Mr D Food Opiniones 

Disappointing Experience with MRD App - Hacked Account and Poor Customer Service

I'm extremely dissatisfied with the MRD app after my account was hacked, resulting in unauthorized food orders and pickups at Steers. Despite being a loyal customer, I was shocked when MRD's response was a mere "sorry, we can't do anything." No refund, no compensation, no effort to make things right.

As a loyal customer who has supported MRD frequently, I expect better treatment. Instead, I feel neglected and disrespected. The lack of accountability and poor customer service has lost them my business. I will not only stop using the app but also share my disappointing experience with friends and family, discouraging them from using MRD's services.

MRD, take note: loyal customers deserve better. A refund and a more empathetic response would have gone a long way in resolving this issue. Now, you've lost a customer and potentially many more.

I ordered food through jolly fisherman's on 24t August in Mitchell's plain Rocklands, and used Mr D for delivery I stood outside waited about 15 minutes for the guy to deliver my food, he never pitched...... I decided to call the guy he didn't answer his phone, I contacted the owner from jolly's he said he can't refund me, my order came to R180.... I was so disgusted at the service from Mr D and from jolly fisheries as he lied and never delivered my food and didn't answer his phone. I will never make use of Uber eats and Mr D delivery service ever again I'm damn disgusted😫👎

Mr Delivery driver went to the wrong house, order gets cancelled yet no full refund
I ordered food from Chicken Licken Umlazi.
(#DFD219624506?)
The driver went to the wrong address.
The order was then cancelled on the app. I called the store but their store number doesn't exist.

The called Mr Delivery to explain this issue and ask my food to be delivered to the correct address or give me a refund.

I spoke with "Lisa" from the contact call centre who told me that I will only get 50% of my order refunded.

She said that the driver did arrive at my house. That is a lie.
She said that the driver called me 3 times and I was not reachable.
My phone number did not ring. This could have been a signal issue with the network provider.

But regardless of this, the solution of only paying me 50% of my order is theft. It is not my fault that the driver went to the wrong house.

I paid a delivery fee for the order that I didn't receive.
I paid a tip to the driver for the order I didn't receive.

Delivering the food to me again was an option.
The store is still open for another 3 hours.

Mr Delivery, your customer service is bad. The arrogance and attitude of your employee is worse.

Lisa from your call centre in Cape Town did not care about a public complaint.

I will stop using Mr Delivery from now on.
I can't risk paying you for free, if future orders get cancelled because your drivers go to the wrong address

I have now tried multiple times to order using the "Promo" codes they give in the app. They expect you to insert the code right at the end after you have added items to your cart. Final step when you want to put in the promo code it syays "Maximum Usage" - They do not disclose that there is a limmited amount of vouchers where they advertise the discount. What a horrible way to trick your customers into thinking they will be getting a discount on your inflated prices. Avoid MrD and rather use Uber Eats or even better, order directly from the restaurant if possible.

They don't even deserve a star ,bad service and the driver claimed that they did deliver our order where else he didn't hate it guys dnt even know their driver they do not even have information about their drivers

As a first time user of Mr D app my order was delivered within 10 minutes. 💯🙌

My delivery and foos was excellent

By 8:15 I placed an order and by half past 9 they canceled my order what a joke and disgusting service not even informing me about canceling my order

Order-DFD216735364 never got delivered. When asked for a refund of R662,85 I'm told the driver was at my place and could not get hold of me. So he left with my order? I have cameras in front of my place showing he was never at my place. Mr. D refuses to refund me. Do I open a theft case? I still paid for the items that I never received. When we phoned, we are told it's our responsibility to make sure we get our delivery? Ok, so where is it? In the meantime, I'm out of pocket and desperate.

I'm extremely disappointed . I order on Mr D every day on my lunch and today was horrible. I called in their helpline to inform them that I received the wrong order and my request was denied. I tried eating what i received and the dood was horrible. I lost my money and was unable to eat lunch today due to this.

Placed an order before 07:00 this morning! To be precise 06:49, ETA time provided was for 09:00(witch is fine), its currently 09:55, still no delivery, still no pickup of goods at store. Whatsapp help is useless no help at all, when Phoning line gets cut off with answering. Customer service is as useless as a glass hammer! Pathetic

A drunk Mr Delivery driver drove into our palisade fencing, taking out a whole panel on Thursday night, he then drove away leaving his belongings of Mr Delivery, I reported it with them on Friday and the damages I had to pay out of pocket and still have not heard anything from them, absolutely terrible, my kids are traumatized, very bad

Our delivery driver drove to the wrong side of town the last time we ordered and stood there for nearly 20 minutes before starting to drive again after phoning the call center and explaining this to them and that we would not be accepting the order due to the concern of food safety and them saying they understand and that they would cancel the order they never did and the driver still showed up quite confrontational I might add because I didn't want to accept the food now I see they have removed my ability to place cash orders yet they are they ones in the wrong their service generally isn't the best and now they do this they must have forgotten that they are not the only delivery service in town.

A fraudulent transaction was done on my mr d food ap. R700 rand for an order that i never placed. There ap security is not secure at all. I do not save my bank details in the ap but yet they managed to use my bank details and order. No one is getting back to me when i contact them they say there is nothing they can do

It was my first and last time using Mr D food.
I thought My food would be delivered but no I have to go and collect. When I got to the restaurant they said that they can't find my order , so I must contact Mr D.

I contact mr d no answer and tried whatsapp the robot keeps giving same options can't get help.
I need my money back no matter what that's my money I need it.

I am extremely disappointed with the service I received from Mr. D's team. Despite my repeated attempts to contact them, I received no response or update on my query. To make matters worse, when their driver finally showed up, he was rude and unprofessional.

The lack of communication and disrespectful behavior from the driver left a sour taste in my mouth. I expect better service from a company like Mr. D's, especially when it comes to basic courtesy and communication.

Until they improve their customer service and driver etiquette, I would not recommend Mr. D's to anyone.

Placed order. Paid through bank. Back to app says I didn't pay. Complaint sent in money gone out of my account. To date mr d hasn't got back to me. I'm a pensioner and don't have a lot of money. 24hrs no response!

If I could give the 0 stars I would,

I found a cockroach in my food, and all I got was sorry,
I ordered food again, it takes one hour to deliver etc,
They say they aim to please and if there is a delay they notify us, it’s way pass the delivery time and I still did not get any notification,
Is MrD now run by ANC cause they just as useless

Poor quality food delivered and no response from Mr D Food to query DFD208294339 - # 53762897

The most useless app I know for both grocery and restaurants drivers steal orders and they don’t do anything about it delivery coming after hours when you no longer in need