nataliediamonds.com Opiniones 

310
TrustScore: 1.5 sobre 5

1,6

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I read all the negative reviews of this site and scam warnings and brought my ring in for appraisal at Kay Jewelers. They wouldn't even appraise it because they said it was a fractured filled diam... Ver más

Valorada con 1 estrellas sobre 5

Natalie Diamond sold me a Mossanite diamond as a real diamond. Imagine my horror when I took my engagement ring to the jeweler and discovered I had been ripped off. What a scam. And now the webpage wo... Ver más

Valorada con 5 estrellas sobre 5

Natalie diamonds customer care was excellent, they were great from start to finish & answered any questions we had via email. The only issue was with Fed Ex who failed to contact us to pay customs fee... Ver más

Valorada con 1 estrellas sobre 5

Absolutely 100% do not buy from this site! The diamonds are fake I took my ring too two local stores and the center stone was cubic zirconia and only one side stone was real the others were Moissanite... Ver más

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Información sobre la empresa

  1. Joyería
  2. Tienda de ropa

Escrito por la empresa

Natalie Diamonds offers unique and original selection of high class fully and independently certified diamond jewelry at the most competitive prices online, by designing, manufacturing and marketing in-house, directly to the end customer. We are a fourth generation family run business with many years of devotion and experience. As major suppliers to many of the leading jewelry stores across the world, we have decided to open up our doors to allow the online community the opportunity to purchase directly from the source. In 2011, Natalie Diamonds launched www.nataliediamonds.com in order to utilize the internet as an effective sales, marketing and service channel for the company's international customers. By purchasing from Natalie Diamonds you are able to cut out all of the so called "middle men" allowing us to pass the saving directly on to you. Our jewelry is exclusively designed and completely hand crafted "in house" from beginning to end. After many years in the diamond industry we are as excited as ever to share our rich experience, knowledge and a never ending passion for fine diamond jewelry. By shopping Natalie Diamonds you are guaranteed to receive a high quality product, accompanied by a fantastic customer service and support.


Información de contacto

1,6

Muy malo

TrustScore: 1.5 sobre 5

310 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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1,6

Todas las opiniones

(310)

1 opinión en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great company

Great company! When I had an issue they refunded me right away. When I emailed them I received a response right away. When I reordered my ring, it was shipped in just a couple days so it didn’t take weeks like the website said. They will get my business from now on.

17 de febrero de 2021
Valorada con 5 estrellas sobre 5

I couldn't be more impressed with the…

I couldn't be more impressed with the customer service from start to finish! The quality, price and craftsmanship of the engagement ring is a 11 out of 10 above perfect. Natalie Diamonds is unmatched in the field and I recommend them to anyone looking for the best their money will buy.

7 de febrero de 2021
Valorada con 4 estrellas sobre 5

Nothing was disclosed about having to…

Nothing was disclosed about having to pay additional fees for import. An extra $165 is NOT cool...

18 de enero de 2021
Logotipo de nataliediamonds.com

Respuesta de nataliediamonds.com

Hey Rodney, Being that your order was shipped to the U.S., there should be no import duty fees. This is a wrongful charge from FedEx I am going to send you 2 documents to your email that you can use to easily refute these charges!

Valorada con 5 estrellas sobre 5

Engagement ring

Did not have any problem regarding my purchased, shipping was fast too, it only took a week.. my gf who is now my fiance is loving the ring that i gave her when i proposed last dec. im satisfied overall.

17 de enero de 2021
Valorada con 2 estrellas sobre 5

If I knew I had to pay DUTY I wouldn’t…

If I knew I had to pay DUTY I wouldn’t have ordered.

17 de enero de 2021
Logotipo de nataliediamonds.com

Respuesta de nataliediamonds.com

Hey Camilo, I see that you were charged a duty fee. This is a wrongful charge from FedEx. I am going to email you 2 documents that you can use to easily refute these charges!

Valorada con 5 estrellas sobre 5

The Ring is beautiful

The Ring is beautiful, she loves it! It was shipped on time and came in a very nice backlit box. Great job Natalie Diamonds. I will be buying the matching wedding band in the near future!

17 de enero de 2021
Valorada con 1 estrellas sobre 5

FAKE DIAMONDS

First, the positive. Customer Service is quick to respond and remedy the situation. When I informed Natalie Diamonds of the problem, they quickly sent an email with the return label and commercial invoice necessary to send the ring back to Israel.

Yes, you read right...this company is not in Florida as the About Us page implies. The marketing company is in Florida, but the actual manufacturer is in Israel.

I received my order about two weeks after I ordered - not bad for an international shipment and custom ring. When I received the ring, it was in a nice box that lights up when the lid is opened. Nice. It also came with a certificate from UGI (questionable company) and a laminated receipt (weird, but ok). The ring looked pretty but if you've seen a real diamond, you'll notice the difference quickly - it just didn't look right. I received the ring Dec 22 and I was planning on proposing Dec 24. So, on the 23rd, I took the ring to four different stores: Jared, Robbins Brothers, Ben Bridge and Raiman Rocks and all confirmed via electronic, visual and microscope test that the stones - all the stones, not just the center stone, were all Moissanite and not real earth mined diamonds like their web page states or even their customer service states when I posed the question to them directly via their chat. Needless to say, I didn't propose - I wasn't about to with a fake diamond ring that I was going to return. Absolutely ruined the moment for me/us.

Once Natalie Diamonds received the returned ring, they tested and confirmed to me via email that there was an issue with the center stone. They offered to replace the center stone with something more expensive, but at this point, my trust was blown. They refunded my money back.

If you read the reviews on Trustpilot and iVouch, you'll see several reviews stating the same experience I had. Proceed with caution but there's no way I would ever buy anything from Natalie Diamonds. Not sure on the stability of this company but to deal with an international company with such a high cost item, made me really nervous. I was just really happy to get my money back.

15 de enero de 2021
Opinión espontánea
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Respuesta de nataliediamonds.com

We are very sorry to hear about your experience. We would just like to clarify that the issue found with your stone was NOT an issue with authenticity, but an issue with the color and clarity grade. We understand the stressful ordeal that this has put you and your fiance through, and immediately offered a full refund or a replacement of the center stone with a free upgrade to rectify the discrepancy. Although you have received a full refund, we are sorry to hear that you have lost trust in our company. We are very dedicated to our customers and our products and have many positive reviews and feedback from hundreds of satisfied customers to show for it.

Valorada con 5 estrellas sobre 5

Authentic Diamond verified! Love my ring.

We were a bit nervous ordering an engagement ring on line and noted a few bad reviews that gave us pause. My ring is a lovely 1.25 ct round VS2 clarity and I had a trusted local jeweler verify its authenticity as a diamond using his diamond tester. Since moisannites can register as diamonds on the diamond tester, he also used a separate moisannite tester to eliminate the possiblity it was a moisannite. He did say the G color was a lower grade - I - in his estimation but everything else was good - cut and clarity. I notice a faint color in certain light but its minimal so I am very happy with the diamond's beauty and excellent value for the price we paid. Thank you Natalie Diamonds!

10 de enero de 2021
Opinión espontánea
Valorada con 4 estrellas sobre 5

My wife and I were very happy with her…

My wife and I were very happy with her ring. It turned out beautiful
and was much better quality than generic jewelry stores. We are
glad that we paid a few hundred more dollars for a far nicer diamond.

7 de enero de 2021
Valorada con 5 estrellas sobre 5

I hope the 5 stars get you to read this !!

I hope the 5 stars get you to read this!! in fact, it is a 1 star review!!

If you are considering this company for an online diamond purchase. PLEASE listen to the reviews and avoid. The "5 star" reviews never seem to mention anyone having the rings appraised independently. I can only assume the entire business model is built around selling fake gems to those who wont bother having an independent appraisal completed simply and accept the authenticity of the diamonds with out inspection.

I too was skeptical after reading several reviews but got sucked into their excellent marketing trap and how they promote the rinds online and the "perceived" value of the deal vs traditional store buying costs. I went ahead and rolled the dice... bad decision.

Yep.... you guessed it, I had the ring independently inspected twice, both very reputable jewelers told me that is was not a natural diamond and some type of synthetic, but couldn't even confirm if moissanite.

I subsequently reached out to customer service with some choice words and promise to pursue with BBB and to their credit, I was quickly emailed the return labels and a full refund was processed quickly minus a minimal oversees charge of some sort??

Given so little objection to the refund process and the fact that mine was issued before the ring could have possibly reached Israel, I must assume this happens alot more than the reviews suggest.

So buyer, beware! if you think you will be the exception as I thought, please commit in advance to having your ring independently inspected. Hopefully they might just send you what you ordered and paid for.... if not- you were warned by several who proceeded you.
AS for ND- stop this charade... and stop blaming on your suppliers. This will catch up to you. Run a legit business or know that you will get caught by those who matter eventually.

5 de enero de 2021
Opinión espontánea

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