Mrs Tilly's Opiniones 

199
TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

My husband loves this fudge. It comes in different flavours and he hasn’t found one that he dislikes. We originally started with the rum and raisin fudge, while on holiday in Scotland. He gets fudge f... Ver más

Valorada con 5 estrellas sobre 5

My mum can count on one hand the amount of times she's gone back to Scotland where she grew up - less so when she was well enough to enjoy the trip. I've ordered from Mrs Tilly's twice and each time s... Ver más

Valorada con 5 estrellas sobre 5

We ordered late in the day some of Mrs Tilly's wonderful fudge to take abroad for friends and relatives. We ordered on Wed and were flying out on Sun. We phoned on Thurs to ask if they could ensure it... Ver más

Valorada con 5 estrellas sobre 5

I discovered Mrs Tilly's Tablet when I received a welcome pack of Scottish goodies when I arrived at my hotel for this years Commonwealth games. One taste and I was hooked. A few weeks later at the Ed... Ver más

Información sobre la empresa

  1. Tienda de chucherías

Escrito por la empresa

This is not our official review page. Please check out all our reviews from "verified" purchasers on Feefo by visiting: https://www.feefo.com/en-GB/reviews/mrstillys


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

199 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(199)

30 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

i got a box of fudge as part of my…

i got a box of fudge as part of my birthday presents my son and his partner stay up at the black isle who brought it down for me i am 80 tasted a lot of tablet and fudge but never like this the taste is out of this world so thank you Miss Tully you made my day .

30 de septiembre de 2022
Opinión espontánea
Valorada con 4 estrellas sobre 5

Favourite Fudge

I've been 'addicted' to Mrs Tillys fudge for a long time now, nothing tastes better with my morning coffee! Have to limit myself given it's basically full of sugar! But recently it tastes slightly different, since the packaging has changed. There's an underlying taste of something so I'm wondering if there's an added ingredient or a change in a previously used make of an ingredient. Was definitely better before and would have got 5 stars then!

13 de junio de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Best ‘commercially made’ tablet I’ve ever tasted!

I was brought up in a household where tablet was made and enjoyed. In the South Lanarkshire village my parents returned to in retirement was a local shop that sold old fashioned sweets and always on sale was good home made tablet. I was saddened when the daughter of the original owners eventually retired and my lifetime source for tablet, other than the homemade variety disappeared. Mrs. Tilly’s is the best commercially made tablet with a homemade taste I’ve come across. SO pleased to have found you. And looking forward to enjoying more of your products, particularly macaroon bars.

8 de junio de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Just a wee note to say that I love your…

Just a wee note to say that I love your tablet and I have been buying it for a long time. I picked up my usual 4 bars last week with my shopping and noticed it has a different wrapper. Unfortunately there is a slight taste off the new wrapper. Please go back to your old style of wrapper as there was no funny taste from it. The taste only last two or three seconds but it's really not nice. I hope I am not the only person to have noticed this. Keep up the good work producing your delicious tablet.

26 de mayo de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

I noticed a couple of weeks ago that…

I noticed a couple of weeks ago that Tillys fudge seemed a chunkier bar. Now upon purchase rather than 90grammes the bars are 83 grammes. Don’t get me wrong I’m sure they taste the same and I have a very unhealthy addiction to Tillys fudge (not surprising when it’s made entirely from one of the most addictive but under regulated drugs on the planet) but you can’t punish consumers for your quality control failings. Very dissatisfied.

24 de marzo de 2022
Opinión espontánea
Logotipo de Mrs Tilly's

Respuesta de Mrs Tilly's

We are sorry you were disappointed with our product.

Mrs Tilly’s Fudge is packed to the average weight regulations. The regulations require that on average, the weight of the packages packed during the production run meet or exceed the weight declared on the package.

To protect consumers from short measures there are prescribed tolerances for packages which are below the weight stated on the package. Our products are packed in compliance with the regulations. Every package is weighed by an automated system which calculates the average weight in real time taking into consideration the specified tolerances, and any packages which fall below the minimum weight allowed are rejected by the system.

Mrs Tilly’s Fudge is hand poured and as such there has always been a variance in the thickness of our bars, this is the nature of a batch produced, hand poured product. Every bar produced and distributed for sale is packed in accordance with the regulation described above.

Please accept our apologies for your disappointment.

Valorada con 5 estrellas sobre 5

Deliciously indulgent

Deliciously indulgent. Tastes as good as any expensive fudge on the market in my opinion. Very sweet hence indulgent. Not the squishy shop brought fudge. Proper fudge. If you decide to do a vegan rum & raisin then I'm more than happy to sample them and review.

11 de octubre de 2021
Opinión espontánea
Valorada con 2 estrellas sobre 5

This appears unbelievable but it's how…

This appears unbelievable but it's how they are.
Made my first order there and received a voucher for 10% off my first order after I'd paid. Emailed them twice to ask for it to be refunded to Paypal. Lo, they never got the emails! Established comms via their webform. Reply was obfuscated nonsense offering to pass the discount onto my second order whch I won't be making as this stuff is a heart attack waiting to happen.
I must presume this was a nice little family outfit consumed by some conglomerate?

25 de agosto de 2021
Opinión espontánea
Logotipo de Mrs Tilly's

Respuesta de Mrs Tilly's

Hi David,

Thanks for your review and i'm sorry you've had an issue using a discount code. As mentioned in my email earlier today, please can you send me the discount code you are trying to use and i'll see what can be done. As the email optin box states "sign up for 10% of your first order", you sign up, the discount code is emailed to you, you then place the order, entering it at the checkout. I'm sorry that you placed the order before receiving the discount code but that is how it is setup to run and can't be changed. As mentioned, please send me the discount code that you've received and i'll look into this matter for you. Also, we are a fully-owned family business and have been since our beginning in 1997.

Thank you

Valorada con 1 estrellas sobre 5

Fudge taste like sugar cubes

The vegan fudge appealed to me so I bought a portion of two from a supermarket and I soon regretted, it was like munching on a sugar cube, deeply disappointed and my sister fell ill after consuming just one. Overrated. Its a recipe for disaster.

27 de junio de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

I bought 2 bars of your tablet from…

I bought 2 bars of your tablet from shop next to me
The expired date is
23/3/21
I gave my grandson i of the bars
But he said it tasted funny
Thats what make me look at date
I am a great fan of your product
And was very disappointed
Mrs E BRODIE

26 de mayo de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

Slime tablet with a smell

Just opened my box there as I just got one for Xmas and I’m a big fan of Mrs Tilly’s tablet but this time I’m really let down it’s came and it’s gooey inside with a real strong smell of all I could describe it as a poo smell coming from it I won’t be buying again wish I could send a picture in to show but it won’t let me

11 de enero de 2021
Opinión espontánea
Logotipo de Mrs Tilly's

Respuesta de Mrs Tilly's

Hi Cameron,

I’m sorry that you have had an issue with one of our products. Please can you email us your photographs to: support@mrstillysdirect.co.uk and we’ll investigate.

Thanks
Keir

Valorada con 5 estrellas sobre 5

Their Instagram photos look like real life!

Saw an advert for Tilly's Fudge on Instagram, and placed an order after checking out their TrustPilot reviews! I went for a box of 5 (cookie dough, honeycomb, chocolate orange, white chocolate & raspberry and peanut butter) which arrived today. They were beautifully wrapped and the entire box weighed 1.1kg. At roughly a fiver to post, the fudge seems excellent value for money and clearly isn't marked up too high. The presentation was fantastic and a selection box would make a great gift. The chunks were all beautifully wrapped and looked exactly like they do on the website. They smell delectable, and each has a unique taste - for example the peanut butter is nutty and not too sweet, whereas the cookie dough is biscuit-y and sugary. Tilly's Fudge clearly take pride in their work and care in their packaging. Overall I'm extremely impressed and will definitely consider using them again. Highly recommended!

20 de abril de 2020
Opinión espontánea
Valorada con 3 estrellas sobre 5

Great service from Mrs Tilly's but poor delivery

Delivery company left no cards and returned the item, took several weeks and phone calls from me to sort the issue. Was re-delivered but I had to collect from the depot to ensure I got the item. It's taken a month to receive the item.

6 de diciembre de 2015
Opinión espontánea
Valorada con 1 estrellas sobre 5

worst service ever

The worst service I have received in a long time. Made an order in October, few weeks later and no order. Chased this up to be told it was delivered? Nothing through the door to say it was attempted. Told customer service this and they then said they would contact the courier...had to chase this again for an update to be told the courier put in on our back door step...which they didn't. Told this to customer service, they said they would send another one. This was last week....chased them as nothing had arrived and today..3 weeks later its arrived.

20 de noviembre de 2015
Opinión espontánea
Valorada con 4 estrellas sobre 5

The best sweeties ever !

Really pleased with my first order the only niggle is a few of the macaroon boxes where very bashed up so wont be able to use as christmas presents as intended .

28 de octubre de 2015
Opinión espontánea
Valorada con 3 estrellas sobre 5

Lots of hurdles but finally got my goodies 😊

Took over a month and several emails to finally place an order. But product arrived today and tastes yummy. A little disappointed that the 'free samples with every order' were no where to be seen especially as I had so many problems placing an order. But I suppose who needs good customer service when your product is so good?!

13 de octubre de 2015
Opinión espontánea
Logotipo de Mrs Tilly's

Respuesta de Mrs Tilly's

Hi

Im glad you are finally able to enjoy your products. I know we had an issue with the website while you were trying to order. As for the "free sample", i have sent you a separate email on this.

Thanks

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