nataliediamonds.com Opiniones 

310
TrustScore: 1.5 sobre 5

1,6

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I read all the negative reviews of this site and scam warnings and brought my ring in for appraisal at Kay Jewelers. They wouldn't even appraise it because they said it was a fractured filled diam... Ver más

Valorada con 1 estrellas sobre 5

Natalie Diamond sold me a Mossanite diamond as a real diamond. Imagine my horror when I took my engagement ring to the jeweler and discovered I had been ripped off. What a scam. And now the webpage wo... Ver más

Valorada con 5 estrellas sobre 5

Natalie diamonds customer care was excellent, they were great from start to finish & answered any questions we had via email. The only issue was with Fed Ex who failed to contact us to pay customs fee... Ver más

Valorada con 1 estrellas sobre 5

Absolutely 100% do not buy from this site! The diamonds are fake I took my ring too two local stores and the center stone was cubic zirconia and only one side stone was real the others were Moissanite... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Joyería
  2. Tienda de ropa

Escrito por la empresa

Natalie Diamonds offers unique and original selection of high class fully and independently certified diamond jewelry at the most competitive prices online, by designing, manufacturing and marketing in-house, directly to the end customer. We are a fourth generation family run business with many years of devotion and experience. As major suppliers to many of the leading jewelry stores across the world, we have decided to open up our doors to allow the online community the opportunity to purchase directly from the source. In 2011, Natalie Diamonds launched www.nataliediamonds.com in order to utilize the internet as an effective sales, marketing and service channel for the company's international customers. By purchasing from Natalie Diamonds you are able to cut out all of the so called "middle men" allowing us to pass the saving directly on to you. Our jewelry is exclusively designed and completely hand crafted "in house" from beginning to end. After many years in the diamond industry we are as excited as ever to share our rich experience, knowledge and a never ending passion for fine diamond jewelry. By shopping Natalie Diamonds you are guaranteed to receive a high quality product, accompanied by a fantastic customer service and support.


Información de contacto

1,6

Muy malo

TrustScore: 1.5 sobre 5

310 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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1,6

Todas las opiniones

(310)

1 opinión en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent service and very responsive

Excellent service and very responsive . You welcomed my changing my initial purchase to a larger diamond and a different cut. Thoroughly pleased with Natalie Diamonds. I would recommend them to anyone and everyone without reservation!

30 de diciembre de 2020
Valorada con 5 estrellas sobre 5

Great experience

Ordering was a breeze, shipping arrived before date they stated. My girlfriend is now my fiancee. Everyone has stated the ring is beautiful.

Thank you.
A very happy customer.

21 de diciembre de 2020
Valorada con 2 estrellas sobre 5

Ring got held up in customs due to…

Ring got held up in customs due to sender not putting quantity on label.

21 de diciembre de 2020
Logotipo de nataliediamonds.com

Respuesta de nataliediamonds.com

Dear Customer,

Package was held in the US Customs awaiting for you to fill the 5106 Form. A formality required in the US for all imports over USD2500. We apologize for the delay even though it's beyond our control.

Valorada con 5 estrellas sobre 5

Trustworthy Source

Very impressed with the ring and everything included. I will be proposing on Christmas Eve! She will love it! Very trustworthy source!

21 de diciembre de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Incredible!

I am absolutely in love with the engagement ring we got from them. I was a bit hesitant when my now fiance suggested ordering a ring online, but wow, they have exceeded my expectations and the ring is better than I could have imagined. I had to reach out to customer service, they are experiencing some technical difficulties with their 800 number receiving calls from Canada, but sent an email to their customer service department and got an email back within 24 hours and are going to send out the documentation that was missing with my ring! I would 100% recommend them to anyone looking for an engagement ring.

15 de diciembre de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Ordering from New Zealand

Ordering from the other side of the world from a website that I found on Facebook I certainly had my reservations. I checked the internet for reviews and concluded that it in fact was a legitimate website. I already knew what style I was looking for and the 30% off promotion meant that I was able to order a larger size stone than I had initially intended to buy. I made my purchase online and sat and waited. The freight partner allowed me to track my parcel all the way to my doorstep where it turned up 2 days earlier than anticipated. The quality of the engagement ring that I was able to give my partner was better than anything I ever could have purchased in my country. I have had Jewellers Access the ring in New Zealand and I have been assured that I purchased the ring far cheaper than they could have secured it through their purchasing channels. Thank you Natalie Diamonds an exceptional product and service.

9 de diciembre de 2020
Valorada con 5 estrellas sobre 5

Saved $15,000 buying from Natalie

Purchased a 2 ct. E color VS1 diamond solitaire in a platinum setting for my girlfriend. After receiving it I asked a trusted local jeweler to check the diamond against claimed quality and weight. They verified everything and offered a competitive ring at twice the price. The UGI certification is not GIA so the diamond does not have the laser-etched report UGI report number, but for a $15,000 savings, who cares? Highly recommend Natalie Diamonds.

6 de diciembre de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great Service!

I was a little skeptical about buying a ring online and without being able to see it. well, I could not have had a better experience. Everything was smooth and efficient. In fact, I changed my mind about a couple of things after I received the 1st ring, and sending it back to make changes also was very easy. My fiancee absolutely loves it!

3 de diciembre de 2020
Opinión espontánea
Valorada con 3 estrellas sobre 5

Great Customer Service, Product Could Use Improvement

I ordered a cathedral style setting with a 0.90-0.95 ct. round diamond, SI2 clarity, I colour. The payment was seamless, and the item shipped quickly. However when it arrived, I was disappointed, as the setting was clearly made for a much larger stone, and wasn't adjusted for the selected stone. Also, although the diamond set in the ring was a 0.92 ct., most of the weight was on the bottom of the diamond, and the diameter was comparable to a 0.85 ct. And, at certain angles, there was a noticeable yellow colour to the stone. My local jeweler (GIA graduate) told me that it was more of a K colour. He did also inform me that the clarity was actually much higher than an SI2, and he would have put it at a VS2.

I contacted Natalie Diamonds, and they sent waybills for the return shipping in short order. Although the package waited for a week for customs clearance, it arrived at their offices, and a refund was issued in short order, although I lost over $300 Canadian due to foreign exchange.

Although the customer service is excellent, I wouldn't recommend Natalie Diamonds, as you really have no idea what you're getting. The UGI certificate clearly doesn't adhere to the GIA scale, and in my case, my "Ideal" cut was far from it, and the colour was much poorer than an "I" diamond.

25 de noviembre de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Engagement ring

I was very impressed with Natalie Diamonds with how helpful they were when I called with questions, and how quickly they responded to my inquiry emails. Once I placed my order, the turn around was impressively quick! Once my order arrived I was even more impressed with how beautiful the ring was, how nice the box was, and I really liked the integration of the backlighting for the presentation of the ring. I would definitely recommend Natalie Diamonds to anyone.

22 de noviembre de 2020
Valorada con 5 estrellas sobre 5

A+ experience

Service was wonderful. Choice of settings and stones is fantastic. Shipping was prompt. I am completely satisfied and would use this company again.

9 de noviembre de 2020

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