National Tyres and Autocare - Harrogate Opiniones 63

TrustScore: 3.5 sobre 5

3,7

Ripon Road New Park, HG1 2BS Harrogate, GB


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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I would give zero stars if I could. Charged for tyre puncture repair, a week later tyre pressure indicator down again. Rang them up, very rude over the phone, told it was a wheel issue not a tyre prob... Ver más

Valorada con 2 estrellas sobre 5

I paid in advance and booked a time slot for a punctured tyre replacement. Someone coming in off the street at the same time as I arrived had their car attended to before mine so I had to wait 30 m... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Marty and his team consistently go above and beyond to provide exceptional service. Helped us a lot with out Vauxhall Moka. They are a dedicated group of professionals, and I couldn’t be happier with... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Excellent service! Mati is an absolute star. They managed to book my car in for an MoT at short notice and provided an excellent service. Very friendly staff and they all seem very happy in their... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de neumáticos
  2. Tienda de frenos
  3. Estación de inspección de automóviles
  4. Mantenimiento y reparación de automóviles
  5. Servicio de automóvil
  6. Servicio de cambio de aceite

Sobre National Tyres and Autocare - Harrogate

Escrito por la empresa

National Tyres and Autocare are fast fit specialists and part of the Halfords family. Our highly trained technicians are specialists in vehicle parts repair including tyres, exhausts, brakes, batteries, MOT testing, and vehicle safety inspections, including our 5-point car check. .

As well as offering a professional and friendly service, we’re committed to never being beaten on price, so when you choose us, you know you’re getting fantastic value. .

Our highly trained technicians carry out MOTs, car servicing and repairs, so you can rest assured we have the expertise to take care of your vehicle. We can deliver dealership quality work on any car make or model at affordable prices and offer a minimum guarantee of 2 years or 24,000 miles on work carried out. (See website for terms and conditions). We also offer mobile fitting including tyres and car batteries, available to fit tyres at your home or work. We have a range of flexible finance options so you can spread the cost to suit you. Head over to our website for further details.

Información de contacto

  • Ripon Road New Park, HG1 2BS, Harrogate, Reino Unido

  • 01423 567 121

3,7

Medio

TrustScore: 3.5 sobre 5

63 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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No ha contestado las opiniones negativas

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Valorada con 1 estrellas sobre 5

I would give zero stars if I could

I would give zero stars if I could. Charged for tyre puncture repair, a week later tyre pressure indicator down again. Rang them up, very rude over the phone, told it was a wheel issue not a tyre problem. Seen a different tyre service - very obvious nail with bubbling leak in tyre.

1 de noviembre de 2024
Opinión espontánea
Valorada con 4 estrellas sobre 5

Miraculous

Graeme (manager),despite being bald, somehow has the ability to please his customers. The mechanics are excellent despite Graeme being at the helm😛

10 de febrero de 2025
Opinión espontánea
Logotipo de National Tyres and Autocare - Harrogate

Respuesta de National Tyres and Autocare - Harrogate

Hi Stuart, Thank you for sharing your positive experience. We're glad to have been of assistance and we can’t wait to serve you again soon. Thank you for choosing Halfords! Regards, Anuj R

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service!

Mati is an absolute star. They managed to book my car in for an MoT at short notice and provided an excellent service. Very friendly staff and they all seem very happy in their work. Mati is a credit to the Halfords group! Would highly recommend this garage.

26 de octubre de 2024
Opinión espontánea
Logotipo de National Tyres and Autocare - Harrogate

Respuesta de National Tyres and Autocare - Harrogate

Hi Tracieg,

We're happy to hear that our team provided excellent customer service and exceeded your expectations. Thank you for choosing Halfords.

Regards,
Bhawna

Valorada con 5 estrellas sobre 5

Marty and his team consistently go…

Marty and his team consistently go above and beyond to provide exceptional service. Helped us a lot with out Vauxhall Moka. They are a dedicated group of professionals, and I couldn’t be happier with the results. I highly recommend them to anyone in need of a fantastic, reliable service!

28 de septiembre de 2024
Opinión espontánea
Logotipo de National Tyres and Autocare - Harrogate

Respuesta de National Tyres and Autocare - Harrogate

Hi Marian,

We’re happy to hear that Marty and his team went above and beyond to assist you with your Vauxhall Mokka. It’s wonderful to know that their dedication and professionalism made a positive impact on your experience. Thank you for choosing Halfords!

Regards,
Anuj R

Valorada con 5 estrellas sobre 5

Helpful

Helpful

Professional ……

Called in today for the front tyres to be balanced .

The team were helpful informative
And professional

NO mucking about ……..

And yes I’d recommend them

👍👍👍👍👍

2 de febrero de 2024
Opinión espontánea
Logotipo de National Tyres and Autocare - Harrogate

Respuesta de National Tyres and Autocare - Harrogate

Hi Eric,

Thank you so much for sharing your positive experience. We pride ourselves on professionalism. We are always trying our best to make your experience memorable, and we’re glad that we’ve achieved it! Your satisfaction is our ultimate goal, and we are thrilled that we hit the mark for you. Thank you for choosing Halfords. 💯

Regards,
Kashish

Valorada con 4 estrellas sobre 5

Tyres Sorted

Following an initial problem with the delivery and fitting of my tyres. The manager was very helpful and apologised for the inconvenience and was very accommodating to solve the issues I faced and thank you for solving the problem for me.

15 de julio de 2023
Logotipo de National Tyres and Autocare - Harrogate

Respuesta de National Tyres and Autocare - Harrogate

Hi John,

Thank you for taking the time to leave a review with us, we appreciate all feedback as it helps us improve our service in the future. I am sorry to hear you haven't received a reply to your complaint. I have sent over a request to the auto centre team for a dedicated member to get in touch to discuss.

Thanks, Ruth


Valorada con 5 estrellas sobre 5

The website was easy to use .

The website was easy to use .
The tyre prices were competitive.
I have used them for many years, as they are reliable and provide good local service.
I like their special offers ...essential these days.

15 de junio de 2023
Logotipo de National Tyres and Autocare - Harrogate

Respuesta de National Tyres and Autocare - Harrogate

Dear Customer

Thank you for your 5 star review.

Kind Regards

Robert

Valorada con 1 estrellas sobre 5

AVOID!!!

AVOID!!!sam at reception was lovely and got me sorted very fast but the workers refused to work on my car.management is horrible aswell

27 de mayo de 2023
Opinión espontánea
Logotipo de National Tyres and Autocare - Harrogate

Respuesta de National Tyres and Autocare - Harrogate

Hi Benedek,

Thank you for taking the time to leave a review on your experience with us. We appreciate every review we receive as this allows us to become better at what we do.

We're really sorry to hear about the experience you had at our Harrogate branch, we pride ourselves on excellent customer service, so it’s disappointing when we hear from customers who have been let down.

We have passed this on to the branch manager to ensure this is looked into.
We thank you again for bringing this to our attention.

Kind regards, Ffion

Valorada con 1 estrellas sobre 5

Do not leave your car when taking it…

Do not leave your car when taking it for servicing. Wait for it and watch them do it. I sent my car for servicing and they didn't bother doing anything and they called me 5 minutes before they closed telling me it was all done. By the time I got there it was parked at the same spot I had left it. My car has a camera inside which records as soon as the car is on , the footage shows no movement of the car at all. Check the dip stick, the has been any oil changed, no oil filter changed nothing was done other than reseting the the servicing warning light. I had marked a few areas which I knew would be touched during the servicing and those marks are still in the same place I left them. Thanks National Tyres for stealing from your customers. If you have done it yo me there will be more who have had the same with theirs just that they didn't notice.

8 de mayo de 2023
Opinión espontánea
Logotipo de National Tyres and Autocare - Harrogate

Respuesta de National Tyres and Autocare - Harrogate

Hi Menzi,

Thank you for taking the time to reach out and leave us a review, we really value all the feedback we get from our customers.

We're really sorry to hear the poor service you received at our Harrogate branch, we pride ourselves on excellent customer service, so it’s disappointing when we hear from customers who have been let down.

We have reached out further for some more information on this. If you could kindly respond with your contact information/ booking details, we can request a member of the team to contact you to discuss this further.

Kind regards, Ffion

Valorada con 5 estrellas sobre 5

Worth going back to

Armed with some basic facts it's a fairly simple job to find a tyre that fits your requirements and budget.

8 de mayo de 2023
Logotipo de National Tyres and Autocare - Harrogate

Respuesta de National Tyres and Autocare - Harrogate

Dear Customer

Thank you for your 5 Star Review.

Kind Regards

Robert

Valorada con 4 estrellas sobre 5

Wouldn't accept my postcode

Wouldn't accept my postcode. Apart from that everything went well.

8 de mayo de 2023
Logotipo de National Tyres and Autocare - Harrogate

Respuesta de National Tyres and Autocare - Harrogate

Dear Customer

Thank you for your 4 Star Review.

Kind Regards

Robert

Valorada con 5 estrellas sobre 5

Booked online for home fitting

Booked online for home fitting. Everything went according to plan with two tyres fitted in less than twenty minutes. Excellent service.

6 de abril de 2023
Logotipo de National Tyres and Autocare - Harrogate

Respuesta de National Tyres and Autocare - Harrogate

Dear Customer

Thank you for your 5 Star Review.

Kind Regards

Robert

Valorada con 5 estrellas sobre 5

Thank you to the team at Ripon Road…

Thank you to Lewis and the team at Ripon Road Harrogate, wish you all the best.

Sterling job on my car and the guys made me feel very welcome, I will be back in the future, highly recommended

5 de mayo de 2023
Opinión espontánea
Logotipo de National Tyres and Autocare - Harrogate

Respuesta de National Tyres and Autocare - Harrogate

Dear Customer

Thank you for your 5 Star Review.

Kind Regards

Robert

Valorada con 5 estrellas sobre 5

Excellent service…

Went in with a slow puncture and had to have all 4 tyres replaced. The manager and staff were excellent friendly, approachable and did an excellent job

18 de abril de 2023
Opinión espontánea
Logotipo de National Tyres and Autocare - Harrogate

Respuesta de National Tyres and Autocare - Harrogate

Dear Andy

Thank you for your 5 star review.

Kind Regards

Robert

Valorada con 2 estrellas sobre 5

I paid in advance and booked a time

I paid in advance and booked a time slot for a punctured tyre replacement. Someone coming in off the street at the same time as I arrived had their car attended to before mine so I had to wait 30 mins before anything was done. What the point of an appointment system if you needlessly ignore your promise? It's disrespectful.
I had two front tyres fitted just 3 or 4 days ago but according to the health report they are already 16% worn - I don't think so!
The outside of the building looks derelict to be quite honest, and the inside is not much better. To say the place is tired would be an understatement.

7 de abril de 2023
Opinión espontánea
Logotipo de National Tyres and Autocare - Harrogate

Respuesta de National Tyres and Autocare - Harrogate

Hi Ian,

Thanks for reaching out and we hope you're well.

We're really sorry to hear about the service you received at our Harrogate branch and we can understand how frustrating that must have been.
We have reached out for some contact/bookin information if you could please respond we can request a member of the team to contact you to discuss this further.

Kind regards, Ffion

Valorada con 4 estrellas sobre 5

Good value

Good value. Good service

4 de abril de 2023
Logotipo de National Tyres and Autocare - Harrogate

Respuesta de National Tyres and Autocare - Harrogate

Dear derek Needham

Thank you for your review.

Kind Regards

Robert

Valorada con 4 estrellas sobre 5

Online Order Process

Web page order process very simple however the Payment Assist calculus are wrong, I previously sent an email about this same problem on a previous order but no one replied or acknowledged the error and it should be noted I rang customer services to explain as well and they fully agreed with me.

30 de marzo de 2023
Logotipo de National Tyres and Autocare - Harrogate

Respuesta de National Tyres and Autocare - Harrogate

Dear Mr Simon Cadwallader

Thank you for your review

Kind Regards

Robert

Valorada con 4 estrellas sobre 5

Online worked out about £50 a tyre…

Online worked out about £50 a tyre cheaper than ringing the branch, I needed 4 tyres so I wasn’t impressed by the drastic difference !

21 de marzo de 2023
Logotipo de National Tyres and Autocare - Harrogate

Respuesta de National Tyres and Autocare - Harrogate

Dear Dean Stanworth

Thank you for your review.

KInd Regards

Rober

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