Been purchasing food from Natural Instinct for a few years but over the past few months they have changed delivery suppliers and use AI bots for support. Since then I've had numerous failed deliveries... Ver más
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Consulta las opiniones de los clientes
Customer Service (Drew) went above and beyond to arrange a shipment of raw kitten food to my home in Guernsey 🇬🇬 and get it to my door still frozen 🧊 Amazing 🤩 Thank you 🙏 Purrfect! 😻
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REQUESTED 20 WORKING DOG CHICKEN AND TRIPE FROM COUNTER . SALES LADY REQUESTED FROM BACK ROOM AS NOT ENOUGH IN DISPLAY CABINET. BACK ROOM STAFF CAME OUT WITH TOTALLY WRONG ORDER. I DECIDED TO T... Ver más
Great product, quick delivery and excellent customer service from staff who I believe do genuinely use the products with their own pets and can offer solid advice. The 1 kilo pack is split into 2 x 50... Ver más
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Información sobre la empresa
- Tienda de suministros para mascotas
- Tienda de alimentos para animales
- Fabricante de alimentos
- Productos de alimentos
- Fabricante de comida congelada
- Tienda de animales
Sobre Natural Instinct
Escrito por la empresa
At Natural Instinct, we are passionate about pets and believe that a healthy diet is just as important for them as it is for us. That’s why we provide complete and balanced raw dog food, made from the finest natural ingredients and packed with essential nutrients.
We believe in feeding as nature intended—a raw diet that supports optimal health, energy, and wellbeing. Our frozen raw dog food is made with high-quality, human-grade meats, fresh vegetables, and natural supplements, ensuring every meal is nutritionally balanced and free from artificial additives, colours, preservatives, and fillers.
We make raw feeding simple and stress-free. Our convenient frozen raw dog food is delivered straight to your door, ready for you to defrost, serve, and watch your pet enjoy. Whether you’re transitioning your dog to a raw diet for the first time or looking for high-quality, natural meals, we have a variety of recipes to suit all breeds, sizes, and dietary needs.
Shop here
Switching to a raw diet has never been easier. Whether you're new to raw feeding or a long-time advocate, we offer expert guidance and advice to help you make the best choice for your pet. Our website is filled with helpful resources, including transition guides, food calculators, and FAQs to ensure a smooth transition.
Give your furry friend the very best with Natural Instinct—pure, wholesome, and natural raw dog food that helps them thrive!
Visit our website and discover why so many pet owners trust us for premium raw dog food.
Información de contacto
Units 10‑12, Trade City Frimley, GU16 7AL, Camberley, Reino Unido
- 01276 608500
- hello@naturalinstinct.com
- www.naturalinstinct.com
4,4
Excelente
1 mil opiniones
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Great customer service
Jamie helped me on the phone and was very polite and so helpful. Made ordering easy for me.
25 de noviembre de 2025
Respuesta de Natural Instinct
Hello Clair
Thank you for your wonderful 5-star review! We’re delighted to hear that Jamie was polite, helpful, and made your ordering experience so easy.
We truly appreciate your kind words and support!
Kind regards
Megan
The whole process was fantastic and easy
It was easy to claim my free food, and the lady on the phone was very helpful and understanding.
The whole process was fantastic.
25 de noviembre de 2025
Respuesta de Natural Instinct
Hello Jim,
Thank you so much for your fantastic 5-star review!
We’re delighted to hear that the process was easy from start to finish and that our team member was helpful and understanding over the phone. We truly appreciate you taking the time to share your experience, and we’re so glad we could make things simple for you!
Kind regards
Megan
Great customer service. They helped me when I ordered the wrong…
They helped me when I ordered the wrong type of food, cancelled my order and re ordered the correct thing for me and delivery was still the same day, thank you
17 de noviembre de 2025
Respuesta de Natural Instinct
Hello Lorraine,
Thank you so much for your wonderful review! We’re really glad to hear that our team could help when the wrong food was ordered. It’s great to know we were able to cancel and reorder the correct items for you while still getting everything delivered the same day.
We truly appreciate your kind words and thank you for taking the time to share your experience!
Kind regards
Megan
Respuesta de Natural Instinct
Hello,
Thank you so much for your kind words! We’re delighted to hear you enjoyed our service and quick delivery. Your feedback means a lot, and we’re thrilled we could provide a great experience for you.
Kind regards
Megan
Great food that my dogs really love at…
Great food that my dogs really love at a good price, with super fast delivery. Lots of variety with great benefits for health and coat. Wouldn’t go anywhere else.
13 de noviembre de 2025
Respuesta de Natural Instinct
Hello Shana
Thank you so much for your wonderful review! We’re delighted to hear that your dogs love the food and that you’re enjoying the variety, health benefits, and fast delivery.
It means a lot to us that you wouldn’t go anywhere else, we really appreciate your support!
Kind regards
Megan
Unfortunately my dog doesn’t like the…
Unfortunately my dog doesn’t like the food and she is a very greedy dog.
My partner’s Labrador also turned it down.
I was recommended the food by my vet so placed a rather large order.
19 de noviembre de 2025
Respuesta de Natural Instinct
Hi Isobel,
Thank you for your feedback.
We are sorry to hear that your dog did not enjoy our food. If you would like to discuss any potential reasons for this, please feel free to contact us at hello@naturalinstinct.com
or call us on 01276 608500. A member of our team will be happy to assist you.
Please let us know if you require any further support.
Kind regards,
Jamie
Respuesta de Natural Instinct
Hi Catherine,
Thank you for taking the time to leave us a 5 star review.
We are so pleased that you are happy with our products and delivery service.
Please let us know if there is anything we can do to assist you in the future.
Kind regards,
Ellie
We got a free box of food as we got a…
We got a free box of food as we got a puppy from a breeder that uses Natural instinct, process was easy and delivery came the following day. Puppy loves the food so great experience so far
17 de noviembre de 2025
Respuesta de Natural Instinct
Hi Justine,
Thank you so much for the 5 star review, we really appreciate you taking the time to write it as a new customer.
We are glad that the order and delivery process was easy and your puppy loves their food.
We wish you all the best with your new furry friend.
Please reach out if you ever need any help or advice.
Kind regards,
Ellie
Easy ordering and quick delivery
Usually purchase from a local farm shop but quite often the products are out of stock, so decided to try direct delivery. Easy to order, everything in stock and delivery within 2 days with tracking info provided. Will continue to go this route now.
17 de noviembre de 2025
Respuesta de Natural Instinct
Hi Lorraine,
Thank you for taking the time to leave us a positive review.
We are glad that you are happy with our services and found the process easy.
We are so pleased that we have gained you as a direct customer!
Please let us know if you need any assistance in the future.
Kind regards,
Ellie
Natural instinct for dogs
I have bought natural instinct dog food and frozen treats several times over the years for my 3 dogs a Labrador retriever Westie and a little rescue dog never had any problems with delivery and always on time the dogs totally love it
17 de noviembre de 2025
Respuesta de Natural Instinct
Hi Alex,
Thank you so much for the 5 star review.
We are so pleased to hear how happy you are with the delivery service and products we provide.
We really appreciate the feedback from a longstanding customer.
Please feel free to reach out if you ever need any assistance.
Kind regards,
Ellie
Natural Instincts delivers top-quality…
Natural Instincts delivers top-quality frozen raw dog food and an impressive selection of different meats
10 de noviembre de 2025
Respuesta de Natural Instinct
Hi Jo,
Thank you for the 5 star review.
We are delighted to hear how happy you are with the quality and selection of our products.
Thank you for taking the time to leave us positive feedback, and please feel free to get in touch if you ever require assistance.
Kind regards,
Ellie
The reason I buy your food is the…
The reason I buy your food is the quality and quick delivery
16 de noviembre de 2025
Respuesta de Natural Instinct
Hi David,
Thank you for taking the time to leave a 5-star review.
We are so pleased that you are satisfied with the quality of our products and the delivery service we offer.
Please do not hesitate to get in touch if you ever require any help in the future.
Kind regards,
Ellie
Respuesta de Natural Instinct
Hi Keith,
Thank you so much for the 5-star review.
We are glad that you are happy with our products and the services provided.
We really appreciate your positive feedback.
Please let us know if there is anything we can do for you in the future.
Kind regards,
Ellie
I’ve always used your product but went…
I’ve always used your product but went into a shop and brought them.I’ve moved so it’s very handy to Oder on line
10 de noviembre de 2025
Respuesta de Natural Instinct
Hi Kim,
Thank you very much for the 5-star review.
We are so glad you find the online ordering process easy.
Thank you for taking the time to leave us positive feedback.
If you need any help in the future please get in touch.
Kind regards,
Ellie
Great company
Great company fast delivery with excellent natural products
Highly recommend
9 de noviembre de 2025
Respuesta de Natural Instinct
Hi Janet,
Thank you for taking the time to leave a positive review.
We are so pleased you are happy with our delivery service and the products provided.
Please do not hesitate to reach out if you ever need any help in the future.
Kind regards,
Ellie
Lady i spoke to was super friendly and…
Lady i spoke to was super friendly and helpful!! Great experience :)
7 de noviembre de 2025
Respuesta de Natural Instinct
Hi Lindsay,
Thank you very much for the 5 -star review.
We are pleased that you had a lovely experience with us and found our customer service team friendly.
We really appreciate your kind words.
Please let us know if you ever need anything in the future and we would be happy to help.
Kind regards,
Ellie
Food great for the dogs but deliver…
Food great for the dogs but deliver just dumped box in car port without ringing the bell and this is frozen food!
8 de noviembre de 2025
Respuesta de Natural Instinct
Hi Wendy,
Thank you for leaving us a 4-star review.
we are so pleased you are happy with the food!
We are sad to hear your delivery experience wasn't a good one, we do not expect this level of service from DPD and will certainly raise the issue with them.
Thank you for bringing this to our attention.
Please let us know if you ever need anything in the future.
Brilliant service and plenty of advice…
Brilliant service and plenty of advice from young girl on the phone as we start our puppy adventure
13 de noviembre de 2025
Respuesta de Natural Instinct
Hi Richie,
Thank you so much for the lovley review.
We are delighted that you had a good experience with us and felt supported by our customer service team.
We hope you enjoy the adventure with your new pup!
If you ever need any help or advice please do not hesitate to contact us.
Kind regards,
Ellie
Excellent products
Excellent products - the dogs love them, plus always excellent customer service. Highly recommended.
12 de noviembre de 2025
Respuesta de Natural Instinct
Hi Lee,
Thank you for a fantastic review.
We are so happy that your dogs love our products, and that you are satisfied with our customer service team. They are always here to help.
Please let us know if you ever need anything in the future.
Kind regards,
Ellie
Nice and easy to use the website or…
Nice and easy to use the website or order. As we have a regular order it's also easy to change the subscription at any point.
It's easy to track the delivery and it's always on time.
6 de noviembre de 2025
Respuesta de Natural Instinct
Hi Karen,
Thank you very much for the 5-star review.
We are so glad that you find the delivery and order process quick and easy.
We appreciate such positive feedback.
Please let us know if you ever need any assistance in the future.
Kind regards,
Ellie
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