Brilliant service, I needed a personalised item exchanged and even though its not something they do they did it for me as a kind gesture which I really appreciated. I've always loved shopping here but... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Absolutely amazing company when above and beyond to change an error I made on the order. Thank you Krisha for being so understanding and getting back to me late in a night to confirm you had made the... Ver más
The quality and kid-friendly patterns are good. The print isn’t fading or peeling with regular usage, we ordered two bags. The first one (pink bunny) was too small and that was my mistake as I didn’t... Ver más
Lovely gifts. There was a quality issue with my order a few months after purchase. When I asked if a replacement was possible, Krisha was very prompt in her response and organised it immediately. Grea... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de regalos
- también en la categoría
- Tienda de juguetes para niños
- Tienda de ropa infantil
- Tienda de ropa para bebés
- Tienda para bebés
Sobre My 1st Years
Escrito por la empresa
The Home of Personalised & Unique Baby Gifts.
Welcoming a new baby into the world is a moment like no other — a time filled with boundless love, joy, and unforgettable memories. At My 1st Years, we understand how precious these first moments are. That’s why we’re here to help you celebrate this once-in-a-lifetime occasion with beautifully crafted, personalised gifts that capture the magic of early childhood.
From their very first cuddles to their first steps, every keepsake from My 1st Years is designed to grow with them.
Discover uniquely personalised baby gifts that make every milestone unforgettable.
Choose from classic teddy bears, soft knitted blankets, and tiny high-top trainers made for little adventures.
Enjoy our signature personalisation expertise, perfected with care and attention to every detail.
Each item can be embroidered, flocked, printed or engraved with a name, birth date, or heartfelt message.
Create a meaningful keepsake that celebrates love, family, and the joy of new beginnings.
Welcoming a new baby into the world is a moment like no other — a time filled with boundless love, joy, and unforgettable memories. At My 1st Years, we understand how precious these first moments are. That’s why we’re here to help you celebrate this once-in-a-lifetime occasion with beautifully crafted, personalised gifts that capture the magic of early childhood.
From their very first cuddles to their first steps, every keepsake from My 1st Years is designed to grow with them.
Discover uniquely personalised baby gifts that make every milestone unforgettable.
Choose from classic teddy bears, soft knitted blankets, and tiny high-top trainers made for little adventures.
Enjoy our signature personalisation expertise, perfected with care and attention to every detail.
Each item can be embroidered, flocked, printed or engraved with a name, birth date, or heartfelt message.
Create a meaningful keepsake that celebrates love, family, and the joy of new beginnings.
Información de contacto
My 1st Years, DC4 Cheaney Drive, Grange Park Industrial Estate, , NN4 5FB,, Northampton,, Reino Unido
- 020 3874 2225
- support@my1styears.com
- www.my1styears.com
4,4
Excelente
17 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Order never arrived
Ordered a personalised backpack on 2 September needed it for 15th. Never arrived because Evri never deliver to our block. They either lose the parcels or just don't even attempt delivery. The customer service assistant couldn't expedite the investigation and wasn't helpful at all. The backpack never arrived for my son's 2nd birthday. They wouldn't generate a refund as she needed to give Everi 2 days to look into things, until I threatened a charge back and then all of a sudden the customer service assistant said she could stop the delivery and generate a refund that way.
In that space of time I had 3 parcels from different retailers that hadn't been delivered by Evri. She couldn't sense my frustration or upset. Won't be using My 1st years ever again and will make my friends and family don't either
14 de septiembre de 2026
Respuesta de My 1st Years
Hi Ama, we’re really sorry to hear about the delay with your order, especially as it was intended for your son’s 2nd birthday. We completely understand how frustrating and disappointing this must have been.
When a parcel is delayed or appears to be missing, our Customer Service team is required to raise an investigation with the courier first so that we can obtain further information and establish what has happened to the parcel. This is the process our team is required to follow before we can take the next steps.
As you no longer wished to receive the order, we arranged for the delivery to be stopped and processed your refund instead.
We’re sorry that your experience left you feeling frustrated and that we weren’t able to resolve this as quickly as you had hoped. If you regularly experience issues with Evri deliveries to your area, we would recommend selecting an alternative courier option where available when placing future orders.
We’re sorry again that we weren’t able to get your son's birthday gift to you in time.
Best regards, Aleksandra, Customer Services, My 1st Years
The personalised cosmetic bag was…
The personalised cosmetic bag was lovely and the box and packaging was beautiful making the gift really special. 100% recommend My 1st Years.
8 de septiembre de 2026
Respuesta de My 1st Years
Hi Rhonda, thank you for such a lovely review! We’re delighted to hear that you loved the personalised cosmetic bag and that the box and packaging made the gift feel extra special. We put a lot of thought into how our gifts arrive, so it’s brilliant to hear that came through in your experience. Thank you so much for your recommendation and for choosing My 1st Years!
Best regards, Aleksandra, Customer Services, My 1st Years
Personalised items with personalised experiences
Fabulous, personal, individual items with first class performance
8 de septiembre de 2026
Respuesta de My 1st Years
Hi Ruth, thank you so much for your lovely review! We’re delighted to hear that you’re so pleased with your personalised items and the individual touch they offer. It’s wonderful to hear that you also found the quality and service to be first class. Thank you for choosing My 1st Years and for your kind feedback!
Best regards, Aleksandra, Customer Services, My 1st Years
Not happy with my order
Not happy with my order, i purchased a lunch box personalised with my babys name on it and straight after the first use and washing it the name and print has come away. Not worth the price, very cheap and tacky item, wouldn’t shop on here again. Need to do better if a brand is going to charge extortionate, you don't expect anything to come off.
8 de septiembre de 2026
Respuesta de My 1st Years
Hi, we’re really sorry to hear about your experience with the personalised lunch box. The personalisation should certainly not have come away after the first use and wash, and we completely understand your disappointment.
We’d really like the opportunity to look into this for you and put things right. Please get in touch with our Customer Service team with your order details so we can investigate this further and find a suitable resolution for you.
We’re sorry again that the item has not met the quality you expected from us.
Best regards, Aleksandra, Customer Services, My 1st Years
Our company orders from My 1st Year all…
Our company orders from My 1st Year all the time, I have not received the invoice for the last purchase, however Krishna was super quick and very helpful, very grateful to her sending me the invoice I have requested
17 de septiembre de 2026
Opinión espontánea
Respuesta de My 1st Years
Hi Salam, thank you so much for your lovely review! It’s wonderful to hear that you regularly order from My 1st Years and that we were able to help you so quickly with your invoice. We’ll be sure to pass your kind feedback. We really appreciate your continued support and look forward to helping you with your future orders!
Best regards, Aleksandra, Customer Services, My 1st Years
Respuesta de My 1st Years
Hi Hannah, thank you so much for your lovely review! We’re delighted to hear that you love your product. We really appreciate you choosing My 1st Years and taking the time to share your feedback with us.
Best regards, Aleksandra, Customer Services, My 1st Years
Excellent all round
Ordered many items over the last year from toys to clothing. Been extremely happy with service and quality.
8 de septiembre de 2026
Respuesta de My 1st Years
Hi Julie, thank you so much for your lovely review! It’s always wonderful to hear from returning customers, and we’re delighted that you’ve been so happy with both our products and service over the past year. From toys to clothing, we really appreciate you choosing My 1st Years time and time again. Thank you for your continued support!
Best regards, Aleksandra, Customer Services, My 1st Years
Lovely quality items beautifully packaged
Really happy with the Ditsy back pack and lunch bag for my granddaughter. The personalisation is really well done. It’s embroidery not iron on which I think some reviewers were not happy with ( iron on) but I can vouch for the embroidery as it’s perfect. The backpack and lunch bag are really great quality so I am very pleased and excited to give as a gift for our granddaughters second birthday.
Also ordered the Peppa Pig personalised soft toy and that too is gorgeous.
I’m a very happy Nana. Thank you.
8 de septiembre de 2026
Respuesta de My 1st Years
Hi Karen, thank you so much for such a lovely and detailed review! We’re delighted to hear that you’re so happy with the Ditsy backpack and lunch bag, and especially that you love the quality of the embroidery. It’s wonderful to hear that both the backpack and lunch bag, as well as the personalised Peppa Pig soft toy, are going to make such a special gift for your granddaughter’s second birthday. We hope she absolutely loves them! Thank you for choosing My 1st Years and for your kind words — we’re so pleased to hear you’re a very happy Nana!
Best regards, Aleksandra, Customer Services, My 1st Years
Just beautiful robes for my…
Just beautiful robes for my granddaughters. Lovely quality and great with their names on each. Packaged in a lovely box. Really pleased.
7 de septiembre de 2026
Respuesta de My 1st Years
Hi Joanne, thank you for such a lovely review! We’re delighted to hear that you love the robes for your granddaughters and that you’re happy with the quality and personalisation. We put a lot of thought into how our gifts arrive, so it’s wonderful to hear that you loved the presentation box too. Thank you for choosing My 1st Years — we’re so pleased you’re happy with your purchase!
Best regards, Aleksandra, Customer Services, My 1st Years
Absolutely love my purchase.
Absolutely love my purchase.. love the personalisation and really fast delivery
6 de agosto de 2026
Respuesta de My 1st Years
Hi Helen, thank you so much for your lovely review! We’re delighted to hear that you absolutely love your purchase and that you’re happy with the personalisation. It’s also great to hear that your order arrived quickly. We really appreciate you choosing My 1st Years and hope to see you again soon!
Best regards, Aleksandra, Customer Services, My 1st Years
Respuesta de My 1st Years
Hi Morvarid, thank you so much for your lovely review! We’re delighted to hear that you’re really pleased with both our service and your products. We always strive to provide great products and service for our customers, so it’s wonderful to know you had a positive experience. Thank you for choosing My 1st Years!
Best regards, Aleksandra, Customer Services, My 1st Years
Super fast delivery and very responsive…
Super fast delivery and very responsive customer service :) would order again
7 de septiembre de 2026
Respuesta de My 1st Years
Hi, thank you so much for your lovely review! We’re delighted to hear that you were impressed with the speedy delivery and our customer service team. We always strive to provide a great service, so it’s wonderful to know you had such a positive experience. We really appreciate you choosing My 1st Years and hope to see you again soon!
Best regards, Aleksandra, Customer Services, My 1st Years
Respuesta de My 1st Years
Hi Alyssa, we’re sorry to hear that you haven’t been able to locate your parcel. Our records show that the parcel was delivered to the correct delivery address.
If you’re unable to locate it, please get in touch with our Customer Service team with your order details so we can look into this further and help resolve the issue for you.
We’re sorry for any inconvenience caused and hope we can get this sorted for you.
Best regards, Aleksandra, Customer Services, My 1st Years
All around great experience
Reliable & on time service, good quality products and great selection of products.
Very happy!
7 de septiembre de 2026
Respuesta de My 1st Years
Hi Sat, thank you so much for your lovely review! We’re delighted to hear that you’ve been happy with our reliable service, speedy delivery and the quality of our products. It’s also great to know you’re pleased with the selection we offer. We always strive to provide great products and service, so it’s wonderful to hear you’re very happy!
Best regards, Aleksandra, Customer Services, My 1st Years
I ordered two items and paid for next…
I ordered two items and paid for next day delivery to two separate addresses. One item arrived but the other did not. When I contacted the company asking them to resend the item but was told I had to wait 48 hours to see if the delivery company would deliver the original. I could see from tracking it had not left their depot. This was a gift for someone who was at a temporary address hence the next day delivery request. I had to ask for my postage costs back it wasn’t offered. They only refunded partial costs of the postage. £3. OR they eventually said I could have £15 off a subsequent purchase within the following 6 months but as I’d had the partial postage costs that was no longer an option. Very bad customer service. No recognition of the upset and disappointment. It was like talking to a brick wall when I got in touch with them.
6 de agosto de 2026
Respuesta de My 1st Years
Hi Liz, we’re really sorry to hear about the delay with your order and, in particular, the disappointment this caused as the item was needed for a gift at a temporary address. We completely understand how frustrating this must have been.
We can confirm that your order was dispatched on time, so we’re very sorry that the courier did not deliver the second parcel as expected. We will raise this with the courier team to understand what happened and to help prevent similar issues in the future.
We’re also sorry to hear that you felt unsupported when contacting our Customer Service team. We take this feedback seriously and will be reviewing the communication around your case, as well as our processes and policies relating to delayed deliveries and delivery charge refunds.
We’re sorry again that we let you down on this occasion and appreciate you taking the time to share your experience with us.
Best regards, Aleksandra, Customer Services, My 1st Years
Very pleased with service and nice…
Very pleased with service and nice quality goods
Thank you!
7 de septiembre de 2026
Respuesta de My 1st Years
Hi Pam, thank you so much for your lovely review! We’re delighted to hear that you were pleased with our service and the quality of your products. We always strive to provide great products and service for our customers, so it’s wonderful to know you had such a positive experience. Thank you for choosing My 1st Years!
Best regards, Aleksandra, Customer Services, My 1st Years
Great overall
Easy ordering process and the toys arrived as mentioned on delivery. The kids love them and the quality is very good
7 de septiembre de 2026
Respuesta de My 1st Years
Hi Shaimaa, thank you so much for your lovely review! We’re really pleased to hear that you found the ordering process easy and that your toys arrived as expected. It’s wonderful to know that the kids love them and that you’re happy with the quality too. We always strive to make ordering as easy as possible and provide great quality products. Thank you for choosing My 1st Years!
Best regards, Aleksandra, Customer Services, My 1st Years
I thought the personalised clock puzzle…personalised
I thought the personalised clock puzzle was lovely. Good quality. I bought for a 1st birthday. It was smallish but I expected that from previous reviews
7 de septiembre de 2026
Respuesta de My 1st Years
Hi Carolyn, thank you for such a lovely review! We’re delighted to hear that you thought the personalised clock puzzle was lovely and that you’re happy with the quality. It sounds like it made a lovely first birthday gift, and we’re pleased that the size was as expected from the previous reviews. Thank you for choosing My 1st Years!
Best regards, Aleksandra, Customer Services, My 1st Years
Delivery took way too long
Delivery took way too long. Three weeks is a bit much! And not yet received!!!! 17 September 2026
28 de agosto de 2026
Respuesta de My 1st Years
Hi Marina, we’re really sorry to hear that your order has taken longer than expected, and we completely understand your frustration, especially as you’ve now been waiting three weeks.
We can confirm that your order was dispatched within 24 hours of being placed. Unfortunately, it looks like your parcel is currently being held at the customs office, which is causing the delay.
Please have a look through your emails and post in case the customs office or local delivery service has contacted you regarding your parcel and requires any further information.
We’re sorry again for the delay and hope your parcel reaches you very soon.
Best regards, Aleksandra, Customer Services, My 1st Years
Brilliant experience with Marie
Had a brilliant experience with Marie, helped me out when I had an issue with an order and Marie was able to sort it straight away and arrange a replacement to be sent out straight away. Thank you so much for the speedy service, excellent customer service.
17 de septiembre de 2026
Opinión espontánea
Respuesta de My 1st Years
Hi Amy, thank you so much for your lovely review! We’re delighted to hear that Marie was able to help you so quickly and arrange a replacement straight away. We’ll be sure to pass your kind words on to her — she’ll be so pleased to hear that you had such a positive experience. We always strive to provide excellent customer service, so it’s wonderful to hear that Marie was able to resolve everything so promptly. Thank you for choosing My 1st Years!
Best regards, Aleksandra, Customer Services, My 1st Years
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.