not received any document for validating the wire or tracing the wire.
There is an alarming lack of dedication to fix the situation and lack of operational effectiveness and transparency. How can it take weeks for Morgan Stanley to investigate and fix a wire?
I would not recommend Morgan Stanley as a place to keep life savings and investments.