The staff was great in assisting me to reserve an item. Prior to shipping, i was able to try it on and realised it would not fit. I then informed them of this, they help with cancellation and promis... Ver más
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Consulta las opiniones de los clientes
Good customer service. My feedback regarding my purchase was warmly received and taken on board. Compression socks arrived a little grubby but washed nicely. Was offered a refund but needed them.... Ver más
I knew the product from a friend who owns the same, so that didn't come as a surprise. Ordering and shipping went absolutely fine and in no time. Too bad so much plastic is involved in the packaging... Ver más
Good experience for international shipping with reasonable costs. The items took just over a week to arrive to Thailand, You have to pay UK VAT and when you receive the items you request them... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de artículos para deportes al aire libre
- Tienda de ropa deportiva
- Tienda de artículos para correr
Escrito por la empresa
MyTriathlon was created in 2008 in the early days of triathlon. Two friends who began training together at their local triathlon club went on to race a Sprint distance, followed by an Olympic distance, before finally completing an Ironman together and finishing a mere five minutes apart! Their journey took them to the committee of their local Triathlon Club in Manchester and onto the Boards of British Triathlon and Triathlon England, before they decided to launch the Tatton Park Triathlon. It was to become the third largest triathlon event in the UK, after London and Blenheim.
Información de contacto
Unit 5 Sycamore Court, Manor Park, Warrington Rd, WA7 1RS, Runcorn, Reino Unido
- 02071834116
- info@mytriathlon.co.uk
- www.mytriathlon.co.uk
4,1
Muy bueno
2 mil opiniones
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Pleased with my item and the fast…
Pleased with my item and the fast delivery
22 de agosto de 2026
Opinión espontánea
Respuesta de MyTriathlon
Hi Freddie,
We are so glad that you are happy with your product.
If you ever need anything from us again in the future, please don't hesitate to use our services again.
Kind Regards,
The MyTriathlon Team
Pre-sale great. Post sale support Sucks
The staff was great in assisting me to reserve an item. Prior to shipping, i was able to try it on and realised it would not fit. I then informed them of this, they help with cancellation and promised a refund. 1 months on, still no refund. I have followed up a few times and only get promises of it will be done.
24 de julio de 2026
Opinión espontánea
I needed to return a wetsuit top and…
I needed to return a wetsuit top and waited 2 months for a refund. I emailed 3 times and was told it was being processed. Finally received it this morning. I don’t think I would have got this refund unless I had checked and chased it up. Think they would have kept my money.
19 de junio de 2026
Opinión espontánea
Terrible returns process
I ordered a swim skin on the 8th June. I returned the item due to it being the wrong size. I was told the refund could take up to 21 days which I thought was unusual and annoying but ok. 2 months later nearly and I am still waiting for the refund to come through despite chasing twice and being told it would be made. Avoid at all costs. I will not be using again.
8 de junio de 2026
Opinión espontánea
Product not delivered despite money…
Product not delivered despite money taken immediately No contact from the retailer. Unable to contact the retailer by phone or live chat. Will process refund via Visa and consider contacting the police.
7 de agosto de 2026
Opinión espontánea
Respuesta de MyTriathlon
Hi Stephen,
We have requested more information from you, but we have not heard back.
Please can you get in touch with us at info@mytriathlon.co.uk or use our live chat service so that we can make sure that this is resolved.
Our opening hours are 9am to 4:30pm, Monday to Friday excluding bank holidays, and we always make sure to get back to people who contact us outside of them hours.
We look forwards to getting this sorted for you.
Kind Regards,
The MyTriathlon Team
Refund was not paid and had to chase…
Refund was not paid and had to chase four weeks later.
16 de junio de 2026
Respuesta de MyTriathlon
Hi Val,
We do apologise for the delay with your refund. As a small business, we ask customers to understand that all of our refunds do need to be processed manually, meaning that it can take a little bit longer than expected to complete.
We are always accessible via phone, email and webchat though for customers to reach out and get an update. We pride ourselves on not being reliant on AI automations for our customer service.
Your refund being delayed has been passed over to management who will investigate this to ensure that it doesn't happen again for any of our future customers.
If you need anything else in the future, please don't hesitate to contact us again.
Kind Regards,
The MyTriathlon Team
I called to get advice about size and…
I called to get advice about size and type of wetsuit, ordered over the phone, the suit arrived the day after, great advice on the phone , so fast on delivery and you could track the arrival live.
30 de julio de 2026
Opinión espontánea
Good service and discount
25 de julio de 2026
Opinión espontánea
Very good
I knew the product from a friend who owns the same, so that didn't come as a surprise.
Ordering and shipping went absolutely fine and in no time.
Too bad so much plastic is involved in the packaging. There are more contemporary options these days
24 de julio de 2026
Opinión espontánea
Very poor
Very poor, would not recommend. I bought a wetsuit that was showing in stock, expecting delivery a couple of days later. When it hadn't arrived a week later I contacted mytriathlon and was told they were waiting on a delivery (so the wetsuit never had been in stock) and they'd post it out on a tracked 24 hour service as soon as they got the delivery.
The 24 hour delivery then turned into a week (not their fault the courier misplaced the parcel). The wetsuit then didnt fit and I needed to return it. Despite their extremely lengthy 21 day refund process, I didnt get a refund after 21 days. I had to chase multiple times, with broken assurances each time, and then when I said I would initiate a chargeback I finally got the refund. They deducted (as per terms) a £4 fee from the refund - after all the issues I did think they might have provided a full refund as a goodwill gesture.
The only positive I have to say is that mytriathlon were responsive to emails. However, I would steer well clear!
19 de junio de 2026
Opinión espontánea
I rented a wetsuit from this company…
I rented a wetsuit from this company and returned it on time with no damage. Unfortunately, I forgot to take photos before sending it back.
They later claimed I had returned the wetsuit damaged and asked me to provide proof that I hadn't. However, they couldn't provide convincing proof either. The only evidence they sent was a photo of what appeared to be a random wetsuit, with no original packaging or anything linking it to the one I rented.
In the end, I paid £40, which seems like a convenient way for them to recover the cost of a new wetsuit while making a healthy profit on a rental.
In my opinion, I'd stay well clear of this company. It felt like daylight robbery.
8 de julio de 2026
Opinión espontánea
Quick deliveries
Quick deliveries, and i got a nice (personal?) email when I returned the item and bought another size
8 de julio de 2026
Respuesta de MyTriathlon
Hi Caroline,
Thank you for taking the time to share your feedback!
We are delighted to hear you are happy with our fast delivery service, as well as the level of service you were provided with from our customer service team.
We truly appreciate you taking the time to share your experience, as your feedback helps us continue to improve our service. Thank you once again for your kind words and support.
Kind Regards,
MyTriathlon team.
I put the socks on once and they tore…
I put the socks on once and they tore open not good quality for £20.
6 de julio de 2026
very quick delivery dispatched same day…
very quick delivery dispatched same day no issues
7 de julio de 2026
Opinión espontánea
Respuesta de MyTriathlon
Hi Jordan,
Thank you for taking the time to share your feedback with us.
We're delighted to hear that you were pleased with our fast delivery service. It's wonderful to know that we're able to provide a service that meets your expectations, and those of our other customers.
Your feedback means a great deal to our team, and we're grateful that you took the time to share your experience. Comments like yours encourage us to continue delivering the high level of service we strive to provide.
Thank you once again for your kind words and support.
Kind regards,
The MyTriathlon Team
Delighted I found MyTriathlon
Delighted I found MyTriathlon! Quality item, received promptly with only 3 days notice before my ultra. Will be shopping again.
8 de julio de 2026
Respuesta de MyTriathlon
Hi Phil,
Thank you so much for taking the time to leave us such a wonderful review!
We're delighted to hear that your order arrived promptly ahead of your ultra and that you were pleased with the quality of your item. It's fantastic to know that the service we provide met your expectations.
We truly appreciate your kind words and are thrilled to hear that you'll be shopping with us again. Best of luck with your future training and events – we look forward to supporting you on your triathlon journey!
Kind regards,
The MyTriathlon Team
Respuesta de MyTriathlon
Hi Richard,
Thank you so much for taking the time to leave us such a fantastic review!
We're delighted to hear that you were pleased with our product range, speedy delivery, and competitive prices. Knowing that we've been able to provide a great shopping experience means a great deal to our team.
We truly appreciate your kind words and your support. Feedback like yours motivates us to continue delivering the best possible service to all of our customers.
We hope to welcome you back again soon!
Kind regards,
The MyTriathlon Team
All around great!
Not only best price but really helpful and nice too.
Felt like nothing was too much trouble.
Highly recommended.
2 de diciembre de 2025
Respuesta de MyTriathlon
Hi Frances,
Thank you so much for taking the time to leave us such a wonderful review!
We're delighted to hear that you found our prices competitive and that our team was able to provide the helpful, friendly service you were looking for. Knowing that you felt nothing was too much trouble is incredibly rewarding, as we always strive to go the extra mile for our customers.
Your recommendation means a great deal to us, and we truly appreciate your kind words and support. We look forward to welcoming you back again soon!
Kind regards,
The MyTriathlon Tea
I phone with a query about a purchase I…
I phone with a query about a purchase I was about to make and the team at MyTriathlon were incredibly helpful and reassured me. My order arrived in no time at all and would definitely shop with these guys again.
7 de julio de 2026
Respuesta de MyTriathlon
Hi Brian,
Thank you so much for taking the time to leave us such a fantastic review!
We're delighted to hear that our team was able to help answer your questions and provide you with the reassurance you needed before making your purchase. Providing friendly, knowledgeable customer service is something we take great pride in, so it's wonderful to know that this made a positive difference to your experience.
We're also pleased that your order arrived so quickly. Your kind words and recommendation mean a great deal to us, and we're thrilled to hear that you would shop with us again.
Thank you once again for your support. We look forward to helping you with your future triathlon needs!
Kind regards,
The MyTriathlon Team
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