I recently attended a fermentation workshop at Neptune. What an excellent event, made even better by the warm welcome from staff, the goody bag and the lovely cup of coffee they offered when I arrive... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Excellent demo on fermenting, Caroline knows her subject and makes it very accessible to all. Neptune looked after us really well. Thank you for organising and hosting.
La empresa ha respondido
Tahirah from the Bristol store provided exceptional service from start to finish, I really felt she went above and beyond for us. From the first design meeting to the final sign off meeting, her atten... Ver más
La empresa ha respondido
Super staff throughout our whole kitchen project; from design and planning through fitting and aftercare, everyone went out of their way to help. A level of craftsmanship rarely seen these days!... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de muebles
- Accesorios para muebles
- Tienda de mobiliario para jardín
- Diseñador de interiores
- Tienda de suministros de cocina
- Tienda de mobiliario para salones
Sobre Neptune - Bristol
Escrito por la empresa
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Información de contacto
98 Whiteladies Road, BS8 2QY, Bristol, Somerset, Reino Unido
- 01172 464 200
4,6
Excelente
142 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
moth infestation
The Bristol store as we speak has an infestation of moths they are not telling there customers of the likelihood they will buy something take it home and invest their own homes with the moths i have contacted the company they tell me they are aware of the problem but refuse to say what they are doing about it their doors are still open to customers so buyer be wear.
1 de mayo de 2026
Opinión espontánea
Respuesta de Neptune - Bristol
Hi Judith!
Thank you for taking the time to leave us your review. We have been in touch with you directly earlier in the week regarding your feedback. Thanks again for getting in touch. With warmest regards, Scott Young - Head of Stores, South West
Clare and Mel are absolute superstars
Clare and Mel are absolute superstars. Thank you for looking after us.
2 de mayo de 2026
Opinión espontánea
Respuesta de Neptune - Bristol
Hi there,
Thank you for your review about team members Clare and Mel! We're glad to hear they both made your visit to store enjoyable and your kind words will be passed on to them.
Best wishes,
Bobby and the Bristol Neptune team
Workshop
I recently attended a fermentation workshop at Neptune. What an excellent event, made even better by the warm welcome from staff, the goody bag and the lovely cup of coffee they offered when I arrived.
It was a super morning in a relaxing setting and I learnt alot.
18 de abril de 2026
Opinión espontánea
Respuesta de Neptune - Bristol
Hi there,
We're very pleased to hear you enjoyed the workshop on Saturday and thank you for your kind words. We hope to have another one in the diary soon so do look out for that on our Eventbrite page!
Many thanks, Bobby and the team at Neptune Bristol
Excellent demo on fermenting
Excellent demo on fermenting, Caroline knows her subject and makes it very accessible to all. Neptune looked after us really well. Thank you for organising and hosting.
18 de abril de 2026
Opinión espontánea
Respuesta de Neptune - Bristol
Hello,
Thank you for taking the time to share your thoughts on our recent event. We're delighted to hear it was a positive experience and we'll be sure to pass on your feedback!
Many thanks, Bobby and the team at Neptune Bristol
I was at an event on fermentation…
I was at an event on fermentation hosted by the store. The staff were all lovely and the store is so beautiful. Strong recommendation from me 😊
18 de abril de 2026
Opinión espontánea
Respuesta de Neptune - Bristol
Dear Irene, thank you for your lovely feedback. We’re so pleased to hear you enjoyed the fermentation event and felt so well looked after by the team. It’s great to know you enjoyed the atmosphere of the store as well.
We really appreciate your recommendation.
All my best,
Amy at Neptune Support Office
Excellent customer service Neptune Bristol store
The assistant in the Bristol store understood exactly what I wanted to order - 4 lampshades of various sizes and advised me accordingly she also helped me get my£20 discount which I was entitled to
11 de abril de 2026
Opinión espontánea
Respuesta de Neptune - Bristol
Dear Mary, thank you for your kind feedback. We’re so pleased to hear the team in our Bristol store was able to help you find exactly the right lampshades and guide you through your order. It’s great to know you felt well supported throughout your visit.
All my best,
Amy at Neptune Support Office
Helpful and knowledgeable team
Helpful and knowledgeable team in store who went the extra mile to make my purchase very successful
28 de marzo de 2026
Opinión espontánea
Respuesta de Neptune - Bristol
Thank you for your kind feedback. We're so pleased to hear our team could support you and make your experience a success. We truly appreciate you taking the time to share this.
All my best,
Amy at Neptune Support Office
Tahirah from the Bristol store provided…
Tahirah from the Bristol store provided exceptional service from start to finish, I really felt she went above and beyond for us. From the first design meeting to the final sign off meeting, her attention to detail and customer service throughout the design journey was brilliant. Thank you so much we are in love with our kitchen!
24 de noviembre de 2025
Opinión espontánea
Respuesta de Neptune - Bristol
Dear Abigail, thank you for your wonderful feedback. We’re delighted to hear how supported you felt throughout your kitchen journey and that Tahirah provided such attentive care from the first design meeting through to final sign-off.
It’s great to know her attention to detail and commitment made the process so positive for you, and even better that you’re so happy with the finished kitchen. We’ll be sure to pass on your kind words to her.
All my best, Amy at Neptune Support Office
From ordering with Bobbi at the Bristol…
From ordering with Bobbi at the Bristol store to delivery and assembly today the team have been polite, professional knowledgeable and amenable. Andre and Liam were so courteous and efficient from the call 30 mins before they arrived until departure. The product, in this case a grand Larsson wardrobe is beautiful but the people make it more so.
25 de marzo de 2026
Opinión espontánea
Respuesta de Neptune - Bristol
Thank you for such a lovely review. We’re delighted to hear your experience from store to delivery was so smooth, and that Bobbi, Andre, and Liam each contributed to making it a positive journey for you.
It’s especially pleasing to know the team’s professionalism and care enhanced your enjoyment of the Larsson wardrobe. We’ll be sure to share your kind words with everyone involved, and we hope you enjoy your new purchase for years to come.
All my best, Amy at Neptune Support Office
A New Kitchen
We recently installed a new kitchen with cabinets and design support from Neptune. Tahirah was our designer and I couldn’t speak more highly of her. She is extremely professional, and an excellent listener and problem solver.
Her calm and considerate approach as well as her obvious natural design talent made the process a great pleasure and the end result a beautiful kitchen.
20 de diciembre de 2025
Opinión espontánea
Respuesta de Neptune - Bristol
Dear Ann-marie, thank you for your wonderful feedback. We’re delighted to hear how positive your experience was with your new kitchen and that Tahirah provided such thoughtful design support throughout the process.
It’s great to know her professionalism, listening skills and calm approach helped make everything enjoyable and led to a result you’re so happy with. We’ll be sure to pass on your kind words to her, and we hope you enjoy your beautiful kitchen for many years to come.
All my best, Amy at Neptune Support Office
Fabulous pendant lights
Fabulous pendant lights - look so distinctive. The packaging was also second to none - a lot of thought went into to the design!
4 de febrero de 2026
Respuesta de Neptune - Bristol
Hi there, Thank you for your kind words. We’re delighted you love the pendant lights and truly appreciate your feedback on the packaging as well.
Many thanks, Tilly, Jasmine and the Bristol Team.
Great Place To Shop
Whether you shop in store or on line service and quality of items are perfect and fabulous value for money.
In store staff are friendly and professional and always happy to support shoppers.
I would recommend Neptune whether you're looking for something for your home or a lovely gift.
23 de enero de 2026
Respuesta de Neptune - Bristol
Hi there,
Thank you so much for your wonderful review! We’re thrilled to hear that you enjoy shopping with us both in-store and online, and that our team has made your experience so positive. Your recommendation means a lot, and we look forward to helping you find more items for your home or gifts in the future!
With warmest regards,
Tilly, Jasmine and the Bristol Team.
Great Table !
We absolutely love our table. It’s well made and works in our space brilliantly! Everyone we dealt with in the Bristol shop were friendly respectful and as helpful as they could be. This was our problem , the staff just didn’t have the information at hand about the products they were selling. And it seemed really difficult for them to contact anyone in the company who did know. The same with the delivery process - a few brick walls were met along the way and if wasn’t for the tenacity of the staff in the shop - we would have given up trying to give them £2000!!!! The staff need phone contact with the product development team & more information about the products they sell! We managed in the end and we appreciated the offer to refund the delivery charge. I would definitely buy from this company again !
24 de diciembre de 2025
Respuesta de Neptune - Bristol
Hi Sally! Thank you for getting in touch and for leaving your feedback. I will pass your feedback over to our Store Leader Tilly. I'm delighted we'll have the opportunity to see you again soon and I hope you love your new Suffolk Table - delivered in time for the festivities. Happy New Year. With warmest regards, Scott
New Kitchen and Boot Room Consultation
The whole team at Neptune were fantastic. Tahirah, our kitchen designer, listened carefully to what we were looking for and offered very creative solutions which matched our requirements perfectly. Having answered all our questions, we left feeling confident and excited about the design and layout we settled on and highly recommend Neptune to anyone looking for a new kitchen.
24 de noviembre de 2025
Opinión espontánea
Respuesta de Neptune - Bristol
Thank you so much for your kind words! We’re delighted to hear that Tahirah and the team were able to listen to your ideas and offer creative solutions that fit your vision. We’re excited to continue working with you and can’t wait to bring your new kitchen to life.
With warmest regards,
Tilly, Jasmine and the Bristol Team.
Great Delivery Experience
Clint and Marcin were great. Efficient, friendly and patient despite the problems getting to our house due to roadworks.
19 de noviembre de 2025
Opinión espontánea
Respuesta de Neptune - Bristol
Thank you so much for your kind feedback! We’re delighted to hear that Clint and Marcin were able to help and stayed positive despite the roadwork's. We truly appreciate your patience and are glad the experience was a good one. If you need anything else, we’re always here to help!
With warmest regards,
Tilly, Jasmine and the Bristol Team.
LOVE NEPTUNE BRISTOL
I always LOVE the Neptune Bristol experiences. I LOVE the staff who welcome you and make you feel like a friend as you enter the store. It’s a truly HOME FROM HOME experience.i felt so relaxed and happy mooching in the store today.
Thank you Bristol store for a. Lovely Christmassy experience ❤️🎄🥂
15 de noviembre de 2025
Opinión espontánea
Respuesta de Neptune - Bristol
Hi Jo,
Thank you so much for your lovely message! We’re delighted to hear that you always enjoy your visits to Neptune Bristol. The team will be thrilled to know that their warm welcome made you feel right at home.
We’re so glad you had a relaxed, festive mooch around the store — creating that cosy, Christmassy atmosphere is exactly what we hope for.
Thank you for taking the time to share your experience. We can’t wait to welcome you back again soon! With warmest regards,
Tilly, Jasmine and the Bristol Team.
We visited the Bristol Neptune store…
We visited the Bristol Neptune store and all the staff were so helpful and friendly. We are looking for a new kitchen dresser and Tilly assisted us with designs and paint colour options and was so knowledgeable about the products. Very impressed such a beautiful store and we are coming back to Bristol soon to place an order with Tilly and discuss kitchen ideas . 5 out of 5 highly recommend Neptune Bristol if you are looking for inspiration. Would like to buy everything in the shop it’s all so gorgeous.
10 de noviembre de 2025
Opinión espontánea
Respuesta de Neptune - Bristol
Thank you so much for your lovely review! We’re thrilled to hear that our team made your visit so enjoyable and that you found plenty of inspiration in our Bristol store. We can’t wait to welcome you back soon and help bring your kitchen ideas to life. Your kind words mean a lot – we really appreciate your recommendation!
With warmest regards,
Tilly and the Bristol Team
It was fantastic
It was fantastic, the all team was so welcoming and helpful especially Graciela that showed me around with what I needed.
Verify happy to come to this place and been served by very experienced people!!!
9 de noviembre de 2025
Opinión espontánea
Respuesta de Neptune - Bristol
Thank you so much for your wonderful feedback! We’re delighted to hear that you had such a great experience and felt welcomed by our team. Gracie will be thrilled to know she made a positive impression. We truly appreciate your kind words and look forward to welcoming you back soon!
With warmest regards,
Tilly, Jas, and the Bristol Team
Great store
Great store, superb examples of room configuration and inspirational ideas
Pity the staff were to busy chatting to engage with a potential client!
7 de noviembre de 2025
Opinión espontánea
Respuesta de Neptune - Bristol
Hello there,
Thank you for taking the time to share your feedback. We're so glad you enjoyed our store displays and found inspiration in our room setups! We're very sorry to hear that our team wasn’t available to assist you when you visited — we understand how important attentive service is.
Please do give me a call on 01172 464200 or send me an email on tilly.goldsmith@neptune.com, so we can discuss this further. We appreciate your comments and hope to have the pleasure of assisting you personally on your next visit.
Best Wishes, Tilly and the rest of the Neptune Bristol team.
Job well done
We drove up to the Bristol showroom and met with Rachel the designer and her assistant Sophie. It didn't take too long to choose the style of kitchen from the choice there (we chose a mixture of styles) and then the layout. It's a very small kitchen so not much space for being inventive but the beautiful curved cupboards at opposite ends work well, look beautiful and add a lovely designer touch. We visited Bristol again and to-ed and fro-ed a bit with ideas and arrived eventually at a lovely design. A beautiful design book was presented so we had plenty of time to look and look again and check that it was exactly what we wanted. Neil was involved when we got closer to the fitting and was incredibly helpful. Nothing was too much trouble. When the day came, all the cupboards, shelves, lights, cooker, hob, dishwasher, wine cooler arrived boxed up and Alex spent three and a bit days installing it all- great care was taken and a splendid chap to work with - the work top space was laser measured then and fitted seamlessly shortly afterwards. Louise then came and did the Neptune painting finish and I could then start working in the kitchen.
There was always someone to respond to an email or twelve and phone calls were dealt with quickly. I very soon got the confidence that Neptune would do its utmost to make the journey as easy as possible for me.
Were there any surprises: Yes...a couple of clever design bits in the drawers and shelves that just delight me every time I use or look at them - I was a little cautious about spending so much on something I wasnt sure would work but it has been brilliant and I would not hesitate to take Rachel's advice on things like this in future.
Thankyou Neptune. Job well done.
6 de noviembre de 2024
Opinión espontánea
Respuesta de Neptune - Bristol
Thank you so much for taking the time to share such a thoughtful review. We’re absolutely delighted to hear how happy you are with your new kitchen. It was a real pleasure working with you to bring your ideas to life, and we’re thrilled that the mix of styles, curved cupboards, and those little design details are bringing you joy every day.
Rachel, Sophie, Neil, Alex, and Louise will all be so pleased to read your kind words — they take great pride in what they do, and your feedback means a lot to the whole team.
We hope you enjoy your kitchen for many years to come, and please don’t hesitate to pop back into the showroom or get in touch if there’s ever anything more we can help with.
With warmest regards, Tilly and the Bristol Team.
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.