I contacted Morphy Richards customer support with a complex query, At first I only got an AI response which didn't help, but when I asked if I could actually be put in contact with a real person, a re... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
I contacted the Customer Support Team falling the failure of my steam iron. The support provided was quick and efficient. The information I was asked to provide was straight forward to support my clai... Ver más
It’s very bad company.i give it a negative rating… because I bought a morphy Richard steam iron in nov.2025… I used but in 3 months it has stop working …. But company give a warranty for 2 years…..I c... Ver más
Just great, Jack on Customer Service was so helpful and guided us with checking our appliance re de-scale, unfortunately product was faulty and he arranged a replacement so quickly. He was just great... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
When Morphy met Richards. In 1936 Donal Morphy met Charles Richards. Engineer met salesman. Technology met human. Function met form. And with that, they set out to make our lives easier and our homes happier. Morphy and Richards have always represented the best of British design and that particularly British tradition of bringing different worlds and ideas together. Reliability and refinement, craftsmanship and quirk; that's the legacy we're continuing today - building pioneering products that simply make things better. Sustainability isn't a new engineering problem. Just create things that people need - make it once and make it last. Because when things are made properly, you need fewer repairs and fewer replacements. We're bringing sustainable innovation to everyone. From irons, kettles, toasters and coffee makers to vacuum cleaners, irons, steamers, breadmakers and slow cookers Morphy Richards constantly aim to provide products that make everyday tasks easier.
Información de contacto
, , , Reino Unido
- hello@morphyrichards.co.uk
- www.morphyrichards.com
4,3
Excelente
4 mil opiniones
Ha contestado el 96% de las opiniones negativas
Suele responder en menos de 24 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
We bought a green and gold Morphy…
We bought a green and gold Morphy Richards kettle and toaster less than 5 months ago and the Kettle started losing the gold color already.
We sent an email stating the issue and the company didn’t even bother replying us. Very disappointing.
10 de abril de 2026
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you for taking the time to leave your feedback.
We’re very sorry to hear that you have been experiencing issues with your kettle and toaster set, particularly with the colour finish. Thank you for providing your details, however we can confirm that we have not received any previous communication from your email address.
We will arrange for a member of our team to reach out to you directly so we can look into this further and assist you as quickly as possible.
Thank you again for bringing this to our attention, and we appreciate the opportunity to help resolve this for you.
Excellent customer service.
Having ordered a replacement bread pan for my bread maker, the item arrived damaged. I received prompt and excellent customer service from the team member (Jack) who dealt with my query. In particular as I had mistyped my email address when the order was made, which made it difficult to trace. Within less than a week of submitting my request for assistance with the damaged item, I have had a replacement delivered. Customer service cannot be faulted.
10 de abril de 2026
Opinión espontánea
Respuesta de Morphy Richards UK
We’re very sorry to hear that your bread pan arrived damaged, but we’re delighted that Jack was able to assist you promptly and resolve the issue despite the initial difficulty with the email address provided. It’s great to know a replacement was delivered within a week of your request.
We really appreciate your kind words about our customer service and will be sure to pass your comments on to Jack and the wider team.
Thank you again for your support, and we hope you continue to enjoy your bread maker.
I sent a request for a user guide for…
I sent a request for a user guide for an old bread maker. The response was very fast and efficient.
9 de abril de 2026
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you for your 5-star review 🤩 We’re really pleased to hear that your request was handled quickly and efficiently. It’s great to know we could help you get the information you needed for your bread maker. We appreciate you taking the time to share your feedback and thank you for choosing Morphy Richards 😊.
The customer service is very helpful
The customer service is very helpful. It eased my stress of how the problem of my coffee maker can be fixed by giving me a replacement despite the process has been taking place many days. I am pleased with the service with care to the customer’s concern.
7 de abril de 2026
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you for your 5-star review 🤩 We’re really pleased to hear that our team was able to support you and help put your mind at ease while your coffee maker issue was being resolved. We understand it can be stressful when things take a little time, so it’s great to know you felt cared for throughout the process. We appreciate your patience and your kind feedback. Thanks again for choosing Morphy Richards 😊.
The iron was very comfortable to carry…
The iron was very comfortable to carry around
It is also very reliable and I have ben using it for a while with no problems so far
7 de abril de 2026
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you for your 5-star review 🤩 We’re really pleased to hear that you’re finding the iron comfortable to use and reliable day to day. It’s great to know it’s been working well for you with no issues. We appreciate you taking the time to share your feedback, and thanks again for choosing Morphy Richards 😊
Excellent customer service
When my faithful espresso machine broke with only months left on the two year warranty I emailed Morphy Richards.
Claire contacted me very quickly and suggested fixes, unfortunately none of these worked and a replacement was sent, received by me within two days.
Excellent customer service from Claire and Morphy Richards and I will certainly buy from them again and recommend to others
2 de abril de 2026
Opinión espontánea
Respuesta de Morphy Richards UK
We’re sorry to hear your espresso machine developed a fault, but we’re really pleased Claire was able to support you quickly and guide you through the troubleshooting steps. While it’s never ideal when a fix doesn’t work, it’s great to know the replacement process was smooth and that you received your new machine so promptly.
Thank you for choosing Morphy Richards! 🤩👌
My toaster kept tripping my electric…
My toaster kept tripping my electric so I got in touch with morphy Richards customer care as I only bought it in January. Jessica was absolutely amazing she sorted out my issue and sent me a new toaster. All completed so quickly. Thanks again
31 de marzo de 2026
Opinión espontánea
Respuesta de Morphy Richards UK
We’re really sorry to hear about the issue you had with your toaster, but we’re so pleased Jessica was able to step in and get everything sorted quickly for you. It’s great to know the replacement process was smooth and efficient.
Your kind words mean a lot, and we’ll be sure to pass your feedback on to Jessica.
Thanks again for taking the time to leave a review!
I would like to leave a review for Jessica & Morphy Richards
I would like to leave a review for Jessica and Morphy Richards regarding a recent appliance issue I had.
Jessica was extremely helpful throughout the process and provided clear, helpful guidance for the appliance. Thanks to her support, the issue was resolved and I am very happy with the end result.
There are very few companies these days that truly follow through with after sale service and extended guarantees, so I am pleased to say that Morphy Richards is one of the companies that does. The support and communication were excellent from start to finish.
Thank you to both Morphy Richards and Jessica for resolving my issue and for the great customer service.
2 de abril de 2026
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you so much for taking the time to share such a thoughtful review.
We’re delighted to hear that Jessica was able to support you clearly and effectively, and that your appliance issue has been resolved to your satisfaction. Providing reliable after-sales care and honouring our guarantees is something we take great pride in, so it’s fantastic to know this came through in your experience.
Your kind words about the service and communication mean a great deal to both Jessica and the wider team. We’ll be sure to pass on your feedback.
Thank you again for your support, it’s truly appreciated!
Beautiful soup makers and bread makers
Beautiful soup makers and bread makers. I am very impressed and satisfied thank you Morphs
20 de marzo de 2026
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you for the 5-star review 🤩 We’re so pleased to hear you’re impressed with your soup maker and bread maker, it’s great to know you’re enjoying them both. Thanks again for your kind words and for choosing Morphy Richards 😊
A very Professional and courteous team…
A very Professional and courteous team member was able to diagnose the issue I have experienced with a Steam Generator Iron. The iron in question had reached the grand old age of 10 years, it had been a true workhorse; rest in peace my faithful companion. I ordered the replacement right away, and i'm looking forward to many more years of perfect ironing results.
1 de abril de 2026
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you for your 5-star review 🤩 We’re really pleased to hear that our team was able to help diagnose the issue for you. It certainly sounds like your steam generator iron had a great run, 10 years is no small feat! We hope your new appliance serves you just as well for many years to come. Thanks again for choosing Morphy Richards 😊
Bad Experiences of Stream Iron
Bought the stream iron less than a year, mineral is contaminated on soleplate using stream function that causes the shirt with black mark. The customer service told me that 100% deionised, demineralised, or distilled water can be used to minimize this issue. I used other brands for few years did not such kind of experiences.
25 de enero de 2026
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience.
We’ve tried to locate your previous contact with us using the name on this review, but unfortunately haven’t been able to find a record. We have requested further details via Trustpilot so we can look into this properly, but haven’t yet received a response.
From the information provided, it sounds like the issue you’re experiencing may be related to limescale build-up. This can occur over time depending on the water used and isn’t a manufacturing fault. For many of our steam irons, using deionised, demineralised, or distilled water is recommended as it helps minimise limescale and prolong the life and performance of the appliance.
Black marks or residue when using the steam function can often be resolved by descaling the iron and giving the soleplate a thorough clean. This is part of the regular maintenance required to keep the product working effectively.
That said, we’d really like the opportunity to review your specific case and help further. Please do get back to us with your details so we can assist you directly.
Very good customer service by Jessica…
Very good customer service by Jessica at morphy Richard’s much better than Argos customer service.
31 de marzo de 2026
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you for your 5-star review 😊 We’re really pleased to hear that Jessica provided such great customer service and made your experience a positive one. We’ll be sure to pass your kind feedback on to her. Thanks again for taking the time to share your experience 🤩.
5* and praise where praise is due
5* and praise where praise is due.My espresso machine started dripping water from the steam arm while it was making coffee, so I reached out via webchat. Jessica responded quickly, took all the necessary details, and confirmed the machine was still under warranty. She clearly explained the steps needed to arrange a replacement.
Part of the process involved sending photos of the machine, including one showing the power cord being cut. I’ll admit, I was pretty devastated at the thought of being without a machine while waiting for the replacement.
However, I was absolutely over the moon when the new machine arrived in less than 48 hours! Incredible service from start to finish, fast, efficient, and hassle-free. Thank you, Jessica and team!
28 de marzo de 2026
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you so much for sharing your experience and for the 5-star review 🤩 We’re thrilled to hear that Jessica was able to help so efficiently and guide you through the replacement process. It’s wonderful to know your new espresso machine arrived so quickly and that the whole experience was smooth and hassle-free. We’ll make sure Jessica and the team see your kind words, they’ll be delighted! Thanks again for taking the time to share your feedback 😊.
Great Customer Service
My query was acknowledged in a timely and professional manner, I appreciated the assistance I received trying to troubleshoot the issue and I honestly believed that they cared about resolving the issue
30 de marzo de 2026
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you for taking the time to leave such a kind review 🤩. We’re really pleased to hear that your query was acknowledged promptly and that you felt supported throughout the troubleshooting process. It’s especially good to know you felt we genuinely cared about getting things resolved for you, that means a lot to us. We really appreciate your feedback 😊.
In the mix again!
Having had our breadmaker for many years, but with little use, it would no longer mix so thought a mechanical issue. Morphy Richards were approached, who were sympathetic & Jack dealt with the issue & we were offered a third discount on a new one. This was dealt with swiftly.
26 de marzo de 2026
Opinión espontánea
Respuesta de Morphy Richards UK
Thanks for taking the time to leave such a positive review. We’re glad Jack was able to help and that you were offered a discount on a replacement breadmaker. It’s good to hear the issue was dealt with quickly and that you felt supported throughout. We really appreciate your continued loyalty over the years, and we hope you enjoy getting your new breadmaker back in action.
Faulty Soup maker
I received nothing but kindness from Jack at Morphy Richards. When it became obvious that my appliance was faulty and as my soup maker was out of stock, I received a top of the range replacement. Very pleased with my new appliance.
25 de marzo de 2026
Opinión espontánea
Respuesta de Morphy Richards UK
Thanks so much for taking the time to leave us a review 🤩. We’re really pleased to hear that Jack was able to help and that everything was resolved for you smoothly. It’s great that the replacement soup maker is working well and that you’re happy with it. Thank you for choosing Morphy Richards 😊
Excellent customer service
The inner pot of our slow cooker started to blister after only a handful of uses. Despite not having the receipt or proof of purchase MR have sent out a replacenent. The customer service was prompt and more than helpful.
27 de marzo de 2026
Opinión espontánea
Respuesta de Morphy Richards UK
Than you for taking the time to leave a review. It's great to know you were happy with how our customer service team handled things. Thanks again for choosing Morphy Richards 😊.
Great Service
Recently, I reached out to Morphy Richards customer service seeking information on how to obtain a user manual for my Morphy Richards Air Fryer. My intention was simply to enquire about the possibility of purchasing the manual.
To my great surprise, Jessica from Morphy Richards responded to my enquiry by sending me the exact manual I required via email. This gesture went beyond my expectations of standard customer support.
In my view, this prompt and thoughtful assistance exemplifies truly exceptional service. The customer care provided by Morphy Richards, and Jessica in particular, made the process effortless and highlighted a genuine commitment to customer satisfaction.
24 de marzo de 2026
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you so much for taking the time to share your experience.
We’re absolutely delighted to hear that Jessica was able to assist you so promptly and exceed your expectations. Providing helpful, efficient support is something we take great pride in, so it’s wonderful to know this came through in your interaction with us.
Your kind words will certainly be shared with Jessica and the wider team, they’ll mean a great deal.
Thank you again for your feedback and for choosing Morphy Richards. 🤩
We recently had cause to contact…customer service
We recently had cause to contact customer service regarding a replacement steam generator iron. Our iron had broken and we in initially asked how this could be overcome. Your customer service agent Jack was able to suggest some solutions but to no avail. We eventually purchased a new steam generator iron and despite having a hiccup along the way Jack was able to conclude the matter in an extremely satisfactory way from our perspective. We are very grateful to him for all the help and advice he was given us and he deserves the highest praise for being an excellent representative of Murphy Richards.
25 de marzo de 2026
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you so much for taking the time to share your experience.
We’re sorry to hear about the issue with your original steam generator iron, but we’re really pleased that Jack was able to support you throughout and bring things to a positive resolution. It’s great to know his advice, persistence, and care made such a difference.
Your kind words will mean a lot to him, and we’ll be sure to pass on your feedback. Thank you again for your patience and for choosing us, we truly appreciate your support!
I requested a manual for my old but…
I requested a manual for my old but still working-brilliantly bread maker. The service was brilliant- I received a copy the very next morning! Thank you!
24 de marzo de 2026
Opinión espontánea
Respuesta de Morphy Richards UK
Thank you so much for your lovely feedback! We’re really glad we could get the manual to you quickly and that your bread maker is still going strong 😊 It’s great to hear you were happy with the service, we’re always here if you need anything else.
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.