This appalling company have taken three lots of £18 From my account without permission and do not respond to cancellation requests. Total scam no consent to subscription given. Avoid at all costs!
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Consulta las opiniones de los clientes
Everything works the way it is described.I I've never had any problems using the platform and the cashback is usually better than other offerings. Paying the monthly fee is no problem, as long as you... Ver más
La empresa ha respondido
This is a great company if used correctly under their terms and conditions. I’ve made a lot of money from their offer of 25% off days out. It means I get one ticket for free for a family of 4. We are... Ver más
La empresa ha respondido
State attenti. Vi propongono questo programma di cashback nel momento in cui acquistate un biglietto del treno dall’aeroporto per Londra. Senza nessun permesso prelevano soldi mensilmente dalla c... Ver más
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Información sobre la empresa
Escrito por la empresa
My Time Rewards is a leisure savings programme that helps you do more of what you love and save money. Members can save up to 25 percent on leisure activities.
Información de contacto
Alemania
- www.mytimerewards.co.uk
2,8
Medio
484 opiniones
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I was being scammed
I was being scammed! I was appalled to discover that £18 was deducted weekly for August, September, October and November without my consent, despite not providing a credit card number. I am perplexed as to how they obtained my credit card number, as I never join the membership. Is illegal!
23 de agosto de 2025
Opinión espontánea
Respuesta de Mytimerewards
Hello Joy,
I acknowledge your concerns and will address them promptly.
Only if you manually put your information into the signup form and agreed to the Terms & Conditions, which were made extremely explicit on the signup form that our programme is a paid membership subscription, could we have acquired your information and authorization to charge your account.
Thank you for providing details to locate your membership. However, we cannot find a membership using the information you gave to us. Please provide us another email address or your membership ID. Please send these details in an email to mary@mytimerewards.co.uk.
Kind Regards,
My Time Rewards
Trainline should end their association with this scheme
Like many others I feel this company behaves unethically. I have used other cash back schemes without issue. This bunch (via Trainline) sneakily sign you up for a subscription and you don’t realise until that first £18 leaves your account. Horrible company. Trainline should be ashamed of being associated with this.
25 de octubre de 2025
Respuesta de Mytimerewards
Hello Helen, we appreciate you letting us know about your concern.
Please know that in order to be a member of My Time Rewards, you must complete the sign up from and agree to the terms and conditions. It was also stated on the form that a membership fee will be collected after your free trial period.
For us to help locate your membership, please share more details through the request we sent here on Trustpilot or via email to mary@mytimerewards.co.uk and we'll do our best to help.
A fraudulent company committing calculated theft
I opened an account with this company.
I was "rewarded" with welcome bonus, and the monthly bonus.
When I next tried to login to claim it. An alert came up to say "Your account is no longer active".
Because I had no account. I could not log in to change my details, or claim my reward.
The company have reopened the account without my consent. Collected payment from my bank, took away my welcome reward and monthly bonus.
The fact they blocked me from logging in, show that it was a calculate theft.
Disgusting.
I am reporting this company to action fraud. Stay clear or you to will become a victim.
my time rewards has been given evidence and is fully aware of the issue.
31 de octubre de 2025
Respuesta de Mytimerewards
Hello there, thank you for bringing this to our attention.
Please know that we are here to help investigate what happened with your membership. If you could share your email address or membership number through our request here on Trustpilot, we'll be happy to assist you further and provide more details.
Scammers legal or not.
Didn’t even realise i was being scammed. They’ve taken over £100 off me because i trusted the Trainline app. More fool me. Their emails are in the tiniest unreadable print and now I’ve cancelled I’ve had an email saying (in small print) that I’ve also have “membership with us for another programme(s)” Do I ?! I think not. But I have to contact them to find out which one(s). Biggest scam I’ve ever come across. Have changed my credit card through my bank’s fraud section.
Update: prior to the company’s response I telephoned the number provided on the last email I received. I spoke to a lady who was very helpful and hopefully things will be sorted out. I provided them with appropriate security details.
A few things I’ve learnt: you can claim any funds you’ve paid if you’ve never used the system. Three months payments can be put into your bank/card within 4 working days, the rest will come after you complete a claims form that will be emailed to you (I’ve yet to receive this). If this happens then I’m impressed with the customer service.
I still have a couple of issues about my signing up. Following an investigation I’ve found I did this when i got my senior rail card. I clicked on the button so I could get £20 off the price.
I’ll have provided my email and address, but not my card details - these must have been passed on from the buying of the railcard (please correct me if I’m wrong).
The last thing I’d raise is that i didn’t just sign up to one company by clicking this button, i signed up to two, the second being Complete Savings. They too have taken money from my card. I’m waiting to see if the claim form covers this company too. I have cancelled this “membership “ through the TimeRewards helpline. I hope anyone reading this checks their statements more frequently than I do and doesn’t ignore relatively small amounts going out of their account thinking they’re just general spend. I’ve learned s very big message and won’t be so stupid in the future.
I’ll update when things are, or are not, fully sorted
29 de octubre de 2025
Opinión espontánea
Respuesta de Mytimerewards
Hi Phil, thank you for leaving your review.
Please know that My Time Rewards is a genuine cashback programme that offers members the chance to save 10%+ cashback on over 1000+ retailers. The only way you can sign up is if you fill out your details manually on our sign-up page, as well as agree to our Terms and Conditions. We try to make it as clear as possible that our programme is a paid subscription and mention this multiple times on the sign-up page, that there is a monthly fee after the 30-day free trial period ends.
Unfortunately, we're unable to identify a membership using the details you provided. If you could send us an email to mary@mytimerewards.co.uk, we'll be able to help you further.
Thank you and kind regards,
My Time Rewards
Absolutely great looking for more…
Absolutely great looking for more rewards
18 de octubre de 2025
Opinión espontánea
Respuesta de Mytimerewards
We're happy you appreciate the appearance and want more rewards. We appreciate your feedback and will consider it.
Scammers
Scammers, through Trainline Line. Booked my ticket to London, and then hit the rewards button. Didn’t knowingly subscribe to these leeches and didn’t realise I’d been scammed until they took £18 from my credit card. It’s a well known trick apparently, so why aren’t Trainline blocking them and stopping this from happening to their customers?? I assume that they are aware that this is continuing to happen.
17 de octubre de 2025
Opinión espontánea
Respuesta de Mytimerewards
We appreciate you bringing this to our attention.
My Time Rewards is a membership programme through which members can save hundreds of pounds each year. More resources can be found on our website: https://www.mytimerewards.co.uk/
To be a member of the programme, you must fill out the form which states that a membership fee will be charged after your free trial period. For us to help with your query, please share more details that may help us identify your membership via email to mary@mytimerewards.co.uk and we'll do our best to assist you.
Alternatively, you can visit the website to access your membership and enter the login details you have set up when you signed up for the programme.
UPDATE: We appreciate you sharing details. We have identified your membership and cancelled it to stop future charges. For any questions, don't hesitate to send us an email.
Account verification with cashback withheld temporarily
Edit: My account is reinstated after ID verification. They offer a good value for the loyalty service. Thank you for processing the identification request promptly.
Original: They have randomly withheld my cashback earning by suspending the account while they still keep charging 18£ to my card. The customer service seems deliberately slow. I'm still trying to recover it and hope they are not scam. I have sent them all the ID documents and have not heard back yet.
10 de octubre de 2025
Opinión espontánea
Respuesta de Mytimerewards
We appreciate you bringing this to our attention. We are sorry to hear about the cashback issues and the delayed response.
Please know that this review is to ensure that your membership activity is in accordance with the Terms and Conditions. https://www.mytimerewards.co.uk/terms-and-conditions
For us to help, please share more details of your membership through our request here on Trustpilot or you can also send it via email to mary@mytimerewards.co.uk
UPDATEL: We appreciate you sharing more details. We have escalated your concern for further review, and our team will reach out to you via email once their review is complete. Please know that this review is a part of our compliance and verification procedures. These checks are in place to ensure all member activity meets our Terms and Conditions.
My time rewards has been truthful and…
My time rewards has been truthful and consistent in their promises
9 de octubre de 2025
Opinión espontánea
Respuesta de Mytimerewards
We're happy to hear that your experience with My Time Rewards has been positive, and we appreciate you acknowledging our consistency and promises.
Respuesta de Mytimerewards
We're happy to hear that you had such an astonishing experience! Thank you for your amazing feedback; we appreciate it.
Respuesta de Mytimerewards
We're happy to hear that we were helpful. Thank you for your positive feedback; we appreciate it.
Be careful! Scam danger
Be careful, scam!
I signed up and canceled straight away, however, did not get a confirmation via email. Then I realised that I got charged even though I had cancelled for the month! It’s not worth it, just rather don’t signed up in the first place in my opinion.
6 de octubre de 2025
Opinión espontánea
Respuesta de Mytimerewards
We appreciate you bringing this to our attention.
Please know that we are here to help address your concerns regarding your membership. For us to help, please provide details like your email address you used to sign up or your membership number through our request here on Trustpilot or via email to mary@mytimerewards.co.uk
What a joke
What a joke. This is one of those company which takes your money without you Consciously signing something.
There are websites, like national express, where you agree to get some rewards, and you have to tick a small box to agree. But there, in the Terms & conditions, with small text in the corner, they tell you they will charge you. Obviously almost no one reads terms and conditions, so they use this loophole, instead of Clearly & avold Stating that this is a subscription.
Hope you get closed down soon you clowns
29 de septiembre de 2025
Opinión espontánea
Respuesta de Mytimerewards
Hi Ion, thank you for leaving your review.
Please know that My Time Rewards is a genuine cashback programme that offers members the chance to save 10%+ cashback on over 1000+ retailers. The only way you can sign up is if you fill out your details manually on our sign-up page, as well as agree to our Terms and Conditions. We try to make it as clear as possible that our programme is a paid subscription and mention this multiple times on the sign-up page, that there is a monthly fee after the 30-day free trial period ends.
Upon checking, your membership has been cancelled on 29 September 2025 and it was made during free trial. Therefore, no charge has been made on your account. We also sent you a cancel confirmation email.
If you require further assistance, kindly contact mary@mytimerewards.co.uk.
Kind Regards,
My Time Rewards
This is my 3rd WEEK waiting for my ID…
This is my 3rd WEEK waiting for my ID to be approved. How is this acceptable ? I have waited over 3 weeks, I have been trying to follow up with them after them taking my ID and till date no concrete response whatsoever for the team and they just make you wait and stay silent !
21 DAYS !!! Will file a report with the ICO about taking my ID and not paying up !
7 de septiembre de 2025
Opinión espontánea
Respuesta de Mytimerewards
Hello Honey,
We apologize for the trouble you've experienced. We take your concerns seriously and are looking into this matter. Thank you for bringing this to our attention.
We have escalated this matter to the relevant team to provide an update on your case. Rest assured that we are actively addressing this matter and will be in contact with you as soon as we receive a response from our Team.
Kind regards,
My Time Rewards
Scam
Scam. Do not sign up they will charge you £18pm without you even agreeing to it.
28 de septiembre de 2025
Respuesta de Mytimerewards
We appreciate you bringing this to our attention. We're sorry to hear about your concern.
Please share your details from the request we sent here so we could address your concerns or send us an email to mary@mytimerewards.co.uk.
Kind regards,
My Time Rewards
⚠️ Scam Company
⚠️ Scam Company – Unauthorized Charges, Avoid at All Costs!
This company is nothing but a scam. They have been charging me every single month without my permission for a so-called “rewards” membership that I never signed up for. Over a long period of time, they have stolen around £250 from me for absolutely nothing.
I never gave them my bank details, yet they managed to take money directly from my account month after month. This is fraudulent behavior and completely unacceptable.
If you find yourself in the same situation, stay away from this company immediately. Close and change your bank card, and contact your bank’s fraud team as soon as possible to stop further charges.
Companies like this should not be allowed to operate. I am pursuing a full refund and reporting this to the authorities.
22 de septiembre de 2025
Opinión espontánea
Respuesta de Mytimerewards
Hello there, to be a member of My Time Rewards, you must fill up the form presented to you upon completing a purchase from one of our partner retailers and agree to the Terms and Conditions.
For us to provide details on how you signed up, please share more details through the request we sent here or via email to mary@mytimerewards.co.uk
I was not adequately warned of huge charges.
My Time flashed up when I was trying to renew a railcard on line, ostensibly as a linked discount scheme. So did Complete Savings, which appears to be the same thing. Both seemed at the time to be a free offering from Trainline, and I was not aware of being told of any charges. 10 days later, on 18 September I got emails from both, and only by reading right through to the end did I realise I was about to have £18 taken off my credit card monthly by BOTH! (Yes £36 pcm). The cancellation process seemed easy, once I knew I was being charged, but I am seething at the way my details were taken, and feel seriously misled on charges.
I have taken the extra precaution of changing my credit card. If your debit/credit card is still being charged despite telling them to stop, I suggest asking your bank to cancel the card, and to send a new one with a different number. It’s a pain that I will have to contact other, legit, companies about the new card, but so be it.
18 de septiembre de 2025
Opinión espontánea
Respuesta de Mytimerewards
Hi there,
Please know that My Time Rewards is a genuine cashback programme that helps members earn a minimum 10% cashback on over 1000+ UK retailers.
To be a member of My Time Rewards, you must fill up the form presented to you upon completing a purchase from one of our partner retailers and agree to the Terms and Conditions. More details can be found here: https://www.mytimerewards.co.uk/.
Upon further investigation, your membership has been cancelled on 18 September 2025 and charge has been made. Additionally, an email has been sent to you confirming the cancellation.
If you require further assistance, you can send an email to mary@mytimerewards.co.uk.
Thank you and kind regards,
My Time Rewards
Affordable Travel and Great Rewards with National Express
I recently travelled with National Express and was very impressed with the service. The journey was smooth, comfortable and affordable which is very important for me as a student. Booking was simple, the bus was clean and punctual and the staff were polite and helpful. On top of that I received £18 compensation through MyTime Rewards which is a huge benefit and really supports students like me
1 de septiembre de 2025
Opinión espontánea
Respuesta de Mytimerewards
Hello Nymp,
Thank you for the detailed review of how our programme, My Time Rewards, worked for you. We really appreciate it when you tell us just how our programme helps you save more money.
Scam scam scam they don’t want to give people cashback
Hello I have been using the service of my time and today they have rejected my cashback payments and i think its a scam as I have been collecting cashback and they have been rejected if I don’t get a decision i will take my complaint further
8 de septiembre de 2025
Opinión espontánea
Respuesta de Mytimerewards
We appreciate you bringing this to our attention. We're sorry to hear that your cashback payments were rejected.
For us to investigate your complaint and provide information on why this has happened, please share your membership details through the request we sent here on Trustpilot or via email to mary@completesavings.co.uk
Update: Thank you for sharing details. Upon checking, our team has communicated to you via email regarding why your cashback was declined. Please respond to our team's email so they could assist you further.
Kind regards,
Complete Savings
Best Cashback website 💪
I would recommend to anyone best cash back website ever 💪
6 de septiembre de 2025
Opinión espontánea
Respuesta de Mytimerewards
We're happy to hear that you had such a great experience with our cash back service! Thank you for recommending us; we appreciate your feedback.
You prevented a reward because I didn’t…
You prevented a reward because I didn’t pay my subscription on time. It was going through and your organisation cancelled it at the last minute to use the amount for yourselves. Awful
1 de septiembre de 2025
Opinión espontánea
Respuesta de Mytimerewards
We regret that your subscription lapse affected your reward. We'll review what occurred with your payment and its impact.
Unfortunately, we're unable to identify a membership using the details you provided. If you could send us an email to mary@mytimerewards.co.uk, we'll be able to help you further.
UPDATE: Thank you for sharing details. Upon checking, our team has communicated to you via email regarding the documents needed to validate your membership activity. Please know that this request is in accordance to the Membership Terms and Conditions.
We highly encourage you to respond to our team's email to keep the conversation going.
Thank you and kind regards,
My Time Rewards
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