Mystery Customer Evaluations Opiniones 

9
TrustScore: 3 sobre 5

2,9

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Información sobre la empresa

  1. Investigador de mercado

Escrito por la empresa

Mystery shopper evaluations are sales and service improvement specialist. Specialising in bespoke mystery shopping programmes. Try us free today.


Información de contacto

2,9

Medio

TrustScore: 3 sobre 5

9 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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2,9

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(9)

1 opinión en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great Mystery Shopping Company

I have worked with this company for many years. I have found them to be easy to work with and Mark has always been available to speak to if I need to. I was quite surprised to read some of the reviews on here from someone who clearly got things wrong and wasn’t paid as a result. I have recommended others to work with this company all of whom have been very happy. In short I highly recommend this company and look forward to continuing to do so for many years.

20 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

I've been working for MCE for several…

I've been working for MCE for several years now and have always had a great relationship. The briefs are clear and the payment is excellent. Also, the staff are honest and professional as well as being really helpful over any briefs issues. Most importantly, payment is always made on time!

21 de noviembre de 2024
Opinión espontánea
Valorada con 2 estrellas sobre 5

Disappointed

Disappointed - Mystery Customer Australia. I have applied for a few of assignments, some of which are restaurants. But because I haven’t done enough reports or some of the less fancy assignments I have not been selected. But I only found this out when I rang - so a lot of wasted time.
Anyway, told to do more of the smaller assignments - have applied for these but still no joy or response.
Was hoping to make this a serious hobby, but obviously not.

5 de junio de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Worse company ever

Worse company ever . Not legit at all. I have spent my whole time sending an email and calling to all the Vodafone,Telstra and Optus shops that they made available that there are "mystery customer" scam going on

21 de julio de 2020
Opinión espontánea
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Respuesta de Mystery Customer Evaluations

We'd love to work for Tesla and Vodafone but we haven't, this must be another mystery shopping company.

Valorada con 1 estrellas sobre 5

Dishonest, incompetent and inept company.

System provides dates available to do assignment. The staff say they cannot change available dates but have the time to alter the brief. Hypocritical?. They also say that they dont provide feedback on reports. When a shopper is confident nothing is wrong with a report and the staff say they don't give feedback on reports. It's pretty obvious that they are withholding money from shoppers and probably pocketing it themselves.

23 de febrero de 2020
Opinión espontánea
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Respuesta de Mystery Customer Evaluations

Hi Stuart or should I say Samsul based on the responses to the other reviews you've been given from companies on this site. You mention we are hypocrites but write reviews under two different names.

As mentioned in my correspondence with you, I wish you well with your endeavours working with the other fifty or so mystery shopping companies in the UK but do find it flattering that you keep coming back to us.

Valorada con 1 estrellas sobre 5

Very dishonest

Very dishonest, unprofessional and unreliable company. If I could give a review of 0 they would be worthy of that score. Avoid working with this dishonest company.

29 de noviembre de 2019
Opinión espontánea
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Respuesta de Mystery Customer Evaluations

Thanks Samsul for your review which we have accepted gracefully, it's just unfortunate that you could not be so gracious with our reviews of your reports on the occasional mystery shop you undertook for us e.g.

Did not read the assignment brief and went to an assignment on the incorrect day.
Did not contact the office to let us know the unit was closed – despite visiting on the incorrect day.

I am sorry you were unhappy with not being paid for an assignment that you did not undertake correctly.

I wish you well with your endeavours with other mystery shopping companies. We will try our best to continue without you and look to improve briefs so they’re clearer for our remaining ten thousand mystery shoppers throughout the UK.

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