Naturalizer Opiniones 

What went wrong? Boy where do I begin? STAY AWAY AND DO NOT BUY - Especially dont use ZIP. It's a total rip off. If you like the shoes its not an issue but as soon as you want to return it, Zip keeps a significant amount to themselves and Naturalizer wont honour the refund using the " third party payment plan " excuse. It's a total scam. I spent hours on the phone then more on email and got the run around. I even escalated it to the highest level to their regional manager and lost almost over $300 dollars. I can't believe they are still in business. If I can rate them minus I would. Their shoes aren't even real leather, terrible quality, bad customer service and now they have a terrible reputation for scamming customers out of their hard earned money by either not shipping orders or not honouring returns.

Would give minus five stars if possible to do so. Absolutely the worst customer service experience I’ve ever encountered. Gave up any hope of connecting after waiting on hold for more than an hour. An hour! Whatever system they’ve in place it’s a total failure.

Wish I had checked reviews..these sneakers are the worst. Inside no cushion just bad workmanship. Hr after removing feet still hurt. Hot and gross. Don't buy Grey Suede Sneaker!

Ordered shoes for a trip paid expedited shipping the order didnt come and when I called they said they would have to cancel it because the sold the all ready paid for shoes to someone else. I was shocked it has to be sone of the worst management of a stock and shipping department I've ever seen.

I was very excited to try the Merira Graphene Honeycomb Vaginal Tightening & Body Shaping Briefs and decided to purchase a pack of 8. Unfortunately, the quality of the product was terrible. I ordered a medium size and received 3 different sizes. The items were not marked with sizes. Furthermore, 2 of the items had a black dot like item in the v-mesh inside the briefs as advertised but the other 6 did not. This poor review is being provided because the company was only willing to provide me with a 40% discount on a product I will not use or to ship them back to China at my own expense for a full refund. Ideally, they should have made this right and either shipped me a quality product or pay for my shipping as well as provide a full refund. They also advised against shipping them back because of a risk of them getting lost in route. They also claimed in an email sent to me they are one of the best-selling-products and while I don't doubt they have high sales; the customer service is terrible. I strongly discourage against purchasing this item from this company.

This company is fraudulent and will steal your money. When you ask for a refund they will krrp making excuses. DO MOT ORDER FROM THEM!!

Real issue here! Ordered the boots on January 6, got the email shipping confirmation on January 9 where the tracking link says “Awaiting carrier pick-up”. 12 days later today the tracking link says the same thing! My card has been charged from the order date for the boots and the $8 shipping fee! No boots! I’m calling the company during regular work hours ( mid morning today Friday) and every extension says “we are currently closed”! No way to reach anyone at the company. Will be making a credit card dispute to reverse charges.

You can literally read any of these negative reviews and it's the same story. Ordered, no communication, no product, it's been weeks. I found the same item at Walmart for 50% less. I think this might be a scam on so many levels. I'm almost 100% sure the on-website reviews are all fake. Even in the pictures the woman aren't wearing the items they are reviewing... I knew better than to trust Facebook advertisers. I was weak in that moment and bought into it- now I'm fighting the charges and have nothing to show for anything. Isn't funny the only GOOD reviews are on their website?

I ordered from this company weeks ago and still haven’t received my order.

Wow - where to begin with this organization? Ordered boots. Never got a confirmation - did get an order number though and for 3 weeks when tracking the order, a message saying "processing" was displayed. Impatient of waiting, wrote to them - and 2 days later got a response that the audit review team had cancelled the order - whatever this team is about. No explanation. No cancellation email. When pressed, got a reply that it was likely due to incorrect address, insufficient funds, etc. All rubbish - I have a 6 digit limit on my card, with a negligible balance on the card and my address hasn't changed in 10 years. Instead of resolving the problem they asked me to write to call customer service. Talk about a screwed up siloed company. Instead of resolving the issue, they passed the buck. At the end of the day, they "processed" the order, then cancelled it, without ever informing me! and then when asked, fluffed it off for me to contact customer service. So buyer beware. Absolutely pathetic service.

Poor customer service from Naturalizer Canada. I agree with the posts below, not a great company. Be very careful when ordering online with these guys. The size was incorrect and they wouldnt allow returns for a Christmas Gift. No physical stores. Very disappointed and wont be recommending this company.

They used to have best shoes till a few years ago. I think the company was sold. Now the shoes look like any other brand, and are not comfortable any more. What a shame.

A $160 pair of shoes that did not make it even 500m. Heels immediately disintegrated with 500m of walking. This is a health and safety risk. It is absolutely disgraceful. I should not have to hobble back to my car fearing I may fall over in CBD traffic to fetch a pair of sneakers I luckily have in my car. Zero quality control. Never will I buy this brand again. Be warned! NEGATIVE FIVE STARS.

If I could give Zero stars for the return process I would. I have consistently order the same size boots for years but this year I have discovered that the wide calf is huge however, you can’t return for an exchange you have to return, pay for shipping and reorder. Customer service is terrible! You no longer have the ability to try before you buy so if you are returning and reordering due to sizing then the shipping should be refunded!

Similar to some recent ratings below: I ordered May 2022, my card was charged, but the Naturalizer company page never went beyond 'pending.' So I have no proof of purchase. Unlike all legitimate sites, I never received a confirmation email. No reply to my queries. Are they a legitimate company??

I ordered a pair, I paid but I never received this pair. After invoicing, Naturalizer sends me a message to tell me that the product is out of stock. Then I had to wait to receive my money. They are eager to take the money but they take their time reimbursing people. When a product is out of stock, we do not put it on the website. Really disappointed with this company. A few years ago I bought my shoes the service was impeccable but now it's disappointing.

Naturalizer used to be the only boots and shoes I wore. I've also bought purses from them. Unfortunately I moved and now I can only get Naturalizer shoes online and anytime I've ordered footwear I've had to return them. The customer service is horrible. They just recite company policy and are not helpful at all. I've waited months for a refund. I won't be buying their product again. I would have given this review zero stars but the system won't let me. Very disappointed. They have lost me as a customer.

Kindly avoid this site. I tried to shop with them and ordered 2 pairs of shoes since 2 weeks ago. My account has been changed yet no order confirmation. Emails and calls are being ignored. They are an absolute nightmare

Ordered shoes in Feb.
Money gone from card.
Getting no response to messages + emails.
Buyers beware.

I have worn Naturalizer for years — basic, boring, old lady looking, inexpensive work shoes. The new lines they carry are fashionista worthy, while still offering a broad range of sizes and comfy footbeds. I recently purchased a retro loafer with a chunky sole that updates the look and gives a cushioned ride. I also purchased sporty wedge sandals with good arch support and a cute pair of lug soled ankle boots. I liked them all so well, I was disappointed that additional colors were no longer available in my size. Their brightly colored platform sandals were sold out before I had a chance. Grab 'em while they're hot.