moto-tyres.co.uk Opiniones 

808
•
TrustScore: 1.5 sobre 5

1,4

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Like others have said "I wish i had read the reviews before ordering". You would think a company called "mototyres.co.uk would be based in the UK, they are not, the warehouse is actually in Germany.... Ver más

Valorada con 1 estrellas sobre 5

Ordered a tyre supposedly from a uk company so expecting a fairly quick delivery. Eventually got a tracking number but showed the item was in Germany. A week later still no update on the tracking inf... Ver más

Valorada con 1 estrellas sobre 5

I really wish that I had read the reviews before placing my order. The company lacks transparency completely, and I am not sure how they could operate under these terms all the way from Germany. T... Ver más

Valorada con 1 estrellas sobre 5

Avoid this company like a plague they are scammers!!!!🤬🤬🤬🤬 Based in Germany not UK like they make out, takes over 3 weeks to deliver with tracking information in German that doesn't recognise t... Ver más

Información sobre la empresa

  1. Tienda de neumáticos
  2. también en la categoría
  3. Tienda de motocicletas

Sobre moto-tyres.co.uk

Escrito por la empresa

Moto-tyres.co.uk is not only your personal online specialist for motorcycle tires of all brands, sizes, and price segments but also offers a wide range of inner tubes, rim tapes, and mousse. We also accommodate special requests such as express shipping or a current DOT – all at a great price.

Speed is key at Moto-tyres.co.uk: from the web straight to the road! Even during peak seasons in spring and autumn, we ensure fast delivery thanks to our extensive stock of tires.

Our selection covers an unparalleled range in the following categories:

Moto-tyres.co.uk is a service of Deltitrade Ltd, which operates online tire shops in more than 40 countries and has been established in the market for over 25 years.

Our online shop is TÜV-certified and offers a secure shopping experience with multiple payment options.

Even after your purchase, you can benefit from our excellent service thanks to our extensive network of mounting partners.

You can choose to have your new tires shipped directly to your mounting specialist during the ordering process.

Our customer reviews speak for themselves: high satisfaction with our service, fast delivery, and the quality of our products.


Información de contacto

1,4

Muy malo

TrustScore: 1.5 sobre 5

808 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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1,4

Todas las opiniones

(808)

21 opiniones en los últimos 12 meses

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Valorada con 4 estrellas sobre 5

Great value / top quality tyres

Great value / top quality tyres, delivered as promised. Not the fastest of deliveries but that was made clear when you ordered + it made the tyres even more economical. Hsppy with that as a compromise. Recommend seller !

17 de noviembre de 2021
Valorada con 2 estrellas sobre 5

I ordered my tyre on the 22 of October…

I ordered my tyre on the 22 of October and it arrived on the 9 of november over two weeks after I placed my order and it was for an MOT failure so I had to pay full price for a retest £30.If delivery date had been pointed out in the advert I would not have placed an order with this company.
If you want a tyre quickly dont use this company

12 de noviembre de 2021
Logotipo de moto-tyres.co.uk

Respuesta de moto-tyres.co.uk

Dear Mr Bryan,

Thank you for your review.

We are sorry for the issues you've had while ordering with us. Unfortunately delays are caused by custom checks performed by the delivery company which can take upwards of 2 weeks.

Your mytyres.co.uk team.

Valorada con 1 estrellas sobre 5

Very poor service

Very poor service, would give a zero if it was possible.
Ordered 2 tyres from the website and was sent a confirmation. I was then sent an email stating they would be delayed by 3 days delivery. I had to phone 9 days later as they had not arrived to be told they will not send them as they have since my order put the price of the tyres up and demanded I pay the extra amount. Totally unacceptable I will not use Moto-Tyres ever again and strongly recommend that people go elsewhere totally untrustworthy company.

21 de octubre de 2021
Opinión espontánea
Logotipo de moto-tyres.co.uk

Respuesta de moto-tyres.co.uk

Dear Mr Brettle,

Thank you for your review.

The goods we could not deliver to the conditions set out in the store because that they ran out of stock. We would have been able to deliver the tyres with a different price. Unfortunately, our efforts can not remove all the unpredictable situations. That's why we apologize for any inconvenience caused by this unfortunate situation.

Your mytyres.co.uk Team

Valorada con 5 estrellas sobre 5

Good service

My husband has been trying to buy tyres for his motorcycle since May. Only one tyre fits the bike and he has been unable to get it anywhere. He was last told the tyre might be available from Dunlop in October or even November. I did a quick google search and came across Moto-tyres. After reading reviews we weren’t particularly hopeful but we were desperate. We ordered a tyre and it was delivered about two weeks later. We were kept informed throughout this period. It has just been fitted and my husband is a very happy man. We wouldn’t hesitate to use this company again.

12 de octubre de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

12 days and no tyre. Not a U.K. company. Beware!!!

Order Number : RD 45269424
I believed that this was a U.K. based company and not Europe based and that my tyre would arrive in a few days after my order. Nowhere in the order process was I informed that I would have to wait 10 days and even now it has not arrived.
That's when I looked at Trustpilot reviews and discovered many are experiencing the same problem as I am. Some have waited months for their tyres.
I don't believe that having made the order on 30/09/2021 that on 01/10/2021 the tyre is in transit and stuck in customs.
According to the DPD tracking the supplier has yet to provide goods for delivery.
I have raised the issue with PayPal and await a refund either directly from Moto-Tyres or PayPal.
I am an active member on a large Honda motorcycle forum, so I will now inform others not to order tyres from this company.
Here's what the UK DPD tracking shows:
Tracking No.:0130 5165 8392 22 N
"We've received your order details, but have not yet received your parcel."
Very strange indeed.

12 de octubre de 2021
Opinión espontánea
Logotipo de moto-tyres.co.uk

Respuesta de moto-tyres.co.uk

Dear Mr Connall,

Thank you for your review.

Please look on the web page "delivery and payment " section,
Delivery time and Brexit information are stated there.

Also we would like to inform you that we have cancelled your order up on your request.

If you have any further questions, please do not hesitate to call or write us.

We apologize for the inconvenience caused.

Your moto-tyres.co.uk team

Valorada con 1 estrellas sobre 5

Terrible

Terrible. Not a UK company. Order will take weeks. Avoid at all costs. Learn from my experience. They claim delays at customs, but the courier denys ever recieving the goods.

Following your reply.
The goods were not held in customs.
I checked. Why would customs want to hold on to a tyre for 10 days? You have messed me about. I asked you to cancel the order. I asked for a refund.
Neither of which you have done. Now you have delivered a tyre which I don't need, 2 weeks after I ordered it. Look at the other disappointed customers reviews. Your business model is flawed and customer service pathetic.
Read reviews of Delticom tyres, (company behind Moto Tyres) Whitney on Yell. Tells you all you need to know.

8 de octubre de 2021
Opinión espontánea
Logotipo de moto-tyres.co.uk

Respuesta de moto-tyres.co.uk

Dear Mr Morgan,

Thank you for your review.

We would like to inform you that we do have local warehouses as well, however when they're not available in the UK we ship the goods from outside. Unfortunately we do not have any control over the custom checks and the goods will not show as inside of the UK until they've cleared customs.

Edit: Your cancellation has been reversed on 13.10 as requested. We apologize for the whole delay.

Your mytyres.co.uk team.

Valorada con 1 estrellas sobre 5

Do not use, not UK based, no concept of customer service

Order tyres on 25th September as the where showing as available. After giving them a bad review, they then email on 7 Oct to say not available at all now. But their website still shows as being n stock and available in 2 - 3 days. Customer service awful, basically told tough, not out problem. They pretend to be uk based but they are not. Truely awful experience, will never use again and will advise everyone one else to avoid too.

7 de octubre de 2021
Opinión espontánea
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Respuesta de moto-tyres.co.uk

Dear Mr Stacey,

Thank you for your review.

We have sent you a private e-mail with the status of your order.

Our apologies for the delay.

Your mytyres.co.uk Team

Valorada con 1 estrellas sobre 5

Needed a tyre for my bike quite badly…

Needed a tyre for my bike quite badly and saw it was a 2 to 4 day order at a decent price plus a uk company so I thought. Now 2 weeks later I still have no tyre and at a guess it’s stuck in customs. If you need a tyre soon don’t bother with this company, pay a little extra and get from a uk supplier.

28 de septiembre de 2021
Opinión espontánea
Logotipo de moto-tyres.co.uk

Respuesta de moto-tyres.co.uk

Dear Mr Brett,

Thank you for your review.

We would like to inform you that unfortunately some orders can have delays caused by custom checks which are out of our influence.

We are sorry for the issues you've had while ordering with us.

Your mytyres.co.uk team.

Valorada con 1 estrellas sobre 5

30 days to get a tyre not good at all

22 de septiembre de 2021
Opinión espontánea
Logotipo de moto-tyres.co.uk

Respuesta de moto-tyres.co.uk

Dear Mr Broom,

Thank you for your review.

Unfortunately there are delays caused by custom checks which are outside of our control as it is not ourselves that performs the checks.

We are sorry for the problems this might have caused.

Your mytyres.co.uk team.

Valorada con 2 estrellas sobre 5

The order will take weeks if you are in…

The order will take weeks if you are in the UK, I didn't get tracking details for about 6 or so days and the tracking details only say it has left the warehouse and its been about 3 weeks now.

The price is good but they are just a middle man and the orders come from other companies from I can see.

Hi, as requested RD 45062290

21 de septiembre de 2021
Opinión espontánea
Logotipo de moto-tyres.co.uk

Respuesta de moto-tyres.co.uk

Dear Customer,

Thank you for your review.

We are very sorry to hear you have reason to complain about the quality of our service. For further assistance, please send us your order RD number.

Edit: Your order has been delivered with 1 day delay. We apologize for the inconveniences caused.

Thank you.

Your mytyres.co.uk Team

Valorada con 5 estrellas sobre 5

I've given moto-tyres 5 stars as…

I've given moto-tyres 5 stars as they've given me an excellent service.
I phoned to checked delivery on the specific tyre i wanted before ordering, they checked stock while i waited, and as the item was available, they quoted a 3 week delivery, which was acceptable (the goods come from Germany). I was wary of ordering, as i read some of the previous reviews on Trustpilot. In my case, their service, (and that of DPD, their carriers) could NOT be faulted. The tyre was delivered to me on the morning of the 8th day after ordering. I was kept FULLY up to date by moto-tyres, and a link from DPD, so that i knew where my tyre was.The tyre supplied was brand new (25/21). I think excellent service in my case warrants the five stars, and based upon this, i would not hesitate to order from moto-tyres again. Many thanks! Peter 13/09/21

13 de septiembre de 2021
Valorada con 5 estrellas sobre 5

Good company, quick dispatch

This is a good company, especially at this time where supply chains are under heavy stress due to the pandemic. I phoned and verified that the tyres I needed were in stock before ordering them. They were dispatched really quickly, however Brexit is the enemy of quick delivery. They were sat in UK customs for more than a week, which makes one anxious because customs is currently an unknown entity as far as time goes these days. Would I use Moto-Tyres again? Absolutely yes. I'd just factor in maybe 2 to 3 weeks for delivery - it's not their fault that Brexit has given the UK 3rd country status. It's the same gamble anywhere outside of the UK that requires customs clearance.

2 de septiembre de 2021
Opinión espontánea

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