MTB Monster (Mountain Bike Shop) Opiniones 333

TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

Bike is great ,but paid for it to be tubeless,but found the rear losing air ,when looked into it your fitter had left the centre rim tape under the new tubeless tape causing sealant to creep through t... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I have purchased a few bikes from MTB Monster this year and I can't say enough how great they have been. Communication is superb, I was kept informed of bikes on order and any promise to reply on a... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Ordered an Orbea from MTB Monster. Fast, clear communication and really good support throughout. Delivered on time, well packed, and my local mechanic was impressed with the quality of the build. Very... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Excellent team! I had my Orbea in the basket for a while whilst shopping around. I believe it was Hannah who actually rang me and mentioned they had the best price match! Awesome customer service and... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de bicicletas

Escrito por la empresa

Mountain Bike & E-MTB Specialist Dealer of the worlds best bikes: Santa Cruz, Yeti, Orbea, Trek, Whyte, Nukeproof, Cube, Transition, Evil, Mondraker & Marin.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

333 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 100% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

Just received a transition ripcord for…

Just received a transition ripcord for my son and I couldn’t be more happy with the service. The bike came quickly within the timescale given. I was kept informed at every step. Would definitely use again and would 100% recommend.
Thank you

31 de enero de 2025
Opinión espontánea
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Respuesta de MTB Monster (Mountain Bike Shop)

Hi Bobby,
Thanks very much for the great review! We're glad to hear you have been happy with our service and hope your son likes the bike!
Hope to hear from you in the future :)
MTB Monster Team

Valorada con 5 estrellas sobre 5

Fantastic service

Fantastic service, friendly helpful staff. Kept me updated with delivery date and delivery instructions. 100% recommend using MTB Monster.

5 de enero de 2025
Opinión espontánea
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Respuesta de MTB Monster (Mountain Bike Shop)

Hi Stephen,
Thank you for the 5 star review and the recommendation!
It's great to hear you were happy with our service, hope you are enjoying the Amflow :)
MTB Monster Team

Valorada con 5 estrellas sobre 5

Staff were great and friendly

Staff were great and friendly. Massive range of bikes available.

18 de enero de 2025
Opinión espontánea
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Respuesta de MTB Monster (Mountain Bike Shop)

Hi Oliver,
Thanks for leaving us a great review. I will pass your comments onto the staff they will appreciate it :)
Hope you are enjoying your bike!
MTB Monster Team

Valorada con 5 estrellas sobre 5

MTB Monster 5⭐ bike shop

Excellent informed, attentive and friendly customer service. Made me feel like a valued customer. Prices are very competitive. I'll be going to MTB Monster first for future purchases. 5⭐

16 de diciembre de 2024
Opinión espontánea
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Respuesta de MTB Monster (Mountain Bike Shop)

Hi Matthew,
Thank you for leaving us an awesome review! It's great to hear you had a positive experience with us and we hope to hear from you in the future :)
Hope you are enjoying the Amflow!
MTB Monster Team

Valorada con 5 estrellas sobre 5

Love the Marin!

Good communication, speedy turnaround, good delivery service, great price. Love the Marin!

15 de enero de 2025
Opinión espontánea
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Respuesta de MTB Monster (Mountain Bike Shop)

Hi Ben,
Thank you for leaving us a great review :)
Glad to hear you are loving the Marin!
MTB Monster Team

Valorada con 5 estrellas sobre 5

Great service

Ordered a new Mondraker Crafty XR from MTB Mondter in December. It took some time to deliver in Guernsey BUT I got it before Christmas

More importantly, their communication was great and I had to complete and personal dimensions forms - height and weight etc. this meant that my bike arrived completely dialed. The Ohlins suspension was set up to such a great extent, I did not have to touch it - I just checked base pressures before riding expecting to make a change. Didn’t need to it was perfect. Did a day at Bike Park Wales and the bike was mint. Really chuffed.

20 de diciembre de 2024
Opinión espontánea
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Respuesta de MTB Monster (Mountain Bike Shop)

Hi Rheino, Thank you for leaving us an awesome review!
Great news that your bike was delivered in time for Christmas and you have been able to get out on it at Bike Park Wales already! We're glad you were happy with our service and the suspension set up, with no need to make any changes :)
Many happy miles on your new Crafty!
MTB Monster Team

Valorada con 5 estrellas sobre 5

Great service

Purchased a MTB Trek just before Christmas. Really good communication from MTB monster. Delivery was quick and convenient. very impressed with the bike. highly recommend MTB monster. thanks again!

25 de noviembre de 2024
Opinión espontánea
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Respuesta de MTB Monster (Mountain Bike Shop)

Hi Alison, Thanks for writing us a great review and leaving a recommendation!
It's great to hear you had a positive experience with us, we hope you enjoy your new Trek :)
MTB Monster Team

Valorada con 5 estrellas sobre 5

Bike arrived on time

Bike arrived on time, constant emails keeping us up to date with things bikes brilliant couldn’t off went any better would recommend to anyone thanks MTB

17 de diciembre de 2024
Opinión espontánea
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Respuesta de MTB Monster (Mountain Bike Shop)

Hi Rhys, Thank you for leaving us a review!
We're glad to hear you were happy with our service and timescales :)
Many happy miles on your new Trek.
MTB Monster Team

Valorada con 5 estrellas sobre 5

Great price

Great price, good communication and two person delivery team made the process easy. I would recommend MTB Monster to anyone thinking of buying a bike.

11 de diciembre de 2024
Opinión espontánea
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Respuesta de MTB Monster (Mountain Bike Shop)

Hi Alan, Thanks for the 5 star review!
We really appreciate the recommendation, hope you enjoy your new Trek :)
MTB Monster Team

Valorada con 5 estrellas sobre 5

Great service

Great service. Good communication throughout the sale. Highly recommend.

3 de septiembre de 2024
Opinión espontánea
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Respuesta de MTB Monster (Mountain Bike Shop)

Hi Phil,
Thanks very much for the review and your kind comments!
Hope you are enjoying your new bike :)
MTB Monster Team

Valorada con 5 estrellas sobre 5

EXCELLENT SERVICE

The service of MTB Monster was excellent they were very helpful they also kept me well informed, Delivery was very good and the delivery company was very helpful.
Overall service was great and the price was unbeatable

30 de noviembre de 2024
Opinión espontánea
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Respuesta de MTB Monster (Mountain Bike Shop)

Hi Stephen, Thank you for taking the time to write us a great review! We're grateful to hear the feedback and I will pass it on to the rest of the team :)
Hope you are enjoying your new Husqvarna bike!
MTB Monster Team

Valorada con 5 estrellas sobre 5

Very nice bike decent price very good…

Very nice bike decent price very good servis and explanation fast delivery highly recommended MTB Monster

5 de diciembre de 2024
Opinión espontánea
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Respuesta de MTB Monster (Mountain Bike Shop)

Hi Mariusz, Thank you very much for the 5 star review, we really appreciate your feedback!
Hope you are enjoying your new Stereo.
MTB Monster Team

Valorada con 5 estrellas sobre 5

I’ve bought a bike from here before and…

I’ve bought a bike from here before and came back to buy my sons e-bike the staff are great and really helpful I definitely recommend buying from here, thankyou

23 de noviembre de 2024
Opinión espontánea
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Respuesta de MTB Monster (Mountain Bike Shop)

Hi John,
Thank you very much for leaving us a great review and of course your repeat custom! We're glad to hear you were happy with our service and hope you and your son enjoy your bikes :)
MTB Monster Team

Valorada con 1 estrellas sobre 5

Tired of the spam from these people

Tired of the spam from these people. Clicked unsubscribe several times but the spam just keeps coming.

13 de noviembre de 2024
Opinión espontánea
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Respuesta de MTB Monster (Mountain Bike Shop)

Apologies, we are unsure if this review was meant for MTB Monster. We are careful to only email our customers or those people who are MTB Monster subscribers. Everyone has the option to unsubscribe, so we are unsure as to what has happened, and we would like to investigate this. However, we can't relate your review to any order on our system so we are unable to contact you directly regarding this. We would appreciate it if you could give us a call on 01254 959345 (option 1) so we can better understand your review / issue.

Kind regards

MTB Monster Team

Valorada con 5 estrellas sobre 5

AMAZING SERVICE

AMAZING! I looked at many different sites when I was thinking about buying a new bike and chose MTB Monster as it had the best deal on the bike I wanted. However, I would have gladly paid more if I had known what amazing service I was going to get, as well as a fantastic bike.
I ordered my bike one day, it was dispatched the next and then I heard from the delivery company that it was being delivered the following day!
I was kept fully informed of the process both by MTB Monster and the delivery company.
My bike was well packed and MTB gave full instructions on how to put the bike together (which only involved putting the handlebars and front wheel on).
I phoned them on one occasion just on a query I had about the bike and my call was answered and dealt with immediately. I also had an online chat which was also most helpful.
I cannot fault MTB one single bit and would highly recommend them to anyone.
The bike is amazing too!

16 de octubre de 2024
Opinión espontánea
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Respuesta de MTB Monster (Mountain Bike Shop)

Hi Gail, Thank you for taking the time to write us such a lovely review. I will pass your comments onto the team, they will really appreciate it!
We are glad we were able to provide a positive experience for you when buying your new bike and hope you enjoy your Fuel :)
Please don't hesitate to get in touch with anything in the future.
MTB Monster Team

Valorada con 5 estrellas sobre 5

Found a great deal with MTB monster

Found a great deal with MTB monster, their communication was excellent and timely. Bike was delivered and it was very well packed and everything easy to find. My only very slight criticism would be they used another bike box to send my bike in, not a major issue but caused a slight panic as it was unloaded by the delivery team, not sure why they wouldn’t use original boxes? But all in all, highly recommended and would use again for a purchase of another bike!

18 de octubre de 2024
Opinión espontánea
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Respuesta de MTB Monster (Mountain Bike Shop)

Hi James,
Thank you very much for the great review, we really appreciate it! We're glad you have been happy with the service and would just like to touch on the boxes used. We recycle all our boxes to be as sustainable as possible but in some cases once the bike is fully built and packaged it no longer fits in the original box. Although we do mention this in our terms and conditions, we will of course look to make this more clear on the website going forward to avoid the panic!
Hope you enjoy your new bike and don't hesitate to get in touch if you need anything in the future :)
MTB Monster Team

Valorada con 5 estrellas sobre 5

Blown away with how good the service was 🤙🏼

So I went into MTB Monster not actually thinking I would walk out with one, The advice I was given was unbelievable and really helpful. The showroom is jaw dropping. I was hoping to ride Snowdon the next day (but my riding buddy was a letdown) so I ended up riding rivington, and wow what a difference it is riding an emtb. The mondraker chaser is amazing, such a fun bike to ride. A massive thank you to everyone involved in helping me out

17 de octubre de 2024
Opinión espontánea
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Respuesta de MTB Monster (Mountain Bike Shop)

Hi Matthew,
Thank you for leaving us an awesome review! We are pleased we were able to advise and find the correct bike for you :)
I will pass your thanks on to everyone involved with your order, they will really appreciate your feedback.
Hope you manage to get to Snowdon for that ride!
MTB Monster Team

Valorada con 5 estrellas sobre 5

Bike sale

Excellent service, staff so helpful, would highly recommend

12 de octubre de 2024
Opinión espontánea
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Respuesta de MTB Monster (Mountain Bike Shop)

Hi David,
Thank you for the 5 star review!
Enjoy your new bike :)
MTB Monster Team

Valorada con 5 estrellas sobre 5

My new EMTB purchase from MTB Monster…

My new EMTB purchase from MTB Monster was very easy using their website from my mob phone. A friend who had previously purchased his own bike from them had recomended Mtb Monster and recomended the bike as being on good value offer:
(Trek Rail 9.5 Gen 4 2024). Once I had paid my deposit the order was processed and the bike was safely delivered in the timescale and within the 3hr timeslot they provided by email. Note they adjusted the suspension for my weight and reassured me of suitability when I contacted them over some doubts about sizes. The bike was obviously set up well with all checks ticked and signed for! I only had to fit: front/wheel/pedals/handlebar.
Since purchase I have taken the bike on an off road "Trip Callander to Killin" and although not Enduro trail I'm over the moon with bikes performance.

16 de septiembre de 2024
Opinión espontánea
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Respuesta de MTB Monster (Mountain Bike Shop)

Hi Patrick,
Thank you for taking the time to write us a great review!
We're glad to hear you had a positive purchasing experience following the recommendation from your friend. We are happy we were able to assist you with your sizing queries and the bike is suitable for you :)
We would love to see any pictures of your rides etc if you would be happy to share these, you can pop them over on an email to the most recent one you have received from us.
Hope you continue to enjoy the Trek Rail.
MTB Monster Team

Valorada con 5 estrellas sobre 5

Ebike delivery

Very pleased with how my ebike was delivered. Well packaged and clear instructions to put it together.

27 de septiembre de 2024
Opinión espontánea
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Respuesta de MTB Monster (Mountain Bike Shop)

Hi Peter,
Thank you for leaving us a 5 star review! We really appreciate it :)
Hope you enjoy your Whyte.
MTB Monster Team

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