MTB Monster (Mountain Bike Shop) Opiniones 333

TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

Bike is great ,but paid for it to be tubeless,but found the rear losing air ,when looked into it your fitter had left the centre rim tape under the new tubeless tape causing sealant to creep through t... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I have purchased a few bikes from MTB Monster this year and I can't say enough how great they have been. Communication is superb, I was kept informed of bikes on order and any promise to reply on a... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Ordered an Orbea from MTB Monster. Fast, clear communication and really good support throughout. Delivered on time, well packed, and my local mechanic was impressed with the quality of the build. Very... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Excellent team! I had my Orbea in the basket for a while whilst shopping around. I believe it was Hannah who actually rang me and mentioned they had the best price match! Awesome customer service and... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de bicicletas

Escrito por la empresa

Mountain Bike & E-MTB Specialist Dealer of the worlds best bikes: Santa Cruz, Yeti, Orbea, Trek, Whyte, Nukeproof, Cube, Transition, Evil, Mondraker & Marin.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

333 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 100% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

Bike was ready on time and the Staff…

Bike was ready on time and the Staff were very friendly and knowledgable

7 de septiembre de 2024
Opinión espontánea
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Respuesta de MTB Monster (Mountain Bike Shop)

Hi,
Thank you very much for leaving us a 5 star review, we really appreciate it and I will pass the feedback onto the team :)
MTB Monster Team

Valorada con 5 estrellas sobre 5

Mondraker Crafty Carbon RR

Purchased an E-MTB a Mondraker Crafty Carbon RR, MTB Monster were brilliant from the girls in sales to the technician who fitted the Invisiframe to the frame phoned to advise about putting different coloured stickers on the forks to make them.stand out. The bike arrived set up for my weight and well packaged I'm very pleased with MTB Monster and would definitely recommend them.

10 de septiembre de 2024
Opinión espontánea
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Respuesta de MTB Monster (Mountain Bike Shop)

Hi Paul, Thanks very much for the lovely review! We really appreciate the feedback and I will pass it onto the team :)
Hope you enjoy your Crafty Carbon RR!
MTB Monster Team

Valorada con 5 estrellas sobre 5

Excellent company and would highly…

Excellent company and would highly recommend them. Their communication is excellent, I was kept up to date all the way through my purchase.

When my new bike arrived I had a couple of issues that were quickly resolved. MTB Monster couldn’t have been more helpful.

17 de septiembre de 2024
Opinión espontánea
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Respuesta de MTB Monster (Mountain Bike Shop)

Hi Dean,
Thank you very much for your review, we really appreciate your feedback. We hope you enjoy your Megatower :)
Please don't hesitate to get back in touch if you need anything going forward!
MTB Monster Team

Valorada con 5 estrellas sobre 5

Great Experience

The whole process of buying my bike was easy and seamless. The staff were extremely helpful when I needed to call them.
The delivery process was unproblematic: there were regular updates about when it will be delivered. It arrived on time.
No complaints whatsoever.

15 de agosto de 2024
Opinión espontánea
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Respuesta de MTB Monster (Mountain Bike Shop)

Hi Lorraine, Thank you for leaving us a great review, we really appreciate it and are glad we could help with your purchase :)
Enjoy the bike!
MTB Monster Team

Valorada con 5 estrellas sobre 5

Georgia the staff member who helped me…

Georgia the staff member who helped me choose my first e-bike was exceptional in the knowledge and advice.
Can highly recommend

17 de agosto de 2024
Opinión espontánea
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Respuesta de MTB Monster (Mountain Bike Shop)

Hi Louise,
Thank you for leaving us a review! I will pass your comments over to Georgia she will really appreciate it :)
Enjoy your Trek
MTB Monster Team

Valorada con 5 estrellas sobre 5

Great service with friendly and…

Great service with friendly and knowledgeable advice given when looking to buy a Cube e bike. Deal was done and the well wrapped bike delivered 3 days later. Would highly recommend MTB Monster!

22 de agosto de 2024
Opinión espontánea
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Respuesta de MTB Monster (Mountain Bike Shop)

Hi Mark, Thank you for the great review. We really appreciate your feedback :)
Hope you are enjoying your Reaction!
MTB Monster Team

Valorada con 5 estrellas sobre 5

Brilliant service from start to…

Brilliant service from start to delivery of my bike, good price too

29 de agosto de 2024
Opinión espontánea
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Respuesta de MTB Monster (Mountain Bike Shop)

Hi Steve, Thanks for the 5 star review. We hope you are enjoying your Trek! If you need anything going forward please don't hesitate to get in touch :)
MTB Monster Team

Valorada con 5 estrellas sobre 5

Helpfull staff ,great service and…

Helpfull staff ,great service and prices.

16 de agosto de 2024
Opinión espontánea
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Respuesta de MTB Monster (Mountain Bike Shop)

Hi Garry, Thank you for leaving us a 5 star review!
Glad to hear you were happy with our service, we hope you enjoy the Powerfly :)
MTB Monster Team

Valorada con 5 estrellas sobre 5

MTB Monster

Purchased my bike at MTB Monster using Cycle2Work voucher, excellent communcation, knowledge and good service throughout.

17 de julio de 2024
Opinión espontánea
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Respuesta de MTB Monster (Mountain Bike Shop)

Hi Symon, Thank you for leaving us a lovely review. We really appreciate your comments and are glad we would help with your purchase via Cycle to work.
We hope you enjoy the Megatower :)
MTB Monster Team

Valorada con 5 estrellas sobre 5

Excellent and reliable seller

I bought 2 ebikes in MTB Monster. They have good communication and keep contact with me the progress. Very good seller.

25 de julio de 2024
Opinión espontánea
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Respuesta de MTB Monster (Mountain Bike Shop)

Hi Gary,
Thank you for taking the time to leave us a review! It's great to hear you were happy with our service.
Hope you enjoy your bikes :)
MTB Monster

Valorada con 5 estrellas sobre 5

Great friendly service from start to…

Great friendly service from start to finish when ordering and collecting my new Cannondale MTB. Thanks

25 de julio de 2024
Opinión espontánea
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Respuesta de MTB Monster (Mountain Bike Shop)

Hi Richard,
Thank you for leaving us a great review. We're glad you were happy with your experience of buying your new Cannondale from us!
Hope you enjoy the Habit :)
MTB Monster Team

Valorada con 5 estrellas sobre 5

Blown away....

What can I say other than the level of service from beginning to end, has been nothing short of amazing.

I purchased an emtb with MTB Monster through cycle to work scheme. It was competively priced, also I read some reviews which we're very positive and therefore proceeded with the purchase.

As I said, the communication, the guidance, the efficiency up to arranging the collection, was so easy for myself, which these days is rare in customer care. And also the day of collection went so smooth, the chap who went through everything with me whilst I slurpped a nice coffee they provided, all added up to a super service, with which I can only say thank you for the experience 10/10.

27 de junio de 2024
Opinión espontánea
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Respuesta de MTB Monster (Mountain Bike Shop)

Hi Robin,
Thank you for writing us such a lovely review!
We really appreciate your feedback and are glad you have been happy with your service :)
If you need anything going forward please let us know.
Enjoy your Stereo
MTB Monster Team

Valorada con 5 estrellas sobre 5

Great service…

Changed my mind about an order and the team was on the ball sorting it out for me. I was kept updated throughout the process and the bike arrived well packed and with all needed instructions. Couldn’t be happier about price and service.

4 de julio de 2024
Opinión espontánea
Logotipo de MTB Monster (Mountain Bike Shop)

Respuesta de MTB Monster (Mountain Bike Shop)

Hi,
Thank you for the great review!
We're glad we could assist you with the purchase of your new bike and that you are happy with our service
Hope you enjoy your bike :)
MTB Monster Team

Valorada con 5 estrellas sobre 5

Excellent customer service and sales process…

The customer service and sales process from initial enquiry, visiting to try bike in person to final sale was great. They kept me informed every step of the way and even took details to get the bike setup for me as best as possble ahead of time (fork and shock sag etc).
Everything went smoothly and on schedule. I was impressed with the knowledge and friendlieness of the staff, there was no pushy sales patter or anything like that.

20 de diciembre de 2023
Opinión espontánea
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Respuesta de MTB Monster (Mountain Bike Shop)

Hi Richard,
Thank you for taking the time to write us a great review 6 months on, we really appreciate it.
We're glad we could assist you with the purchase of your new bike!
We wish you many happy miles :)
MTB Monster Team

Valorada con 5 estrellas sobre 5

Great service

Great service, great prices can't fault so far after my first E MTB bike purchase from MTB Monster 3 three months ago.
All good.

13 de abril de 2024
Opinión espontánea
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Respuesta de MTB Monster (Mountain Bike Shop)

Hi Steven,
Thank you for coming back to leave us a lovely review!
We hope you are enjoying your Powerfly :)
MTB Monster Team

Valorada con 5 estrellas sobre 5

Husqvarna HC5

Had my husqvarna HC5 now for just over a week and I’m absolutely in love with the thing 😍 this is my 3rd bike off these guys in 3yrs and you cannot fault the service, top job again 👍

29 de junio de 2024
Opinión espontánea
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Respuesta de MTB Monster (Mountain Bike Shop)

Hi Carl,
Thanks for another great review! We really appreciate your return custom :)
Hopefully see you soon for your 6 week check!
MTB Monster Team

Valorada con 5 estrellas sobre 5

Friendly team and great communication 👌

I'm very impressed by the friendly and efficient service offered by MTB Monster. Im thrilled with The bike recieved and packed really well. Thankyou. Highly recommended

19 de junio de 2024
Opinión espontánea
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Respuesta de MTB Monster (Mountain Bike Shop)

Hi Sarah,
Thank you very much for the great review. We are really glad you were happy with our service :)
Enjoy your bike!
MTB Monster Team

Valorada con 5 estrellas sobre 5

Great service speedy delivery

Great service speedy delivery, really easy to deal with , great product

25 de junio de 2024
Opinión espontánea
Logotipo de MTB Monster (Mountain Bike Shop)

Respuesta de MTB Monster (Mountain Bike Shop)

Hi,
Thank you for leaving us a 5 star review, we really appreciate it :)
Enjoy the bike!
MTB Monster Team

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