Full of Drama
Full of Drama, No Professionalism, and Zero Respect for Clients’ Time
I had an appointment with Sara at 3 PM. The receptionist called and asked if I could come in at 1 PM instead because Sara “had to leave early.” I rearranged my day to accommodate her, only to arrive and be told Sara had already left. No apology just, “Adriana will do your nails.”
After that, I decided to avoid the confusion and drama, so I booked my next appointment with Fara. Soon after, Sara texted me asking why I switched. I told her it’s because she’s rarely available. She told me to book with her next time.
A month later, I went to book again, but Sara wasn’t on the schedule. She told me to book under her sister Paras’ name, but that she (Sara) would still come in and do my nails herself. I told her this was too much drama.
Without my consent, Sara went into the booking system, canceled my appointment with Fara, and changed it to herself then texted me saying she had done it and explaining she booked it under her name.
On the day of that appointment, I arrived at 2 PM and Sara was still busy with another client. I ended up waiting until after 3 PM over an hour past my scheduled time. While I waited, I told Fara what had happened, and we spoke to the receptionist (who acts like the manager because there is never an actual manager on site).
Sara then came up to me and said, “Why are you mad? I came in on my day off for you.” I told her I had been waiting over an hour, and if she couldn’t take me on time, she should have left my appointment with Fara. I told her this was unprofessional.
She eventually did my nails, but also mentioned the receptionist is her best friend so it was clear nothing would be done.
The next day after all of this, I called to cancel my membership. The receptionist took my information, then hung up on me without a word.
The day after I posted a Yelp review about this experience, Sara texted me repeatedly asking why I did the review and how I could do that. She has my number because I gave hers for scheduling, but she used it in an unprofessional way. I have a screenshot showing proof of these messages that posted on Google and Yelp.
The work environment here is toxic and unprofessional:
You constantly overhear gossip about coworkers—who they dislike, who they think is lazy, and how long they work (12+ hour shifts).
Receptionists are rude and even talk badly about employees in front of clients.
There is no real management presence, so accountability doesn’t exist.
The day after all this, I called to cancel my membership. The receptionist took my information and then hung up on me without a word.
Nail Garden is full of unnecessary drama, unprofessional behavior, and zero respect for clients’ time. If you value professionalism, avoid this place.
