Mvintage Opiniones 7

Average, costume jewelry at inflated prices. They don't even use semi precious stones, which are very cheap to source. In Paola square, there's them and another shop, a few doors down, selling similar junk. Unimpressive.

I really like the brand and its designs. But the customer service in a specific Mvintage store is bad, they don't know how to provide good service, they don't say thank you for your purchase, hello, what do you want, etc. Fortunately, the customer support team as soon as they received my email, they contacted me and were very kind, otherwise I would not recommend the brand. Please check your purchase before leaving the store.

I bought a pair of sunglasses yesterday from Valletta shop. I wanted to take advantage of the 20% discount they have these days and give it a try to this new product they launched in 2023.
OMG...amazing, beautiful design, high quality and very stylish. I would definitely buy another pair pretty soon, especially when they have those on promotion.
The only negative thing was that I had to wait for half an hour the sales assistant as she was very busy with some tourists. There are usually 2 assistants at Valletta store but I assume at 2pm probably the one was on lunch break.
Can't wait for the new designs.

Zero customer care. Placed an order- after 4 days no one contacted me about the delivery so i contacted them myself. Only to learn that the item is out of stock. No one even bothered to call and to top it off i learned that a person who made an order a day later than i did received the same order.

Orrible service at Valletta Shop - j just left from there and I will never walk in again!!

Very disappointed.

Only one client inside served by one of the sales girl, the second one was sitting behind the cash with her eyes stuck on the pc , both of them not welcoming me in the shop.
I waited paciently a good 10 min waiting and hoping to get their attention but nothing happened .

Until I left not being served and very angry.

I’m a usual client of MVintage I buy a lot from , but trust me will never buy again especially from the Valletta branch.

I emailed them on 3rd August as I was gifted one of their bracelets during my stay in Malta which had fallen off my wrist as it fastened quite loosely. They responded within less than 20 minutes asking for my name and address so they could send me a replacement over to the UK free of charge. Today (10th August) I received this in the mail, completely free of charge! This bracelet already seems to be much better quality and not unclasping so I assume the previous one was just faulty. So happy with this outcome and will definitely be recommending this website to family and friends.

To recap my utterly horrendous online retail experience with Mvintage:

1) Their website charged my card but did not process the order - I had to pursue this issue manually with customer support to "resolve" it.
2) My email to customer support (sent as advised after speaking to website chat support) was ignored/missed until I contacted Facebook Messenger support (who confirmed in writing that my email was missed).
3) I received no order receipt - no card receipt - no digital acknowledgement of my order - at all. The only evidence I have of my purchase is my interaction with customer support and the product once it was finally delivered...
4) The order was delivered to my address in Malta despite every previous interaction citing a UK shipping address.
5) When I flagged point (4) to Mvintage they apologised and said "we've been in contact with our couriers and they've advised that the package was accepted from your end."

Final result: A week of stress and chasing from my end, and delays from Mvintage's... plus not benefitting from the advertised free overseas shipping and being forced to post it myself, via courier.

The reason I went online is because we are in the middle of a pandemic. The reason I went with Mvintage is because I wanted to "support local" businesses. However, I cannot begin to describe how bad this experience has been, and I deeply regret using their online store.

I am sure the physical shops are absolutely fine - but my experience as a digital customer was atrocious.